Hollyveer House

16 Brook Road, Benfleet SS7 5JA
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6.4 34 Reviews
  • Hollyveer House, Benfleet
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Show Hollyveer House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1320
  • Self-Funded Residential Dementia Care: from £1436

These prices are only a guideline, please contact Hollyveer House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Teresa Hughes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
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Hollyveer House Reviews (34)

6.4

Hollyveer House has a Review Score of 6.4 (6.414) out of 10, based on 3 reviews in the last 2 years.
Over all time Hollyveer House has 34 reviews.

Overall Experience
  • 19
  • 8
  • 5
  • 1
  • 1
Date Published
  • 34
  • 2
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  • 3
  • 31
Reviewer Connection to Hollyveer House
  • 18
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 1-20
Review from A J (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was in Holly Veer for an assessment we found the staff very person centred,always approachable and due to us living 6.5 hours away when ever we rang we either had the opportunity to speak to mum to were given a thorough handover of how mum was etc.We appreciate the home needed TLC and the furniture
wasn't great however we couldn't fault the care and if you have never worked in care you would appreciate how hard a job it is and that posh furniture doesn't always means good care or a well lead service.Rating a service low just because you don't like the look of it is very unfair on the staff team and the hard work the staff do. The only concern we had was mums room was very small but she was given the option to move downstairs but this offer was declined by a family member.just like to say a big thank you to the staff and it is a hard job walking in your shoes and we and mum loved Rolo
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Review from Jacqueline H (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
No where for families to be private except the bedroom which had little room.
Not much for residents to do. Decor needs improving. (Animal prints on the walls make it more of a nursery). Carer needs to be present in the lounge when occupied by a resident.
Be nice if the carers could take time to
chat to residence even if it's a muddled conversation. Outside space seems to be for smokers/staff include when on duty with residents and no outside area for non smokers. Key lock for the lift downstairs as well as up stairs. No fan provided during the hotter days. Used agency staff quite frequently. Tired dated furnishings. Lots of improvements need to be made here other than I've stated but this is just my opinion and I suggest anyone that needs a carehome looks at several before committing to one. Don't settle for anything that you wouldn't want for yourself.
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Review from Kerry S (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff is fabulous, very caring and friendly to all families and residents. My father is very happy here and all his care needs are met with a smile!
Nothing is too much trouble for the team.
My father enjoys the food and looks forward to his cooked breakfast every morning. He loves sitting in
the gardens on the beautiful garden furniture. I can honestly say that my father is very happy.
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Review from Lorraine R (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has really deteriorated in the last few months, but the care and dedication of the staff have been amazing. They have kept me fully informed of everything with regard to Mum's care and needs. Mym is always treated with the utmost dignity and respect.
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Review from J S (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very helpful. They treat Mum with care and respect. She is fed, showered and dressed with all her needs catered for. It is of great comfort to know Mum has 24-hour care and assistance from people who cheerfully and with patience make sure she is safe and well.
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Review from L K (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Hope Green for around a year and a half now and in this time his overall health and mobility have vastly improved. He enjoys the food and is well looked after. Staff are always happy when I visit and the home has a lovely atmosphere with nice bright wide corridors and everyone in
the home is always very inviting when we arrive.
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Review from June B (Daughter of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm really pleased with the care and attention my parents are receiving.
It is a very happy place and enjoy our visits.
Staff very friendly.
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Review from K W (Granddaughter of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care and support to both my nan and grandad. They both are happy and well looked after and are treated with dignity by the staff. I am very grateful fir all they do for my grandparents.
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Review from Beverley M (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I properly should have written a review when my mum first become a resident at the home in March 2023. Like most family when considering care for your loved one it is a really difficult decision and one which gives many sleepless nights as, of course, you only want the best for them.
I have found the
home very supportive when dealing with Mum and us as a family. They have always taken the time to ensure that we are reassured and things are explained (however many times we ask) in a way which is respectful. This goes from the management, senior care, administration, care staff, ancillary, catering and activities, in fact, everyone. I think it is very important to remember to give it time, the staff have to get to know not just your loved one but you. You have to be realistic with your expectations (clothes will go missing) and this takes time. Mum has settled very well, she is happy and safe which is the main thing.
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Review from Janis O (Niece of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are good, respectful, considerate and open to comments. Beds are often unmade or badly made. Resident cleanliness leaves a lot to be desired. Often I have had to do this myself whilst visiting. Activities to stimulate the mind is fairly non existent. Items of clothing have gone missing and I often
find clothing in drawers or wardrobe that are not hers. Morning coffee/tea is sporadic, although water is always available. The garden is more like a forest.
Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for taking the time to leave us your feedback and for your kind comments about our team. We are sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Alison C (Daughter of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home and staff to be fabulous at dealing with my Dad with his difficulties they have been patient and helpful at all times.
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Review from S L (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Disgusting home, filthy room. Feed my dad from the floor, no table. Dirty pads just left on the side. Food I bring in is pinched. Staff don't really care at all. Total waste of money. I'm sure you won't be contacting me.
Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for your feedback. We take comments or complaints very seriously and have a robust process in place to investigate, resolve or address any issues. Our approach can be found on our website under ‘Feedback’ and is readily available in our care home. We encourage residents and families to use our feedback process and to speak directly to the home team in the first instance as this ensures prompt resolution of any concerns. We also have alternative ways of reporting concerns, should you wish to speak to someone else. We are currently investigating matters relating to this review and will stay in touch with the resident and family member to provide feedback on the outcome.

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Review from Diane C (Wife of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Hope Green Care Home due to me going into hospital from all. From all visits taken place he was always happy the carers seemed to look after him very well and my husband didn't complain once. He has a nut allergy which they take seriously with his food. Overall, although my husband
wanted to come home, he would have been quite happy to stay another week if nescecary.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, for letting us know how we are doing at Hopes Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from L H (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
At first, I was content knowing my mother was cared for, however now I'm worried all the time, to the point of having bad dreams about her welfare. Every time I visit she is wet through and generally with a dirty pad also. I keep an eye on her toothpaste and it hasn't been touched in months, these are
basic needs not being done. You may ask why don't you move her somewhere else, but I'm afraid elsewhere could be even worse.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for your comments about Hopes Green Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
Since your review was submitted, our Regional Manager has contacted you to discuss your concerns directly so we hope that this has provided some reassurance.
However, if you would like to discuss anything further, please do reach out to our Regional Manager once again. Thank you.

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Review from Lynne G (Friend of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident in Hopes Green Care Home for a few years. I now visit my friend each week. I have always found all the people who work at Hopes Green Care Home lovely, caring and polite to all. They all do an amazing job in making so many peoples lives in their care comfortable and happy. Everyone
is so helpful and cheerful. I would recommend this care home to anyone.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lynne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hopes Green Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from David P (Son of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for many years. She is so happy there and the care she gets from all the staff working there is first class.
The staff are not just looked at as carers, but as friends to my mum too. I myself could not be happier with the care and treatment she gets.
The manager and
her team in the office also so very helpful and keep me up to date by phone when they need to speak to me. You hear so many horror stories about some care homes in the news years passed. But this care home is the best. I would recommend Hopes Green to anyone looking for a caring thoughtful home for a loved one, knowing the care and treatment that they would get is the best.
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Review from Carly F (Granddaughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know 100% that my Nan is receiving the best care during this time. Whilst it’s been hard not being able to visit we are able to see what she has been up to with the staff. The staff have worked really hard to keep us updated and ensure that the residents are having plenty of activities to do should
they wish. (I know my Nan doesn’t always want to join in) however, if she doesn’t go into the lounge she doesn’t miss out because the staff come round to their rooms as well. Every picture I have seen of my Nan during this period she looks lovely, hair is immaculate and dressed nicely and she has her cheeky grin which tells me that she is enjoying her time with the staff. I know that the office staff are in contact with my Mum to give updates and my Mum has received two lovely cards that my Nan has made to let her know that she is okay. Thank you for putting your own lives at risk without question to care for my Nan so well.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Carly, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience of Hopes Green Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Nicola W (Granddaughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Management based downstairs don't seem to have any idea what's happening upstairs. I feel that some staff don't always tell the truth. I feel that the dementia residents upstairs aren't treated as well as the residents downstairs.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Martin N (Son of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff do the best they can, given what they have to do.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Martin, for your feedback about our home. We are pleased to hear that your experience has been positive and appreciate your kind comments about our team. We hope to see you again soon.

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Review from Lea S (Niece of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has received great care and compassion since moving in earlier this year. In my experience, the staff give excellent care and go far beyond in giving residents a fun and varied environment with various activities taking place on a regular basis.
Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lea, for letting us know how we are doing at Hopes Green Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Our team work hard to provide fun and engaging activities for our residents to enjoy, so we are pleased to hear how satisfied you are with these. We hope to see you again soon.

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Current Review Score: 6.4 (6.414)

Overview of Review Score

The Review Score of 6.4 (6.414) out of 10 for Hollyveer House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.3 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.314 for Hollyveer House is calculated as follows: ( (14 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 35 Ratings = 3.314
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.1 Points relating to the number of positive Reviews for Hollyveer House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 1 Positive Reviews ÷ 10 = 0.1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hollyveer House

What types of Care is Hollyveer House registered for?

Older Person Care, Dementia, Mental Health Condition & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hollyveer House have?

There are 50 Single Rooms.

What are the Facilities & Services at Hollyveer House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hollyveer House to the centre of Benfleet?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollyveer House to verify any information. View our terms and conditions. Hollyveer House has an Basic Service - more info.