Care Homes Owned by Imperial Care Homes Ltd in Norfolk

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Imperial Care Homes Ltd Locations in Norfolk (3)

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3 Care Homes owned by Imperial Care Homes Ltd in Norfolk
Scarborough House
Clubbs Lane, Wells-next-the-sea NR23 1DP
9.37 Reviews
Scarborough House
Scarborough House
"I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff..."Read all 7 reviews

from £1,000 / week17 Rooms

Location Type: Care Home

Scarborough House is a small, low-dependency residential care home in Wells-next-the-Sea, North Norfolk - a Victorian building on a real street, just a quarter of a mile from the sea, where a small group... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Residential Care
Field View
Hayes Lane, Fakenham NR21 9EP

from £1,000 / week17 Rooms

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Residential Care

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Imperial Care Homes Ltd Reviews in Norfolk (7)

Reviews Posted for members of Imperial Care Homes Ltd.

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Showing 7 reviews matching selected criteria
Review of Scarborough House from Barbara P (Resident / Service User) published on 2 June 2026 Submitted via Postal Card
Overall Experience

I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff are kind thoughtful and human, we have good home cooked meals and I love my room, all arranged as I want, my friends and family come and go as they wish.

Reply from Kamil Pyra, Registered Manager at Scarborough House

Thank you for sharing this - this means a great deal to us. We are glad this is your home, and that the people you love are always welcome here. With warm wishes

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Review of Scarborough House from Alison B (Wife of Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience

My husband moved into residential care six weeks ago. He was given a warm welcome and every effort was made to ensure his needs were met. He has since settled well and is content. Most of the staff have worked there for a considerate number of years and created a friendly family atmosphere.

Reply from Kamil Pyra, Registered Manager at Scarborough House

Thank you for sharing this so early into your husband's time with us - it is lovely to hear he has settled well and feels content. That family atmosphere you mention is something we are genuinely proud of. With warm wishes

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Review of Scarborough House from Marion M (Wife of Resident) published on 19 May 2026 Submitted via Website
Overall Experience
Following COVID in February 2020, My husband lost his mobility. He struggled at home and physiotherapy at Tapping House but had 22 falls in 2023, broke his hip and was admitted to hospital.
After rehab, attempts to recover his mobility failed, and he required 24/7 care, and was then admitted to Scarborough House in late February 2024.
My husband settled in quickly and we were both made very welcome. He was not a gregarious man so he did not take advantage of social activities other than eating in the dining room.
In his room staff needed to use a Ros Return and finally a hoist to move him from bed to chair or wheelchair or lavatory, always done with good grace. When he became doubly incontinent, he was treated with such respect & dignity as staff cleaned him up. In May 2025 he required further surgery and returned from hospital very frail & mentally diminished.

During his final 10 weeks, staff showed him such tender, loving care -often beyond the call of duty, and with humour.

Reply from Kamil Pyra, Registered Manager at Scarborough House

Thank you for sharing your husband's journey with us - from those difficult months before he arrived, to the life he found here at Scarborough House. It means a great deal to know he settled in, was cared for with respect through every stage, and that in his final weeks our team were able to be...  

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Review of Scarborough House from A G (Daughter of Resident) published on 1 May 2026 Submitted via Website
Overall Experience
Excellent home from home. We can visit anytime the door is always unlocked and the staff are always welcoming.
The care my mother has received has been excellent not rushed or careless nothing seems too much trouble. Everything is done the way my mother likes it done and when.
The staff are all familiar and know the residents well.
The activities look fun and mum likes to join in where she didn't in the other home.
The food is provided is what she likes if she doesn't like what's on the menu the cook will prepare her something else. Proper person centred care.
Mum likes to visit the town to do shopping or to visit a coffee shop.

I really couldn't ask for any better.

Reply from Kamil Pyra, Manager at Scarborough House

Thank you so much for these wonderful words - they mean a great deal to the whole team. With warm wishes

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Review of Scarborough House from L W (Friend of Resident) published on 1 May 2026 Submitted via Website
Overall Experience
I visited a friend - one of the Residents of Scarborough House Home N.Norfolk . My immediate thoughts on my first visit there was that it was good, good welcoming from the staff, clean and a good relaxed feeling was evident .when I was looking for a care Home for my own Mother it was difficult to know what would be right for her. There were the Homes, brand new, purpose built all mod cons- but old folks like familiarity - chairs like their chairs carpets curtains the look of their surrounding not too dissimilar to their own homes that they had to leave behind, that's Scarborough's look. When I visited my friend I would also pop into see other residents whose doors were open and in the sitting room it always seemed a relaxed atmosphere, and the Residents happy to have a chat. Scarborough House is a good Home.

Linda

Reply from Kamil Pyra, Manager at Scarborough House

Thank you so much for this - and how lovely that your visits here left such a warm impression. With warm wishes

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Review of Scarborough House from Ivan W (Son-in-law of Resident) published on 27 April 2026 Submitted via Website
Overall Experience
My mother-in-law has been here for several years now. They are a good price, swapped out their furniture for hers, she has a good sized room and they are local. Good Wi-Fi, so she can stay in contact with family abroad, they help her if needed. During Covid they sent photos of her and did video chats with everyone (from their tablet) to keep all in touch and not be isolated.

They do outings, local clubs, social gatherings and celebrations, birthday teas are always special (tasty too). It's like a big happy family, supportive, kind, patient and have a laugh too. Would choose again and definitely recommend.

Reply from Kamil Pyra, Manager at Scarborough House

Thank you so much for taking the time to share this - it means a great deal to us. The pandemic years were difficult for everyone, and keeping families connected when visits weren't possible was something we felt strongly about. Knowing that those small gestures made a difference is wonderful to...  

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Review of Scarborough House from Louise W (Daughter of Resident) published on 24 April 2026 Submitted via Website
Overall Experience
My mother has been at Scarborough House nearly 8 years now and I would definitely recommend staying here for a loved one. They are caring, patient, friendly and thoughtful being both compassionate and very competent.
I looked at several Care Homes before picking Scarborough House, others had small room and were impersonal. Here is a beautiful building and feels like a home with the staff and residents as one big family.
I first viewed, with no notice, was most welcome, nothing to 'hide', very open. The owner and staff have become friends and are very supportive of me too when things have been tough with my mum.
My mum has a beautiful medium room, very generous with an on suite toilet. Bathroom close by with aids if required.
Staff engage residents with a range of activities, games/quiz's, parties for Halloween, Christmas and birthday high tea very yummy (Dietary adaptations as required).

Over the years they have been outstanding. Mum and I have been most happy with our choice.

Reply from Kamil Pyra, Manager at Scarborough House

Thank you so much for sharing your experience with us - and what a wonderful thing to read. Eight years is a long time, and the fact that you and your Mum have felt at home here throughout means more to us than any inspection result ever could. We remember that first unannounced visit well - and we...  

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