Ark Care Homes Ltd in Devon | 4 Care Homes

Review of
Didsbury Court Residential Care Home
from Barry W (Son of Resident) published on 26 May 2025 Submitted via Website • Report

Overall Experience

Firstly was told it took 5 people to get mum in the home, which got told twice. But the time mum was there, I nether see 5 staff. Mum was put in a basement were she would be sat there for hours b4 anyone answered the buzzer, and when someone did show, they parmed her off, no staff. Couldn't move mum

myself, (rules) as she was waiting for hours for staff, then they would say can't move you till night staff are on. Went on holiday for 2 wks b4 mum passed, and mums friend was having to go there, as there was only 1 member of staff on, remember it takes 5 staff members to get mum in and out. What if there is a fire ? Not enough space for the rest of what went through,I feel so sorry for the other patients that are in that basement pressing that buzzer, still here it now, rude staff from get go, even when went to collect mums stuff, the rude staff member ducked her head, wouldn't even look at me, says it all, rude to mum..im very angry with the place. And been stewing since October.

Reply from Rebecca Marks, Director at Didsbury Court Residential Care HomeThank you for taking the time to share your concerns with us. We are very sorry to hear about your experience and truly appreciate you bringing these matters to our attention.Please be assured that management is currently looking into the issues you've raised, including staffing levels, response times, and the overall quality of care provided. We understand how distressing this situation must have been for you and your family, and we take these concerns extremely seriously.Your feedback is important to us, and we are committed to ensuring that all residents receive the care and respect they deserve. We will provide you with an update once our review has been completed.In the meantime, if you would like to speak with someone directly or share any further details, please don't hesitate to reach out.With sincere thanks

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Review of
Didsbury Court Residential Care Home
from Garry B (Son of Resident) published on 19 April 2024 Submitted via Website • Report

Overall Experience

My mother stayed her for the last 2 months of her life. Everybody at the care home was fantastic. I could not thank them enough. The room she stayed in was fantastic. As I went there every day I could see that the staff really cared for the residents.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money

Care Homes Owned by Ark Care Homes Ltd in Devon

Ark Care Homes Ltd Locations in Devon (4)

Ark Care Homes Ltd Reviews in Devon (2)

Reviews posted for members of Ark Care Homes Ltd

Didsbury Court Residential Care Home

Didsbury Court Residential Care Home

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