Care Homes Owned by MACC Care Ltd in Bedfordshire

The big problem was the food. Cooked breakfast, sausage and bacon plait, followed by Jam Roly-poly and Custard for lunch, and pork pie or white bread sandwiches at dinner. No thank you. On a couple of days we had breakfast again at dinner. The printed menu was inaccurate. I only had a couple of nice meals with a good amount of vegetable

After a successful 3 weeks at Leighton Rose last November, I was extremely disappointed at the level of care my husband received on his second stay. In November there were only 4 residents on the dementia floor; this time it was full. On several occasions I found him unshaven, in wet trousers or in pyjama bottoms because his laundry had not been returned. His lower legs and feet swelled up for the first time ever due, in my opinion, to lack of movement, even though I have been promised that mobility would be encouraged. I will not be entrusting his care to them again.

There was always a satisfactory choice of meals 3 times a day.

We have been contacted by our local authority safeguarding team and informed that they will be commencing a full enquiry under Section 42 of the Care Act 2014 into the circumstances surrounding my mother's care.

Leighton Rose Care Home is exceptional in every way while caring for my father in the nursing part of the home. From the very beginning, they have been extremely welcoming, and the staff truly go above and beyond for residents and families.

The facilities are outstanding, from the cinema room to the large, open and bright coffee area. Every member of staff takes the time to get to know what my father likes and dislikes, personalising both his care and his preferences.

A special mention must go to the management and administration team, who are outstanding. Their kindness, professionalism, and attention to detail make such a difference. They even set up a room for a private family lunch, making it feel like a luxury hotel.

The care, warmth, and dedication shown by everyone at Leighton Rose are second to none. I can't recommend the home enough.

It is a beautiful home designed to a very high standard with lots of lovely areas to relax, socialise and integrate if needed. Staff were very attentive and responsive to the needs of others. Very open and inclusive, offering lots of activities if needed.

Following a fall, my mother needed respite care with nursing support while she recovered from a broken arm and foot. I called Leighton Rose and within two days they had assessed her in hospital and arranged her transfer. The speed and ease of the whole process took so much pressure off our family. The facilities are stunning - it feels like a luxury hotel with full medical care in the background. My mother had a room on the dedicated nursing floor, giving her 24/7 assistance, but she could still mix with other residents once she felt up to it. The staff were warm, professional, and attentive, and she settled in quickly. I would wholeheartedly recommend Leighton Rose.

Overall we see Leighton Rose as safe but could do much better with catering and staffing levels.

My father-in-law has been a resident of Leighton Rose for a little over a year now, and although I haven't been able to visit often from Spain, we FaceTime twice a week. After our last call, I mentioned to my wife what a difference I'd noticed in him: he's more cheerful, socialises more, and is getting involved in the home's activities with some enthusiasm. I assume that much of the positive change is due to the care and attention he receives from key staff members.

My Dad has been in Leighton Rose for just over a year now and although he was initially unsure about moving into a care home he has now settled in and happy. He has developed friendships and good relationships with the staff which has been lovely and has put our minds at rest. There has been quite a turnover of staff which doesn't help some residents I'm sure but hopefully this will settle down. The activities seem to be increasing, as the home is filling up, which is positive but I think Dad would like more organised excursions as we move into the warmer months. The catering always seems to be brought up, by all the residents I have spoken to, as an issue but I know this is being addressed. Overall pleased that Dad is settled and special thanks to Kelly who supported us during Dad's transition from own home to care home.

My husband was in hospital for a month and our daughter-in-law spoke with Kelly about arranging Respite for him. Kelly then guided us through the rest of the procedure. It was the best thing for my husband. He didn't have to think about anything, it was all done for him, he could just re-charge his batteries. His room was lovely plus as a step towards his independence he could use the wet room style shower in the spacious bathroom. It was lovely for him to socialise with his visitors in the lounge area and enjoy coffee/tea and a selection of cakes! All the facilities were first class as detailed in the brochure. All the staff were very pleasant, helpful and efficient. Thank you to the hairdresser who shaved off his month old beard! Special mention to Kelly for all her help in arranging his stay at very short notice and then extending his stay. Must also mention Sarah, Bonnie, Lisa and Barbara for their help. A very big thank you to Leighton Rose for helping my husband return home.

My father has been with Leighton Ross for 18 months. He has Alzheimer's. We have found all the staff very engaging friendly and supporting. The house is beautiful layout with many different areas for the residents to enjoy. The rooms are large and en-suite. There are 3 good meals each day with drinks snacks and fruit available all day. There 2 activities planned each day which are diverse and fun for the residents to participate in. Before going to Leighton Rose my father hardly saw any one. Now there lots of people to engage with and has made some friends.

After a sudden hospital admission my dad needed full time care. I contacted Kelly on the Monday desperate for a room for him, by the Thursday he was discharged from hospital and safe in the care of the Leighton Rose team. His room is modern and comfortable, he is very happy with the food and joins in with the many activities on offer. His clothes are cleaned daily which is such a relief. All of the staff I have encountered are friendly and welcoming. There is a lovely warm atmosphere in the home. Thank you!

My mother has now been a resident of Leighton Rose care home for over 6 months. It's taken a while for her to settle, but we as a family have seen the difference in her. She is eating well and definitely seems less stressed with the world. Mum chooses to spend her time mostly in her room, but there are plenty of activities if she chose to be more involved-hopefully that will come with time! The staff are very attentive and caring and always have a smile on their faces which is lovely to see.

Room only hoovered once in a period of four days.

Leighton Rose is a lovely, welcoming place and we are so glad that mum got to spend her final months here

The daily activities have given him a much appreciated opportunity to socialise, and friends and family that visit are reassured to find him looking so well.

The staff are always very welcoming & are happy to explain what is going on with his care. Any changes are communicated to me.

The home's response to suggestions and complaints has been mostly good. But housekeeping is sometimes a bit slack: breakfast things still not cleared away at lunchtime, tooth mug needing cleaning, for example.Mum has mentioned being treated like a child; staff really must be careful not to patronise elderly people. Lastly, bereavement counselling was mentioned but nothing has bee.

I live in Mallorca and am not able to visit my dad as much as I would like, because of my own domestic circumstances. However, Dad and I video call twice a week and I have seen such a positive change in him since he moved into Leighton Rose. I follow the home on social media and am impressed by the range of activities offered for residents.