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Care Home Owned by MACC Care Ltd in Leicestershire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for MACC Care Ltd are showing below.

View the details of all 15 locations (with 823 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Leicestershire (1)

 
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1 Care Home owned by MACC Care Ltd in Leicestershire
Watermead Rose Nursing Home

514 Melton Road, Leicester LE4 7SP 

9.9 70 reviews
"My father in law arrived at this nursing home 2 weeks ago for end of life nursing care after 6 weeks of investigations at 3 different…"   Read all 70 reviews
Location Type Care Home

Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care. With luxurious en-suite accommodation for up to 80 residents set across three floors, the beautiful… Read more about Watermead Rose Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Long Term/Permanent
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 80 Rooms from £1,350 / week

MACC Care Ltd Reviews in Leicestershire (70)

9.7
MACC Care Ltd has a Group Review Score of 9.7 (9.749) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Watermead Rose Nursing Home

from J F (Son of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant appearance, the home is nicely located. The staff are always friendly and obliging and cater for the residents' needs.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Your kind review means so much to the team of staff here at Watermead Rose, thank you for taking the time to write it.


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Review of

Watermead Rose Nursing Home

from J B (Partner of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so very kind and caring.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for taking time to write a lovely review. Reviews are so helpful to others when they are considering care.


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Review of

Watermead Rose Nursing Home

from R S (Daughter-in-law of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law arrived at this nursing home 2 weeks ago for end of life nursing care after 6 weeks of investigations at 3 different hospitals to be diagnosed with terminal cancer. He was a very able, active man up until 3 months ago when his problems became apparent and consequently is now bed bound
but has his sense of humour and mental capacity fully apparent. The staff here are wonderful, caring, and supportive from management right through to ancillary housekeeping personnel. The entertainment group visit him personally as he's unable to join in group activities, and he enjoys visits from friends and relatives.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for for your detailed review and for the lovely comments. We will ensure the staff see it, it will mean so much to them.


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Review of

Watermead Rose Nursing Home

from A H (Daughter-in-law of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Watermead Rose is a very well-managed home that deals with a broad spectrum of needs. We have found the home and staff to be beyond our expectations in their care for our loved one. They provide care, friendship & stimulation to all their residents and visitors in a modern and elegant location. I would
recommend Watermead Rose to anybody looking for a caring environment for their loved ones.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

How lovely to read your thoughtful and considered review, thank you so much. I am delighted we delivered care to your loved one which went beyond your expectations.


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Review of

Watermead Rose Nursing Home

from S F (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff, the facility is always clean. My mother was well cared for. The visit was polite, clean and informative. Visiting from overseas, we were pleasantly impressed by the care, facilities and personnel. Thank you.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for taking time to send a review, it is very much appreciated. Your feedback means so much to our staff.


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Review of

Watermead Rose Nursing Home

from M L (Daughter-in-law of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to our Dad is immeasurable. Staff work very hard, but nothing is too much trouble.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for your kind review and lovely comments. It will mean so much to the team.


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Review of

Watermead Rose Nursing Home

from A M (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home sweet home. That is what Watermead Rose became for our Dad for six months until the end of his life.
Dad was no longer lonely; he made friends, actively took part each day in the many activities the home provides and he was cared for as an individual.
Our unique Dad's needs were met by all the
staff from each department, which helps make Watermead Rose the home that it is. All this was delivered with compassion, dignity and respect and also extended to the family. We all became part of the Watermead family. Which we will all remember.. Thank you, each & every one of you for all that you do.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your wonderful review of Watermead and for your heartfelt comments. This will mean so much to the team who care for each resident as an individual. It was our pleasure to care for your amazing Dad, seeing the enjoyment he got from attending the activities warmed our hearts. Thank you to your whole family for your kindness. Your lovely Dad is missed by us all.


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Review of

Watermead Rose Nursing Home

from T R (Niece of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received for my uncle has been amazing. He has been in Watermead Rose for respite 3 times in the last year & the last few days for palliative care. Very professional, considerate & compassionate.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

We so appreciate the time you have taken to write a review as this difficult time. It's been our pleasure to care for your Uncle during his respite stays with us. Thank you for highlighting the support our team provided to you all. Our sincere thoughts are with you.


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Review of

Watermead Rose Nursing Home

from L C (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been at this care home. My dad died a year ago. They have both been cared for really well. My mum continues to live there & the staff are all very supportive of her and they listen to her needs. Always plenty of activities to do & children visit, which my mum loves. Everywhere is
clean. My mum feels safe. She is treated like family.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review. We are so happy that your lovely Mum feels supported, listened to and safe. It is always a pleasure to have her join in with the activities, we are delighted that she enjoys them so much.


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Review of

Watermead Rose Nursing Home

from Anita S (Niece of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved in this Carehome from another care home in reading. We didn't have any problems moving her here. Staff is very helpful. My auntie is very happy here and her health is improving a lot She is getting lots of activity and going out and about. Excellent service we are receiving here.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for reviewing our care home. We are delighted that your Auntie is so happy here and you are happy with our service. We enjoy her company at all of the activity sessions and events she attends. It is our pleasure to care for her.


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Review of

Watermead Rose Nursing Home

from Rakesh B (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right don't no where to start from the moment we had an appointment with Customer Relationship Manager she was very knowledgeable and very professional and explained what Watermead Rose would offer, can't even think of 1 bad thing to say about the home, the staff showed so much compassion and respect
for my father, you hear horror stories about carehomes but every night our family manbers left knowing that my father was in good hands and informed daily on what happened during the night, such a lovely family from careers, nurses to even the cleaners which all come to greet my father which made the experience amazing would recommend this carehome to everyone, like a 5star hotel, absolutely fantastic, words can't even describe how blessed my Dad was to looked after by such beautiful and caring humans, who love there jobs!! Not 1 fault

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for taking time to write this comprehensive review and for your kind comments. Our staff are committed to supporting both residents and their families and we are so happy that you felt their genuine compassion. Thank you for entrusting us with the care of your father.


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Review of

Watermead Rose Nursing Home

from R B (Daughter-in-law of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible staff - they truly feel like family. It was like receiving care in a home-away-from-home environment. I would highly recommend this place to anyone seeking a compassionate, family-oriented team. Thank you so much for everything you did for my father-in-law; words can't fully express how grateful
we are.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your kind comments. We are thinking of you all. It was our pleasure to care for your lovely father-in-law.


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Review of

Watermead Rose Nursing Home

from Kamini B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been wonderful for my dad. He has been cared for by all the lovely care staff and nurses, as he would have done if we bought him home. I would like to thank the team for their personal touch calling my dad 'Kaka' (uncle) when feeding or dressing him. A true home from home.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Your review means so much for our team, thank you for writing it. We are so pleased you felt the team supported 'Kaka' with personal touches that made him feel valued and respected. Thinking of you all.


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Review of

Watermead Rose Nursing Home

from P G (Niece of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie came to Leicester from Leeds to a far better place. She is happy and we are happy.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for your kind review. We are delighted that you feel Watermead is a better place for your Auntie. It makes us happy that your Auntie and you are happy too.


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Review of

Watermead Rose Nursing Home

from K R (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care and attention that is given. It is the unexpected that is so impressive. Like a carer returning to work after time away made an effort to visit and introduce themselves. The communication is great and staff make themselves available to answer questions. I am 100% confident in
the care being given.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review and kind words. Our staff love getting to know our residents and spending time with them. We are delighted that the care we provide brings you such confidence.


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Review of

Watermead Rose Nursing Home

from Tracey M (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been extremely difficult for our family having to accept that we needed to access care and support from a nursing home. My husband was admitted to Watermead Rose at the beginning of the year. From the moment I stepped into the reception area I felt that I'd made the right decision and six weeks
on I haven't experienced any doubts. Recently one of the carers summed it up when she said that the staff not just care for their residents, they care for their families. Every single member of the army of staff have treated my husband and our family as individuals and have done their absolute utmost to provide care which is tailored and personal. This facility is absolutely outstanding.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

A huge thank you for taking the time to write this heartfelt review. Our staff feel privileged to care for our residents here at Watermead Rose. We are delighted that you and your family feel valued as part of our Watermead family too. I will ensure our team of care and nursing staff read your review, as well as the wider teams who play their part in making Watermead a warm and welcoming environment. We are thrilled you feel our home is outstanding, thank you so much.


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Review of

Watermead Rose Nursing Home

from C K (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Experienced, knowledgable team. Friendly environment.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your positive review, it means a lot to the team to receive feedback. Thank you again for your kind words.


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Review of

Watermead Rose Nursing Home

from H B (Power of Attorney of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, very friendly and treat residents with dignity and compassion. Always very reassuring. If I have any concerns they are addressed immediately and resolved, this is priceless.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for taking the time to give us such a positive review it means a lot to the team to receive this feedback.


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Review of

Watermead Rose Nursing Home

from J W (Niece of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very caring and professional. Always had time to speak with me regarding care, either in person or over the phone.
Room clean and airy.
Welcoming and helpful receptionist.
GP surgery links also very smooth/efficient.
Would definitely recommend.
Thank you all so much.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for taking the time to complete our review detailing your experience of Watermead rose. I am so glad that it has been a positive experience for both you and your loved one.


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Review of

Watermead Rose Nursing Home

from Max A (Nephew of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home, well looked after. Staff very attentive, caring and made a fuss of the residents. Facilities and activities superb and outstanding.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your kind review and glad that you have had a positive experience of the care and environment at Watermead Rose Care Home.


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Awards / Recognitions (2)

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