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Care Home Owned by MACC Care Ltd in Leicestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for MACC Care Ltd are showing below.

View the details of all 18 locations (with 1275 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Leicestershire (1)

 - Browse 1 Care Home owned by MACC Care Ltd in Leicestershire
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Watermead Rose Nursing Home
514 Melton Road, Leicester LE4 7SP 
9.9 107 reviews
Watermead Rose Nursing Home, Leicester, Leicestershire
"My father arrived at Watermead Rose from hospital in June 2025 on palliative care, with a prognosis of only 3 months to live. Today he is…"   Read all 107 reviews
  • from £1,565 / week
  • 80 Rooms
Location Type Care Home

Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care. The home can accommodate up to 80 residents and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

MACC Care Ltd Reviews in Leicestershire (107)

9.7

MACC Care Ltd has a Group Review Score of 9.7 (9.732) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Watermead Rose Nursing Home

from Constantina H (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Watermead Rose from hospital in June 2025 on palliative care, with a prognosis of only 3 months to live. Today he is back home, and this is entirely due to the wonderful care and professionalism shown by the nurses, carers and management. We cannot thank all the staff enough for
their kindness, dedication, and unwavering support. The facilities at Watermead Rose are exceptional, and there is always so much happening to engage and entertain the residents and their families. Nothing is ever too much trouble. I would wholeheartedly recommend Watermead Rose to any family in need of compassionate and high-quality care.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a beautiful and detailed review, thank you so much. It was our absolute pleasure to care for your lovely Dad, everyone enjoyed his company at all of the activities and events he was involved with. We miss him so much but are delighted that we were able to support him back to good health where he was able to return to his beloved house and garden, a dream we know was so important to him. Sending you all our very best wishes and thank you again for your heartwarming review and recommendation.
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Review of

Watermead Rose Nursing Home

from S H (Wife of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day my husband came to live in Watermead Rose Care Home, myself and my family just knew it was going to be his forever home. We felt so relieved and grateful for the support and love from the management and staff. We instantly felt part of the special Watermead Rose Family. My husband
was only with you for a short six months when he sadly passed away. The love and respect we were shown by all the staff was exceptional and genuine. We can never put into words the thanks and gratitude we feel for what you all mean to us. We will never forget the Watermead Rose Family.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomePlease accept our sincere gratitude for your wonderful review. Your kind words about our family feel, the love and exceptional care we provide are beautifully written, thank you. Your husband was such a wonderful man, his beautiful singing will remain in our hearts forever. We miss seeing you and your family, coffee, cake and a comforting hug will always be here for you and we hope to see you soon.
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Review of

Watermead Rose Nursing Home

from Denise W (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is staying at Watermead for end of life care. I could not be happier with the care being given. She is treated with dignity and such kindness. The staff are truly amazing, not just with my mum, but also lending me emotional support when needed. I feel blessed that my mum is at Watermead and receiving
the care that she is. Mona in particular is a stand out member of the team. She has such warmth with the residents and nothing is ever too much trouble. She always makes time if I have any questions or concerns.
Thank you Watermead Rose.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe would like to extend our sincere appreciation to you for taking time to write a beautiful review about Watermead Rose. Bringing kindness and compassion to their roles everyday is something that is second nature to our team of dedicated carers, we are delighted you and your Mum feel this radiating around the home. Thank you for the special mention about Mona, her warmth and the dedication she gives to everyone, we will ensure she sees your feedback. It is our pleasure to care for your lovely Mum and we are so pleased that we provide her with the care and comfort she deserves.
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Review of

Watermead Rose Nursing Home

from Dorothy W (Resident) assisted by family/friend published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had a very happy experience at Watermead Rose. I have found everyone to be very pleasant and they've taken good care of me. I've enjoyed the home cooking, the good care from the carers and from everyone looking after us, including the cleaners. I've also enjoyed the whole range of activities.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a review. We are delighted you enjoyed your stay here at Watermead Rose. We miss seeing you at all of the activities you enjoyed so much. Thank you for the camaraderie, kindness and encouragement you gave to others, they all ask after you. We look forward to welcoming you again in the future. Best wishes from us all at Watermead Rose.
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Review of

Watermead Rose Nursing Home

from D W (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact with the home to mum moving in, I cannot fault the care and dedication they have shown to me and mum. The staff are very friendly and show genuine concern for mum. Cannot praise them enough.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for kindly writing a review of the experience you and your Mum have had during her stay at Watermead Rose. Your praise of the staff means so much to us all, thank you for your heartfelt review.
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Review of

Watermead Rose Nursing Home

from Gemma M (Niece of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown to my Aunty Doreen in her final days was second to none. Staff treated my aunt with love, care, humour and dignity. As well as being so supportive to our family.
My Aunt was extremely well cared for from housekeeping, catering, nursing and care plans. Her views were paramount and listened
to. An extra special mention to Mona who was an angel in our time of sorrow, she did take my place as I dashed across the county to be by her side. I will be forever grateful. Nursing/ palliative care will treat your loved one like family. I can assure you of that - I have high standards and these were met. 5 stars
Thank you all from the bottom of my heart.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a five star review of your experience at Watermead Rose, especially during your time of deep sorrow. Your review truly reflects the unwavering commitment and compassion from our nursing team who always strive to provide warmth, comfort and empathy to those who are receiving palliative and end of life care, as well as their families and friends. We are thinking of you and your family and send our sincere condolences for your loss.
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Review of

Watermead Rose Nursing Home

from Barbara L (Wife of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the home and all the staff my husband is bed bound and recives devoted care there is always someone to see to his needs on top of this when I visit I am made very welcome as the home is lovely and relaxed. The running of the home overall is very impressive.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly taking the time to write this lovely review. We are delighted that you find the running of Watermead Rose very impressive along with the devoted care our staff have given to your loved one. We pride ourselves on making all of our families and visitors feel welcome and we are so pleased you feel so comfortable here.
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Review of

Watermead Rose Nursing Home

from James R (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my brother and I first visited Watermead Rose in April 2025 on our search for a suitable care home for our elderly mother who has extremely limited mobility, we were both impressed by the vibe, the cleanliness, the quality and layout of the bedrooms and social areas, and, in particular, the friendliness
and helpfulness of all the staff we met.
This continues to be the case over the eight months since our mother became a resident.
The staff are looking after her health and well-being in exemplary caring and patient fashion. We specifically wanted a care home with nursing provision, and the nursing team are proactive and keep us updated on her needs and the steps taken to meet them, including arranging visits from GPs, chiropodists and appointments at the on-site hairdressing salon. The food always looks delicious and there is a busy activities schedule.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeA warm and very sincere thank you for your very detailed review of Watermead Rose. It is so heartwarming to read it and take in every element. Thank you for sharing your genuine feelings about the exemplary care and wellbeing of your dear Mother by our team of carers and nurses, it will mean so much to them.
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Review of

Watermead Rose Nursing Home

from James A (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, more like a hotel. Came to see my wife's aunty who is currently a resident at Watermead Rose. Very friendly staff who can't do enough for you. Very clean and welcoming with plenty to do, from a cinema to a cafe, would highly recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a lovely review, thank you. We are so pleased you have experienced the friendly, warm welcoming atmosphere from our staff.
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Review of

Watermead Rose Nursing Home

from R M (Relative of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is staying at the home on respite. It's wonderful to see her smiling and having her hair done by the hairstylist. The staff are wonderful and welcoming. I will be forever grateful. Thank you to the whole team for helping our family through this difficult time.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. We are delighted that your Aunt has settled so quickly and is enjoying all of the facilities. We are pleased that this time is providing valuable respite for the family, knowing your loved one is safe and enjoying her stay.
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Review of

Watermead Rose Nursing Home

from A P (Son of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has moved to Watermead Rose care home she is a different person and this down to the care and attention she get from all the staff. I call them Miracle Workers as she has just had shingles/a seizure and it was dealt this very swiftly by everyone. The location of the care home is excellent
as Watermead Park is very close by and when time.weather permits we visit as often as we can. The whole package of being in Watermead Rose Care Home is excellent.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeSincere thanks for writing such a wonderful review. The care, dignity and compassion we deliver and the wellbeing of our residents is of utmost importance to us. We are delighted that yourself and your loved one feel this in the care that has been provided and the positive effect it has had. We value all feedback and reviews and will ensure that our amazing team see your review, thank you once again.
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Review of

Watermead Rose Nursing Home

from Neal M (Son-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very cheerful and helpful. The level of service is excellent with plenty of activities available for the residents. The home is clean and well maintained.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for taking time to write a review, we really appreciate it. We are so pleased you find our service excellent and our staff very cheerful and helpful. Thank you for your kind and honest comments.
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Review of

Watermead Rose Nursing Home

from Christine j (Sister of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely. So considerate and thoughtful. The food is lovely and the atmosphere of watermead rose is so welcoming . I can't imagine my brother being anywhere else. There is always activities happening to keep the residents occupied
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your wonderful review. Our team of hardworking staff will be delighted to have this recognition. We are so pleased that your brother feels so comfortable here, it is our pleasure to care for him.
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Review of

Watermead Rose Nursing Home

from M M (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Watermead Rose Care Home for 3 weeks respite following his knee operation. All the staff have been very kind, caring and have tended to all of dad's needs as and when needed. He has enjoyed his stay and the care he received.The care home even helped make arrangements for my dad to be brought
to my daughters wedding with a carer, which meant a lot to me, my daughter and to dad.Thank you!
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. It was our pleasure to have your Dad stay with us as part of his rehabilitation following his operation. We were delighted to support him to attend your Daughter's wedding and thank you and your family so much for making his Carer feel so welcome. We send our best wishes for his continued recovery.
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Review of

Watermead Rose Nursing Home

from S L (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted due to end-of-life care. Over her 3 months' stay, the visiting family were made to feel welcome at all times/any time of the day. All the staff always acknowledged your presence with a warm smile, giving a welcoming atmosphere. The management were equally pleasant with an open-door
policy for any queries/issues. Regular updates on my mother's condition were forthcoming.
Two improvements: 1) Staff sometimes need reminding of care duties, 2) Premises are lacking air conditioning in rooms, some of which can get very hot in summer.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe value your feedback, thank you so much. We are so pleased that you and your family felt our warm welcomes during all of your visits. We pride ourselves on our sensitive, caring and compassionate approach to our resident's loved ones as well as providing the resident's with the care, nursing, comfort and support they deserve whilst in our nursing care. We have an open-door policy so we can discuss loved one's care and progress and listen to any concerns or suggestions, including the improvements you discussed with us. Thank you. Our thoughts are with you and your family.
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Review of

Watermead Rose Nursing Home

from A W (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brought both my parents in for a 2 week respite following my father's fall, nothing was too much trouble to look after them, and what a difference it made after a good rest and good food. Hope they decide to stay.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a review about your parents stay with us here at Watermead Rose. It was wonderful to see them grow in confidence, enjoy sociable meal times with other residents and join a variety of activities. It was a pleasure to have them stay with us and we look forward to welcoming them back when the time is right.
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Review of

Watermead Rose Nursing Home

from T B (Respite Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a three-week short break, during which time I was welcomed and supported by everyone. Unfortunately, some of my underwear went missing when it went for laundry, but it meant I could have some new items, so a blessing in disguise. I would stay at Watermead again.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to have you stay with us for your little holiday, we are delighted you enjoyed your stay. We are so sorry some of your underwear went missing. It was so nice to celebrate your 99th birthday whilst you were here too. We look forward to seeing you again. Best wishes.
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Review of

Watermead Rose Nursing Home

from E W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum was only with you for 5 weeks. The care and attention given to her was outstanding. Every effort was made to include her in the activities and make her comfortable in her final days. We would definitely recommend Watermead Rose Nursing Home to anyone who was interested.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to read your kind review and see your recommendation. Thank you for kindly taking the time to write it. We are pleased that your Mum gained enjoyment from some activities and that she felt so comfortable in our care. We are thinking of you all at this sad time. May your dear Mum rest in peace.
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Review of

Watermead Rose Nursing Home

from D C (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best thing I ever did moving my dad here, gets the best care possible. Staff members go above and beyond.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe are so pleased that you feel so happy moving your Dad to Watermead Rose. We pride ourselves on the care we provide and how our caring team go above and beyond. Thank you so much for your kind review.
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Review of

Watermead Rose Nursing Home

from Alan C (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home that feels like a home! This care home gave my mum a comfortable home-from-home experience for the last five weeks of her life. All of the staff from management to carers, receptionists, activity staff, cooks, cleaners and maintenance are all fantastic. Would definitely recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your kind review and recommendation. We are so pleased that your Mum and your family felt so comfortable in our home from home environment. We are one big team who all care together to ensure our residents and their families are well supported and looked after. Thinking of you all at this sad time, may your dear Mum now rest in peace.
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Awards / Recognitions (3)

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