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Care Home Owned by MACC Care Ltd in Leicestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for MACC Care Ltd are showing below.

View the details of all 20 locations (with 1358 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Leicestershire (1)

 - Browse 1 Care Home owned by MACC Care Ltd in Leicestershire
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Watermead Rose Nursing Home
514 Melton Road, Leicester LE4 7SP 
9.9 109 reviews
Watermead Rose Nursing Home, Leicester, Leicestershire
"Over the last few months, I've been ill with a few problems, but when I have visited my mum in the care home, the staff have been very…"   Read all 109 reviews
  • from £1,555 / week
  • 80 Rooms
Location Type Care Home

Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care. The home can accommodate up to 80 residents and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

MACC Care Ltd Reviews in Leicestershire (109)

9.7

MACC Care Ltd has a Group Review Score of 9.7 (9.717) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Watermead Rose Nursing Home

from A P (Son of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last few months, I've been ill with a few problems, but when I have visited my mum in the care home, the staff have been very supportive towards me, asking how I am doing, and now that I am getting better, we can start going out again. Last week, my mum was 87 on Tuesday, 28th April, and I
visited her on her birthday. The staff made her birthday feel really special with a cake and a present, and it was presented to her in the afternoon. Afterwards, we had Showaddywaddy playing and dancing. An excellent time was had by all, thank you.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your lovely review. We are so pleased to hear that both you and your mum have felt supported by our team during what has clearly been a difficult few months for you. It means a great deal to us that our staff could offer comfort and encouragement while you focused on your recovery.
We're also delighted that your mum enjoyed her 87th birthday celebrations with us. It was wonderful to make the day special with cake, presents, music, and dancing.
Thank you again for your kind words and continued support. We look forward to seeing you both enjoying more outings together again soon.
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Review of

Watermead Rose Nursing Home

from ShreeT (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the home since April, 2026, and I can honestly say that he is being looked after so well. If we have any questions or concerns, they all go out of their way to assist. Such a good home for someone's final days, and I can't thank the clinical manager enough for all she does for both
my dad and me! After 3 weeks in hospital, we highly recommend the team at Watermead Rose. Thank you all!
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your kind and heartfelt words. It means a great deal to our entire team to know that your dad is receiving the care, support, and compassion he deserves during this important time.
We truly appreciate your recommendation and are so pleased that both you and your dad have felt supported since his arrival at Watermead Rose. Your special mention of our Clinical Manager will be shared with her and the wider team - they will be incredibly touched by your feedback.
Thank you again for placing your trust in us. We are privileged to care for your dad and to support you and your family throughout his journey.
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Review of

Watermead Rose Nursing Home

from G M (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is getting 5 star care and attention at Watermead Rose. As a family we are all truly grateful for the love, care and dedication each team member shows mum and all of the residents. The staff Mona, Seena, and all of the Team on Nursing Ward go the extra mile. They really care and want the best
for Mum. They support us as a family also and we are so grateful for that. They immediately noticed that mum needed her meds given in a different way and this was implemented quickly. The Nursing ward notice and act quickly.
The catering team Susan and staff make a special effort to connect with the residents each day. Her dietary needs are being constantly monitored and specialist soups/ drinks and food provided which are delicious. Thank you all for the exceptional care. We are so grateful Mum is being cared for by you all.
Reply from Soni Atwal, Senior Customer Relations Manager at Watermead Rose Nursing HomeThank you so much for taking the time to share such a heartfelt review. It means the world to us to know that your Mum is receiving the care, attention, and support she deserves at Watermead Rose.

We are especially grateful for your kind words about Mona, Seena, Susan, and the entire Nursing and Catering teams. Our staff are deeply committed to providing compassionate, person-centred care, and it is wonderful to hear that their dedication and attentiveness have made such a positive difference to your Mum and your family.

We're pleased that the team were able to quickly recognise and respond to your Mum's changing needs, and that her dietary requirements are being so well supported. Creating a warm, caring environment for both residents and their loved ones is at the heart of everything we do.

Thank you again for your trust and appreciation. We will be sure to share your lovely feedback with the whole team.
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Review of

Watermead Rose Nursing Home

from Carole A (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum/Grandma spent the last four weeks of her life at Watermead Rose Care Home, and we are so grateful for the care she received. The staff treated Mum with such dignity and care, and always made us feel welcome and supported when we visited. They did everything they could to make her final days
as comfortable and peaceful as possible.
Thank you to the all the wonderful staff - we will always be grateful.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeOur heartfelt thanks for writing this review during your time of great sadness. We are so pleased that your dear Mum and the whole family felt so comforted and at peace as our care team cared for her and supported you all. Our thoughts are with you all, may your dear Mum rest in eternal peace.
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Review of

Watermead Rose Nursing Home

from Constantina H (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Watermead Rose from hospital in June 2025 on palliative care, with a prognosis of only 3 months to live. Today he is back home, and this is entirely due to the wonderful care and professionalism shown by the nurses, carers and management. We cannot thank all the staff enough for
their kindness, dedication, and unwavering support. The facilities at Watermead Rose are exceptional, and there is always so much happening to engage and entertain the residents and their families. Nothing is ever too much trouble. I would wholeheartedly recommend Watermead Rose to any family in need of compassionate and high-quality care.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a beautiful and detailed review, thank you so much. It was our absolute pleasure to care for your lovely Dad, everyone enjoyed his company at all of the activities and events he was involved with. We miss him so much but are delighted that we were able to support him back to good health where he was able to return to his beloved house and garden, a dream we know was so important to him. Sending you all our very best wishes and thank you again for your heartwarming review and recommendation.
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Review of

Watermead Rose Nursing Home

from S H (Wife of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day my husband came to live in Watermead Rose Care Home, myself and my family just knew it was going to be his forever home. We felt so relieved and grateful for the support and love from the management and staff. We instantly felt part of the special Watermead Rose Family. My husband
was only with you for a short six months when he sadly passed away. The love and respect we were shown by all the staff was exceptional and genuine. We can never put into words the thanks and gratitude we feel for what you all mean to us. We will never forget the Watermead Rose Family.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomePlease accept our sincere gratitude for your wonderful review. Your kind words about our family feel, the love and exceptional care we provide are beautifully written, thank you. Your husband was such a wonderful man, his beautiful singing will remain in our hearts forever. We miss seeing you and your family, coffee, cake and a comforting hug will always be here for you and we hope to see you soon.
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Review of

Watermead Rose Nursing Home

from Denise W (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is staying at Watermead for end of life care. I could not be happier with the care being given. She is treated with dignity and such kindness. The staff are truly amazing, not just with my mum, but also lending me emotional support when needed. I feel blessed that my mum is at Watermead and receiving
the care that she is. Mona in particular is a stand out member of the team. She has such warmth with the residents and nothing is ever too much trouble. She always makes time if I have any questions or concerns.
Thank you Watermead Rose.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe would like to extend our sincere appreciation to you for taking time to write a beautiful review about Watermead Rose. Bringing kindness and compassion to their roles everyday is something that is second nature to our team of dedicated carers, we are delighted you and your Mum feel this radiating around the home. Thank you for the special mention about Mona, her warmth and the dedication she gives to everyone, we will ensure she sees your feedback. It is our pleasure to care for your lovely Mum and we are so pleased that we provide her with the care and comfort she deserves.
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Review of

Watermead Rose Nursing Home

from Dorothy W (Resident) assisted by family/friend published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had a very happy experience at Watermead Rose. I have found everyone to be very pleasant and they've taken good care of me. I've enjoyed the home cooking, the good care from the carers and from everyone looking after us, including the cleaners. I've also enjoyed the whole range of activities.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a review. We are delighted you enjoyed your stay here at Watermead Rose. We miss seeing you at all of the activities you enjoyed so much. Thank you for the camaraderie, kindness and encouragement you gave to others, they all ask after you. We look forward to welcoming you again in the future. Best wishes from us all at Watermead Rose.
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Review of

Watermead Rose Nursing Home

from D W (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact with the home to mum moving in, I cannot fault the care and dedication they have shown to me and mum. The staff are very friendly and show genuine concern for mum. Cannot praise them enough.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for kindly writing a review of the experience you and your Mum have had during her stay at Watermead Rose. Your praise of the staff means so much to us all, thank you for your heartfelt review.
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Review of

Watermead Rose Nursing Home

from Barbara L (Wife of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the home and all the staff my husband is bed bound and recives devoted care there is always someone to see to his needs on top of this when I visit I am made very welcome as the home is lovely and relaxed. The running of the home overall is very impressive.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly taking the time to write this lovely review. We are delighted that you find the running of Watermead Rose very impressive along with the devoted care our staff have given to your loved one. We pride ourselves on making all of our families and visitors feel welcome and we are so pleased you feel so comfortable here.
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Review of

Watermead Rose Nursing Home

from James R (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my brother and I first visited Watermead Rose in April 2025 on our search for a suitable care home for our elderly mother who has extremely limited mobility, we were both impressed by the vibe, the cleanliness, the quality and layout of the bedrooms and social areas, and, in particular, the friendliness
and helpfulness of all the staff we met.
This continues to be the case over the eight months since our mother became a resident.
The staff are looking after her health and well-being in exemplary caring and patient fashion. We specifically wanted a care home with nursing provision, and the nursing team are proactive and keep us updated on her needs and the steps taken to meet them, including arranging visits from GPs, chiropodists and appointments at the on-site hairdressing salon. The food always looks delicious and there is a busy activities schedule.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeA warm and very sincere thank you for your very detailed review of Watermead Rose. It is so heartwarming to read it and take in every element. Thank you for sharing your genuine feelings about the exemplary care and wellbeing of your dear Mother by our team of carers and nurses, it will mean so much to them.
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Review of

Watermead Rose Nursing Home

from James A (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, more like a hotel. Came to see my wife's aunty who is currently a resident at Watermead Rose. Very friendly staff who can't do enough for you. Very clean and welcoming with plenty to do, from a cinema to a cafe, would highly recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a lovely review, thank you. We are so pleased you have experienced the friendly, warm welcoming atmosphere from our staff.
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Review of

Watermead Rose Nursing Home

from R M (Relative of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is staying at the home on respite. It's wonderful to see her smiling and having her hair done by the hairstylist. The staff are wonderful and welcoming. I will be forever grateful. Thank you to the whole team for helping our family through this difficult time.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. We are delighted that your Aunt has settled so quickly and is enjoying all of the facilities. We are pleased that this time is providing valuable respite for the family, knowing your loved one is safe and enjoying her stay.
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Review of

Watermead Rose Nursing Home

from Neal M (Son-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very cheerful and helpful. The level of service is excellent with plenty of activities available for the residents. The home is clean and well maintained.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for taking time to write a review, we really appreciate it. We are so pleased you find our service excellent and our staff very cheerful and helpful. Thank you for your kind and honest comments.
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Review of

Watermead Rose Nursing Home

from Christine j (Sister of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely. So considerate and thoughtful. The food is lovely and the atmosphere of watermead rose is so welcoming . I can't imagine my brother being anywhere else. There is always activities happening to keep the residents occupied
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your wonderful review. Our team of hardworking staff will be delighted to have this recognition. We are so pleased that your brother feels so comfortable here, it is our pleasure to care for him.
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Review of

Watermead Rose Nursing Home

from M M (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Watermead Rose Care Home for 3 weeks respite following his knee operation. All the staff have been very kind, caring and have tended to all of dad's needs as and when needed. He has enjoyed his stay and the care he received.The care home even helped make arrangements for my dad to be brought
to my daughters wedding with a carer, which meant a lot to me, my daughter and to dad.Thank you!
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. It was our pleasure to have your Dad stay with us as part of his rehabilitation following his operation. We were delighted to support him to attend your Daughter's wedding and thank you and your family so much for making his Carer feel so welcome. We send our best wishes for his continued recovery.
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Review of

Watermead Rose Nursing Home

from S L (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted due to end-of-life care. Over her 3 months' stay, the visiting family were made to feel welcome at all times/any time of the day. All the staff always acknowledged your presence with a warm smile, giving a welcoming atmosphere. The management were equally pleasant with an open-door
policy for any queries/issues. Regular updates on my mother's condition were forthcoming.
Two improvements: 1) Staff sometimes need reminding of care duties, 2) Premises are lacking air conditioning in rooms, some of which can get very hot in summer.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe value your feedback, thank you so much. We are so pleased that you and your family felt our warm welcomes during all of your visits. We pride ourselves on our sensitive, caring and compassionate approach to our resident's loved ones as well as providing the resident's with the care, nursing, comfort and support they deserve whilst in our nursing care. We have an open-door policy so we can discuss loved one's care and progress and listen to any concerns or suggestions, including the improvements you discussed with us. Thank you. Our thoughts are with you and your family.
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Review of

Watermead Rose Nursing Home

from A W (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brought both my parents in for a 2 week respite following my father's fall, nothing was too much trouble to look after them, and what a difference it made after a good rest and good food. Hope they decide to stay.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a review about your parents stay with us here at Watermead Rose. It was wonderful to see them grow in confidence, enjoy sociable meal times with other residents and join a variety of activities. It was a pleasure to have them stay with us and we look forward to welcoming them back when the time is right.
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Review of

Watermead Rose Nursing Home

from T B (Respite Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a three-week short break, during which time I was welcomed and supported by everyone. Unfortunately, some of my underwear went missing when it went for laundry, but it meant I could have some new items, so a blessing in disguise. I would stay at Watermead again.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to have you stay with us for your little holiday, we are delighted you enjoyed your stay. We are so sorry some of your underwear went missing. It was so nice to celebrate your 99th birthday whilst you were here too. We look forward to seeing you again. Best wishes.
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Review of

Watermead Rose Nursing Home

from E W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum was only with you for 5 weeks. The care and attention given to her was outstanding. Every effort was made to include her in the activities and make her comfortable in her final days. We would definitely recommend Watermead Rose Nursing Home to anyone who was interested.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to read your kind review and see your recommendation. Thank you for kindly taking the time to write it. We are pleased that your Mum gained enjoyment from some activities and that she felt so comfortable in our care. We are thinking of you all at this sad time. May your dear Mum rest in peace.
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Awards / Recognitions (3)

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