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Care Provided by Platters Farm Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Gardens
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Platters Farm Lodge for full pricing details and T&Cs.
Contact Platters Farm Lodge to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Strode Park Foundation for People with Disabilities
- Voluntary / Not for Profit Owned
Person in charge
- Acting Manager, Mrs Dante (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
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Platters Farm Lodge Reviews (29)
7.7
Platters Farm Lodge has a Review Score of 7.7 (7.666) out of 10, based on 4 reviews in the last 2 years.
Over all time Platters Farm Lodge has 29 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Platters Farm Lodge
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Review from J K (Daughter of Resident) published on 21 September 2026 Submitted via Website•
Overall Experience
My mum was in Platters a few years ago for respite and having been happy there it was our 1st choice of place for her following a major water leak at home that required substantial work. I emailed Emily, the home manager and asked if there was availability for mum for what we initially thought...
My mum was in Platters a few years ago for respite and having been happy there it was our 1st choice of place for her following a major water leak at home that required substantial work. I emailed Emily, the home manager and asked if there was availability for mum for what we initially thought would be 4-6 weeks, she ended up being there 11 weeks!, I truly can not praise the staff enough they are all amazing, friendly, caring and supportive, she was always treated with great respect and kindness, the food was lovely and home cooked, every time I went to visit I was greeted with a friendly welcome, it was without question the best place mum could have been whilst the works were carried out and she was happy to be there..so thank you
↩Reply from Louise Topping, Fundraising Communications Events Manager at Platters Farm Lodge
Thank you for your wonderful feedback. We are so very pleased to hear that your mum had such a positive experience, and your kind words mean a great deal to our team.
Review from Liz D (Daughter-in-law of Resident) published on 5 November 2025 Submitted via Website•
Overall Experience
Firstly apologies for writing this so late. Thank you to all the staff who looked after my mum in law
during her respite stay. You were all so friendly and helpful. This was the second time she has been looked after at Platters and it was lovely to see her reunited with fellow residents she had...
Firstly apologies for writing this so late. Thank you to all the staff who looked after my mum in law
during her respite stay. You were all so friendly and helpful. This was the second time she has been looked after at Platters and it was lovely to see her reunited with fellow residents she had made friends with previously. Whilst her room was a little basic the care she recieved was excellent.
↩Reply from Louise Topping, Fundraising Communications Events Manager at Platters Farm Lodge
Thank you very much for kindly sharing your feedback. We are so pleased your mother-in-law enjoyed her stay at Platters Farm Lodge.
Review from L P (Wife of Resident) published on 7 October 2025 Submitted via Website•
Overall Experience
My husband was not encouraged to join in with activities. The care staff said " we can't force him" . They never included him in anything that was going on.
He repeatedly texted me, telling me how miserable he was. I ordered him a takeaway meal because he was hungry.
He repeatedly texted me, telling me how miserable he was. I ordered him a takeaway meal because he was hungry.
One member of staff...
My husband was not encouraged to join in with activities. The care staff said " we can't force him" . They never included him in anything that was going on.
He repeatedly texted me, telling me how miserable he was. I ordered him a takeaway meal because he was hungry.
He repeatedly texted me, telling me how miserable he was. I ordered him a takeaway meal because he was hungry.
One member of staff treated him like a child. My husband may be ill but I expected him to be treated with respect.
↩Reply from Louise Topping, Fundraising Communications Events Manager at Platters Farm Lodge
Thank you for taking the time to share your feedback. We are very sorry to hear your husband did not fully enjoy his stay.Prior to receiving your feedback, we have been expanding and improving our activities programme to ensure it is inclusive and engaging for all our residents.We always encourage...
Thank you for taking the time to share your feedback. We are very sorry to hear your husband did not fully enjoy his stay.Prior to receiving your feedback, we have been expanding and improving our activities programme to ensure it is inclusive and engaging for all our residents.We always encourage open communication and welcome anyone with questions or concerns to speak with our team, who will be happy to help.
Review from S L (Husband of Resident) published on 21 July 2025 Submitted via Website•
Overall Experience
Thank you to all the staff and carers. Support workers for rehabilitation for my wife up and down each day .Now thank you to all of the support she is back to running around.
Thank you again
Thank you to all the staff and carers. Support workers for rehabilitation for my wife up and down each day .Now thank you to all of the support she is back to running around.
Thank you again
↩Reply from Strode Park Foundation, Platters Farm Lodge at Platters Farm Lodge
That's great to hear! Thank you for your wonderful support.
Review from M C (Wife of Resident) published on 25 September 2023 Submitted via Website•
Overall Experience
Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.
Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.
Review from Suzie R (Daughter of Resident) published on 10 November 2022 Submitted via Website•
Overall Experience
Thank you all at Platters Farm Lodge for looking after mum on the dementia unit. The communication, kindness and help at all times (even during mum's tough times) have been hugely appreciated. Mum's safety with you is such a relief.
My recommendation of Platters Farm Lodge goes without saying....
Thank you all at Platters Farm Lodge for looking after mum on the dementia unit. The communication, kindness and help at all times (even during mum's tough times) have been hugely appreciated. Mum's safety with you is such a relief.
My recommendation of Platters Farm Lodge goes without saying. Please keep doing what you're doing.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to complete a review and your complimentary comments.
Review from Susan E (Resident / Service User) published on 10 November 2020 Submitted via Website•
Overall Experience
Well, where do I start?
Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love...
Well, where do I start?
Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love and thanks to all.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to complete a review and your complimentary comments.
Review from Kerrie P (Daughter of Resident) published on 4 November 2020 Submitted via Website•
Overall Experience
My mum arrived at Platters after spending a week in the local hospital with a broken pelvis bone. I cannot thank the staff enough who made my mum's stay so lovely, from the moment she arrived nothing was too much trouble and made her feel special.
The care she received was excellent and when it...
My mum arrived at Platters after spending a week in the local hospital with a broken pelvis bone. I cannot thank the staff enough who made my mum's stay so lovely, from the moment she arrived nothing was too much trouble and made her feel special.
The care she received was excellent and when it was time to come home after 4 weeks she was very reluctant to go but knew going back to her home was going to be OK. So thank you to you all for making my mum's recovery extra special and welcoming her with open arms.
The care she received was excellent and when it was time to come home after 4 weeks she was very reluctant to go but knew going back to her home was going to be OK. So thank you to you all for making my mum's recovery extra special and welcoming her with open arms.
You are all amazing - keep up the good work.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to write a positive review, it is appreciated.
Review from Lee (Resident / Service User) published on 3 August 2020 Submitted via Website•
Overall Experience
I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.
I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.
Review from Vic T (Husband of Resident) published on 3 June 2020 Submitted via Website•
Overall Experience
My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.
My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to complete a review and your complimentary comments.
Review from Christine H (Daughter of Resident) published on 18 March 2020 Submitted via Website•
Overall Experience
Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you...
Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you a friendly face when you as a family member are anxious for your relatives. Thank you.
Review from M S (Wife of Resident) published on 27 February 2019 Submitted via Review Postal Card•
Overall Experience
My husband always enjoys his stay at Platters Farm Lodge as he is always looked after well and given mental activity.
They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.
My husband always enjoys his stay at Platters Farm Lodge as he is always looked after well and given mental activity.
They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to complete a review.
Review from Jennifer W (Wife of Resident) published on 27 February 2019 Submitted via Postal Card•
Overall Experience
Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.
Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.
↩Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge
Thank you for taking the time to complete a review.
Review from E W (Resident / Service User) published on 20 February 2019 Submitted via Postal Card•
Overall Experience
Individually staff very kind and helpful but chronically understaffed at peak times, especially mornings.
Also at times people left in hubs or the television room with no carer present and no buzzer.
Also at times people left in hubs or the television room with no carer present and no buzzer.
Left at tables after meals while staff are entering info on their machines.
Individually staff very kind and helpful but chronically understaffed at peak times, especially mornings.
Also at times people left in hubs or the television room with no carer present and no buzzer.
Also at times people left in hubs or the television room with no carer present and no buzzer.
Left at tables after meals while staff are entering info on their machines.
Review from S B (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card•
Overall Experience
I am very impressed with Platters Farm Lodge.
My Mother stayed for one week, her first visit.
She enjoyed her stay and came home a happier, brighter person.
The staff were excellent, kind, caring and The Lodge was spotless.
My Mother stayed for one week, her first visit.
She enjoyed her stay and came home a happier, brighter person.
The staff were excellent, kind, caring and The Lodge was spotless.
I would recommend Platters Farm to anybody in need of respite care for...
I am very impressed with Platters Farm Lodge.
My Mother stayed for one week, her first visit.
She enjoyed her stay and came home a happier, brighter person.
The staff were excellent, kind, caring and The Lodge was spotless.
My Mother stayed for one week, her first visit.
She enjoyed her stay and came home a happier, brighter person.
The staff were excellent, kind, caring and The Lodge was spotless.
I would recommend Platters Farm to anybody in need of respite care for the elderly.
Review from Andrea M (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card•
Overall Experience
My mother was very happy here unlike when she was in rehab. My mother likes to sleep a lot due to dementia but this home even got mother to join in and chat to others, play games, watch a film.
Agitation was very low as she was much better here in respite. Food was good mother said and care was...
My mother was very happy here unlike when she was in rehab. My mother likes to sleep a lot due to dementia but this home even got mother to join in and chat to others, play games, watch a film.
Agitation was very low as she was much better here in respite. Food was good mother said and care was very good. Carers were friendly but respectful, understood my mother and her idiosyncrasies. She was encouraged but not forced to join in.
Review from Ken S (Son of Resident) published on 15 January 2019 Submitted via Review Postal Card•
Overall Experience
My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.
My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.
Review from V M (Resident / Service User) published on 2 January 2019 Submitted via Postal Card•
Overall Experience
Very well cared for. Great kindness was shown. Physio department excellent, also food.
Very well cared for. Great kindness was shown. Physio department excellent, also food.
Review from Julie E (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card•
Overall Experience
A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and...
A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and lives with me, his daughter, not alone.
Review from Ian M (Respite Resident) published on 19 November 2018 Submitted via Website•
Overall Experience
I could not wish for better care that I was given by well-meaning staff, especially when during my stay the facility was hit by a serious virus and unfortunately I suffered with this as well as a severe chest infection. The staff could not have been more attentive in my recovery.
The facilities...
I could not wish for better care that I was given by well-meaning staff, especially when during my stay the facility was hit by a serious virus and unfortunately I suffered with this as well as a severe chest infection. The staff could not have been more attentive in my recovery.
The facilities and activities at the centre are good although I didn’t make the most of it as I felt I was a bit young and would rather watch sport on my iPad.
The facilities and activities at the centre are good although I didn’t make the most of it as I felt I was a bit young and would rather watch sport on my iPad.
I would not hesitate in going back if there was a need to and I know for sure that I will miss the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Platters Farm Lodge.
Accreditations
There are no accreditations posted yet for Platters Farm Lodge.
Meet the Team (0)
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Frequently Asked Questions about Platters Farm Lodge
What types of Care is Platters Farm Lodge registered for?
Older Person Care, Dementia, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Platters Farm Lodge have?
There are 39 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Platters Farm Lodge?
Gardens, Residents Internet Access are some of the Facilities & Services.
How far is Platters Farm Lodge to the centre of Gillingham?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Platters Farm Lodge to verify any information. View our terms and conditions. Platters Farm Lodge has a Basic Service -what a Basic Service includes.