from Jane M (Daughter of Resident) published on 6 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I can't speak highly enough of Heathfield House. From the moment my mum arrived, the staff were exceptional-friendly and kind. Nothing ever felt like too much trouble, and every member of the team treated my mum with genuine warmth and compassion, always putting her best interests first. Her room was
lovely-bright, welcoming, and comfortable-which made such a difference. Every single staff member was fantastic: the manager, nurses, carers, housekeeping, groundsman. It truly felt like a place where everyone cared. The home is superbly run by Gloria, whose warmth and kindness stood out, always so welcoming.
The links with professional services and the GP were excellent, giving us real peace of mind. What meant so much to us was the care extended to our whole family. My dad especially was always made to feel so welcome and always offered coffee with a smile. We will always be grateful for the love, dignity and support shown to my mum during her final few months and would highly recommend.
from Darren A (Son of Resident) published on 11 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff are fantastic. They all looked after my mum so well. Kept me informed of any changes to her health. When I visited, they offered tea and coffee.
from Eileen M (Daughter of Resident) published on 28 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My father went to Heathfield House about 18 months ago, both he, his family and his partner and her family were warmly welcomed. Nothing was too much trouble, and staff kept us fully informed at all times. The staff were incredibly caring and kind. Dad settled quickly, and we felt reasured when Dad's
condition deteriorated, the care he received was second to none. He was always clean & comfortable and had no signs of distress or pain. We will always be grateful.
from Dean W (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
What a lovely team! My mum was so well cared for in the time she stayed in this home, the management is so good in keeping us informed how my mother was. The staff are very kind and patient. The home is very clean and well-run. I don't feel we could have found a better place our our mum.
Thank you
from Susan S (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our family has been very happy with the care and love given to our father for the last two and a half years of his life. He was always treated with dignity. Heathfield House is a perfect environment for the elderly.
from Sandra J (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum was only at Heathfield House for 5 months but in that time, she was treated with dignity, always asked permission if nurse/carers needed to apply care.
I was always greeted with friendly faces and politeness. The staff made sure I was kept up to date with any changes or decisions. Can't praise
Mum's or my care and support highly enough, even at Mum's end of life.
from Natalia H (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum went to stay for two weeks respite at Heathfield House.
We were welcome when we went to drop her off.
My mum was treated with respect, kindness and compassion.
She enjoyed her stay and is very happy to go back when we are away.
from Brian B (Son of Resident) published on 21 June 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We moved my mother from another care home several months ago. She is much happier where she is and the staff and residents have all been so welcoming. Staff are all very pleasant and always quick to offer refreshments for us all. We are kept up to date with events and my mother participates in activities
that she never would have before. Heathfield House is a safe and clean home which I would highly recommend to others looking to put a relative into a care home.
from William F (Brother of Resident) published on 21 January 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister has been a resident for over two years now and has received all the care from the staff for social and nursing during that time with the very high standard that is demanded of all the staff. We feel extremely grateful for their efforts in ensuring the residents are able to enjoy a normal life
from Rosemary M (Sister of Resident) published on 21 January 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The overall care at Heathfield House is very good. The staff are caring, attentive and friendly. The management is good and the appointment of an activities organiser has been a good addition as many events and activities for residents have been introduced as have many photos on facebook! Although my
sister is bed bound she is very happy with her care and she is monitored regularly.
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