Belmont Healthcare in Kent | 4 Care Homes

Review of
Madeira Lodge Care Home
from Ray G (Son of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

We were at breaking point and when the fire brigade were called, we knew the time had come to put mum in a home. She was a bag of bones, barely existing. Fast forward 6 months, and with the right support and care, mum is a new person. I cannot thank you enough for making my last memories with mum, happy

ones. She is well fed, clean and looks engaged again. What makes the difference is the staff, the care and compassion shown is remarkable. The residents are treated with dignity and respect. To witness the staff treating the residents like they would a family member is touching. Every member of staff we have encountered cannot do enough to make the resident feel like they belong. Mum refuses to join in any activities but I can't fault the home for what they try to do. We've seen, singing, nail painting, bingo, baking to name a few. I would have no hesitation in recommending Maderia lodge as the perfect home from home, I've got part of the mum back I thought I'd lost. Thank you

Reply from Adam Hutchinson, MD at Madeira Lodge Care Home

These are fantastic words about the support you have received, and we are thankful we have been able to support you and your family during this time

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Review of
Wombwell Hall Care Home
from Amanda L (Partner of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My partner was extremely well looked after during his stay at Wombwell Hall, from May 2023 until April 2025. They were very kind and patient and always had different things going on for all the residents. His cleanliness and appearance was taken care of on a daily basis, there were hairdressers and

a chiropodist, who came to the home on a regular basis. The menus were varied and with lots of nutritional value. Each room has their own TV and window, looking out onto the gardens on the estate, so the residents can see the local wildlife, foxes, squirrels and birds and the varied amount of different established trees and shrubs. Everything is regularly maintained and kept in good working order, in the home and outside in the grounds. The home is reached either by car or a regular bus which runs every half an hour and the bus stop is only two minutes walk away. I would highly recommend anyone looking for a care home to use this establishment, they won't be disappointed.

Reply from Adam Hutchinson, MD at Wombwell Hall Care Home

Thank you very much for your kind feedback and details on how you have been supported at the home.

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Review of
Wombwell Hall Care Home
from Jeannie R (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Overall mums care is very good but still after mum being in room with patio doors that cannot be opened easy and seals blown on doors have not been done so not enough ventilation. Room in need of decoration chipped paint etc also I notice dishwasher not working in kitchen hygiene problem as cutlery

plates etc need to be washed in high temperature broken tap on sink and water out urn just drips out when you need to make tea obviously very scaled needs attention I cannot fault the staff they all work tirelessly But maintenance check needs to be done the five star review goes to the staff !!

Reply from Adam Hutchinson, MD at Wombwell Hall Care Home

Many thanks for your feedback its appreciated and we will be looking into the items you have mentioned in the review and can assure you these issues are resolved.

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Review of
Wombwell Hall Care Home
from Alison W (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Overall I feel my mother is treated well and the staff are caring and kind.
However, I feel that asking me to bring in toiletries for my mother is ridiculous as she's paying in excess of £70.000 a year! In addition the toiletries are 'shared around'.
The new clothing I bring in for her mysteriously

disappears and she's always in someone else's attire! It's a lot of money and I expected better.
They have this 'resident of the month' tick box scheme and I've brought these issues to the attention of the staff numerous times but nothing ever changes.

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Review of
Wombwell Hall Care Home
from Jean B (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home. Staff are friendly and we always have a warm welcome. My dad is looked after so very well and is very happy, and the food is excellent, and the level of care is exceptional.

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Review of
Wombwell Hall Care Home
from L A (Daughter-in-law of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law has been at Wombwell Hall for 18 months mostly in Pickwick House and we are impressed with the kind and caring attitude of all the staff - not only to residents but to family members as well. They are happy and smiling even in difficult circumstances, welcoming - giving time to discuss

concerns and friendly. They are professional and their interpersonal skills are excellent. My mother in law is a long term resident so we have had a long experience of life at Wombwell!

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Review of
Wombwell Hall Care Home
from John L (Husband of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Copperfield House is a superb, well-run, and organised house with lots of exciting, interesting activities for the residents.
They pride themselves on a very personal touch with their care, which has the residents happy and engaged.
The facilities are excellent, with recently redecorated and revamped

rooms that are homely yet functional for the residents.
The house manager, is brilliant, so friendly and helpful; you always feel as if your loved ones are the only reason they exist.
I would thoroughly recommend Wombwell Hall and Copperfield in particular for any loved ones who you have a requirement for.

Reply from Adam Hutchinson, MD at Wombwell Hall Care Home

Many thanks for your kind words we will pass onto the team for them to hear these comments

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Review of
Wombwell Hall Care Home
from Sylvie F (Respite Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

I enjoyed my stay at Weller House and look back on it with pleasure. I had broken both my wrists and, unable to look after myself, I was referred for care. I have Parkinson's disease and also very bad osteoarthritis and therefore everything was difficult for me. I could not look after my own hygiene

and also found it very difficult to eat as I could not hold the cutlery and therefore needed a lot of help. The food was very good and plentiful. I had a very nice, comfortable room with an armchair and a TV. I could also use the lounge, where there were various activities during the week. There's no doubt that it's very difficult to have to surrender all aspects of your care over to others but I can only say that everybody was very helpful and I experienced nothing but kindness and concern for my welfare. The carers and staff alike were very responsive, cheerful and easy company. They have my admiration and grateful thanks.

Reply from Adam Hutchinson, MD at Wombwell Hall Care Home

Thank you so much for your kind words and we are glad you were happy. We will pass on your comments to the teams

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Review of
Wombwell Hall Care Home
from W G (Wife of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in Wombwell Hall from 9th July until 28th July. He was so looked after and all the staff looked after him, especially one member of staff in particular! They made his last days so comfortable, me and my son's couldn't have asked for a more comfortable end for him. I would like to send

my love and best wishes to all the staff. You are wonderful.

Reply from Adam Hutchinson, MD at Wombwell Hall Care Home

Many thanks for your kind words and we will pass these onto the teams at Wombwell Hall

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Review of
Wombwell Hall Care Home
from P F (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for 20 months and we have found that her care is exemplary and cant find no fault at all. The care she is receiving during these difficult times, living with her dementia is excellent. The staff are very polite, caring for all her needs and keep us informed of any problems.

Reply from Adam Hutchison, MD at Wombwell Hall Care Home

Thank you for your kind review it's much appreciated and will be shared with the teams

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Review of
Wombwell Hall Care Home
from John R (Husband of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My wife came into Wombwell Hall, Copperfields in May 2025. The care has been excellent from all care and support staff in particular care assistant as well as housekeeping. Food is very good, cooked to a great standard. Myself and all the family are thankful for making a difficult time more bearable.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you for taking the time to share your kind words with us. We are delighted that you feel that the care at Wombwell Hall has been excellent and thank you for mentioning the the carers as well as…read more

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Review of
Madeira Lodge Care Home
from June N (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My mum is in Madeira Lodge and has been for nearly a year now. She seems happy, and the staff are absolutely brilliant. I feel a lot happier knowing that my mum is being well looked after and cared for.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to send us your very kind and supportive review. We are so happy that your Mum is happy and settled, and are delighted that you feel our team at Madeira Lodge is…read more

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Review of
Haslington Lodge Care Home
from Lucy K (Granddaughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My Nan is currently living in Haslington lodge and I feel this home is full of amazing staff who really care about the residents. They show such patience, kindness and love to all the residents and the management are also amazing. Any concerns that I have regarding my Nan are always dealt with promptly

and I am also able to speak to a manager if required.

I love the fact that you can come and go as you please and are always greeted with a big smile from the staff and the residents. Thank you to all the staff at Haslington lodge, you work tirelessly hard to care for our family members.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for taking the time to send us your very kind and supportive review. We are so happy that your Nan is happy and settled and that you feel the care team and manager are accessible…read more

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Review of
Wombwell Hall Care Home
from Stacey W (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident of Wombwell Hall for over 2 years. It is one of the most difficult things we as a family have ever had to deal with, all made that little bit more bearable by the kindest and understanding of all the staff. Mum settled well into Wombwell ( not like the home she was in before

here) so that already made us feel more comfortable with leaving her there. Over time we have got to know the staff well and mum is now part of the furniture.
Wombwell have a way of understanding each and every resident's needs, which is due to the commitment of their long standing staff. All the staff are amazing and really do CARE about all the residents, nothing is too much trouble. This level of care cannot be provided by agency staff!
I have no problem recommending this care home.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for your wonderful review and for taking the time to share your positive experiences with us. We will ensure that we share your kind words with our care team who will be delighted…read more

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Review of
Wombwell Hall Care Home
from Valerie B (Wife of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My Husband was a resident in Wombwell Care Home for two and a half months when sadly he recently passed away. The love and care he received from all the Staff at Copperfields was second to none. I will always be grateful for their expertise in looking after him. This was carried out with understanding

and compassion. Thank you to all the Staff for making a heartbreaking time more bearable. I send my love to you all.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Firstly, please accept our condolences for your loss on behalf of us all at what we know is a very difficult time.Thank you so much for taking the time to share your kind and supportive words with us…read more

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Review of
Copper Beeches Care Home
from Martyn G (Son of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

All the carers, nurses and general staff are always friendly.
We talk to everyone and listen to how they have reacted and responded to our mum. We know she talks to them as the staff tell us information that is not generally known, memories from a long time ago. They have managed to get mum to join

in colouring activities, taken photographs of mum smiling while doing so, which we have shared with other relatives. This was particularly good for us as mum has rarely joined in with such activities.
We genuinely believe that the staff care about mum's welfare and happiness.
We are very happy that mum is being looked after at Copper Beeches, when we visit her, the interaction she has with the staff is very comforting to us.
The staff are her extended family, and to a point, ours too.

Reply from Andrea Vinten, Head of Communications at Copper Beeches Care Home

We thank you and appreciate you taking the time to share your kind words, which are valued greatly by our care team at Copper Beeches. We are so happy that your Mum joins in with colouring and other…read more

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Review of
Wombwell Hall Care Home
from Leila N (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

My father spent his last few months at Copperfield House and I couldn't be happier about the quality of care he received. The whole staff team were so attentive to his individual needs and managed his Alzheimer's behaviours in a calm and respectful manner, nothing fazed them! As he reached his end

of life,the level of compassion shown to him when poorly was really moving for his family and the close bond he had with staff shone through.We were able to spend as much time with Dad at the end as we wished and treated with with such care and love, we appreciated this so much and this memory will stay with us.
We would recommend Wombwell Hall for a loved one for its home from home feeling, caring staff and welcoming atmosphere too residents and visitors. Their new Neville's Garden is a beautiful place to spend time with a relative or a space for peaceful reflection. They get a 10/10 from me!

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Firstly, please accept our condolences to you and your family for your loss. We'd like to express huge gratitude and thank you for taking the time to share your kind and supportive words with us about…read more

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Review of
Wombwell Hall Care Home
from John W (Husband of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

We appreciate the staff looking after our wife/mother, in her time at the home. Was looked after more and respected more at the home, then her time in the hospital. Thank you so much for all you done for us.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

We thank you and appreciate you taking the time to share your kind words, which are deeply valued by our care team at Wombwell Hall. We are delighted to hear that your experience of our high level of…read more

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Review of
Madeira Lodge Care Home
from Tracy G (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Mum was reluctant to go in a home. However her dementia meant she was no longer safe to be left at home. I wanted to let mum settle in before writing a review so I could give an honest opinion.
Here goes, I haven't seen mum look so lively and well in a long time. At home she was disengaged, staring

into space and not looking after herself. She is now extremely happy and it shows in her face every time we go. She looks 10 years younger.
Staff go above and beyond. They genuinely care about their clients. You can see it is more than just a job. The care and devotion is second to none. I've heard staff singing with them and encouraging activities. Mum hasn't stopped going on about the live singer with his guitar. She has gone from being a loner to really enjoying herself. She loves it there.
Mum is now eating properly, they know she picks fish every time but still give her a choice.
I would recommend this home every time just for the care of the staff alone. Thank you for what you do.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Goodness - what an incredible review to read, thank you so, so much for your kind words. We will share these with our wonderful Manager and here care team at Madeira Lodge, we know they they will be…read more

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Review of
Wombwell Hall Care Home
from M R (Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

I recently spent a week at Wombwell - Pickwick House - for respite care. This is the 4th time I've had respite at Wombwell and I've been delighted with their service. The staff are kind, caring, engaging and attentive. They go to no end of trouble to meet my needs and support me accordingly. I'd particularly

like to thank five members of staff.

Reply from Andrea Vinten, Head of Communications at Wombwell Hall Care Home

Thank you so much for sending your wonderful review to us. We are delighted that you have come back to us at Wombwell Hall for several periods of respite. Your kind words means to much to us - we…read more

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Care Homes Owned by Belmont Healthcare in Kent

Belmont Healthcare Locations in Kent (4)

Belmont Healthcare Reviews in Kent (238)

Madeira Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Madeira Lodge Care Home

Haslington Lodge Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Copper Beeches Care Home

Wombwell Hall Care Home

Wombwell Hall Care Home

Madeira Lodge Care Home

Wombwell Hall Care Home

Awards / Recognitions (14)

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