Care Homes Owned by Saffronland Homes Ltd in West Sussex

The care and attention that manager and staff gave to my wife while she was a resident was exceptional. Nothing was too much trouble. I had concerns about my wifes ability to cope with the transition from hospital to residential care .... The home manager was kind and responsive to my concerns. My daily visits showed that standards of care were high and systems in place were working . The staff became my friends for the time she was resident. Her unexpected death closed our relationship. My good memories are due to the good care and support we both received Thank you

My mum lived at Homebeech for a number of years and was always very happy here. When she fell ill and then passed away, 3 months ago, the staff were not only very caring to my mums needs but they were very kind to me. They had a good relationship with mum and I know they were sad when she died. The nurses and staff are brilliant and I found them to be very approachable.

Although my husband only spent a few days there, his care was very high standard.. He had a nice room with a view ou of the window and he was kept warm and comfortable. Staff who took care of him treated him with kindness and respect.

This care home does not meet basic standards. My mum's bed clothes were dirty, half her clothes went missing, once a brand new winter coat. When I approached the staff I was told casually they had loads of odd bits in the laundry, I was disgusted with what I found. My mum's clothes were screwed up and smelly in a bucket. No coat, this was obviously long gone, along with her new watch I got her for Christmas. Some of the staff are lovely but they are fighting a losing battle. My mum was treated like a baby and being in that awful place has set her back years. Her dementia has worsened and I know it is due to the lack of care and interaction. Other residents sitting in their own mess. Omg, it's such an awful place, it should be shut down. We have now moved mum to a private care home that we are funding and she is thriving. Please, please try and avoid this awful place.

PS my mother has moved to a beautiful care home and guess what, when she left the majority of her clothes were still missing so she had to leave without them.

My husband has been in Cherington Nursing Home since August 2021 and I have been delighted with the care he has received. The manager and her staff are excellent. They keep me informed of his condition and health. Nothing seems too much for them. They are also so welcoming which means I have no doubts about visiting. I am sure I would find it impossible to find anywhere better.

We've been so impressed by the manager and the team at Cherington Nursing Home and how they are looking after our father. He had a difficult year, they agreed to take him and he's now so settled and so well looked after. We are very grateful for the kindness and professionality of all the team there.

My wife needed care and we visited Cherington Nursing Home in June and instantly knew it was right for her. After a period of hospitalisation, my wife had been bed-bound for many weeks but within two days at Cherington they had her up and in a chair and we were then able to sit in the garden with her when we visited. The staff were all very caring and couldn’t do enough for my wife. We are devastated to have lost her but know that her last few months were as good as they could possibly have been given the terrible illness she had. We would have no hesitation in recommending Cherington for anyone looking for care for a loved one. Thank you to the manager and her team for everything.

My father was in this home over a year. I had cause to complain on many occasions regarding how he was left not able to reach drinks and having so much thickener in his drink it was like a blancmange! Plus much more. I saw my dad on Monday. He was his usual self on Thursday. I had a phone call saying he’s on antibiotics for a scratch on his head, by Sunday he was dead. I received nothing from the home in terms of any explanation as to what happened, I collected his things and staff didn’t once convey sympathy or ask how I was in fact they acted the same as usual. I had to contact the manager after, which ten days after my dad's death I received a condolence card which was suitable for Valentine’s Day. I left a message for the overall manager to contact me. I’m still waiting. Whilst there are worse homes, this one needs vast improvement and staff need lessons in care and conduct.