Hollyveer House

I have seen my mother (with dementia) bloom over the past year she has been a resident. The staff and helpers are wonderful. I am kept up to date with events going on, accompanied by photos. Mum seems to enjoy the entertainment and also the numerous crafts. I would definitely recommend this care home.

I visit the Home once a month and there is always a relaxed happy atmosphere. My friend is well looked after. I like the way that the residents have freedom to roam (obviously within safety limits) and don't feel restricted. The Home is always clean and welcoming.

Very comprehensive initial assessment which ensured my wife's needs were met. Courteous, friendly staff from whom demands were happily met ensuring comfort.

My mother has been in Hopes Green Care Home for 2 and a half years. I have been very pleased with the attitude of the staff in all respects. Their treatment of residents and family alike. If I had concerns, they are always addressed. Staff retention seems to be good as far as I am aware. Agency staff are not used, which to me is important. I have recently recommended the home for a friends mother, she has been there for several months and is very happy. She has all the facilities and would speak up if need be whereas my mother has dementia and can't.

I live in Spain so I don't haver to worry about mum as much as I did when she was struggling to cope at home alone.

Very lucky to get Mum in just before Christmas after a stay in Hospital. All staff have been very friendly, caring and helpful. Mum has settled in straight away and appears happy and is always smiling, and has not asked about going home.

When curry is on the menu big Saturdays can they do a chicken curry as well as a veg curry. The care of the staff is excellent, very helpful and go that extra mile for things in their care.

The home provides excellent care for my mother who has dementia. I have no reservations in recommending this care home.

The staff are friendly and knowledgeable and sort out any query or problem quickly and efficiently.

I never envisaged my mother needing to be placed into a care home but have been happy and reassured that my mother continues to thrive in this setting.

My mum came to Hopes Green for a respite stay because my dad was admitted to hospital. He was struggling to look after her before his op and feel now it is best if she stays here. The staff have been so lovely and so welcoming, they speak nicely to all the residents. The food looks and smells delicious and my mum certainly seems to enjoy it all. She likes to stay in her room mostly and the staff are happy to bring her meals to her.

As a family we have noticed improvements as of late. Things like the atmosphere, cleanliness and friendliness of staff. Also mums personal care which means a great deal to us. Mum mentioned recently that she is very happy at Hopes Green.

The domestic staff do a good job of keeping everywhere spick and span. Any suggestions for improvement are always taken on board. The management are always available for any queries. Top rate care home!

My partner has been a resident of Hopes Green for 19 months as he has dementia. During this time his behaviour has on occasions, been challenging but the staff have always treated him in a calm, caring and compassionate way. Staff have always kept me informed about his care. The manager is always available to see relatives and is very visible during the day. Although my partner cannot access many of the various activities on offer during the day, he does enjoy listening to the live entertainers. The food is good and there is always a choice of dishes.

In general a good experience. A few minor niggles from time to time. Food not always of a high standard but adequate.

Hopes Green is a very well run care home. My dad is happy to live there and we all like to see him so well cared for. As soon as I visited Hopes Green I could tell I had found a special place. The people who work there, are all very kind and patient. Thank you for looking after dad.