Care Home Owned by Sohal Healthcare Ltd in Suffolk

and go beyond their jobs to look after the residents well. My mum really thrived and couldn't have been looked after better. Also excellent support was given at a very difficult time which meant a lot. I would definitely recommend this care home. Thank you to you all.

and she's treated so well
I'm always told what's going on etc with meds and doctors calls
Really is a lovely home

couldn't answer for us.
Mum found the transition to care very difficult and it was a real worry for the family. However, the staff at Hazeldell were so very caring and always kept us well informed as to how mum was getting on. Nothing was too much trouble for us.
While mum was there she was actively encouraged to engage in activities which were always available. The singers were a particular favorite of mum's. The food was always good.
I would thoroughly recommend Hazeldell as a lovely place if anyone was thinking of a home for a loved one.

a sense of security, self-agency and purpose. My brother-in-law rather surprisingly he felt at home there very quickly after his admission and his quality of life is much improved. The range of activities provided, and support to engage in those activities, is impressive. Communication with family is impressive too.

The staff of Hazeldell make visitors and residents feel comfortable and included. I always find them helpful and in good cheer.

and beyond what is expected of her duties to help. We couldn't ask for better for mum

everyday.

with many facilities - and all the staff that I have encountered there, over many months, have been very friendly and polite, coming across as very caring individuals. The management team are great, and are always willing to accommodate requests in whatever way possible.

There are many daily activities - far too many to list - which the residents are free to join in with (or not), as they please.

Overall, I would have to say that Hazeldell is excellent.

available and take an interest in both the residents and relatives. I am always kept up to date with any changes in Mums care needs.
There is a vast array of activities on offer but never forced on the resident's. The home is well decorated and the rooms are nice and comfortable. The meal choices are displayed on a daily basis with a variety of dishes on offer. Tea and coffees are always available.

was looking for, I would recommend Hazeldell 100% to place a loved one there. We were always kept updated, my husband lost both his parents between September and December, the end of life care was impeccable thank you to your amazing team.

the night my stepdad died we were told as we left the manager would call me tomorrow with her condolences - but none of the staff made any contact with us to show their condolences at all.
When we later looked through all of the boxes they had boxed up his belongings in for us, we were so upset to find that his very expensive antique clock was missing, we have emailed the manager regarding this, but she said nobody knows where this it. This has been a very upsetting experience for the family as the clock has been in our family for many years and is sentimental to us.

feel so happy Mum is with you.

to it as home.

a very hard decision to make. To ask for help and assistance. But this was made so much easier with Hazeldell as they helped us go through the steps and kept us updated regularly.
Hazeldell staff are all very professional and work to a very high standard of care, maintaining the dignity of service users at all times.

It is always difficult to see a loved one go into care but to see her settled and cared for 24/7 certainly helps and being able to visit whenever I want with no prior arrangement assures me that this is the case.

home.