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Care Home Owned by MACC Care Ltd in Leicestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for MACC Care Ltd are showing below.

View the details of all 16 locations (with 995 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Leicestershire (1)

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1 Care Home owned by MACC Care Ltd in Leicestershire
Watermead Rose Nursing Home

514 Melton Road, Leicester LE4 7SP 

9.9 92 reviews
"I had a three-week short break, during which time I was welcomed and supported by everyone. Unfortunately, some of my underwear went…"   Read all 92 reviews
Location Type Care Home

Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care. The home can accommodate up to 80 residents and boasts 6 beautiful lodges set over three floors. Each… Read more about Watermead Rose Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 80 Rooms
  • from £1,478 / week

MACC Care Ltd Reviews in Leicestershire (92)

9.7

MACC Care Ltd has a Group Review Score of 9.7 (9.706) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

Overall Experience
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Review of

Watermead Rose Nursing Home

from T B (Respite Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a three-week short break, during which time I was welcomed and supported by everyone. Unfortunately, some of my underwear went missing when it went for laundry, but it meant I could have some new items, so a blessing in disguise. I would stay at Watermead again.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
It was so lovely to have you stay with us for your little holiday, we are delighted you enjoyed your stay. We are so sorry some of your underwear went missing. It was so nice to celebrate your 99th…read more
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Review of

Watermead Rose Nursing Home

from E W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum was only with you for 5 weeks. The care and attention given to her was outstanding. Every effort was made to include her in the activities and make her comfortable in her final days. We would definitely recommend Watermead Rose Nursing Home to anyone who was interested.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
It was so lovely to read your kind review and see your recommendation. Thank you for kindly taking the time to write it. We are pleased that your Mum gained enjoyment from some activities and that she…read more
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Review of

Watermead Rose Nursing Home

from D C (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best thing I ever did moving my dad here, gets the best care possible. Staff members go above and beyond.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
We are so pleased that you feel so happy moving your Dad to Watermead Rose. We pride ourselves on the care we provide and how our caring team go above and beyond. Thank you so much for your kind…read more
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Review of

Watermead Rose Nursing Home

from Alan C (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home that feels like a home! This care home gave my mum a comfortable home-from-home experience for the last five weeks of her life. All of the staff from management to carers, receptionists, activity staff, cooks, cleaners and maintenance are all fantastic. Would definitely recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your kind review and recommendation. We are so pleased that your Mum and your family felt so comfortable in our home from home environment. We are one big team who all care…read more
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Review of

Watermead Rose Nursing Home

from M P (Son of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Watermead Rose for 3 months now. The way she was when she came here to how she is now are worlds apart, for the better for my mother. The care she gets and how she is treated are brilliant here.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your kind review. We are so pleased to see the difference in your Mum's wellbeing and how it has progressed since she has been with us here at Watermead Rose. We care for everyone's…read more
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Review of

Watermead Rose Nursing Home

from Neelam S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so thankful to all the staff at Watermead Rose. From the moment we walked through the doors, we felt a sense of warmth and genuine care. The team treat residents with kindness, dignity, and respect, and it is clear that they go above and beyond every single day.


My mum is so well looked after

here - her needs are met with patience and compassion, and she is always encouraged to join in and feel part of the home's community. The staff not only provide excellent personal care, but they also take the time to really get to know her, which makes such a difference.


The home itself is welcoming, clean, and has a lovely family feel. The meals are thoughtful and nutritious, and the activities are engaging and tailored to different abilities and interests. Most importantly, we have complete peace of mind knowing that mum is safe, happy, and valued.


Thank you to everyone at Watermead Rose for the outstanding care and support you give - it means the world to us.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
What a beautiful review, written with great thought and kindness. Thank you so much. It is our priority to ensure our residents feel safe, valued and that we provide quality care with compassion. We…read more
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Review of

Watermead Rose Nursing Home

from K H (Next of Kin) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was with watermead for only a few days she was so looked after very well the staff go up and beyond for the residents iv never seen such a clean home I thank you all so much for looking after my mum xxxx
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your kind words and for recognising the commitment and dedication of our staff. We hope you feel comforted that your Mum was so happy to be here at Watermead during her final…read more
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Review of

Watermead Rose Nursing Home

from W M (Brother of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how well my brother was cared for during the last days of his life. Exceptional care, would definitely recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
It is so kind of you to write this heartfelt review at such a sad time, thank you so much. Our thoughts and sincere condolences are with you and your family.
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Review of

Watermead Rose Nursing Home

from Sandra C (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the Watermead Rose Nursing Home for just under two months with Alzheimer's, she came in for respite and ended up staying.
The staff and management are fantastic and cannot fault them for going above and beyond for my mum's care. Thank you.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your very kind review. We are delighted that your are happy with the care and support provided to you and your dear Mum and that the staff have gone above and beyond. We will share your…read more
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Review of

Watermead Rose Nursing Home

from Susan H (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one of my husband arriving at Watermead I knew he was going to be looked after. We have had experience of the care home system and I can honestly say Watermead Rose is 5 star care, from every aspect housekeeping, care and support you are the best. Its only been a couple of months but the difference
in my husband is wonderful he looks well and fresh. His personal care is second to none as a family we can't thank you enough. I have regular up dates on any changes and we all feel part of the Watermead Family. I know know we have found his forever home. Thank you.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your lovely feedback. We're truly delighted to hear the confidence you have in the care he's receiving at Watermead Rose., it is our absolute pleasure to care for him. It means a…read more
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Review of

Watermead Rose Nursing Home

from G T (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care is always first class. Staff are knowledgeable and caring. Would definitely recommend.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your feedback. Our team takes great pride in being both knowledgeable and compassionate . Your recommendation is greatly appreciated.
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Review of

Watermead Rose Nursing Home

from Zena S (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Watermead Rose for the past two weeks. She has enjoyed her respite stay. Made some new friends, enjoyed the daily activities. The staff have made her stay lovely going above and beyond. She has enjoyed the lovely food which she has had a wide variety of choices. I would like to
thank the wonderful team for all the support with care. I highly recommend Watermead Rose to anyone looking for a very welcoming home or respite for a loved one. I will be using Watermead again and again knowing how happy and comfortable they have made my mother.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your review. We are so pleased your loved one enjoyed her stay with us so much. I will ensure to thank the staff on your behalf. It was a pleasure to have her here, and we look…read more
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Review of

Watermead Rose Nursing Home

from M S (Daughter-in-law of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely caring home, all staff polite and professional whilst also being caring and kind. Could not do enough to help mother to settle in and enjoy her stay. Food choices were great and varied, the activities were brilliant and the activities staff ensured that all could take part.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
We are pleased your loved one enjoyed her stay at Watermead. Thank you for kindly writing a review. We look forward to welcoming her again when she next fancies a little holiday. Best wishes to you…read more
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Review of

Watermead Rose Nursing Home

from Diane W (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had to spend the last 6 weeks of his life in nursing care and he could not have received more expert or considerate care. Likewise his family were given warm and indeed loving support at this very sad time.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for taking time to write this kind review at this very sad time. We are moved that you felt the warmth, support and comfort from our caring staff. We pride ourselves on the…read more
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Review of

Watermead Rose Nursing Home

from Christine K (Sister-in-law of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law went into Watermead Rose. Everything everywhere is very clean. Staff very good and helpful.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your 5* review. Our housekeeping team will be delighted with the recognition of their hard work in keeping Watermead Rose so lovely and clean. We are pleased that your loved one and your…read more
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Review of

Watermead Rose Nursing Home

from J C (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loving, caring staff. Showed my mother the dignity she deserved right up to her final days when she passed away. The manager and his team went the extra mile not only for my mother but also for us as a family. 10 out of 10 regards the staff. Lovely location, very clean rooms. Thank you for everything
you have done. Much appreciated. Keep up the good work. You are amazing.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Sincere thanks for submitting your very kind review. Feedback like this means so much to our care team. They do what they do and go that extra mile because they genuinely care. When a family takes…read more
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Review of

Watermead Rose Nursing Home

from S K (Friend of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although our time at Watermead Rose was brief, just 12 hours, it left a lasting impression. From the moment we arrived, we were made to feel like part of the family. Every question we had, no matter how small or unsure it felt, was answered with genuine care and knowledge. Our visit was during a very
difficult time, as our loved one was receiving end-of-life care. The compassion, communication, and commitment shown by the staff were truly second to none. They didn't just care for our loved one they cared for us too. We were regularly checked on, offered tea, coffee, and food, and made to feel as supported as our loved one.


After her passing, the kindness we received was deeply moving-sincere, thoughtful, and offered as if from a family member. We are so grateful for the dignity and love shown in those final hours. We would wholeheartedly recommend Watermead Rose to anyone seeking not just professional care, but human kindness at its finest.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
How very kind of you to write such a heart warming review during this sad time. We pride ourselves on the quality of care and support given to both our residents and their friends and families. We are…read more
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Review of

Watermead Rose Nursing Home

from Roy K (Brother of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing building, excellent caring staff. If you booked into Watermead Rose as a hotel, you would rate it 5 stars?
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for kindly taking time to review our home. We pride ourselves on the presentation and the excellence of our care staff at Watermead Rose. We are so pleased your loved one feels comfortable…read more
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Review of

Watermead Rose Nursing Home

from Susan T (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Watermead Rose at the end of February. She seems settled and happy here. The staff particularly the senior carers have kept us up to date with how mum has settled in. The staff are exceptional! Our experience so far is very positive.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your kind and positive review. Our care staff will be delighted with your feedback. It is our pleasure to care for your loved one.
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Review of

Watermead Rose Nursing Home

from John L (Brother of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having just moved my Sister to The Watermead Rose it is so reassuring to know that she will be cared for by such caring and dedicated staff in what can only be described as excellent accommodations. From initial contact with the home to her first weeks as a resident has been handled very professionally
and I am reassured that my sister will be happy and well cared for in her new home.
Reply from Soni Atwal, Senior Customer Relations Manager at Watermead Rose Nursing Home
We would like to express our appreciation for you taking the time to leave such positive feedback. Your kind words mean a lot to our dedicated team who continuously strive to provide the highest…read more
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Awards / Recognitions (2)

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