Sohal Healthcare Ltd in Cambridgeshire | 1 Care Home

Review of
Hardwick Dene
from C D (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at Hardwick Dene for a number of years and we have always been thoroughly delighted with the kind, holistic care that is given to her on a daily basis. More recently, mums needs have changed quite dramatically which has been difficult to witness, but the response by the Hardwick

Dene staff to review, respond and meet her new needs is an enormous comfort to me. The upbeat, cheery, positive nature of the staff who help mum with her daily personal care and well being is heart warming, as her dignity is always preserved and humour challenged! I have peace of mind knowing that Hardwick Dene's communication is excellent to keep me informed and likewise I can make requests which are always actioned. The upkeep and cleanliness of mums room is also worth noting and celebrating. Thank you Hardwick Dene!

Reply from Paul Fletcher, Manager at Hardwick Dene

It is our pleasure to care for your Mum. Thank you for your kind words, they will be passed on to the staff.

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Review of
Hardwick Dene
from Gaius D (Son of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Since moving into Hardwick Dene, my mother has been very well cared for and is far more content than she has ever been since my father died six years ago. My mother's room and the communal spaces are always clean and tidy. The staff pull out all the stops to ensure that the residents are safe and content

at all times. There are a broad range of one-off and regular activities at the home (e.g., quizzes, musical performances, cookery classes, visiting zoos, exercise classes, events in the tranquil grounds) and residents have ample opportunity to partake in preening sessions (e.g., manicure, pedicure, hair-dressing). The standard and the variety of the meals served to the residents is excellent, and the tea trolley comes around regularly - much to everyone's delight. It's very obvious that the staff get a lot of pleasure from their work. I enjoy visiting my mother and interacting with the staff and the other residents, there's never a dull moment!

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you so much for your very kind words, I will pass them on to the whole team. It is a pleasure to have your Mum with us.

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Review of
Hardwick Dene
from Martin B (Son of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

I know that my elderly father receives the best of care at Hardwick Dene. The staff are friendly, kind and attentive to his needs and there's excellent communication from them to me regarding his well being.

Reply from Paul Fletcher, Manager at Hardwick Dene

We really appreciate your lovely comments, it's very kind, thank you.

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Review of
Hardwick Dene
from H G (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident since 2019 and her Alzheimer's progression means her needs have changed over that time, but throughout she has been treated with care, respect and dignity. She still gains great enjoyment from all of the activities that go on during the week and the staff always try and get everyone

involved. As a family, we are always made to feel welcome when we visit and are thoughtfully consulted on Mum's ongoing care. We wouldn't hesitate to recommend Hardwick Dene.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you so much for your kind words. It is a pleasure to care for your mum.

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Review of
Hardwick Dene
from Derrick P (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

I wanted to write a review on the fabulous care that my Mum receives from Hardwicke Dene. The care she gets on a daily basis, I know she can be difficult at times, but ALL the staff at the home go above and beyond their duties and make sure Mum is taken care of. Dementia is such a horrible disease and

to deal with memory loss every minute of every day is so hard.
But Hardwicke Dene you can rest assured will care for your relative in every way possible and would recommend them to anyone when that time comes.

Reply from Paul Fletcher, Manager at Hardwick Dene

We really appreciate such kind comments and I will certainly share them with all the staff here.

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Review of
Hardwick Dene
from S N (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My mum has been at Hardwick Dene for over a year now. She has Alzheimer's which is slowly progressing. The staff are so patient and supportive of her needs. There are daily activities morning and afternoon. Lots going on out in the garden in the summer months. The residents are always encouraged to

join us be it baking, crafts, singing, exercise, live entertainers. The rooms are good.
It is clean and comfortable.
Maybe not as shiny and new looking as some of the fancy care homes that resemble hotels but the care here is so so good. That is what is important!
They really treat everyone like part of a big family.
I would recommend this care home to anyone over all the others.

Reply from Paul Fletcher, Manager at Hardwick Dene

That is so kind of you to write such a lovely review of our home. Thank you.

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Review of
Hardwick Dene
from sharon d (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

When mum went into hospital and was then taken to the care home as we could not meet her needs any longer, it was obviously a worrying time for us all particularly as we hadn't viewed the care home. When we arrived to take mums belongings and check she was ok we was instantly uplifted by the warm welcome

it was really comforting to know that mum was being looked after by warm and caring people. Mum is very happy the staff always encourage her to mix and she has made friends and is doing really well, so much so that she looks much healthier and happier than before she went there. The staff keep us informed about everything and we are very happy with Hardwick Dene.

Reply from Paul Fletcher, Manager at Hardwick Dene

We are so pleased that your mum has settled in so quickly and that you are happy with everything we are doing. Thank you so much for your comments.

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Review of
Hardwick Dene
from Andy A (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Both my mum and dad have been in Hardwick Dene in the last few years. Staff have always been kind and helpful to my parents but also to us as visitors. Very happy with the care they've both received over the years.

Reply from Paul Fletcher, Manager at Hardwick Dene

We really appreciate your amazing comments. Thank you.

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Review of
Hardwick Dene
from A J (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Moved our Mum to Hardwick Dene in 2019. We have nothing but praise for the team there.
They have looked after our Mum as her needs have evolved, with plenty of activities when she was capable of them, transitioning to increased care as this has been needed.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you so much for your kind comments, I will pass them on to the team.

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Review of
Hardwick Dene
from C H (Mother of Resident) published on 25 March 2024 Submitted via Website • Report

Overall Experience

Mum moved into Hardwick Dene in 2019.
Since then I have found the staff to be very supportive. I live some distance away which means I am unable to visit as often as I’d like but I am always made welcome and included.
Mum receives the care she needs, this has increased over time. She has a lovely

room, she enjoys the food and she gets on well with the staff. The staff are a cheerful and friendly team which must be beneficial for the residents.
I am happy with the care Mum receives at Hardwick Dene.

Reply from Karrie Wenn, Deputy Manager at Hardwick Dene

Thank you for your kind review. I shall pass your comments on to the staff.

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Review of
Hardwick Dene
from Clare R (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report

Overall Experience

Hardwick Dene is a lovely Care Home with great staff who really care for the residents, not just physically but emotionally as well.
My Dad is non-verbal due to his dementia but I can tell how much he likes the staff and appreciates all they do for him. He has not been too well recently but the care

they have given has been amazing and we are kept fully informed at all times of day or night.
You are able to contact the home in between visits to find out how your loved one is, nothing is too much trouble for the staff.
There is plenty of entertainment every day to suit all needs from live music, quizzes, bingo, arts and crafts and cooking.
All in all a lovely care home where residents and their families feel part of everything.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you for your kind comments. It is our pleasure to have your dad with us.

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Review of
Hardwick Dene
from M R (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report

Overall Experience

Whilst staying at Hardwick Dene, my mum has received personalised care tailored to her individual needs. The home always keeps me updated on any changes in Mum's health, and she is treated with kindness and dignity.
All of the staff are welcoming and friendly whenever I visit Mum, and nothing is too

much trouble.
I am confident in the knowledge that Mum is receiving the best care possible at Hardwick Dene.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you very much for your kind comments; I will pass them on to the whole team.

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Review of
Hardwick Dene
from J K (Niece of Resident) published on 4 August 2023 Submitted via Website • Report

Overall Experience

Since March 2020 my aunt has lived in Hardwick Dene, having 24/7 care and knowing she's safe is priceless. My aunt has had numerous falls and ill health. Nothing is too much trouble, and if there is any 'issue' of any kind once mentioned- you can rest assured it will be dealt with.
Visiting isn't limited

to set times, the only bugbear will always be the parking - lack of. This can cause some disruption especially if you need to park alongside the path, to allow for wheelchairs or people with mobility concerns. Walking across stones is really not good at all and a health safety concern!
Also always kept posted, regarding aunt's care should there be any concern. I actually wrote too much for this review and had to go back and delete quite a lot, unfortunately. Which is a shame! All positive.
Too close to all management, office staff, carers and absolutely everyone employed by Hardwick Dene in Buckden - we are very happy with, and long may this high-quality care reign.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you very much for your kind words. It is our pleasure to care for your aunt.

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Review of
Hardwick Dene
from Mandy B (Niece of Resident) published on 4 August 2023 Submitted via Website • Report

Overall Experience

Having had previous experience of family in residential care I am completely overawed by the care given at Hardwick Dene. The atmosphere is very calm and the staff are without a doubt completely professional and caring, all being very attentive with smiles and kind words, recognising individual's needs.

There are spaces for quiet time and/or activities with everyone encouraged to be a part of the family. It is very apparent that there is a huge amount of thought 'behind the scenes' by a dedicated group of people whose vocation is clear to see. I have absolute belief that my aunty is receiving wonderful care and I also feel cared for and welcome when visiting. In what is clearly a very difficult and challenging time for all involved I cannot praise the team at Hardwick Dene enough, thank you so much to all.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you for such kind words, I will pass them on to the whole team.

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Review of
Hardwick Dene
from Nigel S (Son of Resident) published on 1 August 2023 Submitted via Website • Report

Overall Experience

The home has a relaxed atmosphere, with a good mix of activities and entertainment. Meals are tasty and appealing, plentiful and of a high standard.
The staff are professional and good-natured, providing care for the residents with respect and empathy. The emphasis is placed on dignity and quality

of life.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you for those kind words, we really enjoy having your dad here.

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Review of
Hardwick Dene
from Dave S (Son of Resident) published on 1 August 2023 Submitted via Website • Report

Overall Experience

My father has been a resident now for two years, all the staff are brilliant and it feels like one big happy family. They go the extra mile where residents are concerned and always make the family welcome to.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you very much for your kind words. It is our pleasure to look after your dad.

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Review of
Hardwick Dene
from Sally C (Wife of Resident) published on 8 June 2023 Submitted via Website • Report

Overall Experience

My husband has just had his first experience of respite in Hardwick Dene. Although very pleased to see me when I picked him up after his week’s stay he straight way said to the staff “I shall be back” which was a very good indication that he had enjoyed his stay. I was very impressed by how friendly,

helpful and efficient all the staff were. Hopefully he shall “return” for his next respite week. Thank you all so much.

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Review of
Hardwick Dene
from Eileen A (Wife of Resident) published on 11 August 2022 Submitted via Postal Card • Report

Overall Experience

My husband is happy, well looked after. Amazing activities dail. Staff considerate, professional and lovely. I would highly recommend if you are thinking of a home for someone you love. It is just the place.

Reply from Paul Fletcher, Manager at Hardwick Dene

Thank you for your kind words. It is our pleasure to look after your husband.

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Review of
Hardwick Dene
from E C (Daughter of Resident) published on 7 December 2021 Submitted via Website • Report

Overall Experience

My Dad went into Hardwick Dene in May 2021. We were very worried about him and how he would settle. He has settled well thanks to the care and attention the staff have given him. He is relaxed and content. The setting of Hardwick has suited my Dad really well as it's surrounded by beautiful countryside

and it's very peaceful. During the summer months, the marquee in the garden was put to good use with the residents enjoying live music and gentle exercise. The food is good and my Dad has gained a little weight since arriving at Hardwick. The staff and management are a very cheerful and happy group of people who are constantly chatting, caring, laughing with the residents. Unfortunately due to Covid visiting has been more structured with an appointment system in place. The staff make sure we have regular contact with Dad with two visits per week but more if there are extra spaces which there quite often is.

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Review of
Hardwick Dene
from Kerry F (Daughter of Resident) published on 9 July 2020 Submitted via Website • Report

Overall Experience

When my mum first went into Hardwick Dene, we were very worried about her going into a care home. After an initial settling in period, my mum has flourished over the past 12-months, which is of great comfort to us.
The staff are extremely caring and look after the residents really well. There are

normally a lot of activities, trips out and fun things to do. Obviously with Covid-19 things have changed, but the staff do their best to keep the residents occupied and happy. The home is well managed and thanks to their quick action, closed the home really early to prevent an outbreak of Covid and whilst it has been difficult not seeing family members, the residents and staff have been kept safe.
There is a lovely garden area for the residents to enjoy; a new marquee which they use a lot, weather permitting. The residents themselves seem to be relaxed and happy.

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Care Home Owned by Sohal Healthcare Ltd in Cambridgeshire

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Sohal Healthcare Ltd Reviews in Cambridgeshire (43)

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