Belmont Healthcare in Kent | 4 Care Homes

Review of
Madeira Lodge Care Home
from J O (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for nearly 4 years now. The care / support she receives is brilliant, if she needs anything all she has to do is ask. Always treated with dignity and respect by ALL staff, they are one big happy family, nothing is too much trouble for mum or me as a visitor! All rooms are always

cleaned everyday to an excellent standard. Mum enjoys the food which they can choose from a menu, snacks/drinks are offered during every morning and afternoon if wanted. Carers will engage with activities if needed or required. Residents can watch TV in any of the 2 lounges. The home has regular singers in every month throughout the year. They hold summer events in the sunny garden/lounges for special days e.g. mothers day/fathers day/ easter etc on-site hairdresser available. Residents that are able to go on trips to the beach/ NR train etc. Mums feels happy/ safe/ settled at Madeira Lodge

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Well, what a wonderful and glowing FIVE star review to receive. Thank you so much for sharing your kind, thoughtful and positive words about our wonderful Madeira Lodge as well as our brilliant care team. We will pass on your kind words to the Manager and her team, we know they will be delighted to receive them, thank you so much again, your review means so much to us. With warmest wishes, from the Belmont Healthcare Team.

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Review of
Wombwell Hall Care Home
from Audrey T (Wife of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They

made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind and heartfelt words, and for your much-appreciated five-star review. We are so glad that you also felt included, we aim to achieve exactly this as we actively encourage family members to join in with any activities they feel comfortable doing so. We will ensure that we pass on your kind words to our care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from D L (Son-in-law of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary.
It's good to see the refurbishment going on too.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your kind words, and for your much-appreciated five-star review - we will ensure that we pass these on to the care and activities team members - we know they will appreciate them so much. With warmest regards, the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from M W (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt.
It's clear

that both the manager and her staff are deeply committed to the well-being of every resident.
The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team.
Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for taking the time to share your kind, supportive and thoughtful words with us, this means so much to our General Manager and her wonderful Care Team at Wombwell Hall, we'll share your review with them as we know they will be delighted to see them. We too believe the team's tireless dedication makes a difference every single day. It is kind words like yours that strive us to continue making amazing experiences happen for those residents who live with us. Again, thank you so much, on behalf of the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from Peter J (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for the past 6 months, and has settled in well. She can be very difficult and demanding person, but we have noticed a gradual change in her behaviour, with our visit last weekend seeing her extremely happy. She now communicates with other residents, and joins in some of

the activities. The attention given by the staff to the residents is first class, they pick up and respond to all requirements no matter how small. This level of detail can only be observed when you spend time in the Care Home. The quality of food is extremely good, and the choice available is excellent. My mother commented recently that they provide ice cream whenever requested. The staff provide a variety of activities, supplemented by in-house services, such as a hairdresser. Residents are encouraged to leave their room and spend time in the general communal areas. Some areas are maybe looking a little tired, but this is being addressed by the new owners.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

What a wonderful review to receive, we're truly humbled. Thank you so much for taking the time to share your wonderful thoughts and words with us about the care and attention received for your Mother. Your precious words mean the world to us, and we'll be sharing them with our brilliant Care Team at Wombwell Hall so that they can see them too. Thank you again so much for your invaluable support, with warmest regards from the Belmont Healthcare Team.

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Review of
Haslington Lodge Care Home
from A R (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad came into Haslington Lodge Care Home in July for end of life care. He was given approx 6 weeks due to his COPD deteriorating. We are now in January 2025 and my dad still here!
I put this solely down to the attention and care he receives from all the staff.
I don't worry about my dad living

there and I know when the time comes he will pass in comfort and love.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

What wonderful, kind and supportive words you have left us in your review. Thank you so much, we'll be sure to pass these onto our Care Team at Haslington Lodge, we know they will be delighted to receive them. We are delighted to know that you and especially your Dad is happy and content in our care, this means so much to us all. With warmest regards from the Belmont Healthcare Team

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Review of
Copper Beeches Care Home
from Iris T (Niece of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Always keeping me informed about my aunt. Great care at all times making her life very comfortable. Always happy atmosphere in home, music always playing very cheering. Staff hard working and always caring.

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Review of
Wombwell Hall Care Home
from Pauline S (Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Since being lied to again I am not happy with my situation. Its okay if you have dementia or something else but just have no mobility, because my last hospital visit is beyond a joke. My social worker has not visited so I don't know what is happening. But I can't wait to get out of here even if I have

to discharge myself.
Food needs improvement. No telly in room. Staff few and far between. Please get me out of here as soon as possible.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for sharing your feedback. We take resident wellbeing very seriously and hope that now our Unit Manager has visited you and your family to allay any concerns you may have had that you are now happy and settled. Please know that your comfort and care are our priority and that should you have any concerns, please of course ask to speak with your Unit Manager or a member of our wonderful care team in the first instance. With warmest wishes, from Belmont Healthcare

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Review of
Copper Beeches Care Home
from M G (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Everyone is so helpful and friendly, even the maintenance manager talks to us and mum. If we notice an issue with mum's health, staff are quick to address the issue and respond back to us. Mum's dementia is now very advanced but the staff take the time to talk to her and show her photographs we have

taken in. I know from what the staff have told me that mum has had moments where she has remembered people and events from her past, this does not happen often, so mum must feel very comfortable in their presence.
Mum's condition does mean that sometimes her behaviour can be very demanding and unpredictable, but the staff remain kind and caring and I so appreciate this. I feel confident that mum is being well looked after and that her condition is understood and she is treated with respect and compassion. I would not wish for mum to be in any other home.

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Review of
Copper Beeches Care Home
from Terrie H (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Our lovely mum has been in Copper Beeches for 2 years now. We visit weekly, sometimes, more and have always found the staff welcoming and friendly. The food is very good and mum's room is clean. Yes, the building needs some upgrades, but the staff make up for that ten-fold. If there has been a problem,

which has been very few and far between, it is dealt with as soon as possible. Mum has dementia and appears comfortable and settled, she is treated with dignity and respect. The staff genuinely care about the residents and that is the most we can hope for.

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Review of
Copper Beeches Care Home
from L K (Relative of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Friendly and welcoming staff. Always quick to react to medical care changes.
Lots of decorating being done in the communal areas. The rooms are basic and probably need to be refreshed.
I know that residents are safe and happy.

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Review of
Copper Beeches Care Home
from Shaun L (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

I regularly visit both my parents at Copper Beeches and have found it to be a very pleasant experience. The staff are very attentive and helpful if there is a problem of any kind.
I would recommend Copper Beeches to anyone who is looking for a care home for a relative.

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Review of
Copper Beeches Care Home
from Sharon H (Daughter-in-law of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Happy with mums care the staff look after her well. The rooms are dated and need refurbishment, can't comment on the activities as mum is no longer involved. Mum seems to enjoy the food. Overall we are happy.

Reply from Hannah Burke, Marketing Executive at Copper Beeches Care Home

Thank you for your comments about your recent experience. Our residents' well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Haslington Lodge Care Home
from Diane W (Wife of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My husband has been in the home now for over two years, he is very well looked after, and the staff are excellent. Nothing is too much trouble for them. If you have any problems, they will help to solve them. Everyone there is kind, loving and respectful. It is one of the best homes I've been in where

the staff care for the residents. All the major events are covered, with the staff talking to the residents about each event. I'm very happy for my husband to be a resident in the home.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for your kind words about the care provided for your husband at Haslington Lodge. We are so happy that your feedback mentioned that the care team are kind, loving and respectful as we believe they are too - we will ensure that this detail is passed on to the whole team at the home, we know they will be delighted to read your comments. With warmest wishes from the Belmont Healthcare Team

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Review of
Wombwell Hall Care Home
from A M (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My dad arrived at Pickwick House on the 22nd of June, in his words he was happier than he thought he would be. He loved being around the other residents and loved the staff. He had the best last 14 weeks with them, and myself, my sister and brother would like to thank you all for loving him and caring

and making him as happy as he was, we appreciate you all, Dad's words God bless you all.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much to you and your family for taking the time to leave such kinds words and such a glowing five star review for the home and our care team about your Dad's stay with us at Pickwick House. We are delighted that he was so happy during his stay - we'll pass on your feedback to the team, whom we know will be delighted to receive it, your words go a long way and are so special. With warmest regards, Belmont Healthcare Services.

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Review of
Haslington Lodge Care Home
from J C (Friend of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My very dear friend of 40 years spent his final days at this home.
He became part of a very loving family the staff were always kind loving and respectful.
I can't thank them enough. He passed away very peacefully on the first of October, the home gave us so much support at this very sad time. I would

like to take this opportunity to thank all the staff.
Kind regards.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

We are so sorry to hear of your dear friend's passing, please accept our sincerest condolences. We are so glad that you felt he was comfortable, at peace and was part of the caring and loving environment that is our wonderful and supportive Haslington Lodge. Thank you for your very kind and thoughtful words and for taking the time to share those with us - we will pass on your feedback to the care team and manager at the home, we know they will be delighted to receive them. Thank you again, with warmest regards from us all at Belmont Healthcare.

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Review of
Wombwell Hall Care Home
from M R (Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

I recently spent a week at Wombwell Hall for respite. My stay was in Weller house and the care, kindness and compassion shown to me was excellent. The staff went to no end of trouble to meet my needs. This was my first experience of respite away from my own home and overall the experience for me and

my family was extremely positive. Thanks to all the staff.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Good morning, thank you so much for taking the time to leave such a wonderful and heartfelt review for the home and our care team following your stay at Wombwell Hall. We'll be sure to pass on your feedback to the team, whom we know will be delighted to receive it. We hope we can help you again in the future should you require our support and services again. With warmest regards, Belmont Healthcare Services.

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Review of
Madeira Lodge Care Home
from Pauline L (Sister of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

I am very pleased that I found my sister Madeira Lodge. She is always smiling and very happy. The staff are wonderful with her. They are very friendly, helpful and efficient. The Home is kept very clean and run efficiently. I do not have any complaints about her being in there at all.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Hello and thank you for taking the time to share your very kind and positive words about our wonderful Madeira Lodge Care Home. We are very glad that your sister is always smiling and very happy, we'll ensure your review is passed on to our care team, whom we know will be delighted to read it, again thank you so much.

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Review of
Madeira Lodge Care Home
from June N (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My mum moved to Madeira Lodge from a terrible care home in another area! And I can honestly say that it is lovely, it is always clean, the staff are so lovely and care about the residents. The food looks good, I have no complaints at all. I can definitely recommend this home if you are looking for somewhere

caring and clean for your loved one. They also have activities that the residents can take part in, they have chickens, a rabbit and a kitten there too. And the gardens there are lovely to sit out on a lovely summer day.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

This is such a wonderful review! Thank you so much for taking the time to leave us such kind, thoughtful and positive words - they mean so much to us and indeed our Care Team at the home, we'll make sure we share your review with them. It's a pleasure to have your Mum with us and we are delighted that the activities and wonderful interactions at the home are recognised in such a wonderful way by yourselves. With warmest regards, from Belmont Healthcare.

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Review of
Wombwell Hall Care Home
from Lorainne M (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Following my father's stay with you for 5 months in the Micawber unit at the beginning of the year due to an injury and his not being able to be at home, we decided to place him for one week of respite care in August as my mother had to have an operation and he needed to be looked after.
We cannot

fault the care that the carers and the office team at Wombwell Hall at all, he was so well looked after and he felt completely safe and at ease with everyone he met.
We all felt that they could not do enough for us and at every point that we needed help or advice you were there. You even took him for his important hospital appointments whilst he was on his 5-month stay.
Thank you again and we wouldn't think twice about using you.

Reply from Lisa Cox, Administrator and Customer Relations Support at Wombwell Hall Care Home

Wow! This is lovely to read and has made our day! Thank you for taking the time to share your kind feedback and recommending us. It is always so nice to hear words like 'well looked after', 'safe' and 'at ease'. We can't wait to share this one with our team. It was a pleasure to have your Father stay with us and we look forward to welcoming you back again soon. Kind Regards, Belmont Healthcare.

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Care Homes Owned by Belmont Healthcare in Kent

Belmont Healthcare Locations in Kent (4)

Belmont Healthcare Reviews in Kent (220)

Madeira Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Haslington Lodge Care Home

Copper Beeches Care Home

Wombwell Hall Care Home

Copper Beeches Care Home

Copper Beeches Care Home

Copper Beeches Care Home

Copper Beeches Care Home

Copper Beeches Care Home

Haslington Lodge Care Home

Wombwell Hall Care Home

Haslington Lodge Care Home

Wombwell Hall Care Home

Madeira Lodge Care Home

Madeira Lodge Care Home

Wombwell Hall Care Home

Awards / Recognitions (14)

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