Care Homes Owned by Strode Park Foundation for People with Disabilities in Kent

during her respite stay. You were all so friendly and helpful. This was the second time she has been looked after at Platters and it was lovely to see her reunited with fellow residents she had made friends with previously. Whilst her room was a little basic the care she recieved was excellent.

One member of staff treated him like a child. My husband may be ill but I expected him to be treated with respect.

Thank you again

Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.

My recommendation of Platters Farm Lodge goes without saying. Please keep doing what you're doing.

Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love and thanks to all.

You are all amazing - keep up the good work.

I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.

My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.

Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you a friendly face when you as a family member are anxious for your relatives. Thank you.

They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.

Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.

Left at tables after meals while staff are entering info on their machines.

I would recommend Platters Farm to anybody in need of respite care for the elderly.

Agitation was very low as she was much better here in respite. Food was good mother said and care was very good. Carers were friendly but respectful, understood my mother and her idiosyncrasies. She was encouraged but not forced to join in.

My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.

Very well cared for. Great kindness was shown. Physio department excellent, also food.

A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and lives with me, his daughter, not alone.

I would not hesitate in going back if there was a need to and I know for sure that I will miss the staff.

Mum has had six respite stays with each one having various incidents, so management and control seriously need tightening. Incidents include loss of possessions, laundry and clean clothes mixed up. Another client's medication given in error - 'morphine, which is a controlled drug!' Discharged wearing another client's clearly named garments. Incorrect or missing information on documents. Protective item bags taken with shampoo loose in the case with insecure cap, hence it drained into the contents. Little evidence of advisory notes being used etc. Below is as I have experienced.