Hopes Green Care Home

16 Brook Road, Benfleet SS7 5JA

Hope Green Care Centre, in South Benfleet, offers a versatile care service for a wide range of residential care needs, specialising in provision for dementia sufferers.

The service supports the UK National Dementia Strategy, with one-to-one sessions an important attribute in allowing those with dementia to protect their life skills and independence.

Landscaped gardens and a patio are good for relaxing in, with barbecues regularly enjoyed during the summer and in-house activities that include the use of a Wii and a karaoke machine.

Group: Four Seasons Health Care

Person in charge: Joanna Kemp (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hopes Green Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Hopes Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hopes Green Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.482 for Hopes Green Care Home is calculated as follows: ( (91 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 168 Ratings = 4.482

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.1 Points relating to the number of positive Reviews for Hopes Green Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Hopes Green Care Home has a Review Score of 7.6 (7.582) from 14 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hopes Green Care Home?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hopes Green Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Very comprehensive initial assessment which ensured my wife's needs were met. Courteous, friendly staff from whom demands were happily met ensuring comfort.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hopes Green Care Home responded to this review on 13 Dec 2017:

Thank you, June, for your comments about your recent experience at Hopes Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

My mother has been in Hopes Green Care Home for 2 and a half years. I have been very pleased with the attitude of the staff in all respects. Their treatment of residents and family alike. If I had concerns, they are always addressed. Staff retention seems to be good as far as I am aware. Agency staff are not used, which to me is important. I have recently recommended the home for a friends mother, she has been there for several months and is very happy. She has all the facilities and would speak up if need be whereas my mother has dementia and can't.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   4 out of 5

Everything is handled in a professional way in some very difficult circumstances.

How likely would you be to recommend Hopes Green Care Home? Likely

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Average Rating:   4 out of 5

I couldn't have wished for a better place for my mum to go into. It is always a very difficult decision for a family to make and it has given all of us a great deal of comfort plus peace of mind to know that mum is safe and cared for by genuine and kind people is all we could ask for.
I live in Spain so I don't haver to worry about mum as much as I did when she was struggling to cope at home alone.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has settled well at Hopes Green & has been here about 3 months, previously she was at another care home (for about 6 weeks) and was so very unhappy so I soon moved her out. Every member of staff here are very caring and good at their jobs. From the manager, who is always available & visible, the cleaners, the handyman is fabulous and works so hard, the activities lady, the ladies in the laundry & of course the carers. The place is well decorated, clean (occasionally there are nasty whiffs but it doesn't take long before a big carpet washer is out to deal with that) & comfortable. We have been able to furnish mum's room as we like & it is just like home for her :-)
When I have been there at meal times the food looks good, the dining room is nice bright & clean with facilities to make tea & coffees for yourself and residents. I particularly like the sweet cart for the residents to help themselves from.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very lucky to get Mum in just before Christmas after a stay in Hospital. All staff have been very friendly, caring and helpful. Mum has settled in straight away and appears happy and is always smiling, and has not asked about going home.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home provides excellent care for my mother who has dementia. I have no reservations in recommending this care home.

The staff are friendly and knowledgeable and sort out any query or problem quickly and efficiently.

I never envisaged my mother needing to be placed into a care home but have been happy and reassured that my mother continues to thrive in this setting.

How likely would you be to recommend Hopes Green Care Home? Likely

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Average Rating:   4.1 out of 5

When curry is on the menu big Saturdays can they do a chicken curry as well as a veg curry. The care of the staff is excellent, very helpful and go that extra mile for things in their care.

How likely would you be to recommend Hopes Green Care Home? Likely

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Average Rating:   4.5 out of 5

My mum came to Hopes Green for a respite stay because my dad was admitted to hospital. He was struggling to look after her before his op and feel now it is best if she stays here. The staff have been so lovely and so welcoming, they speak nicely to all the residents. The food looks and smells delicious and my mum certainly seems to enjoy it all. She likes to stay in her room mostly and the staff are happy to bring her meals to her.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a family we have noticed improvements as of late. Things like the atmosphere, cleanliness and friendliness of staff. Also mums personal care which means a great deal to us. Mum mentioned recently that she is very happy at Hopes Green.

How likely would you be to recommend Hopes Green Care Home? Likely

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Average Rating:   3.9 out of 5

I can't praise this care home enough, the staff really work hard giving the residents all they need - if a resident is feeling down there is always a member of staff to sit and comfort them. The staff go over and beyond in their care, bringing in special little treats etc. to make the residents feel cared for.
The domestic staff do a good job of keeping everywhere spick and span. Any suggestions for improvement are always taken on board. The management are always available for any queries. Top rate care home!

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My partner has been a resident of Hopes Green for 19 months as he has dementia. During this time his behaviour has on occasions, been challenging but the staff have always treated him in a calm, caring and compassionate way. Staff have always kept me informed about his care. The manager is always available to see relatives and is very visible during the day. Although my partner cannot access many of the various activities on offer during the day, he does enjoy listening to the live entertainers. The food is good and there is always a choice of dishes.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In general a good experience. A few minor niggles from time to time. Food not always of a high standard but adequate.

How likely would you be to recommend Hopes Green Care Home? Likely

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Average Rating:   3.4 out of 5

Hopes Green is a very well run care home. My dad is happy to live there and we all like to see him so well cared for. As soon as I visited Hopes Green I could tell I had found a special place. The people who work there, are all very kind and patient. Thank you for looking after dad.

How likely would you be to recommend Hopes Green Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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