Care Homes Owned by B&M Care Ltd in London

Well done to you all and keep up the good works.

Overall my dad was taken care of he was respected and listened to as were the families wishes, there were some teething issues but they were managed well and my dad was happy there, so thank you all the staff for your help. I would recommend the home to others.

My experience at Dalton Lodge has been very courteous, staff are helpful and engaging. Nothing is too much. The staff do not leave until I am satisfied with the help given to me. The staff are always happy, polite, smiling, and nothing seems too much trouble. Excellent staff!!

The social care is good and staff is friendly okay to approach with any questions. The care is good with regards to him being supported I would say he is doing well in the home. The staff is lovely and I'm happy he is in here.

The facilities at DL are brand new and the staff very friendly. My sister has multiple problems which increase as her dementia progresses and mobility reduces. The care provided to help her cope is excellent, and the carers manage her brilliantly. The activities organised are fun and varied - flower arranging this morning, a national day last time I was over. And the food is good - my sister's put on 5+kgs since her arrival! I live abroad and visit every 3/4 months but it's very reassuring to know that my sister is in excellent caring hands. Even today as paramedics were called in for a fall, they left saying that Dalton Lodge was the nicest carehome they'd visited in the area. A big thanks to everyone at Dalton for making my sister's life as pleasant as possible

The care for dementia residents and support they received from staff are caring and very understanding to their needs.

You advertise for Dementia care but when my dad was ill I asked the nurses what to do with a Dementia patient and they said we dont, we have a dr that comes in on a Wednesday, my dad's clothes were missing someone else's there, when we left his jacket was missing, he cut his finger one day and there was blood on the curtains and carpet, it took 3 times repeatedly for the blood stains to be removed, when they put the curtains back they were not put back properly, the staff said it wasn't their job to do it, £1, 450 per week, what was it spent on , I could go o but won't, what care home has a manager that whe their off comes to a standstill as there is no Deputy manager to cover ...

My sister has been at Dalton Lodge since December 24, and I cannot rate it highly enough. She is very vulnerable and relatively young to have quite complex care needs and moderate dementia. She is independent spirited and being in care is hard for her. She is very well cared for and loves it at Dalton Lodge, having had some very difficult experiences in previous homes.

Brilliant bbq event. The staff were lovely and the food and drink was great. Good vibes and enjoyed the event. Constructive feedback: have some more plates and cutlery available. Thanks for a good afternoon!

Dalton Lodge is like a five-star hotel for vulnerable guests, by a surprisingly lovely patch of Epping Forest - search "Rising Sun Woods".

The resident is safe, comfortable and happy. And so am I

The staff are very understanding and work hard.

Both my parents came to Dalton Lodge in December 2024. Still together after 73 years of marriage! They are gradually adapting to their new home, which is beautiful in every respect. Mum and Dad particularly like the bright, airy "Green Man Pub". They often sit there to have a snack, and have the odd non-alcoholic beverage! They have well-furnished, nicely decorated private rooms with en-suite facilities. There is an internet connection (another first for Mum and Dad). Their smart speaker has proved a great hit! The forest lined gardens are beautiful. Access to the gardens is a little limited from upstairs. There is a balcony, but it requires keycode access (totally understandable). Not great television watchers, the noise in one of the lounges is a little overbearing, and they seek more peace in another smaller lounge. Appreciating more peace and quiet, they both do find the air circulation sound intrusive. The catering has improved. Mum will let the cooks know her tastes (she was a very good cook!). Dalton Lodge has responded positively to this. The incredible staff are patient, kind, well trained and have got to know the idiosyncrasies of my parents. Dalton Lodge have excelled in this respect.

My mother is receiving a consistently high level of care. The staff are friendly, competent and reliable. The home is clean, warm and comfortable. I am happy my mum is in there.