Everyone has shown above and beyond respect and care. Thank you so much.
Maureen B (Wife of Resident)
Good location so we can visit easily, the bedrooms are stunning and the staff are all fantastic.
C D (Granddaughter of Resident)
the care she received was exceptional, also we as a family were treated very kindly
C E (Granddaughter of Resident)
Nursing care is + FNC
Visitors welcome without appointment
Parking on-site
Watermead Rose Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 67 reviews in the last 2 years. Over all time Watermead Rose Nursing Home has 70 reviews.
Review from J F (Son of Resident) published on 25 April 2025
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Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Your kind review means so much to the team of staff here at Watermead Rose, thank you for taking the time to write it.
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Review from J B (Partner of Resident) published on 25 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for taking time to write a lovely review. Reviews are so helpful to others when they are considering care.
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Review from R S (Daughter-in-law of Resident) published on 25 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for for your detailed review and for the lovely comments. We will ensure the staff see it, it will mean so much to them.
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Review from A H (Daughter-in-law of Resident) published on 24 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
How lovely to read your thoughtful and considered review, thank you so much. I am delighted we delivered care to your loved one which went beyond your expectations.
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Review from S F (Son of Resident) published on 24 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for taking time to send a review, it is very much appreciated. Your feedback means so much to our staff.
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Review from M L (Daughter-in-law of Resident) published on 23 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your kind review and lovely comments. It will mean so much to the team.
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Review from A M (Daughter of Resident) published on 23 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your wonderful review of Watermead and for your heartfelt comments. This will mean so much to the team who care for each resident as an individual. It was our pleasure to care for your amazing Dad, seeing the enjoyment he got from attending the activities warmed our hearts. Thank you to your whole family for your kindness. Your lovely Dad is missed by us all.
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Review from T R (Niece of Resident) published on 17 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
We so appreciate the time you have taken to write a review as this difficult time. It's been our pleasure to care for your Uncle during his respite stays with us. Thank you for highlighting the support our team provided to you all. Our sincere thoughts are with you.
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Review from L C (Daughter of Resident) published on 17 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review. We are so happy that your lovely Mum feels supported, listened to and safe. It is always a pleasure to have her join in with the activities, we are delighted that she enjoys them so much.
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Review from Anita S (Niece of Resident) published on 15 April 2025
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Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for reviewing our care home. We are delighted that your Auntie is so happy here and you are happy with our service. We enjoy her company at all of the activity sessions and events she attends. It is our pleasure to care for her.
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Review from Rakesh B (Son of Resident) published on 9 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for taking time to write this comprehensive review and for your kind comments. Our staff are committed to supporting both residents and their families and we are so happy that you felt their genuine compassion. Thank you for entrusting us with the care of your father.
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Review from R B (Daughter-in-law of Resident) published on 9 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your kind comments. We are thinking of you all. It was our pleasure to care for your lovely father-in-law.
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Review from Kamini B (Daughter of Resident) published on 9 April 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Your review means so much for our team, thank you for writing it. We are so pleased you felt the team supported 'Kaka' with personal touches that made him feel valued and respected. Thinking of you all.
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Review from P G (Niece of Resident) published on 24 March 2025
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Overall Experience
5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you for your kind review. We are delighted that you feel Watermead is a better place for your Auntie. It makes us happy that your Auntie and you are happy too.
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Review from K R (Daughter of Resident) published on 19 March 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your lovely review and kind words. Our staff love getting to know our residents and spending time with them. We are delighted that the care we provide brings you such confidence.
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Review from Tracey M (Wife of Resident) published on 5 March 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
A huge thank you for taking the time to write this heartfelt review. Our staff feel privileged to care for our residents here at Watermead Rose. We are delighted that you and your family feel valued as part of our Watermead family too. I will ensure our team of care and nursing staff read your review, as well as the wider teams who play their part in making Watermead a warm and welcoming environment. We are thrilled you feel our home is outstanding, thank you so much.
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Review from C K (Wife of Resident) published on 5 March 2025
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5.0 out of 5
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home
Thank you so much for your positive review, it means a lot to the team to receive feedback. Thank you again for your kind words.
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Review from H B (Power of Attorney of Resident) published on 13 December 2024
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5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for taking the time to give us such a positive review it means a lot to the team to receive this feedback.
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Review from J W (Niece of Resident) published on 4 December 2024
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Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for taking the time to complete our review detailing your experience of Watermead rose. I am so glad that it has been a positive experience for both you and your loved one.
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Review from Max A (Nephew of Resident) published on 29 November 2024
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Overall Experience
5.0 out of 5
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home
Thank you so much for your kind review and glad that you have had a positive experience of the care and environment at Watermead Rose Care Home.
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.9 (9.867) out of 10 for Watermead Rose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Watermead Rose Nursing Home is calculated as follows: ( (710 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 780 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Watermead Rose Nursing Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 66 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Commissioning Home Manager
Joined: 2021
I started working in the care industry when I was 18, after developing a passion for care due to my mum needing regular hospital care when I was a child.
I have since worked in various different settings gaining skills and experience through each of these settings, including physical disabilities, learning disabilities and young people services.
In recent years I have been a manager of a complex physical disabilities nursing service where I was responsible for improving the CQC rating and then moved on to regional management.
I live with my partner and I have a daughter who is also a nurse in Leeds. When not at work I like long walks with my dogs and getting out and about in the countryside
