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Care Home Owned by MACC Care Ltd in Bedfordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Bedfordshire

Only the locations & reviews in Bedfordshire for MACC Care Ltd are showing below.

View the details of all 18 locations (with 1275 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Bedfordshire (1)

 - Browse 1 Care Home owned by MACC Care Ltd in Bedfordshire
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Leighton Rose Care Home
Hockliffe Road, Leighton Buzzard LU7 9NX 
9.6 54 reviews
Leighton Rose Care Home, Leighton Buzzard, Bedfordshire
"Following a fall, my mother needed respite care with nursing support while she recovered from a broken arm and foot. I called Leighton Rose…"   Read all 54 reviews
  • from £1,750 / week
  • 71 Rooms
Location Type Care Home

Leighton Rose Care Home in Leighton Buzzard is the latest addition to MACC Care homes. This luxurious care home is spacious and comfortable and is purpose-built offering ensuite rooms for 71 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

MACC Care Ltd Reviews in Bedfordshire (54)

9.7

MACC Care Ltd has a Group Review Score of 9.7 (9.732) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Leighton Rose Care Home

from S J (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall, my mother needed respite care with nursing support while she recovered from a broken arm and foot. I called Leighton Rose and within two days they had assessed her in hospital and arranged her transfer. The speed and ease of the whole process took so much pressure off our family. The
facilities are stunning - it feels like a luxury hotel with full medical care in the background. My mother had a room on the dedicated nursing floor, giving her 24/7 assistance, but she could still mix with other residents once she felt up to it. The staff were warm, professional, and attentive, and she settled in quickly. I would wholeheartedly recommend Leighton Rose.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to leave us a review. Your comments mean a great deal to us, as we strive to support families in the hour of need. it was a pleasure to support mum on her journey to recovery following her fall, and we hope that she has settled in well, back at home.
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Review of

Leighton Rose Care Home

from J D (Son of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum and other residents I speak with have constant complaints about the food, lack of condiments, lack of variety and quality of vegetables. Just serving peas with almost every meal. Tasteless soup. The time taken for adjustments to meals leading to cold food. These issues are raised at every relatives'
meeting and we are told at residents meetings but they never seem to be addressed.
The staff seem very caring but oversight of housekeeping seems haphazard as room cleaning and bed making do not seem to happen all the time.
It would be good for residents to be taken for walks but the feedback we receive is that there are insufficient staff to do this. Since her arrival mum has put on a lot of weight and become diabetic. Better diet and more exercise might well have prevented this.
Overall we see Leighton Rose as safe but could do much better with catering and staffing levels.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your feedback. We value all comments as opportunities to learn and improve our service.

We hold monthly resident meetings and, although there were past concerns about food, none have been raised recently. As discussed at the relatives' meeting, our meal service is currently under review to enhance the dining experience. We would be happy to share our menu, which offers a good variety of vegetables. While we have not found meals to be cold or lacking taste, we recognise preferences differ and will work with your mother to improve her experience.

We offer regular activities, including weekly exercise sessions, tailored to residents' preferences, with many currently favouring indoor options.

If you have concerns regarding your mother's care, I would be happy to arrange a review with our Deputy Manager.

Thank you again for your feedback; it is invaluable in helping us maintain and improve the quality of care we provide.
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Review of

Leighton Rose Care Home

from Richard D (Son-in-law of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident of Leighton Rose for a little over a year now, and although I haven't been able to visit often from Spain, we FaceTime twice a week. After our last call, I mentioned to my wife what a difference I'd noticed in him: he's more cheerful, socialises more, and is getting
involved in the home's activities with some enthusiasm. I assume that much of the positive change is due to the care and attention he receives from key staff members.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for taking the time to write a review, we are so incredibly grateful, and thrilled at how well your father in law has settled in, and is enjoying life here at Leighton Rose.
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Review of

Leighton Rose Care Home

from M L (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad has been in Leighton Rose for just over a year now and although he was initially unsure about moving into a care home he has now settled in and happy. He has developed friendships and good relationships with the staff which has been lovely and has put our minds at rest. There has been quite a
turnover of staff which doesn't help some residents I'm sure but hopefully this will settle down. The activities seem to be increasing, as the home is filling up, which is positive but I think Dad would like more organised excursions as we move into the warmer months. The catering always seems to be brought up, by all the residents I have spoken to, as an issue but I know this is being addressed. Overall pleased that Dad is settled and special thanks to Kelly who supported us during Dad's transition from own home to care home.
Reply from Soni Atwal, Senior Customer Relations Manager at Leighton Rose Care HomeThank you for taking the time to share your thoughtful feedback.
We're so pleased to hear that your dad is now settled, happy, and has built meaningful friendships with both residents and our team. We understand that moving into a care home can be a big adjustment, so it's wonderful to know he feels at home and that this has given your family peace of mind.
We really appreciate your honest comments as well. We recognise that consistency in staffing is important, and we are actively working to strengthen stability within the team. It's also great to hear you've noticed an increase in activities, and your suggestion around more organised excursions as the weather improves is very welcome-we'll be sure to share this with the team.
Thank you too for highlighting the catering. We are aware of the feedback and are continuing to make improvements to ensure we meet residents' expectations.
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Review of

Leighton Rose Care Home

from S M (Wife of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in hospital for a month and our daughter-in-law spoke with Kelly about arranging Respite for him. Kelly then guided us through the rest of the procedure. It was the best thing for my husband. He didn't have to think about anything, it was all done for him, he could just re-charge his
batteries. His room was lovely plus as a step towards his independence he could use the wet room style shower in the spacious bathroom. It was lovely for him to socialise with his visitors in the lounge area and enjoy coffee/tea and a selection of cakes! All the facilities were first class as detailed in the brochure. All the staff were very pleasant, helpful and efficient. Thank you to the hairdresser who shaved off his month old beard! Special mention to Kelly for all her help in arranging his stay at very short notice and then extending his stay. Must also mention Sarah, Bonnie, Lisa and Barbara for their help. A very big thank you to Leighton Rose for helping my husband return home.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are so grateful that you chose Leighton Rose for your husband when he was discharged from hospital. We're so pleased we were able to support him on his onward journey home. Thank you for taking the time to leave us a review, it means the world to the team here.
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Review of

Leighton Rose Care Home

from Steve A (Son of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been with Leighton Ross for 18 months. He has Alzheimer's. We have found all the staff very engaging friendly and supporting. The house is beautiful layout with many different areas for the residents to enjoy. The rooms are large and en-suite. There are 3 good meals each day with drinks
snacks and fruit available all day. There 2 activities planned each day which are diverse and fun for the residents to participate in. Before going to Leighton Rose my father hardly saw any one. Now there lots of people to engage with and has made some friends.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for your review. We are so grateful that you have provided an across the board, five star review for us. The team will be thrilled to read such amazing feedback.
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Review of

Leighton Rose Care Home

from L S (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a sudden hospital admission my dad needed full time care. I contacted Kelly on the Monday desperate for a room for him, by the Thursday he was discharged from hospital and safe in the care of the Leighton Rose team. His room is modern and comfortable, he is very happy with the food and joins in
with the many activities on offer. His clothes are cleaned daily which is such a relief. All of the staff I have encountered are friendly and welcoming. There is a lovely warm atmosphere in the home. Thank you!
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review it means a lot to the team. We strive to meet expectation and turn admissions round in a quick time frame as we appreciate how challenging this can be for families.
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Review of

Leighton Rose Care Home

from Emma C (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident of Leighton Rose care home for over 6 months. It's taken a while for her to settle, but we as a family have seen the difference in her. She is eating well and definitely seems less stressed with the world. Mum chooses to spend her time mostly in her room, but there
are plenty of activities if she chose to be more involved-hopefully that will come with time! The staff are very attentive and caring and always have a smile on their faces which is lovely to see.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review it means a lot to the whole team. We are please that your mother has settled in to the Leighton Rose family and we will keep working with her to engage in the social side of the home
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Review of

Leighton Rose Care Home

from S M (Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and friendly. Staff very helpful at all times, but sometimes seem distracted, e.g., needing reminding to bring food/drink.
Room only hoovered once in a period of four days.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for your feedback, and for taking the time to write us a review. We are so pleased that you awarded your overall experience Five Stars. this means an awful lot to us, especially when the feedback is provided by the service user themselves.
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Review of

Leighton Rose Care Home

from S T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had excellent nursing care throughout her final illness and we felt very much supported as a family.
Leighton Rose staff were very caring and accommodating and the reception staff were always very helpful and friendly.
Management staff were extremely supportive and helpful, especially when my
mother's health deteriorated and she needed to be moved to the nursing floor.
Her room was comfortable and spacious and there were other areas where family could go and talk together, or take a break in the Bistro if needed.
It was a great comfort to know how well mum was being looked after.
Leighton Rose is a lovely, welcoming place and we are so glad that mum got to spend her final months here
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are so grateful that you chose Leighton Rose for your mum & we were honoured to care for her, on her final journey. Thank you for taking time to write this review at such a hard time for you all. Much love to you all.
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Review of

Leighton Rose Care Home

from R T (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Leighton Rose has provided a pleasant, peaceful and supportive environment for dad. Staff are friendly, helpful and polite.
The daily activities have given him a much appreciated opportunity to socialise, and friends and family that visit are reassured to find him looking so well.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe are thrilled to have dad here with us. He is a real delight to have around, and he has settled in so well. Thank you for leaving such a positive review, the whole team are chuffed to bits with this feedback.
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Review of

Leighton Rose Care Home

from S W (Wife of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has recently been made permanent at Leighton Rose.
It is comforting to know he is well cared for, is safe & secure.
The staff are always very welcoming & are happy to explain what is going on with his care. Any changes are communicated to me.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeWe're so grateful to you for taking the time to leave a review. We're thrilled that your husband gets to stay with us permanently and that you feel he is well cared for, safe & secure. Thanks again!
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Review of

Leighton Rose Care Home

from Jill J (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has taken Mum a while to settle in at Leighton Rose but many aspects of life here are helping. She enjoys good relationships with the staff and the company of other residents. She appreciates the excellent facilities and environment and takes part in many of the activities provided. The Christmas
programme was particularly good.
The health care provided sees her fitter than before, though I feel that communication would improve if a family member was with her when decisions were made.
Mum is reasonably happy with the catering and enjoys the wine provided but feels that 5pm is much too early for dinner.
The home's response to suggestions and complaints has been mostly good. But housekeeping is sometimes a bit slack: breakfast things still not cleared away at lunchtime, tooth mug needing cleaning, for example.Mum has mentioned being treated like a child; staff really must be careful not to patronise elderly people. Lastly, bereavement counselling was mentioned but nothing has bee.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for taking the time to leave a review, and for providing this feedback. It is extremely useful, and allows us to address any concerns that we may not have been aware of. The issue relating to dinner time has been addressed with the residents. We are thrilled that on the whole, you have awarded us 5 stars, which is testament to the efforts of the team.
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Review of

Leighton Rose Care Home

from Janice D (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live in Mallorca and am not able to visit my dad as much as I would like, because of my own domestic circumstances. However, Dad and I video call twice a week and I have seen such a positive change in him since he moved into Leighton Rose. I follow the home on social media and am impressed by the
range of activities offered for residents.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to write a review. We are so pleased that you seen a change in dad since he moved in with us. It is a delight to have him, and he is always keen to get involved with activities in the home. We are grateful that you have entrusted him into our care.
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Review of

Leighton Rose Care Home

from Rod G (Friend of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend has now been in Leighton Rose Care Home for 3 months as a permanent resident. The staff, the building and facilities are all very good and up to the standard one would expect for the high amount it costs. But the food and kitchen services are NOT up to standard and on some occasions it could
be called appalling. This seriously needs addressing by management as it lets the whole place down. There, now you have it warts and all.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you for taking the time to leave us a review. It is very important to us that we receive honest and frank feedback to support with the improvement of our service. We are addressing the concerns you have raised over the food, but thank you for bringing this to our attention. We are however delighted to see that you have rated us 5 stars for Care & Support, Dignity, Cleanliness, Safety & Security, Staff, Dignity & Rooms.
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Review of

Leighton Rose Care Home

from Lizz R (Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience so far has been good or very good. Staff are approachable and respond to requests and ideas. Sometimes personal care isn't delivered because of staff shortages, but when delivered is good. Staff are kind and listen if I'm having down days, and can't sleep easily.
Reply from Kelly Cox, Customer Relationships Manager at Leighton Rose Care HomeThank you so much for taking time to leave a review, we are very grateful. We are pleased, that on the whole your overall experience is worthy of 5 stars, which is fantastic. We should pick you up on staff shortages, as we never run short of staff, but some days are certainly busier than others, never the less, this should not effect levels and quality of personal care, so we will look into this further.
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Review of

Leighton Rose Care Home

from Lorraine H (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been resident at Leighton Rose since the end of April 2025. She found it very hard to settle but staff were always welcoming, kind and friendly to her and us her family. Mum has built positive relationships with key members of staff and if this review was just about them it would be 5 star.
The
facilities are great and as another review said it's like walking into a 4 star hotel.
The daily planned activities are great and everyone is encouraged to take part. Staff also work hard to organise special events like the summer and Christmas fairs, these are a great way of helping us to all feel part of the Leighton Rose community.
My only concerns are that housekeeping (room cleaning & laundry) have at times been an issue and that it isn't always easy to get through to LR out of hours. This could of course be down to staffing levels.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review. Staffing levels are reviewed on a weekly basis and increased inline with the needs of the residents, unfortunately out of hours phone calls, especially at peak times like medications rounds, sometimes are not answered as timely as in the day due to attending to the residents. We do review this on a regular basis and have installed the phone app on all devices so that all staff can answer the phones. There is a new head of housekeeping in post and on going monitoring of the housekeeping team. I will share your feedback with the concerned departments.
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Review of

Leighton Rose Care Home

from Steve L (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in Leighton Rose for nearly a year. As I believe is normal, he took time to settle in, having been fully independent before and feeling that he had 'lost his freedom'. However he is now happily living there and engaging with activities, something we had never expected him to do to be honest
as a very private person. As to the home, obviously it is a beautiful building with superb facilities . When he first went in they had some teething problems due to low numbers of residents (it hadn't long been open) and staffing issues. We have seen things vastly improve however and there is now a good atmosphere in the home and the staff are very kind, caring and friendly. We can only be impressed with the 'care response'when it's been needed. An example of improvement was the very extensive schedule of Christmas related activities and events, which were very professionally put together and managed. There is still progress needed on the catering but that should surely be fixable
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review. The team appreciate all feedback and strive to improve on areas where this is required. Feedback will be shared with the catering team.
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Review of

Leighton Rose Care Home

from C K (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All "mod cons" with large airy bedrooms with en suite facilities. Melas are excellent, valued and well presented.
A very full programme of activities has been on offer this month, including "Christmas specials" from invited visitors - local schools/ charities whislt some visits to local venues have
also been included!
The care home is now a year old and we are sure it will continue to grow its reputation in 2026.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your kind review. Everyone had a good time over the festive period and the home has built on existing relationships with the schools which will continue through 2026.
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Review of

Leighton Rose Care Home

from Christine J (Wife of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to Leighton Rose care home for 2 weeks respite care as I was feeling overwhelmed dealing with his occasional faecal incontinence. He settled quickly and I was so pleased with his care that I extended his stay by another week.
Without exception the staff have been pleasant, friendly
and efficient. The food is appetising and varied. His clothes have been well looked after. The daily activities have kept him occupied and amused, particularly the karaoke.
I would recommend this home to everybody.
Reply from Dionne Pearson, Registered Manager at Leighton Rose Care HomeThank you for your review. It was a pleasure to have your husband stay with us.
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Awards / Recognitions (3)

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