Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
Review Us
9.8 101 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.
Show Orchard House Care Home on the Map

Care Provided by Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

*All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sarah Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)

Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Parking available on-site

Orchard House Care Home Reviews (101)

9.8

Orchard House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Care Home has 101 reviews.

Overall Experience
  • 76
  • 22
  • 3
  • 0
  • 0
Date Published
  • 101
  • 4
  • 10
  • 30
  • 71
Reviewer Connection to Orchard House Care Home
  • 31
  • 20
  • 10
  • 5
  • 5
  • 4
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 41-60
Review from Ross S (Friend of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff.
Clean and tidy.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review. I will pass your comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna H (Granddaughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff making all visitors feel welcome. Always clean and tidy. Fabulous entertainment for all to enjoy.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review. I am pleased that you feel welcome at the home, and we will continue to provide activities and entertainment as much as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melanie H (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous staff, very friendly and helpful. Nothing is too much trouble. The home is always clean and warm, and they put on lovely entertainment and trips out.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you so much for all your kind words and the support you and your family showed Orchard House. We really appreciate it and are very grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iris P (Sister-in-law of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm most impressed with the care my brother in law is receiving. Staff are efficient and very kind. The house is very welcoming and spotless. A lot of activities going on at different times, eg, Halloween, bonfire night.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review, we are very happy that you are impressed with the home and the support that we are providing your brother-in-law. I will pass your review on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Husband of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Orchard House helped my wife and I celebrate our anniversary and they were marvellous. They made my family welcome and prepared everything for my wife and I. Since having my wife at Orchard House, I have felt that she is in good hands and this gives me great comfort.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, we are so glad you had a great day and it will definitely be one to remember. Also, thank you to you both for the support you give to Orchard House, we really do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim G (Niece of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic nursing home for my auntie that embraces the family as their own. My auntie always looks clean, smells good, and her needs are very well met. Thank you.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication.
Our family cares for your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Friend of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff facilitated a family celebration at the home for a resident. Romm allocated, Zoom linked and managed. Staff very friendly to resident, friends and family. A lovely afternoon. Thank you.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication to all the residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah D (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came straight from the hospital to Orchard, and they have been very good. He's picked up greatly. He's eating and drinking very well and being looked after very good. He's always given choices as to what he would like, which is good. I'm now less worried about Dad and 100% less stressed when I'm
not with him, as I know he's being looked after.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication, we are glad that Dad is doing well and you are less stressed now.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been very happy with Mum's care to date.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan R (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Love the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Wife of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. Nothing is too much trouble. Very kind, excellent service. Fantastic staff.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass over to the team all your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I A (Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a really good time here, and it's gone fast. It's very beautiful sitting out in the sun in the garden.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. We hope you are enjoying being back at home. You are definitely missed at Orchard!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry E (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Siz years ago my 96-year-old mother went into Orchard House Care Home my father was also in Orchard House Care Home for three years until he died. Me and my family are probably well qualified to assess Orchard House Care Home and we would say it has been consistently good.
Management and staff are
always patient and kind to Mum and frequently go "the extra mile".
PArticular praise mum go to all the staff for dealing with the issue of Covid.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mum has received in the time she's been there has been excellent. Also to us as a family. Since Christmas her health has deteriorated and her needs changed dramatically, and she is always made more comfortable now. All the staff are warm and friendly and update me on her condition if need
be.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your feedback onto the team. We are very happy that mum was comfortable and you were all happy with the care and support mum received.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Seems to have settled in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into her new environment well with help and support from all the staff. Our family really appreciate everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Friend of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst we were visiting the resident on her birthday several staff members entered the room with cake, tea and a cheerful, friendly attitude. This was good natured and sincere, with a rousing chorus of happy birthday. It's comforting to know that our friend was looked after so well and that such places
are available to us when we need them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin R (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great bunch of carers, good to see Mum more settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Brother of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House Care Home both my wife and I found to be always clean and tidy. No nasty smells. My sister has been in here for almost 2 years and we feel she is getting the best care. The staff are always smart and polite and go out of their way to help.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your lovely words, I will pass them on to the team. I'm pleased that you feel we are providing the best care for your sister. Thank you again for taking the time to complete a review card for Orchard House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura H (Granddaughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since her time at Orchard House Care Home my grandma has received such a wonderful standard of care. Her health and happiness has improved and I've been happy with the care given and pleasantly surprised by the efforts made by staff to keep my grandma (now 101) engaged with activities and supported
mentally and physically. I would recommend this place to anyone. Thank you for your care.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you so much for such kind words, I will pass them onto the team. We are very happy we could help and support in celebrating Nan's 101st birthday.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Orchard House Care Home is calculated as follows: ( (287 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 365 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Care Home to verify any information. View our terms and conditions. Orchard House Care Home has an Enhanced Service - more info.