MACC Care Ltd in Leicestershire | 1 Care Home

Review of
Watermead Rose Nursing Home
from Barbara L (Wife of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Very impressed with the home and all the staff my husband is bed bound and recives devoted care there is always someone to see to his needs on top of this when I visit I am made very welcome as the home is lovely and relaxed. The running of the home overall is very impressive.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly taking the time to write this lovely review. We are delighted that you find the running of Watermead Rose very impressive along with the devoted care our staff have given to your loved one. We pride ourselves on making all of our families and visitors feel welcome and we are so pleased you feel so comfortable here.

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Review of
Watermead Rose Nursing Home
from James R (Son of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

When my brother and I first visited Watermead Rose in April 2025 on our search for a suitable care home for our elderly mother who has extremely limited mobility, we were both impressed by the vibe, the cleanliness, the quality and layout of the bedrooms and social areas, and, in particular, the friendliness

and helpfulness of all the staff we met.
This continues to be the case over the eight months since our mother became a resident.
The staff are looking after her health and well-being in exemplary caring and patient fashion. We specifically wanted a care home with nursing provision, and the nursing team are proactive and keep us updated on her needs and the steps taken to meet them, including arranging visits from GPs, chiropodists and appointments at the on-site hairdressing salon. The food always looks delicious and there is a busy activities schedule.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeA warm and very sincere thank you for your very detailed review of Watermead Rose. It is so heartwarming to read it and take in every element. Thank you for sharing your genuine feelings about the exemplary care and wellbeing of your dear Mother by our team of carers and nurses, it will mean so much to them.

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Review of
Watermead Rose Nursing Home
from James A (Friend of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Beautiful home, more like a hotel. Came to see my wife's aunty who is currently a resident at Watermead Rose. Very friendly staff who can't do enough for you. Very clean and welcoming with plenty to do, from a cinema to a cafe, would highly recommend.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a lovely review, thank you. We are so pleased you have experienced the friendly, warm welcoming atmosphere from our staff.

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Review of
Watermead Rose Nursing Home
from R M (Relative of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My aunt is staying at the home on respite. It's wonderful to see her smiling and having her hair done by the hairstylist. The staff are wonderful and welcoming. I will be forever grateful. Thank you to the whole team for helping our family through this difficult time.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. We are delighted that your Aunt has settled so quickly and is enjoying all of the facilities. We are pleased that this time is providing valuable respite for the family, knowing your loved one is safe and enjoying her stay.

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Review of
Watermead Rose Nursing Home
from A P (Son of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

Since my mum has moved to Watermead Rose care home she is a different person and this down to the care and attention she get from all the staff. I call them Miracle Workers as she has just had shingles/a seizure and it was dealt this very swiftly by everyone. The location of the care home is excellent

as Watermead Park is very close by and when time.weather permits we visit as often as we can. The whole package of being in Watermead Rose Care Home is excellent.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeSincere thanks for writing such a wonderful review. The care, dignity and compassion we deliver and the wellbeing of our residents is of utmost importance to us. We are delighted that yourself and your loved one feel this in the care that has been provided and the positive effect it has had. We value all feedback and reviews and will ensure that our amazing team see your review, thank you once again.

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Review of
Watermead Rose Nursing Home
from Neal M (Son-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are always very cheerful and helpful. The level of service is excellent with plenty of activities available for the residents. The home is clean and well maintained.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for taking time to write a review, we really appreciate it. We are so pleased you find our service excellent and our staff very cheerful and helpful. Thank you for your kind and honest comments.

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Review of
Watermead Rose Nursing Home
from Christine j (Sister of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

The staff are lovely. So considerate and thoughtful. The food is lovely and the atmosphere of watermead rose is so welcoming . I can't imagine my brother being anywhere else. There is always activities happening to keep the residents occupied

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your wonderful review. Our team of hardworking staff will be delighted to have this recognition. We are so pleased that your brother feels so comfortable here, it is our pleasure to care for him.

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Review of
Watermead Rose Nursing Home
from M M (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad was at Watermead Rose Care Home for 3 weeks respite following his knee operation. All the staff have been very kind, caring and have tended to all of dad's needs as and when needed. He has enjoyed his stay and the care he received.The care home even helped make arrangements for my dad to be brought

to my daughters wedding with a carer, which meant a lot to me, my daughter and to dad.Thank you!

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your lovely review. It was our pleasure to have your Dad stay with us as part of his rehabilitation following his operation. We were delighted to support him to attend your Daughter's wedding and thank you and your family so much for making his Carer feel so welcome. We send our best wishes for his continued recovery.

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Review of
Watermead Rose Nursing Home
from S L (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted due to end-of-life care. Over her 3 months' stay, the visiting family were made to feel welcome at all times/any time of the day. All the staff always acknowledged your presence with a warm smile, giving a welcoming atmosphere. The management were equally pleasant with an open-door

policy for any queries/issues. Regular updates on my mother's condition were forthcoming.
Two improvements: 1) Staff sometimes need reminding of care duties, 2) Premises are lacking air conditioning in rooms, some of which can get very hot in summer.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe value your feedback, thank you so much. We are so pleased that you and your family felt our warm welcomes during all of your visits. We pride ourselves on our sensitive, caring and compassionate approach to our resident's loved ones as well as providing the resident's with the care, nursing, comfort and support they deserve whilst in our nursing care. We have an open-door policy so we can discuss loved one's care and progress and listen to any concerns or suggestions, including the improvements you discussed with us. Thank you. Our thoughts are with you and your family.

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Review of
Watermead Rose Nursing Home
from A W (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

Brought both my parents in for a 2 week respite following my father's fall, nothing was too much trouble to look after them, and what a difference it made after a good rest and good food. Hope they decide to stay.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for kindly writing a review about your parents stay with us here at Watermead Rose. It was wonderful to see them grow in confidence, enjoy sociable meal times with other residents and join a variety of activities. It was a pleasure to have them stay with us and we look forward to welcoming them back when the time is right.

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Review of
Watermead Rose Nursing Home
from T B (Respite Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I had a three-week short break, during which time I was welcomed and supported by everyone. Unfortunately, some of my underwear went missing when it went for laundry, but it meant I could have some new items, so a blessing in disguise. I would stay at Watermead again.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to have you stay with us for your little holiday, we are delighted you enjoyed your stay. We are so sorry some of your underwear went missing. It was so nice to celebrate your 99th birthday whilst you were here too. We look forward to seeing you again. Best wishes.

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Review of
Watermead Rose Nursing Home
from E W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Although my mum was only with you for 5 weeks. The care and attention given to her was outstanding. Every effort was made to include her in the activities and make her comfortable in her final days. We would definitely recommend Watermead Rose Nursing Home to anyone who was interested.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt was so lovely to read your kind review and see your recommendation. Thank you for kindly taking the time to write it. We are pleased that your Mum gained enjoyment from some activities and that she felt so comfortable in our care. We are thinking of you all at this sad time. May your dear Mum rest in peace.

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Review of
Watermead Rose Nursing Home
from D C (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

Best thing I ever did moving my dad here, gets the best care possible. Staff members go above and beyond.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWe are so pleased that you feel so happy moving your Dad to Watermead Rose. We pride ourselves on the care we provide and how our caring team go above and beyond. Thank you so much for your kind review.

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Review of
Watermead Rose Nursing Home
from Alan C (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

A care home that feels like a home! This care home gave my mum a comfortable home-from-home experience for the last five weeks of her life. All of the staff from management to carers, receptionists, activity staff, cooks, cleaners and maintenance are all fantastic. Would definitely recommend.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your kind review and recommendation. We are so pleased that your Mum and your family felt so comfortable in our home from home environment. We are one big team who all care together to ensure our residents and their families are well supported and looked after. Thinking of you all at this sad time, may your dear Mum now rest in peace.

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Review of
Watermead Rose Nursing Home
from M P (Son of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Watermead Rose for 3 months now. The way she was when she came here to how she is now are worlds apart, for the better for my mother. The care she gets and how she is treated are brilliant here.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your kind review. We are so pleased to see the difference in your Mum's wellbeing and how it has progressed since she has been with us here at Watermead Rose. We care for everyone's needs as an individual, to ensure they receive the best care for them. We are delighted that you have observed the compassionate care that your Mum deserves.

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Review of
Watermead Rose Nursing Home
from Neelam S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

We are so thankful to all the staff at Watermead Rose. From the moment we walked through the doors, we felt a sense of warmth and genuine care. The team treat residents with kindness, dignity, and respect, and it is clear that they go above and beyond every single day.

My mum is so well looked after

here - her needs are met with patience and compassion, and she is always encouraged to join in and feel part of the home's community. The staff not only provide excellent personal care, but they also take the time to really get to know her, which makes such a difference.

The home itself is welcoming, clean, and has a lovely family feel. The meals are thoughtful and nutritious, and the activities are engaging and tailored to different abilities and interests. Most importantly, we have complete peace of mind knowing that mum is safe, happy, and valued.

Thank you to everyone at Watermead Rose for the outstanding care and support you give - it means the world to us.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeWhat a beautiful review, written with great thought and kindness. Thank you so much. It is our priority to ensure our residents feel safe, valued and that we provide quality care with compassion. We are delighted that Mum feels all of these values and feels part of our community. Our teams from all departments take pride in their work, and we are so pleased that you all as a family, recognise how they go above and beyond for the families as well as the residents. 'Our heartfelt thanks again to you for your thorough and kind review of Watermead Rose. We will ensure the staff read it.

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Review of
Watermead Rose Nursing Home
from K H (Next of Kin) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My mum was with watermead for only a few days she was so looked after very well the staff go up and beyond for the residents iv never seen such a clean home I thank you all so much for looking after my mum xxxx

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your kind words and for recognising the commitment and dedication of our staff. We hope you feel comforted that your Mum was so happy to be here at Watermead during her final days. Thinking of you and your family during this time of sadness.

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Review of
Watermead Rose Nursing Home
from W M (Brother of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I cannot express how well my brother was cared for during the last days of his life. Exceptional care, would definitely recommend.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeIt is so kind of you to write this heartfelt review at such a sad time, thank you so much. Our thoughts and sincere condolences are with you and your family.

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Review of
Watermead Rose Nursing Home
from Sandra C (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in the Watermead Rose Nursing Home for just under two months with Alzheimer's, she came in for respite and ended up staying.
The staff and management are fantastic and cannot fault them for going above and beyond for my mum's care. Thank you.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you for your very kind review. We are delighted that your are happy with the care and support provided to you and your dear Mum and that the staff have gone above and beyond. We will share your review with the team.

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Review of
Watermead Rose Nursing Home
from Susan H (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

From day one of my husband arriving at Watermead I knew he was going to be looked after. We have had experience of the care home system and I can honestly say Watermead Rose is 5 star care, from every aspect housekeeping, care and support you are the best. Its only been a couple of months but the difference

in my husband is wonderful he looks well and fresh. His personal care is second to none as a family we can't thank you enough. I have regular up dates on any changes and we all feel part of the Watermead Family. I know know we have found his forever home. Thank you.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your lovely feedback. We're truly delighted to hear the confidence you have in the care he's receiving at Watermead Rose., it is our absolute pleasure to care for him. It means a great deal to us that you feel part of the Watermead Family, family and friends are always welcome anytime. Providing high-quality, compassionate care is at the heart of everything we do, and your kind words are a wonderful reminder of why we do it. We're honoured to be his forever home - thank you again for your kindness, trust and support.

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Care Home Owned by MACC Care Ltd in Leicestershire

MACC Care Ltd Locations in Leicestershire (1)

MACC Care Ltd Reviews in Leicestershire (102)

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

Watermead Rose Nursing Home

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