Care Homes Owned by Ark Care Homes Ltd

Whilst worried about being in a care home, my experience is good. The staff are very supportive of my needs, and, all that they can, to make each day happy and comfortable. I have lot's of new friends; we have lot's of laughs, good food and trips out.

Firstly was told it took 5 people to get mum in the home, which got told twice. But the time mum was there, I nether see 5 staff. Mum was put in a basement were she would be sat there for hours b4 anyone answered the buzzer, and when someone did show, they parmed her off, no staff. Couldn't move mum myself, (rules) as she was waiting for hours for staff, then they would say can't move you till night staff are on. Went on holiday for 2 wks b4 mum passed, and mums friend was having to go there, as there was only 1 member of staff on, remember it takes 5 staff members to get mum in and out. What if there is a fire ? Not enough space for the rest of what went through,I feel so sorry for the other patients that are in that basement pressing that buzzer, still here it now, rude staff from get go, even when went to collect mums stuff, the rude staff member ducked her head, wouldn't even look at me, says it all, rude to mum..im very angry with the place. And been stewing since October.

My mother stayed her for the last 2 months of her life. Everybody at the care home was fantastic. I could not thank them enough. The room she stayed in was fantastic. As I went there every day I could see that the staff really cared for the residents.