Belmont Healthcare in Kent | 4 Care Homes

Review of
Wombwell Hall Care Home
from John R (Husband of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

My wife came into Wombwell Hall, Copperfields in May 2025. The care has been excellent from all care and support staff in particular care assistant as well as housekeeping. Food is very good, cooked to a great standard. Myself and all the family are thankful for making a difficult time more bearable.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for taking the time to share your kind words with us. We are delighted that you feel that the care at Wombwell Hall has been excellent and thank you for mentioning the the carers as well as the house-keeping staff make such a valuable contribution to residents and their families. We will share your kind words with all of the team, we know they will be delighted to receive them. With warmest regards from the Wombwell care team and Belmont Healthcare services.

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Review of
Madeira Lodge Care Home
from June N (Daughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My mum is in Madeira Lodge and has been for nearly a year now. She seems happy, and the staff are absolutely brilliant. I feel a lot happier knowing that my mum is being well looked after and cared for.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to send us your very kind and supportive review. We are so happy that your Mum is happy and settled, and are delighted that you feel our team at Madeira Lodge is brilliant, we think so too - we are very proud of all of our team there and the hard work that they do. With warmest regards, from the Madeira Lodge Belmont Healthcare Team.

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Review of
Haslington Lodge Care Home
from Lucy K (Granddaughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My Nan is currently living in Haslington lodge and I feel this home is full of amazing staff who really care about the residents. They show such patience, kindness and love to all the residents and the management are also amazing. Any concerns that I have regarding my Nan are always dealt with promptly

and I am also able to speak to a manager if required.

I love the fact that you can come and go as you please and are always greeted with a big smile from the staff and the residents. Thank you to all the staff at Haslington lodge, you work tirelessly hard to care for our family members.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for taking the time to send us your very kind and supportive review. We are so happy that your Nan is happy and settled and that you feel the care team and manager are accessible should you wish to speak with them, we are very proud of all of our team and the work that they do at the home. With warmest regards, from the Haslington Lodge Belmont Healthcare Team.

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Review of
Wombwell Hall Care Home
from Stacey W (Daughter of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident of Wombwell Hall for over 2 years. It is one of the most difficult things we as a family have ever had to deal with, all made that little bit more bearable by the kindest and understanding of all the staff. Mum settled well into Wombwell ( not like the home she was in before

here) so that already made us feel more comfortable with leaving her there. Over time we have got to know the staff well and mum is now part of the furniture.
Wombwell have a way of understanding each and every resident's needs, which is due to the commitment of their long standing staff. All the staff are amazing and really do CARE about all the residents, nothing is too much trouble. This level of care cannot be provided by agency staff!
I have no problem recommending this care home.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your wonderful review and for taking the time to share your positive experiences with us. We will ensure that we share your kind words with our care team who will be delighted to receive them. We know that some decisions can be difficult regarding our loved one's care, but are so happy that your Mum is settled and content, its wonderful to know that you feel that she's now part of the furniture, this is so lovely to hear! With warmest regards, from the Wombwell Hall & Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from Valerie B (Wife of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

My Husband was a resident in Wombwell Care Home for two and a half months when sadly he recently passed away. The love and care he received from all the Staff at Copperfields was second to none. I will always be grateful for their expertise in looking after him. This was carried out with understanding

and compassion. Thank you to all the Staff for making a heartbreaking time more bearable. I send my love to you all.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Firstly, please accept our condolences for your loss on behalf of us all at what we know is a very difficult time.Thank you so much for taking the time to share your kind and supportive words with us for the care, understanding and compassion shown to your Husband from the care team at Wombwell Hall - we will ensure that your kind words are shared with them and know they will be gratefully received. With warm wishes from the Wombwell Hall and Belmont Healthcare Team.

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Review of
Copper Beeches Care Home
from Martyn G (Son of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

All the carers, nurses and general staff are always friendly.
We talk to everyone and listen to how they have reacted and responded to our mum. We know she talks to them as the staff tell us information that is not generally known, memories from a long time ago. They have managed to get mum to join

in colouring activities, taken photographs of mum smiling while doing so, which we have shared with other relatives. This was particularly good for us as mum has rarely joined in with such activities.
We genuinely believe that the staff care about mum's welfare and happiness.
We are very happy that mum is being looked after at Copper Beeches, when we visit her, the interaction she has with the staff is very comforting to us.
The staff are her extended family, and to a point, ours too.

Reply from Andrea Vinten, Head of Communications at Copper Beeches Care Home

We thank you and appreciate you taking the time to share your kind words, which are valued greatly by our care team at Copper Beeches. We are so happy that your Mum joins in with colouring and other activities and are delighted to see that the relationship she has with the care team is of great support, value and affection. Thank you once again. With warmest regards, The Copper Beeches and Belmont Healthcare Services Team.

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Review of
Wombwell Hall Care Home
from Leila N (Daughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My father spent his last few months at Copperfield House and I couldn't be happier about the quality of care he received. The whole staff team were so attentive to his individual needs and managed his Alzheimer's behaviours in a calm and respectful manner, nothing fazed them! As he reached his end

of life,the level of compassion shown to him when poorly was really moving for his family and the close bond he had with staff shone through.We were able to spend as much time with Dad at the end as we wished and treated with with such care and love, we appreciated this so much and this memory will stay with us.
We would recommend Wombwell Hall for a loved one for its home from home feeling, caring staff and welcoming atmosphere too residents and visitors. Their new Neville's Garden is a beautiful place to spend time with a relative or a space for peaceful reflection. They get a 10/10 from me!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Firstly, please accept our condolences to you and your family for your loss. We'd like to express huge gratitude and thank you for taking the time to share your kind and supportive words with us about our care provided to your dear Father. We will ensure our Manager and care team are made aware of them, we know they'll be delighted to receive them, it we know already that your review will mean so much to them. Thank you again, with warmest regards from Wombwell Hall and Belmont Healthcare Services.

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Review of
Wombwell Hall Care Home
from John W (Husband of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

We appreciate the staff looking after our wife/mother, in her time at the home. Was looked after more and respected more at the home, then her time in the hospital. Thank you so much for all you done for us.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

We thank you and appreciate you taking the time to share your kind words, which are deeply valued by our care team at Wombwell Hall. We are delighted to hear that your experience of our high level of care, love, and respect that we continually strive to provide for all of our residents, including your wife, was appreciated. Thank you once again. With warmest regards, The Wombwell Hall and Belmont Healthcare Services Team.

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Review of
Madeira Lodge Care Home
from Tracy G (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Mum was reluctant to go in a home. However her dementia meant she was no longer safe to be left at home. I wanted to let mum settle in before writing a review so I could give an honest opinion.
Here goes, I haven't seen mum look so lively and well in a long time. At home she was disengaged, staring

into space and not looking after herself. She is now extremely happy and it shows in her face every time we go. She looks 10 years younger.
Staff go above and beyond. They genuinely care about their clients. You can see it is more than just a job. The care and devotion is second to none. I've heard staff singing with them and encouraging activities. Mum hasn't stopped going on about the live singer with his guitar. She has gone from being a loner to really enjoying herself. She loves it there.
Mum is now eating properly, they know she picks fish every time but still give her a choice.
I would recommend this home every time just for the care of the staff alone. Thank you for what you do.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Goodness - what an incredible review to read, thank you so, so much for your kind words. We will share these with our wonderful Manager and here care team at Madeira Lodge, we know they they will be thrilled to read them. We are delighted to hear that you Mum seems to be so much happier in her new home, and to look 10 years younger is a profound difference. Again thank you so much for sharing your incredibly supportive words, we can't tell you how much this means to us all - with warm regards from the team at Wombwell Hall and the Belmont Healthcare Services team.

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Review of
Wombwell Hall Care Home
from M R (Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

I recently spent a week at Wombwell - Pickwick House - for respite care. This is the 4th time I've had respite at Wombwell and I've been delighted with their service. The staff are kind, caring, engaging and attentive. They go to no end of trouble to meet my needs and support me accordingly. I'd particularly

like to thank five members of staff.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for sending your wonderful review to us. We are delighted that you have come back to us at Wombwell Hall for several periods of respite. Your kind words means to much to us - we will ensure that we share them with our Manager and their Care Team. With warmest regards from us all at Belmont Healthcare Services.

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Review of
Wombwell Hall Care Home
from Kathleen L (Wife of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My husband was admitted to Copperfield in February following his dementia worsening and his falls becoming a daily occurrence. He was looked after with much love and care by all the staff . Myself and members of the family visited everyday and we were made to feel welcome and encouraged to join in

any activities. Unfortunately my husbands health deteriatedand he was bed bound for the last couple of weeks but he was still looked after with the same care and attention and made to feel comfortable . My sons and I were with him 24hrs over his last week and thank everyone for the attention and kindness given to us ,nothing was too much trouble not only did they look after my husband but they supported us too . Thank you so much to all the team you are angels

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your wonderful five star review to receive from you - your kind and thoughtful words mean the world to us, we know that our Manager and care team will be delighted to read them. We are so happy that your whole family as well as your Husband were made to feel welcome, looked after and were also encouraged to join in any activities that were taking place. We would like to offer our condolences to you and your family at a difficult time for you all, if we can help support you at any point do please let us know. With warmest wishes to you and your family, on behalf of the Wombwell Care Team and Belmont Healthcare Services.

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Review of
Haslington Lodge Care Home
from Jacqueline B (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for over a year and after visiting her yesterday it was easy to see the care and compassion is as always second to none. The staff are exceptional and treat her with such respect and dignity , the lunch looked very good and wholesome , as much as I didn't want her

to be in a care situation I chose what I consider to be the best . It looked very smart yesterday new floors new chairs , good to know the increase in fees is channelled back in for the good of residents. The only improvement I would like to see is not the tv constantly on with totally non appropriate programmes . Maybe a cd player with age appropriate music ? Most respond and enjoy background music specially dementia sufferers . Only my opinion of course . .A huge Thank you to all the wonderful caring staff , for always being there for my dear mum and the managers for always keeping me up to date with personal/medical details .Haslington deserves 5*

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for your wonderful 5 STAR review, we appreciate your kind and supportive words so much regarding our kindness, compassion, respect and dignity shown to your Mum as well as how great the food it - we will ensure the care teams are made aware of them, we know they will be delighted to receive them. We note your point about the TV and your alternative CD playing option - we will of course ensure that your comments are passed across for consideration to our Manager and her team, just so that this point can be assessed. Thank you so much again for taking the time to leave your review, we are incredibly grateful. With best wishes from all at Belmont Healthcare Services.

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Review of
Madeira Lodge Care Home
from L W (Friend of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

On arriving for the first time, I thought the home itself was very pleasant, nicely furnished, and had a very homely feel to it.
Although all the carers were very friendly, I observed how the carers interacted with the service users. Well, there was no interaction at all! They stood almost on guard,

chatting to each other, there was no trying to interact at all with residents. Only did a service user stand up, that they would approach to be told to sit down. No magazines, books + just sitting, staring into space or falling asleep through boredom.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Hello and thank you for taking the time to send in your postal review. We are pleased to hear that you felt that Madeira Lodge is pleasant, clean, homely and a nicely furnished home. We're also pleased to hear that you felt our care team were friendly. We are however sorry to hear that you felt there was little interaction with our residents, and whilst we have have very regular planned interactive wellness and activity sessions which our residents are welcome to join in with, not all residents like to take part every time these take place. We would welcome you back for another visit and would hope that next visit will be more appealing for you. We will of course pass on your kind an supportive feedback, as well as your mention of interaction levels to our Management Team at the home. Thank you again, we assure you and all families, friends of residents of the home of our best intentions at all times - Belmont Healthcare Services.

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Review of
Madeira Lodge Care Home
from J O (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for nearly 4 years now. The care / support she receives is brilliant, if she needs anything all she has to do is ask. Always treated with dignity and respect by ALL staff, they are one big happy family, nothing is too much trouble for mum or me as a visitor! All rooms are always

cleaned everyday to an excellent standard. Mum enjoys the food which they can choose from a menu, snacks/drinks are offered during every morning and afternoon if wanted. Carers will engage with activities if needed or required. Residents can watch TV in any of the 2 lounges. The home has regular singers in every month throughout the year. They hold summer events in the sunny garden/lounges for special days e.g. mothers day/fathers day/ easter etc on-site hairdresser available. Residents that are able to go on trips to the beach/ NR train etc. Mums feels happy/ safe/ settled at Madeira Lodge

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Well, what a wonderful and glowing FIVE star review to receive. Thank you so much for sharing your kind, thoughtful and positive words about our wonderful Madeira Lodge as well as our brilliant care team. We will pass on your kind words to the Manager and her team, we know they will be delighted to receive them, thank you so much again, your review means so much to us. With warmest wishes, from the Belmont Healthcare Team.

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Review of
Wombwell Hall Care Home
from Audrey T (Wife of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They

made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind and heartfelt words, and for your much-appreciated five-star review. We are so glad that you also felt included, we aim to achieve exactly this as we actively encourage family members to join in with any activities they feel comfortable doing so. We will ensure that we pass on your kind words to our care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from D L (Son-in-law of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary.
It's good to see the refurbishment going on too.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind words, and for your much-appreciated five-star review - we will ensure that we pass these on to the care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from M W (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt.
It's clear

that both the manager and her staff are deeply committed to the well-being of every resident.
The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team.
Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to share your kind, supportive and thoughtful words with us, this means so much to our General Manager and her wonderful Care Team at Wombwell Hall, we'll share your review with them as we know they will be delighted to see them. We too believe the team's tireless dedication makes a difference every single day. It is kind words like yours that strive us to continue making amazing experiences happen for those residents who live with us. Again, thank you so much, on behalf of the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from Peter J (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for the past 6 months, and has settled in well. She can be very difficult and demanding person, but we have noticed a gradual change in her behaviour, with our visit last weekend seeing her extremely happy. She now communicates with other residents, and joins in some of

the activities. The attention given by the staff to the residents is first class, they pick up and respond to all requirements no matter how small. This level of detail can only be observed when you spend time in the Care Home. The quality of food is extremely good, and the choice available is excellent. My mother commented recently that they provide ice cream whenever requested. The staff provide a variety of activities, supplemented by in-house services, such as a hairdresser. Residents are encouraged to leave their room and spend time in the general communal areas. Some areas are maybe looking a little tired, but this is being addressed by the new owners.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

What a wonderful review to receive, we're truly humbled. Thank you so much for taking the time to share your wonderful thoughts and words with us about the care and attention received for your Mother. Your precious words mean the world to us, and we'll be sharing them with our brilliant Care Team at Wombwell Hall so that they can see them too. Thank you again so much for your invaluable support, with warmest regards from the Belmont Healthcare Team.

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Review of
Haslington Lodge Care Home
from A R (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad came into Haslington Lodge Care Home in July for end of life care. He was given approx 6 weeks due to his COPD deteriorating. We are now in January 2025 and my dad still here!
I put this solely down to the attention and care he receives from all the staff.
I don't worry about my dad living

there and I know when the time comes he will pass in comfort and love.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

What wonderful, kind and supportive words you have left us in your review. Thank you so much, we'll be sure to pass these onto our Care Team at Haslington Lodge, we know they will be delighted to receive them. We are delighted to know that you and especially your Dad is happy and content in our care, this means so much to us all. With warmest regards from the Belmont Healthcare Team

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Review of
Copper Beeches Care Home
from Iris T (Niece of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Always keeping me informed about my aunt. Great care at all times making her life very comfortable. Always happy atmosphere in home, music always playing very cheering. Staff hard working and always caring.

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Care Homes Owned by Belmont Healthcare in Kent

Belmont Healthcare Locations in Kent (4)

Belmont Healthcare Reviews in Kent (230)

Wombwell Hall Care Home

Madeira Lodge Care Home

Haslington Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Copper Beeches Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Madeira Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Haslington Lodge Care Home

Madeira Lodge Care Home

Madeira Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Haslington Lodge Care Home

Copper Beeches Care Home

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