Care Homes Owned by MACC Care Ltd in Leicestershire

We are very grateful to the whole team.

This review covers the initial admission of my father to Watermead Rose care home and the first few weeks of his admission. Overall the process of admission was handled very smoothly with excellent communication and an assessment carried out in the NHS rehab hospital by the senior team which very much put my father's mind at rest. He was welcomed by kind staff and is so far settling in well considering the significant change in his circumstances. He had a minor incident in his wheelchair misjudging a door frame and sustained a few scrapes but the staff were excellent and did not make a fuss and patched him up. My observations are that the staff are kind and care for the residents well but it's probably early to give an informed opinion. The rooms seem to vary considerably in size and it might be helpful to have more space in light of my father's use of an electric wheelchair. Watermead Rose is located next to the park and a supermarket with a coffee shop so offers a bit of independence too.

I just wanted to leave a review about the care my brother is having. I find the staff very polite and friendly. And they always give me updates and keep me well informed about my brother health. I am very happy with the care my brother is receiving .and I find the home it self a nice calming atmosphere .

Dad has settled in well here and seems very happy. He has been made so welcome by all the staff, who have shown genuine warmth and care for him. I feel reassured that he is being well-cared for by a professional and caring team of carers and nurses. He is most complimentary about the food and despite my misgivings (due to his reticence) has joined in and enjoyed the many activities. At our first meeting, Sue was professional but kind, showing a clear understanding of our needs and concerns and quickly put my mind at rest. The home is always clean and welcoming. All staff have been approachable and helpful and I am so happy we chose Watermead Rose for my dad.

Chris has continued to receive excellent care from all the staff, particularly his individual temporary carers who showed much patience when dealing with Chris and went to great lengths to keep him occupied and as active as possible.

Dad is very happy here. Good calm atmosphere, welcoming atmosphere well looked after / caring. Staff & management very approachable. Facilities great. Warm & caring interaction between staff, residents & family. Gardens clean & lovely. Many thanks to all staff.

Also the food is wonderful.

First contact was Sue who immediately inspired confidence with her experience, knowledge and kindness. The home is always clean and welcoming whatever time you visit, The care Mum receives is excellent and I feel well looked after too. Carers, seniors and Managers always find time to talk to you. Big shout out to the activities team who find a way to include everyone in a diverse range of games/crafts/therapies. Also the food is wonderful.

I came in for Respite for two weeks as I am finding it difficult to cope on my own at home. The care and support I received from the staff was excellent. I was treated with the utmost care and dignity. Anything I wanted or needed at anytime I only had to ask. I was very happy with the environment in the home itself too.

Lovely well appointed building - top class hotel standard lots of space making access easy. All staff approachable & helpful. Activities looked interesting. Could do with a lodge where residents are able to converse with each other. Is that a residential lodge? Postive impression of place left with me.

I have had an exceptional experience with this care home. The care they provided was unparalleled. Being bipolar, my aunt had very complex needs, but the staff were unfailingly patient. She was fond of a lot of the staff members and called them her family. We were always well informed, and whenever we had any questions, we were always well looked after. I will always recommend this care home very highly to anyone who asks.

The activities available group sessions , the generous size of room and the efforts to create familiar surroundings family pictures etc , coffee lounge, gym and gardens to walk in. The variety of food , in my friends case Asian vegetarian meals. Tea and coffee upon request plus snacks in the kitchen. There is a gym room however, due to my friend's illness, this is not used by him. And one of the most important things with care homes cleanliness cannot fault it

My dad has been looked after so well, so cared for, made him feel like a family member. Especially what he'd been through with being in a car crash and losing his wife, and not being his fault. Everyone is amazing, looking after us as well. Thank you.

Staff and nurses very professional and caring feel really cared for. It's like a 5 star hotel.

Over the last few months, I've been ill with a few problems, but when I have visited my mum in the care home, the staff have been very supportive towards me, asking how I am doing, and now that I am getting better, we can start going out again. Last week, my mum was 87 on Tuesday, 28th April, and I visited her on her birthday. The staff made her birthday feel really special with a cake and a present, and it was presented to her in the afternoon. Afterwards, we had Showaddywaddy playing and dancing. An excellent time was had by all, thank you.

My dad has been in the home since April, 2026, and I can honestly say that he is being looked after so well. If we have any questions or concerns, they all go out of their way to assist. Such a good home for someone's final days, and I can't thank the clinical manager enough for all she does for both my dad and me! After 3 weeks in hospital, we highly recommend the team at Watermead Rose. Thank you all!

The catering team Susan and staff make a special effort to connect with the residents each day. Her dietary needs are being constantly monitored and specialist soups/ drinks and food provided which are delicious. Thank you all for the exceptional care. We are so grateful Mum is being cared for by you all.

Thank you to the all the wonderful staff - we will always be grateful.

My father arrived at Watermead Rose from hospital in June 2025 on palliative care, with a prognosis of only 3 months to live. Today he is back home, and this is entirely due to the wonderful care and professionalism shown by the nurses, carers and management. We cannot thank all the staff enough for their kindness, dedication, and unwavering support. The facilities at Watermead Rose are exceptional, and there is always so much happening to engage and entertain the residents and their families. Nothing is ever too much trouble. I would wholeheartedly recommend Watermead Rose to any family in need of compassionate and high-quality care.

From the very first day my husband came to live in Watermead Rose Care Home, myself and my family just knew it was going to be his forever home. We felt so relieved and grateful for the support and love from the management and staff. We instantly felt part of the special Watermead Rose Family. My husband was only with you for a short six months when he sadly passed away. The love and respect we were shown by all the staff was exceptional and genuine. We can never put into words the thanks and gratitude we feel for what you all mean to us. We will never forget the Watermead Rose Family.