Care Homes Owned by M R Patel in Kent

My aunt likes the staff and says she is lucky to be cared for so well.

My mum also says how much she likes it there and how lucky she feels to be there which gives me peace of mind.

Mum is very well cared for, the team are excellent, and she has settled well at Highfield. Some areas of the premises are a little tired, but a re-furb appears to be underway.

The staff and facilities are excellent. They have made my mother very comfortable and looked after her needs with kindness and efficiency.

Everybody at the care home are very efficient and friendly. Could not ask for a better care home for mum. As for price, not sure what prices are.

Mum came to Highfield Care Home after a long stay in hospital. We are very happy with all aspects of Highfield Care. Mum is well looked after and enjoys the lovely home cooked meals. The staff are all lovely and very caring and attentive to the residents. Mum has the choice of joining in with a wide range of activities that are organised by a lovely activity organiser.

Carehome is full of love and laughter like one happy family. Staff are so friendly, helpful and carring. Residents are well looked after all staff are there for their every carring needs all drinks and food supplied regularly throughout the day and all food home cooked with a large variety. Housekeeping and hygiene levels are to very high standards. It's peace of mind to know loved ones are cared for and in lovely surroundings. Thank you all xx

Very helpful and understanding, very beautiful setting in the countryside. My dad enjoys the food, and communication is excellent within the home.

Staff are friendly, caring and are always on hand to help. Nothing seems too much trouble and they are sympathetic to mums needs. The environment is secure clean and it feels like home rather than a large, unwelcoming place. My mother feels settled

He is fed well, the rooms are fine & there doesn't seem to be the high turnover of staff that you seem to often get at other care homes.

We are pleased my brother-in-law is settled.

The staff are so friendly and attentive to my uncle's needs. He;s only got praises for everyone. I've also had a great experience with the staff. Invited to Christmas dinner and cake for my uncle's Birthday. They know how to go the extra mile.

We're very pleased mum gets to stay here long term.

It's nice to see our relative involved and happy and to see her fellow residents and to sometimes read their stories and details of celebrations etc.

Great to see my mother treated with dignity and securing good care and attention. Very important to keep elderly people active and interested in events and conversation: very impressed with care.

Excellent service and surroundings and staff.

When visiting my friend I was kept up to date by staff of any up and coming hospital appointments and all things concerning health and medication. The staff were very polite and seemed happy to engage with the residents. My friend can be very particular about his food choices and his belongings being moved, staff were very accepting and respectful regarding this and did their best to accommodate his choices and opinions. There was a happy vibe in the care home which was nice to see!

Eaton Lodge is a caring and friendly place. The staff always appear engaged with the residents and provide a warm welcome to visitors. My aunt is secure and happy, recently celebrating a big birthday when the team were involved in helping make her day special. Thank you!!

The care and attention given to my 96-year-old mother is excellent; my brothers and I couldn't be happier. Thank you to all the staff for the excellent support and continued care for our mother. Mother seems very happy at Eaton Lodge and enjoys the activities and the meals provided.

I travelled from Aberdeen Scotland with my son to see my mum. I stayed in Trent for a week in that week I saw her 4 times and every time I turned up with my son to see her she was complaining. She was very hot. My mum cannot get out of bed. The heating was on and all the windows closed. I had to open them. I mentioned this to the staff on several occasions, they said they would tell other staff, but still windows were shut on every visit on a very warm day, and the juice jug was away from my mums reach. Nurses need to fill the juice cups and put it on a table so my mum has plenty to drink in hot weather, as the juice jug is kept far across the room where my mum cannot reach. Thank you.