Orchard House Care Home

I would like to recognise Miranda as to what others should aspire to her values as a carer and a can do attitude

My sister got married early May and we really wanted our mum to still be apart of the special day. Before the wedding the staff communicated the plan for the day. It all worked out perfectly. Seeing mum at the front of the church looking happy, proud and dressed lovely. Brought tears to my eyes. Mum was overwhelmed with being apart of the special day. Mum was treated with dignity. A big thank you to the staff involved.

Orchard House is a safe friendly environment, the residents are treated with respect and patience. The staff are always on hand and always smiling. It's nice to see the same friendly faces each week and great comfort to know familiar faces are caring for my father. Dad seems very settled here which is a must for us. He gets regular drinks and snacks and has free movement on the top floor which allows him to still be mostly independant. There are plenty of activities to get involved will and weekly updates on the schedule. A nice care home.

The birthday party put on for my mum was amazing. All the staff involved have been great and the thought and effort put in was class A

Orchard House Care Home are a spectacular team of carers, my mother moved here after an emergency care home move and they have been so welcoming to her and our family. The standard of living at orchard house is exceptional and the quality of care is amazing as everyone there is just so lovely. Unfortunately my mother's birthday was spent in hospital but she is now being looked after in the care of Orchard House again and when she returned they organised a party for her and our family in a private room and they had a birthday cake made for her too. Couldn't ask for better service and care, they have just been wonderful.

The Orchard House Care Home team are truly amazing. Every care is taken to make sure all patrons are cared for and extra special care especially during the Christmas season. Visits from Santa (exceptional), elves and the wee donkey. My dear dad's face lit up with true joy, he loved the visits. Even though he is bed bound he still was included. Absolutely priceless memories made.

Orchard House Care Home, is amazing. They go above and beyond to support their residents, with fun activities and special events. My mother in law lives here and all her support workers are so kind and fun. For her grandson's wedding, they helped her prepare and went above and beyond to make her look beautiful for the day. They have lovely facilities and a peaceful garden where they have barbecues and activities.

My family are also planning on attending the Christmas fair.

The team should be proud of the work they do at Orchard House. The residents are so well cared for. My Mother-in-law is happy and safe being looked after by staff who absolutely care. Thank you all so much.

I was recently told the staff were going to decorate my dad's room. I expected some new paint and maybe the curtains changed. I was wrong. they have totally personalised his room and it looks amazing. As soon as you enter you can see all his interests on the wall in paintings and accessories. My dad is so happy, the staff have been fantastic for him since he moved in.

Mum is well cared for and is safe. The staff are very friendly and there is a great sense of community amongst the residents. Dad is made to feel very welcome and they enjoy spending time together. The nurses are very attentive and liaise well with the local practice.

The staff very pleasant attitude, very helpful with problems, giving information about Mum without me asking. Facilities are always clean and tidy and the food seems nice (looks good). Mum has mobility problems and staff are very patient with her. The office staff are helpful when funding from the local authority was delayed.

When we visit my wife's aunt the staff are always friendly. We have seen how well the staff attend to the residents, making them feel comfortable and happy.

Orchard House always smells nice and fresh, all staff are very welcoming, friendly and helpful. The rooms are clean and tidy, meals and snacks are excellent. Laundry at times goes astray but the staff will always track down missing clothing. Stimulation and activities are very well thought out to suit the resident's abilities. The social gatherings and entertainment which all residents and visitors plus staff join in whether it be bingo or dancing. Any issues with minor faults, hanging pictures etc the maintenance staff deal with. Any issues the manager's door is always open.

The staff are always very pleasant and helpful. Activities are brilliant as are management and entertainment. I would definitely recommend Orchard House Care Home.

My mother celebrated her 103rd Birthday this month. The staff were so helpful in helping us arrange an afternoon party. The staff were very generous in supplying a birthday cake and joining in the celebration. I am very grateful for the support and goodwill which they have shown Mum and our family.

I participated in the charity sing-along for each fundraiser that Orchard House organised. Fantastic atmosphere, friendly staff and clean facilities. Food and drinks were fresh. I felt relaxed and comfortable at all times. The entertainment was amazing. Everyone is happy and content.

The residents, staff, friends and family all enjoyed the afternoon 'sing-a-long', which was part of the afternoon celebration of our 60th anniversary. It was lovely to see their smiling faces and their joining in with the singing. Family and friends all enjoyed the lovely refreshments.

My father and I attended a company cafe today at Orchard House. It was extremely helpful. I got lots of information about local groups in the area. It gave my elderly father a chance to meet people from the community. After lots of chatting, tea and cake I came away with lots of ideas for Dad. All the staff went out of their way to make us feel welcome. They have a good understanding of the bereavement my father is experiencing after losing Mum who was a resident for several years and are continuing to support us as a family. I can not praise the staff at this home enough. They are truly part of our lives now and will continue to be so. The care they gave my mum was second to none. A wonderful place for your loved one to be. Thank you. You are all angels.

Care of my mum has been excellent, staff friendly and kind. Mum has only been in Orchard House a few months, but all staff have gone out of their way to make it feel like home and encouraged her to join in social activities. Mum led a very independent life before breaking hip, and we worried that she would struggle to settle, but this has not been the case. We, her family, are sure this is down to the care and consideration of all staff.