Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 101 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.
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Care Provided by Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

*All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sarah Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)

Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Parking available on-site

Orchard House Care Home Reviews (101)

9.8

Orchard House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Care Home has 101 reviews.

Overall Experience
  • 76
  • 22
  • 3
  • 0
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Date Published
  • 101
  • 4
  • 10
  • 30
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Reviewer Connection to Orchard House Care Home
  • 31
  • 20
  • 10
  • 5
  • 5
  • 4
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 61-80
Review from Andrew C (Grandson of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very welcoming and made sure we followed all the safeguarding procedures. They also set up a special room for us to celebrate her 101st birthday with a beautiful cake, balloons and a great crowd. They made sure we were looked after and were very helpful with any requests.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review, we are so pleased that we could support you and your family to celebrate nan's 101str birthday.
Thank you again.

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Review from Mary C (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been cared for so kindly by all the staff at Orchard House Care Home and today for her 101st birthday they helped us to have a wonderful family celebration with Mum. Everything has been provided for us to have a very cosy time and they have created a very decorate cake that was a surprise
and delight for Mum. Thank you very much for your kindness!
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your lovely words, we are so pleased that Mum and yourselves were happy to celebrate mum's 101st birthday here at Orchard and you all had a great time.
Once again, Thank you.

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Review from Patricia H (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been independent until her 100th birthday Mum came to Orchard House Care Home as a result of a fractured thigh. She has received wonderful care and the team have treated her with kindness and dignity. She has settled in very well and as we - her family are at a distance - it is comforting to
know that she is in good hands. The team are also very welcoming when we visit.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for such kind words, I will share your wonderful feedback with the team. We are very pleased that mum has settled in so well at Orchard.
Once again thank you.

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Review from James S (Husband of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Second to none.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your kind words. I will let the team know your feedback. Thank you for your continued support when you come to visit your wife.

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Review from M G (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was struggling to manage but did not want to leave her own home. However, sadly an accident meant a trip to the hospital, followed by rehabilitation at Orchard House Care Home.
We have been really sure[raised by Mum who now says she doesn't want to go home, but to stay at Orchard House Care
Home. I am so pleased and relieved, she is so happy to be at Orchard House. She says all the time how lovely everyone is and how good they are to her.
For me, they have been so helpful in answering all my questions and sorting things like Mums mobile phone. I have peace of mind now.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, i will pass onto the team. Its great news that your mum feels comfortable enough not to want to leave and this give you and your family reassurance.

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Review from C E (Son of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provided a food caring environment and ensures my mother is looked after. They have been especially helpful during the pandemic.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your comments on to the team. We are very proud of the team and their dedication in these difficult times.

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Review from M C (Husband of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice, clean, friendly care home. My wife is in respite care since surgery (NHS) and has been well looked after. The staff deserve a special mention. Nothing is too much trouble for them, and they are happy in their tasks.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your kind words; I will pass your positive comments onto the team.

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Review from Andrew P (Son of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
My mother is always telling us how good the staff are, very caring and friendly.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for such lovely comments. I will pass your feedback onto the team.

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Review from Martin R (Son of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful afternoon. The staff have worked so hard to make a very special day, lots of photos taken to show with our family. Thank you all so much for taking such good care of my father. Please keep us the good work.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Martin, for attending our event. I know you and your family travelled quite a distance to show your support for Orchard House. Staff, residents and relatives all had a great evening.
Thank you again.

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Review from Glenn R (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House is a fantastic place. All the staff are so friendly and kind. My mother has been a resident for 18-months and is definitely enjoying herself. I am kept informed of any problems or needs regularly. Mum enjoys the activities put on at Orchard House. A big thank you to all involved in looking
after her.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Glenn, for your valued feedback. I am immensely proud of the staff at Orchard, and the residents' safety and happiness are at the forefront of what we do. Once again, thank you for taking the time to provide the feedback; it means a great deal to the staff here.

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Review from Sandra A (Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came for rest and nursing care from the hospital, at first, very scared. I never thought in my wildest dreams I would be in a nursing home. I was mainly a barrier most of my time there but gained confidence a lot. They had patience and cared for me when I had blackouts. The best was getting into bed
with my hot drink and ginger biscuits, the staff got used to my routine, that I never had to ask, they listened, cared, and joked with me, and when I could leave the room with my pal the walker, it was nice sitting having my dinner etc. The cook was amazing. Activities I thoroughly enjoyed, the two ladies who run it are absolutely wonderful. I also got to get my hair cut, sadly I have hardly anything left now, but she was a lovely lady. Have to say a big thank you to the cleaners as well, and the lovely church, who came into my room and kept me company. I miss this home and would love to do a holiday there, but if it was not down to the care I had, I don't think I been at rehab. Thank you again, brilliant and home on home!
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication in these difficult times. We wish you all the very best.

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Review from M B (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring.
It's a wonderful place.
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Review from Christine W (Wife of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found all the staff very kind and helpful to me. Very understanding of my husband's needs as he has had a stroke and has got vascular dementia. Lovely, large and light bedroom.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your comments onto the staff here.

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Review from H O (Niece of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff here very helpful and friendly. Very hard working and go above and beyond to help with any queries you might have. All in all, I am very pleased with the care that is provided. My Aunt has settled well after a difficult start in hospital. Thank you.
Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your positive feedback to the staff. The staff at Orchard House are very grateful that all their hard work does get recognised. Once again thank you.

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Review from B F (Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous care. Excellent care from Activities Team. The carers are excellent. Very clean and tidy. Food: do not like peas!
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Review from N A (Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Orchard House because everyone is friendly and sociable. I feel as if I have been here long and is okay.
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Review from A G (Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have cancer and treatment is very good. After all my good room is kept in excellent care and the water in the toilet is very hot and clean.
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Review from Sarah H (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home and excellent staff, my mum went to Orchard House on April 1st in a COVID bed for rest bite. Mum went in the dementia unit I couldn’t be any happier with how she has settled in and how the staff in the unit care for her. They also contact me straight away if any concerns. Mum has now
become a permanent resident there and we couldn’t be any happier. I feel a weight has been lifted knowing she is safe and being so well cared for.
Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you Sarah for your valued feedback. I am immensely proud of the staff at Orchard and the residents' safety and happiness is at the forefront of what we do. Once again thank you for taking the time to provide the feedback it means a great deal to the staff here.

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Review from B K (Respite Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here from a ward in the hospital. The patient opposite cursed the nurses in the most unpleasant way so I was relieved to come to this respite home where I have my own room, even though there is banging on the floor above (the moving of heavy furniture and sometimes banging in the night down the
corridor). I came here as recommended by the doctor, it is relatively quiet so I have requested an extra week here. The food is good here and day by day I get stronger in the legs, though the physio says 'one step at a time'.
Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you for taking the time to provide your feedback. We wish you well now that you are home and it was a pleasure to have met you.

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Review from K B (Daughter-in-law of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The change in my mother-in-law in less than a week is nothing short of amazing. She has dementia and was not eating or drinking properly, not talking, not walking without assistance and just slept all day. The care she has received is exceptional. Her room is homely but functional. She eats and drinks
everything. She is talking all the time, she's awake all day and walking with a stick. She truly has a new lease of life and I put it all down to the amazing care she has received at Orchard House.
Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication in these difficult times.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Orchard House Care Home is calculated as follows: ( (287 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 365 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.

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