Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.7 105 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.
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Care Provided by Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1400

*All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements.

Contact Orchard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Orchard House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Watson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)

Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Parking available on-site

Orchard House Care Home Reviews (105)

9.7

Orchard House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years.
Over all time Orchard House Care Home has 105 reviews.

Overall Experience
  • 80
  • 22
  • 3
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Date Published
  • 105
  • 7
  • 10
  • 28
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Reviewer Connection to Orchard House Care Home
  • 32
  • 20
  • 10
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 105, showing 81-100
Review from A G (Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have cancer and treatment is very good. After all my good room is kept in excellent care and the water in the toilet is very hot and clean.
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Review from Sarah H (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home and excellent staff, my mum went to Orchard House on April 1st in a COVID bed for rest bite. Mum went in the dementia unit I couldn’t be any happier with how she has settled in and how the staff in the unit care for her. They also contact me straight away if any concerns. Mum has now
become a permanent resident there and we couldn’t be any happier. I feel a weight has been lifted knowing she is safe and being so well cared for.
Reply from Maxine Bain, General Manager at Orchard House Care HomeThank you Sarah for your valued feedback. I am immensely proud of the staff at Orchard and the residents' safety and happiness is at the forefront of what we do. Once again thank you for taking the time to provide the feedback it means a great deal to the staff here.
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Review from B K (Respite Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here from a ward in the hospital. The patient opposite cursed the nurses in the most unpleasant way so I was relieved to come to this respite home where I have my own room, even though there is banging on the floor above (the moving of heavy furniture and sometimes banging in the night down the
corridor). I came here as recommended by the doctor, it is relatively quiet so I have requested an extra week here. The food is good here and day by day I get stronger in the legs, though the physio says 'one step at a time'.
Reply from Maxine Bain, General Manager at Orchard House Care HomeThank you for taking the time to provide your feedback. We wish you well now that you are home and it was a pleasure to have met you.
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Review from K B (Daughter-in-law of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The change in my mother-in-law in less than a week is nothing short of amazing. She has dementia and was not eating or drinking properly, not talking, not walking without assistance and just slept all day. The care she has received is exceptional. Her room is homely but functional. She eats and drinks
everything. She is talking all the time, she's awake all day and walking with a stick. She truly has a new lease of life and I put it all down to the amazing care she has received at Orchard House.
Reply from Maxine Bain, General Manager at Orchard House Care HomeThank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication in these difficult times.
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Review from Heather A (Resident) assisted by family/friend published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Many good carers, real affection and interested. Looked after me kindly while I had fun.
Everything very clean - lots of hoovering!
Despite me getting angry they are patient.
Reply from Jasmeet Rai, Associate Director at Orchard House Care HomeThank you very much for your kind words, they're helpful to both potential families/residents looking for a home and in helping us to continue to improve the care we provide. We're also glad to hear that you're having fun!
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Review from Martyn H (Son of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Orchards is a pleasant, clean and well-run accommodation for all residents. They have bright, cheerful staff who gain knowledge of the residents to help understand their needs and wants. I could ask no more for my mother's care.
Reply from Jasmeet Rai, Associate Director at Orchard House Care HomeThank you for taking the time to provide this review. Potential families and residents find these reviews useful when selecting a home, and they also help us continue to improve our services.
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Review from Anthony G (Resident) assisted by family/friend published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything, the carers, the rooms and the food - excellent. I am very happy here.
Thank you so much.
Reply from Jasmeet Rai, Associate Director at Orchard House Care HomeThank you very much for your kind words, your feedback is invaluable to us.
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Review from H B (Respite Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a star place. I was wrongly diagnosed but I was treated most handsomely. The staff were first class.
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Review from A D (Daughter-in-law of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my mother-in-law whilst we made long term decisions for the family. We would have liked to have stayed at Orchard House but the distance from our house was too great.
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Review from P J (Son of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found staff helpful and very friendly and caring. Nothing was too much trouble, even if they were busy. Couldn't fault.
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Review from A J (Daughter-in-law of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law went into Orchard House for end of life care, for the few weeks he was there, the staff were very professional and caring. We were always made to feel welcome when visiting day or night and nothing was too much trouble, there was always a senior carer to answer questions or put our
minds at ease.
The day he passed away, the staff went above and beyond to comfort us and were very professional.
I myself would like to thank everyone for their caring, friendship and professionalism during the last few weeks, it means a lot.
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Review from Bruce Reginald D (Husband of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good.
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Review from David S (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are really pleased with the care offered to my mother. We have no complaints what so ever.
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Review from Joyce R (Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good carers and nice garden.
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Review from Debbie C (Partner of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has come to stay at Orchard House due to breaking his right lower leg. He came from hospital and we have been made very welcome by all the staff. They have given us their time and help to ensure my partner settled in. All the staff have been very friendly in this very stressful time. Orchard
House is a well-run nursing home and it is a pleasure to visit.
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Review from Richard D (Son of Resident) published on 5 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my dad on his last 24 hours before he went to sleep forever, and thank you for looking after my mum and my brothers. You made my dad's last few hours as comfortable as possible in a nice safe environment and we thank you deeply and thanks to the staff especially :)
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Review from Kathy D (Sister of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this wonderful care home. The two and a half weeks my brother spent here was the happiest time of his four years in care.
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Review from Penny B (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care and attention my father received throughout his time at Orchard House. The staff and management alike are second to none. Excellent facilities and food, dad was always treated with great dignity, he loved his time there. The 24-hour visiting is fantastic it takes
a lot of pressure off people who work. A huge thank you from myself and the rest of my family.
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Review from Bridget L (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father is looked after to a basic standard. He has advanced dementia. I feel the care could be better. He needs help and encouragement with fluids and diet and this is not always given because of staff shortages. The general cleanliness of my father could be better. Oral and foot hygiene very poor.
Dignity could be better and the handling and moving of residents could be better. Staff need to be trained and monitored to a higher standard. Staff are friendly, supportive and try to provide care but staffing levels are very poor.
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Review from David E (Son of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcome friendly. Staff always greet you and take the time to talk in general and on any issues. Premises in the common areas and in the personal rooms clean, tidy and well maintained. All in all, I feel that my mother is being well looked after and very well cared for. Any concerns are dealt with quickly
and I am contacted to discuss any issues or concerns and kept well informed.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Orchard House Care Home is calculated as follows: ( (252 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 330 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Care Home to verify any information. View our terms and conditions. Orchard House Care Home has an Enhanced Service - more info.