Care Homes Owned by MACC Care Ltd in Staffordshire

Reply from Julie Reade, CSE at Dora Rose Care HomeThank you so much for your comments. I will ensure your comments are passed on to the team at Dora Rose.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for taking the time to leave such a lovely review. We know how difficult the decision to move a loved one into permanent care can be, so it truly means a great deal to know that you feel it was the right one for your family.
We're delighted that your first experience with us, and with Michelle on reception, made you feel welcomed and supported, and that you were impressed with our facilities. Most importantly, we are so pleased to hear that your mom is happy and well cared for - that is always our top priority.
Your kind words about our team mean so much to us, and we will be sure to share them with all the staff. Thank you again for your trust and appreciation; it is a privilege to care for your mom.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeI just wanted to say how impressed I have been with this home. You couldn't fail to be bowled over by how utterly beautiful it is but what was more important to me and my family was having the peace of mind that the residents would be cared for and treated with dignity and respect.
The level of professionalism shown by everyone we have met within the home so far has far surpassed our expectations. To the warm, homely greeting we receive upon arrival, to the carers and nurses providing such wonderful and dedicated care to everyone and to the staff regularly checking that we are all happy, not just the residents. It gives us such confidence to know that this is somewhere we know they are all getting the very best level of care.
The facilities which include a cinema, gym and cafe are such luxurious but wonderful additions.
The home is immaculately spotless and this is a testament to the housekeeping team who must work so incredibly hard. Thank you to everyone.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for taking the time to leave such a lovely review. We understand how difficult and emotional the decision can be when choosing a care home for a loved one, so it truly means a lot to hear that visiting Wyrley Rose helped put your worries at ease.

We're delighted to know your Nan has settled in so well and is enjoying her room, the meals, and the activities on offer. Your kind words about our staff will be shared with the whole team, as they work incredibly hard to make every resident feel supported, comfortable, and at home.

Thank you again for your recommendation and for trusting us with your Nan's care, it's a privilege to be part of her journey.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review.

We understand how incredibly difficult it is to make the decision to move a parent from a home filled with so many years of memories, and we're truly honoured that you entrusted Wyrley Rose with your mom's care. It means a great deal to hear that she has settled so well in such a short time and that you're already seeing positive changes-especially knowing the challenges that Alzheimer's, dementia and immobility can bring.

Your kind words about our home, its cleanliness, and, most importantly, our team will be shared with everyone. Our staff work very hard to create a warm, welcoming environment where residents and families feel supported, and your feedback is a real encouragement to them.

Thank you again for your recommendation and for allowing us to be part of your mom's journey. Please remember that we're always here for you and your sister whenever you need us.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We understand how difficult and emotional the decision to move a loved one into care can be, and we're truly honoured that you entrusted Wyrley Rose with your mom's care.

We're delighted to hear that our home, environment, and most importantly our team have helped reassure you that you made the right decision. Keeping families informed, supported, and confident in the care their loved ones receive is extremely important to us, and your kind words mean so much to every member of our team.

Knowing that your family feels relief and peace of mind, and that your mom is receiving first-class care, is exactly why we do what we do. Thank you again for your recommendation and for being part of the Wyrley Rose family

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for taking the time to share such a wonderful review. We're delighted to hear that your mum's transition into Wyrley Rose was smooth and that Michelle, Soni, and the wider team helped make her feel so welcome.

It's lovely to know she's settled in so quickly, enjoying the facilities, making new friends, and even treating herself to a salon visit! We're especially pleased that you have peace of mind knowing she's safe, well cared for, and able to live life to the full.

Your kind words mean a great deal to us and to our team, who work hard every day to provide a high standard of care and comfort. Thank you again for your trust and recommendation.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for your kind and thoughtful review. We're delighted to hear that your mom has settled so well at Wyrley Rose and is enjoying the company, activities, and variety of meals on offer. It means a great deal to us to know she feels comfortable and at home in her room, and that it feels warm, welcoming, and homely.
We truly appreciate your lovely comments about Michelle and Soni. Supporting residents and their families through what can be a very emotional transition is incredibly important to us, and we're so pleased they were able to make this time feel more reassuring and supported for you all.
Thank you for trusting us with your mom's care. Please know that we are always here if you need anything at all.

Reply from Julie Reade, CSE at Dora Rose Care HomeThank you for your review Simon. I will pass them on to all the care team involved in Claire's care. It is a pleasure to have stay here with us at Dora Rose.

Reply from Julie Reade, CSE at Dora Rose Care HomeThank you for your comments. We staff the home to comply with CQC requirements against the number of residents we have in the home at one time. In future if you have any further comments/concerns please speak to a member of the management team or myself.

Reply from Julie Reade, CSE at Dora Rose Care HomeThank you for completing the review. I am sorry you have experienced these problems. I thought things would improve now that your sister has moved floors within the home. The rooms do have a lockable draws, keys need to be obtained for the nursing team or management. Any further issues can be discussed with myself or management.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you very much for your review. We are very pleased to hear you are very happy with the care provided for your loved one here at Wyrley Rose.

Reply from Soni Atwal, Senior Customer Relations Manager at Wyrley Rose Care HomeThank you so much for your 5-star review. This really does mean so much to all of us here at Wyrley Rose, and I will be sure to feed back your lovely words to the whole of the team!

Reply from Claire Hayward, Manager at Dora Rose Care HomeMany thsnks for your feedback, your concerns rearding communication have been addressed with staff to ensure they are aware of your feedback.