Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 101 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.
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Care Provided by Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

*All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sarah Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)

Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Parking available on-site

Orchard House Care Home Reviews (101)

9.8

Orchard House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Care Home has 101 reviews.

Overall Experience
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  • 22
  • 3
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Date Published
  • 101
  • 4
  • 10
  • 30
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Reviewer Connection to Orchard House Care Home
  • 31
  • 20
  • 10
  • 5
  • 5
  • 4
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 101, showing 21-40
Review from Carole G (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and I attended a company cafe today at Orchard House. It was extremely helpful. I got lots of information about local groups in the area. It gave my elderly father a chance to meet people from the community. After lots of chatting, tea and cake I came away with lots of ideas for Dad. All the
staff went out of their way to make us feel welcome. They have a good understanding of the bereavement my father is experiencing after losing Mum who was a resident for several years and are continuing to support us as a family. I can not praise the staff at this home enough. They are truly part of our lives now and will continue to be so. The care they gave my mum was second to none. A wonderful place for your loved one to be. Thank you. You are all angels.
Reply from Sia Lebbie, Marketing Executive at Orchard House Care Home

Thank you so much for taking the time to share your heartwarming experience with us. We are delighted to hear that you and your father had such a positive and helpful visit to our Company Café. It's especially meaningful to us that you feel the staff at Orchard House has a good understanding of the bereavement your father is going through. We understand the importance of ongoing support, and we are committed to being there for you and your family during this challenging time. Your praise for the care provided to your mother is truly appreciated and we are honoured that we continue to be a part of your lives.

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Review from C Y (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care of my mum has been excellent, staff friendly and kind. Mum has only been in Orchard House a few months, but all staff have gone out of their way to make it feel like home and encouraged her to join in social activities. Mum led a very independent life before breaking hip, and we worried that she
would struggle to settle, but this has not been the case. We, her family, are sure this is down to the care and consideration of all staff.
Reply from Sia Lebbie, Marketing Executive at Orchard House Care Home

We are delighted to hear that the care provided for your mum has been excellent and that the staff have been friendly and kind. It's great to know that the staff's efforts have made her feel at home and encouraged her to engage in social activities.
Maintaining a sense of independence is crucial, especially after significant life changes. Therefore, it pleases us to hear that your mum has been able to settle well at Orchard House despite your initial concerns about her hip injury.

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Review from Olivia C (Relative of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not say a bad word about Orchard House Care Home. I am a relative to a resident who has been at the home for over a year. The care they provide is exceptional and very clean, and the staff are amazing. Our nan is very happy here, and we wouldn’t want her to be anywhere else. There’s always something
on for the residents and their families, and everyone is included.
Thank you all for being amazing.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your amazing words, I will pass them on to the team. It's lovely when we get such positive comments on the hard work we all do.

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Review from Stephanie N (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very friendly and helpful, and any issues that arise are dealt with ASAP. Activity staff try very hard to keep residents entertained and happy. Very pleased.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for our home. We appreciate all feedback and will pass on your review to the team.

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Review from Lynda G (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise the staff enough - such a welcoming home. The staff are always friendly and approachable. They keep us informed about Mum and quickly sort out any issues. Mum has received excellent care, and the staff are so good with her. We are so happy that she is settled and treated as part of a big
family. Mum has been encouraged to join in the great activities offered.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will ensure to pass it on to the team. We are very happy to have Mum and yourselves as part of the Orchard House family.

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Review from Debbie C (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are amazing, they look after Mum so well even when her dementia makes her behaviour challenging. They treat her with care, dignity and compassion.
We could not be happier with the care she receives.
Reply from Sia Lebbie, Reviews Team at Orchard House Care Home

Thank you for sharing these wonderful comments with us. We are delighted to learn about the compassionate care your mum receives at our home. As a home specialising in Dementia care, we understand the challenges it can pose and have a dedicated team that provides all-round support to residents. We love what we do at Orchard and it makes us even happier to know that you and your mum are happy.

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Review from Carol K (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I last visited Mum, she was very agitated. The staff helped to calm her down and also comforted me.
The staff go above and beyond with all of the residents.
Mum has been in Orchard House for nearly 18 months, and in that time, we have never had any concerns regarding Mum.
Mum is treated with
love and dignity, and the home honestly feels like family.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will pass them on to the team. I am very proud of the team at Orchard, everyone works so hard for all our residents.

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Review from Christine S (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to Orchard House in December 2022. He has received fantastic care from all the staff looking after him. The staff a really caring and always treats the residents with respect and dignity at all times. The staff are always happy to help and always keep me informed about my dad. They are always
polite. My dad has received the best care in Orchard House and is happy and content. Well done to a great team.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Christine; what wonderful words. I am very proud of the team at Orchard House. I will make sure I pass your comments on to the team.

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Review from D M (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care staff at Orchard House. The team are friendly and supportive toward both my mum and my family. The activities team always works very hard to offer entertainment inside and outside of the home.
The lift needs repairing - its constant breakdowns make it difficult to take
Mum out or to activities.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your lovely comments, I will pass onto the team. We have had the lift repaired so hopefully this has resolve any further complications.

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Review from Hilary B (Friend of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely blown away by the entrance hall display.
Decorated pumpkin shapes and specially collected bottles with spooky contents and seasonal labels were all completed by residents.
As always, the activities and displays/environment reflect the diverse and stimulating creativity of the hardworking,
imaginative staff.
Well done. Orchard House, once again!
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you so much for your wonderful review, especially your feedback about the display and also the team. At Orchard House, we are passionate about ensuring our lifestyle programme has variety and is engaging. The Lifestyle Team are dedicated and creative in all of their approaches, so your comments and acknowledgement are very much appreciated by us all.

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Review from C R (Son of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently celebrated her 98th birthday. We planned a small celebration but were surprised, when we asked, just how many of her friends wanted to come and join in. The manager and the staff were excellent and helpful in providing a party at short notice, with a nice tea and a birthday cake laid on.
It helped make a special day for Mum and I would like to express our appreciation to all who helped out.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Everyone at Orchard House would like to thank you for taking the time to leave a review. We are so glad to hear that your mum, your family and friends enjoyed her special day.

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Review from Roger V (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly home. Management and staff always helpful. Good activities.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for Orchard House Care Home. Your feedback is very much appreciated and we're glad to hear you enjoy the lifestyle events at the home.

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Review from Graham M (Brother of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good day spent with family. Staff and entertainment good, very tasty BBQ.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for Orchard House Care Home, your feedback is very much appreciated.

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Review from Sally H (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in for palliative care on a Friday, and from the moment we arrived, we were made to feel at home. Nothing was any trouble. The staff were so thoughtful, respectful and caring.
Myself and my brother spent as much time with my mum as we could, and it was so nice to be able to relax and feel
comfortable during such an emotional time. We were given space just to "be", but knew if we needed anything, staff were there to help us as well as Mum.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

We very much appreciate the time you've taken to leave such a lovely review about Orchard House. Your thoughtful feedback means a lot to us, and we were honoured to be able to support you all.

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Review from D R (Son-in-law of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful and upbeat staff.
Very engaging with relatives about any concerns they may have.
Very clean and tidy facilities with a good atmosphere.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words; it really does make a difference. I will pass your comments on to the team.

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Review from S L (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so helpful.
When I visit the home, it's always a lovely greeting.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will pass it on to the team.

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Review from E C (Granddaughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a lovely experience, Grandma is always glowing every time we come to visit her. The staff were also kind, creative and interested in each person. It's so lovely to see my grandma being treated so well.
Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you so much for taking the time to leave a review and the wonderful comments. The team at Orchard House very much appreciate your feedback.

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Review from Barbara H (Niece of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have always been very friendly and welcoming. Nothing is too much trouble, and my aunt seems very happy here. We are always invited to the events, which are very good.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for completing a review. We are pleased your auntie is happy here and you all enjoy the events that happen in the home. I will pass your feedback on to the team.

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Review from Rachel S (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended the December pantomime, which was well organized. The staff and residents all had fun; it was very entertaining.
We had a lovely Christmas raffle with some lovely gifts.
We all enjoyed a buffet.
The staff always speak to me and make me feel like one of the family.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review. We are very pleased you enjoyed the Christmas party; it was very entertaining and enjoyable for everyone. Thank you for all support you show us at Orchard House.

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Review from Mark H (Son of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, very friendly and helpful.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review; I will pass your lovely comments on to the team.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Orchard House Care Home is calculated as follows: ( (287 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 365 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.

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