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Care Home Owned by MACC Care Ltd in Bedfordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Bedfordshire

Only the locations & reviews in Bedfordshire for MACC Care Ltd are showing below.

View the details of all 20 locations (with 1358 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Bedfordshire (1)

 - Browse 1 Care Home owned by MACC Care Ltd in Bedfordshire
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Leighton Rose Care Home
Hockliffe Road, Leighton Buzzard LU7 9NX 
9.5 58 reviews
Leighton Rose Care Home, Leighton Buzzard, Bedfordshire
"I was admtted to Leighton Rose Care Home for respite care following a fall. My son contacted the care home and very quickly, the deputy…"   Read all 58 reviews
  • from £1,659 / week
  • 71 Rooms
Location Type Care Home

Leighton Rose Care Home in Leighton Buzzard is the latest addition to MACC Care homes. This luxurious care home is spacious and comfortable and is purpose-built offering ensuite rooms for 71 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

MACC Care Ltd Reviews in Bedfordshire (58)

9.7

MACC Care Ltd has a Group Review Score of 9.7 (9.717) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Leighton Rose Care Home

from C J (Wife of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
After a successful 3 weeks at Leighton Rose last November, I was extremely disappointed at the level of care my husband received on his second stay. In November there were only 4 residents on the dementia floor; this time it was full. On several occasions I found him unshaven, in wet trousers or in
pyjama bottoms because his laundry had not been returned. His lower legs and feet swelled up for the first time ever due, in my opinion, to lack of movement, even though I have been promised that mobility would be encouraged. I will not be entrusting his care to them again.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for taking the time to share your feedback. We are very sorry to read that your husband's second stay at Leighton Rose did not meet the standards you experienced previously, and we apologise for the distress and disappointment this has caused.

We would like to reassure you that the management team met with you on several occasions during the stay to review care delivery and to ensure that support was being provided appropriately. In relation to the laundry concerns, items were being washed on the day your husband left the home, and the Deputy Manager personally delivered these to you.

Your comments regarding appearance, continence support, mobility, and the overall consistency of care are taken seriously, and we are sorry that you felt let down on this occasion. Feedback of this nature is important to us, and it has been shared with the management team for review and reflection.
Once again, please accept our sincere apologies.
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Review of

Leighton Rose Care Home

from L J (Respite Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admtted to Leighton Rose Care Home for respite care following a fall.
My son contacted the care home and very quickly, the deputy manager visited me in hospital to assess my needs prior to admission.
Everything regarding my move from hospital to Leighton Rose was arranged.
I was greeted by
friendly, helpful staff on arrival and settled into my very pleasant room on the nursing floor.
Throughout my 3 month stay I was treated with kindness and efficiancy from all levels of staff.
The staff were very busy and many worked long hours , but they remained cheerful and friendly at all times.
Although I chose not to join in all the group ativities, there were plenty on offer.
My visitors were made welcome and we enjoyed making use of the Bistro facilties on the ground floor, where there is also a hairdressing salon, and cinema.
There was always a satisfactory choice of meals 3 times a day.
Reply from Soni Atwal, Senior Customer Relations Manager at Leighton Rose Care HomeThank you for taking the time to share such a detailed and thoughtful review of your stay at Leighton Rose Care Home.

We are delighted to hear that your admission process was smooth and that our Deputy Manager was able to support you and your family during what must have been a challenging time. Ensuring a seamless transition from hospital to our home is something we strive for, and it is wonderful to know that you felt well supported from the very beginning.

Your kind words about our team mean a great deal to us. We are incredibly proud of our staff and their commitment to providing compassionate, person-centred care. It is especially rewarding to hear that their kindness, professionalism, and cheerful approach made such a positive difference throughout your three-month stay.
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Review of

Leighton Rose Care Home

from B N (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please be very careful before entrusting a loved one to this Care Home. My mother was only in the home for about 4 months when she was rushed to hospital with suspected sepsis. She was severely dehydrated, malnourished, and required a CT scan due to bruising on her forehead. After nearly 4 weeks in
hospital, she sadly passed away. The management only contacted the family once, after 4 days of admission. Our mother passed away on 13/04/2026, and we received an email from the manager on 21/04/2026 acknowledging mum's death.
Leighton Rose, under the umbrella of Maccare, is not a caring community.
We have been contacted by our local authority safeguarding team and informed that they will be commencing a full enquiry under Section 42 of the Care Act 2014 into the circumstances surrounding my mother's care.
Reply from Navjot Hanspal, Executive asistant at Leighton Rose Care HomeThank you for sharing your feedback. We are very sorry for your loss and extend our sincere condolences to your family.

Concerns of this nature are taken extremely seriously. Due to our duty of confidentiality, it would not be appropriate for us to comment on individual circumstances in a public forum, other than to say that the concerns raised have been thoroughly reviewed through our formal processes.

Leighton Rose has well-established safeguarding, governance, and clinical oversight processes in place to support the safety and wellbeing of all residents, and we work closely with relevant professionals and authorities where required. In the event that any safeguarding enquiries are raised, we will cooperate fully with the appropriate agencies and processes.

We recognise this has been a deeply difficult time for your family and again extend our condolences.
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Review of

Leighton Rose Care Home

from A J (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Leighton Rose Care Home is exceptional in every way while caring for my father in the nursing part of the home. From the very beginning, they have been extremely welcoming, and the staff truly go above and beyond for residents and families.


The facilities are outstanding, from the cinema room to

the large, open and bright coffee area. Every member of staff takes the time to get to know what my father likes and dislikes, personalising both his care and his preferences.


A special mention must go to the management and administration team, who are outstanding. Their kindness, professionalism, and attention to detail make such a difference. They even set up a room for a private family lunch, making it feel like a luxury hotel.


The care, warmth, and dedication shown by everyone at Leighton Rose are second to none. I can't recommend the home enough.

Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review. Feedback is always appreciated and I have shared your feedback with the team.
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Review of

Leighton Rose Care Home

from Elaine M (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a beautiful home designed to a very high standard with lots of lovely areas to relax, socialise and integrate if needed. Staff were very attentive and responsive to the needs of others. Very open and inclusive, offering lots of activities if needed.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review. Feedback is important to us and will be shared with the team.
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Review of

Leighton Rose Care Home

from S J (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall, my mother needed respite care with nursing support while she recovered from a broken arm and foot. I called Leighton Rose and within two days they had assessed her in hospital and arranged her transfer. The speed and ease of the whole process took so much pressure off our family. The
facilities are stunning - it feels like a luxury hotel with full medical care in the background. My mother had a room on the dedicated nursing floor, giving her 24/7 assistance, but she could still mix with other residents once she felt up to it. The staff were warm, professional, and attentive, and she settled in quickly. I would wholeheartedly recommend Leighton Rose.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to leave us a review. Your comments mean a great deal to us, as we strive to support families in the hour of need. it was a pleasure to support mum on her journey to recovery following her fall, and we hope that she has settled in well, back at home.
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Review of

Leighton Rose Care Home

from J D (Son of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum and other residents I speak with have constant complaints about the food, lack of condiments, lack of variety and quality of vegetables. Just serving peas with almost every meal. Tasteless soup. The time taken for adjustments to meals leading to cold food. These issues are raised at every relatives'
meeting and we are told at residents meetings but they never seem to be addressed.
The staff seem very caring but oversight of housekeeping seems haphazard as room cleaning and bed making do not seem to happen all the time.
It would be good for residents to be taken for walks but the feedback we receive is that there are insufficient staff to do this. Since her arrival mum has put on a lot of weight and become diabetic. Better diet and more exercise might well have prevented this.
Overall we see Leighton Rose as safe but could do much better with catering and staffing levels.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your feedback. We value all comments as opportunities to learn and improve our service.

We hold monthly resident meetings and, although there were past concerns about food, none have been raised recently. As discussed at the relatives' meeting, our meal service is currently under review to enhance the dining experience. We would be happy to share our menu, which offers a good variety of vegetables. While we have not found meals to be cold or lacking taste, we recognise preferences differ and will work with your mother to improve her experience.

We offer regular activities, including weekly exercise sessions, tailored to residents' preferences, with many currently favouring indoor options.

If you have concerns regarding your mother's care, I would be happy to arrange a review with our Deputy Manager.

Thank you again for your feedback; it is invaluable in helping us maintain and improve the quality of care we provide.
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Review of

Leighton Rose Care Home

from Richard D (Son-in-law of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident of Leighton Rose for a little over a year now, and although I haven't been able to visit often from Spain, we FaceTime twice a week. After our last call, I mentioned to my wife what a difference I'd noticed in him: he's more cheerful, socialises more, and is getting
involved in the home's activities with some enthusiasm. I assume that much of the positive change is due to the care and attention he receives from key staff members.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for taking the time to write a review, we are so incredibly grateful, and thrilled at how well your father in law has settled in, and is enjoying life here at Leighton Rose.
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Review of

Leighton Rose Care Home

from M L (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad has been in Leighton Rose for just over a year now and although he was initially unsure about moving into a care home he has now settled in and happy. He has developed friendships and good relationships with the staff which has been lovely and has put our minds at rest. There has been quite a
turnover of staff which doesn't help some residents I'm sure but hopefully this will settle down. The activities seem to be increasing, as the home is filling up, which is positive but I think Dad would like more organised excursions as we move into the warmer months. The catering always seems to be brought up, by all the residents I have spoken to, as an issue but I know this is being addressed. Overall pleased that Dad is settled and special thanks to Kelly who supported us during Dad's transition from own home to care home.
Reply from Soni Atwal, Senior Customer Relations Manager at Leighton Rose Care HomeThank you for taking the time to share your thoughtful feedback.
We're so pleased to hear that your dad is now settled, happy, and has built meaningful friendships with both residents and our team. We understand that moving into a care home can be a big adjustment, so it's wonderful to know he feels at home and that this has given your family peace of mind.
We really appreciate your honest comments as well. We recognise that consistency in staffing is important, and we are actively working to strengthen stability within the team. It's also great to hear you've noticed an increase in activities, and your suggestion around more organised excursions as the weather improves is very welcome-we'll be sure to share this with the team.
Thank you too for highlighting the catering. We are aware of the feedback and are continuing to make improvements to ensure we meet residents' expectations.
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Review of

Leighton Rose Care Home

from S M (Wife of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in hospital for a month and our daughter-in-law spoke with Kelly about arranging Respite for him. Kelly then guided us through the rest of the procedure. It was the best thing for my husband. He didn't have to think about anything, it was all done for him, he could just re-charge his
batteries. His room was lovely plus as a step towards his independence he could use the wet room style shower in the spacious bathroom. It was lovely for him to socialise with his visitors in the lounge area and enjoy coffee/tea and a selection of cakes! All the facilities were first class as detailed in the brochure. All the staff were very pleasant, helpful and efficient. Thank you to the hairdresser who shaved off his month old beard! Special mention to Kelly for all her help in arranging his stay at very short notice and then extending his stay. Must also mention Sarah, Bonnie, Lisa and Barbara for their help. A very big thank you to Leighton Rose for helping my husband return home.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are so grateful that you chose Leighton Rose for your husband when he was discharged from hospital. We're so pleased we were able to support him on his onward journey home. Thank you for taking the time to leave us a review, it means the world to the team here.
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Review of

Leighton Rose Care Home

from Steve A (Son of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been with Leighton Ross for 18 months. He has Alzheimer's. We have found all the staff very engaging friendly and supporting. The house is beautiful layout with many different areas for the residents to enjoy. The rooms are large and en-suite. There are 3 good meals each day with drinks
snacks and fruit available all day. There 2 activities planned each day which are diverse and fun for the residents to participate in. Before going to Leighton Rose my father hardly saw any one. Now there lots of people to engage with and has made some friends.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for your review. We are so grateful that you have provided an across the board, five star review for us. The team will be thrilled to read such amazing feedback.
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Review of

Leighton Rose Care Home

from L S (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a sudden hospital admission my dad needed full time care. I contacted Kelly on the Monday desperate for a room for him, by the Thursday he was discharged from hospital and safe in the care of the Leighton Rose team. His room is modern and comfortable, he is very happy with the food and joins in
with the many activities on offer. His clothes are cleaned daily which is such a relief. All of the staff I have encountered are friendly and welcoming. There is a lovely warm atmosphere in the home. Thank you!
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review it means a lot to the team. We strive to meet expectation and turn admissions round in a quick time frame as we appreciate how challenging this can be for families.
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Review of

Leighton Rose Care Home

from Emma C (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident of Leighton Rose care home for over 6 months. It's taken a while for her to settle, but we as a family have seen the difference in her. She is eating well and definitely seems less stressed with the world. Mum chooses to spend her time mostly in her room, but there
are plenty of activities if she chose to be more involved-hopefully that will come with time! The staff are very attentive and caring and always have a smile on their faces which is lovely to see.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review it means a lot to the whole team. We are please that your mother has settled in to the Leighton Rose family and we will keep working with her to engage in the social side of the home
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Review of

Leighton Rose Care Home

from S M (Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and friendly. Staff very helpful at all times, but sometimes seem distracted, e.g., needing reminding to bring food/drink.
Room only hoovered once in a period of four days.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for your feedback, and for taking the time to write us a review. We are so pleased that you awarded your overall experience Five Stars. this means an awful lot to us, especially when the feedback is provided by the service user themselves.
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Review of

Leighton Rose Care Home

from S T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had excellent nursing care throughout her final illness and we felt very much supported as a family.
Leighton Rose staff were very caring and accommodating and the reception staff were always very helpful and friendly.
Management staff were extremely supportive and helpful, especially when my
mother's health deteriorated and she needed to be moved to the nursing floor.
Her room was comfortable and spacious and there were other areas where family could go and talk together, or take a break in the Bistro if needed.
It was a great comfort to know how well mum was being looked after.
Leighton Rose is a lovely, welcoming place and we are so glad that mum got to spend her final months here
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are so grateful that you chose Leighton Rose for your mum & we were honoured to care for her, on her final journey. Thank you for taking time to write this review at such a hard time for you all. Much love to you all.
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Review of

Leighton Rose Care Home

from R T (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Leighton Rose has provided a pleasant, peaceful and supportive environment for dad. Staff are friendly, helpful and polite.
The daily activities have given him a much appreciated opportunity to socialise, and friends and family that visit are reassured to find him looking so well.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are thrilled to have dad here with us. He is a real delight to have around, and he has settled in so well. Thank you for leaving such a positive review, the whole team are chuffed to bits with this feedback.
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Review of

Leighton Rose Care Home

from S W (Wife of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has recently been made permanent at Leighton Rose.
It is comforting to know he is well cared for, is safe & secure.
The staff are always very welcoming & are happy to explain what is going on with his care. Any changes are communicated to me.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe're so grateful to you for taking the time to leave a review. We're thrilled that your husband gets to stay with us permanently and that you feel he is well cared for, safe & secure. Thanks again!
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Review of

Leighton Rose Care Home

from Jill J (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has taken Mum a while to settle in at Leighton Rose but many aspects of life here are helping. She enjoys good relationships with the staff and the company of other residents. She appreciates the excellent facilities and environment and takes part in many of the activities provided. The Christmas
programme was particularly good.
The health care provided sees her fitter than before, though I feel that communication would improve if a family member was with her when decisions were made.
Mum is reasonably happy with the catering and enjoys the wine provided but feels that 5pm is much too early for dinner.
The home's response to suggestions and complaints has been mostly good. But housekeeping is sometimes a bit slack: breakfast things still not cleared away at lunchtime, tooth mug needing cleaning, for example.Mum has mentioned being treated like a child; staff really must be careful not to patronise elderly people. Lastly, bereavement counselling was mentioned but nothing has bee.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for taking the time to leave a review, and for providing this feedback. It is extremely useful, and allows us to address any concerns that we may not have been aware of. The issue relating to dinner time has been addressed with the residents. We are thrilled that on the whole, you have awarded us 5 stars, which is testament to the efforts of the team.
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Review of

Leighton Rose Care Home

from Janice D (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live in Mallorca and am not able to visit my dad as much as I would like, because of my own domestic circumstances. However, Dad and I video call twice a week and I have seen such a positive change in him since he moved into Leighton Rose. I follow the home on social media and am impressed by the
range of activities offered for residents.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to write a review. We are so pleased that you seen a change in dad since he moved in with us. It is a delight to have him, and he is always keen to get involved with activities in the home. We are grateful that you have entrusted him into our care.
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Review of

Leighton Rose Care Home

from Rod G (Friend of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend has now been in Leighton Rose Care Home for 3 months as a permanent resident. The staff, the building and facilities are all very good and up to the standard one would expect for the high amount it costs. But the food and kitchen services are NOT up to standard and on some occasions it could
be called appalling. This seriously needs addressing by management as it lets the whole place down. There, now you have it warts and all.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to leave us a review. It is very important to us that we receive honest and frank feedback to support with the improvement of our service. We are addressing the concerns you have raised over the food, but thank you for bringing this to our attention. We are however delighted to see that you have rated us 5 stars for Care & Support, Dignity, Cleanliness, Safety & Security, Staff, Dignity & Rooms.
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Awards / Recognitions (3)

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