Care Homes Owned by Hollywood Rest Home in Essex

wasn't great however we couldn't fault the care and if you have never worked in care you would appreciate how hard a job it is and that posh furniture doesn't always means good care or a well lead service.Rating a service low just because you don't like the look of it is very unfair on the staff team and the hard work the staff do. The only concern we had was mums room was very small but she was given the option to move downstairs but this offer was declined by a family member.just like to say a big thank you to the staff and it is a hard job walking in your shoes and we and mum loved Rolo

chat to residence even if it's a muddled conversation. Outside space seems to be for smokers/staff include when on duty with residents and no outside area for non smokers. Key lock for the lift downstairs as well as up stairs. No fan provided during the hotter days. Used agency staff quite frequently. Tired dated furnishings. Lots of improvements need to be made here other than I've stated but this is just my opinion and I suggest anyone that needs a carehome looks at several before committing to one. Don't settle for anything that you wouldn't want for yourself.

the gardens on the beautiful garden furniture. I can honestly say that my father is very happy.

the home is always very inviting when we arrive.

home very supportive when dealing with Mum and us as a family. They have always taken the time to ensure that we are reassured and things are explained (however many times we ask) in a way which is respectful. This goes from the management, senior care, administration, care staff, ancillary, catering and activities, in fact, everyone. I think it is very important to remember to give it time, the staff have to get to know not just your loved one but you. You have to be realistic with your expectations (clothes will go missing) and this takes time. Mum has settled very well, she is happy and safe which is the main thing.

find clothing in drawers or wardrobe that are not hers. Morning coffee/tea is sporadic, although water is always available. The garden is more like a forest.

to be for activities
The corridors going up to the bedrooms are narrow and gloomy and not clearly labelled, so one can easily get lost!
Overall the staff all seem to be kind and friendly and are doing a great job with very demanding residents.

wanted to come home, he would have been quite happy to stay another week if nescecary.

basic needs not being done. You may ask why don't you move her somewhere else, but I'm afraid elsewhere could be even worse.

is so helpful and cheerful. I would recommend this care home to anyone.

her team in the office also so very helpful and keep me up to date by phone when they need to speak to me. You hear so many horror stories about some care homes in the news years passed. But this care home is the best. I would recommend Hopes Green to anyone looking for a caring thoughtful home for a loved one, knowing the care and treatment that they would get is the best.

they wish. (I know my Nan doesn’t always want to join in) however, if she doesn’t go into the lounge she doesn’t miss out because the staff come round to their rooms as well. Every picture I have seen of my Nan during this period she looks lovely, hair is immaculate and dressed nicely and she has her cheeky grin which tells me that she is enjoying her time with the staff. I know that the office staff are in contact with my Mum to give updates and my Mum has received two lovely cards that my Nan has made to let her know that she is okay. Thank you for putting your own lives at risk without question to care for my Nan so well.