Watermead Rose Nursing Home

514 Melton Road, Leicester LE4 7SP
Review Us
9.9 95 Reviews
  • Watermead Rose Nursing Home, Leicester
Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care.

The home can accommodate up to 80 residents and boasts 6 beautiful lodges set over three floors. Each lodge has 12 or 14 rooms and their own lounge and dining room, which makes for a peaceful environment of a small community. Each room has it's own en-suite and colour smart TV. The beautiful home features superb facilities throughout, creating an environment that’s conducive to wellbeing.

Well known for embracing diversity, MACC Care hope to establish a community at Watermead Rose which reflects the wider Leicester community and welcomes residents from all walks of life. The team are respectful of all beliefs and lifestyle choices and the home offers a multi-faith room for prayer, meditation and times of quiet contemplation.

The home has two separate kitchens, one specifically dedicated to preparing vegetarian and vegan meals, allowing the kitchen team to meet all dietary requirements and preferences. Wherever possible, the team work with fresh ingredients.

The home has lots of shared spaces too, including the garden cafe, the cinema, hobby rooms and a hair salon.

The home also has its own activities team who embrace the wishes of the residents by arranging meaningful one to one and group activities, which include carpet bowls, dominoes and scrabble clubs, flower arranging, quizzes, book and poetry reading, Bingo and fun keep fit sessions, to name a few. The home often welcomes community groups and entertainers to bring a variety of inclusive shows in to the home to celebrate different cultures and key celebrations throughout the year.

Care Provided by Watermead Rose Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1478
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1533
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1533
  • RESPITE Self-Funded Nursing Dementia Care: from £1533

Nursing care is + FNC

These prices are only a guideline, please contact Watermead Rose Nursing Home to find out the exact price for your requirements.

Contact Watermead Rose Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Watermead Rose Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jaime Chan (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors welcome without appointment

Parking

  • Parking on-site

Watermead Rose Nursing Home Reviews (95)

9.9

Watermead Rose Nursing Home has a Review Score of 9.9 (9.887) out of 10, based on 80 reviews in the last 2 years.
Over all time Watermead Rose Nursing Home has 95 reviews.

Overall Experience
  • 91
  • 3
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Date Published
  • 95
  • 17
  • 42
  • 80
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Reviewer Connection to Watermead Rose Nursing Home
  • 29
  • 15
  • 9
  • 6
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
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  • 2
  • 2
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  • 1
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Total of 95, showing 41-60
Review from Tracey M (Wife of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been extremely difficult for our family having to accept that we needed to access care and support from a nursing home. My husband was admitted to Watermead Rose at the beginning of the year. From the moment I stepped into the reception area I felt that I'd made the right decision and six weeks
on I haven't experienced any doubts. Recently one of the carers summed it up when she said that the staff not just care for their residents, they care for their families. Every single member of the army of staff have treated my husband and our family as individuals and have done their absolute utmost to provide care which is tailored and personal. This facility is absolutely outstanding.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeA huge thank you for taking the time to write this heartfelt review. Our staff feel privileged to care for our residents here at Watermead Rose. We are delighted that you and your family feel valued as part of our Watermead family too. I will ensure our team of care and nursing staff read your review, as well as the wider teams who play their part in making Watermead a warm and welcoming environment. We are thrilled you feel our home is outstanding, thank you so much.
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Review from C K (Wife of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home. Experienced, knowledgable team. Friendly environment.
Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing HomeThank you so much for your positive review, it means a lot to the team to receive feedback. Thank you again for your kind words.
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Review from H B (Power of Attorney of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, very friendly and treat residents with dignity and compassion. Always very reassuring. If I have any concerns they are addressed immediately and resolved, this is priceless.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for taking the time to give us such a positive review it means a lot to the team to receive this feedback.
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Review from J W (Niece of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very caring and professional. Always had time to speak with me regarding care, either in person or over the phone.
Room clean and airy.
Welcoming and helpful receptionist.
GP surgery links also very smooth/efficient.
Would definitely recommend.
Thank you all so much.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for taking the time to complete our review detailing your experience of Watermead rose. I am so glad that it has been a positive experience for both you and your loved one.
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Review from Max A (Nephew of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean home, well looked after. Staff very attentive, caring and made a fuss of the residents. Facilities and activities superb and outstanding.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your kind review and glad that you have had a positive experience of the care and environment at Watermead Rose Care Home.
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Review from Raymond L (Husband of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first opinion of this care home from outside was brilliant, when I walked inside I was astonished to find its appearance staggering. As my time went on visiting my wife I was amazed, every visit to all areas I was overwhelmed with the cleanliness. Overall the care home is brilliant in all areas.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your lovely review. I am so pleased your experience has been so positive for both of you.
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Review from C T (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care received was to a high standard, staff friendly, caring, compassionate and professional, activities very good at the care home, Mum celebrated her 90th birthday while a resident, the staff laid on a little party for her.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your lovely review it was a pleasure having your mum here at Watermead and look forward to welcoming her again soon
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Review from P D (Friend of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is my brother who I have known for over 50 years and I love him dearly. This diagnosis has been heartbreaking for me and his friends so to see him be so well looked after and his needs being met is amazing. He is a very individual character and has not lived a conventional life so for staff
to respect this is wonderful. Thank you and God bless.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for this heartfelt review it has been a pleasure having him at the service and glad that that you and him have felt comfortable here at Watermead
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Review from Debbie S (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently moved to Watermead Rose Nursing Home and we are very pleased with the care she is receiving. It was a big decision when looking at nursing care but we have certainly chosen the best place for my mother. She has taken time to transition but with the help and support of all staff
she is doing very well and receiving the care she so deserves. We are very happy.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your lovely review and taking the time to complete this and glad that your experience has been positive.
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Review from Beatrice G (Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a happy place, clean, warm, staff are really good, caring and friendly and very helpful and always go above and beyond what is required of them. Ironing, washing etc. is marvellous, clothes always returned very quickly.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you for your lovely review of your continued experience of Watermead and we continue to want to encourage your feedback to support us in our continual improvement of the service
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Review from Raj P (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are very modern and par excellent and all accommodation is widely spread with ample corridor space. It is well run by all staff and the catering staff are very flexible providing excellent tasteful food. The nurses are well-trained and do their duty diligently. Watermead Rose really alleviate
our responsibility for care as they are professionally taking care of everything.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your positive review of you and your mother's experience at Watermead Rose. We are very pleased that the home has met your expectations and I will share this with the team.
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Review from Shirley S (Granddaughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to thank all at Watermead Rose for looking after my nana so well up til the end. Always had time for her even though she was bedbound and my nana always smiled when she saw the care staff. Lovely, caring staff, very friendly, nothing too much trouble.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you for taking the time to complete a review on your experience of Watermead Rose Care Home. The team at Watermead always strive to do their best for each individual. It is good to know that your experience of Watermead Rose was a positive one during a difficult time for you and your Nana.
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Review from M W (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum went into Watermead Rose for respite care, having visited the home on a couple of occasions to look around and being sold the dream we thought this would be the perfect place but it was in fact a nightmare.
Some of the carers lacked experience in using equipment which suggested a lack of training,
she was left hanging out of her wheelchair on a couple of occasions. No one seemed to read the care plan. Long wait times when pressing the buzzer, for help, when you went out into the corridor to look for help it was often like a ghost town, lack of visibility of staff on the floor. Left in bed most of the time and often not washed and dressed for breakfast until late morning, sometimes was unsure if she had been washed at all. After 5 stressful days of feeling like we had to be there to care for my mum and make sure she was safe, we took her home again. This was our first experience of respite and we didn't get a break at all!
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeWe are so very sorry that you and your mother's experience of Watermead Rose fell below your expectations. As you are aware all concerns raised by you at the time were fully investigated by our internal team as well as by the local authority safeguarding team who took no further action. We have though taken your comments on board from our face-to-face meeting and we will use your review to continually improve the service we deliver for all our residents and their families. Once again, we are very sorry that the experience did not meet your expectations.
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Review from Joanne D (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has quickly settled in. All the staff have been very attentive, and he has quickly established good relationships with all the staff. Every time I visit, the place is spotless and all the staff are very welcoming. The choice and quality of food is excellent.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you for your lovely review; I am glad your dad is settling in well and you are pleased with the care he is receiving.
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Review from G H (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always cheerful, smiling and very helpful.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your lovely review, the staff will I am sure appreciate your positive comments.
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Review from Sarah R (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't wish for my dad to be cared for in a better place. Placing our dad in any home was a hard decision but one we knew was for the best, he is taken care of far better than we could ever do ourselves and I am so grateful. It is a lovely place to be, always spotless and such a nice atmosphere.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your positive review and I am so pleased that your dad is settling in well at Watermead Rose.
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Review from Janine M (Wife of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly and very helpful. Nothing is too much trouble, settled my husband very quickly.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your positive review of Watermead Rose care home.
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Review from Lialiana B (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Watermead Rose four weeks ago. The staff have all been very friendly and informative. Mum has settled really well, she always looks clean and tidy. The team are very caring and when I've asked for something they've been there straight away. The facilities are excellent, which is what I'd
expected from a new home.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your positive review and taking the time to complete this. We are so pleased that the home is meeting your and your mum's expectations.
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Review from Mark S (Grandson of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with Watermead Rose and how they were able to help and look after my nana after her first care home could no longer meet her needs. She is very settled and no longer trying to get up all the while. She has made friends (residents and staff) and seems much more happy. She seems to
like the smaller living area and more homely feel in the lodge. I am also very impressed with all the staff who are very friendly and helpful.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for taking the time to complete a review it does mean a lot to me and the team. I am glad that your nana is settling at Watermead Rose Care Home
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Review from B R (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. The home itself is beautiful. The hygiene is 5* plus. Highly recommend this place to anyone.
Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing HomeThank you so much for your kind review and I am glad that she has been settling in well.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Watermead Rose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Watermead Rose Nursing Home is calculated as follows: ( (858 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 935 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watermead Rose Nursing Home is based on 79 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 79 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (10)

Jaime

Jaime Chan

Job Title: Home Manager Joined: 2025

Jaime is a dedicated and experienced professional in the care industry, with over 20 years of service that has significantly shaped the quality of care provided in various settings.


A registered nurse, he has devoted his career to enhancing the welfare of not only his residents but also the staff members who support them and the families who entrust him with the care of their loved ones.


By fostering an environment of trust and open communication, Jaime ensures that every individual within Watermead Rose feels valued and heard, which is essential in delivering personalised care.


His approachable demeanor and willingness to listen foster a sense of community among the care home team, which ultimately benefits everyone within the care home's family.’


Outside of work, Jaime spends his free time with his loving wife and two daughters – enjoying quality time together and making the of the time when his daughters are young and active. He also likes sports and played basketball when he was younger.

Betty

Betty Varghese

Job Title: Deputy Manager Joined: 2023

Betty joins MACC Care in a managerial role as the Company’s vision and values resonate with her own. She wanted to be part of an organisation that is leading the way in the health and social care sector, with person-centred care being at the very core of her nursing practice.

Sue

Sue Estcourt

Job Title: Customer Relationship Manager Joined: 2024

Sue is the Customer Relationship Manager at Watermead Rose. She was inspired to enter the world of care professionally due to her personal experience of caring for two family members.


After many years in business development, sales, marketing and education, Sue embarked on a career change, where she could utilise and share her skills. In this role, Sue can truly empathise with families, listen to their concerns and cries for help and provide the warmth and understanding that many crave, as well as provide constructive advice and support.


Sue is warm, friendly and approachable. Her caring and empathetic nature, along with her knowledge, enable her to provide comfort and practical advice and support to families as they navigate their journey into care.

Kelly

Kelly Borisova

Job Title: Administrator Joined: 2023

Kelly deals with recruitment, training and new admissions & is always willing to help. Kelly loves to be very organised and is very passionate about her work.


She loves to see the residents when they come up for a coffee, and she is keen to join in any activities too.

Dhvani

Dhvani Jani

Job Title: Receptionist Joined: 2023

Dhvani’s energy could brighten up anyone’s day. She is always around to greet you on arrival with her friendly, bubbly personality & she will help you in any way she can. Dhvani loves to be involved and chat with residents to get to know them better over a coffee and a piece of cake. She strives to make people happy & will have you in stitches with her brilliant sense of humour. Nothing is ever too much for Dhvani.

Jayne

Jayne Hill

Job Title: Activities Coordinator Joined: 2024
Chloe

Chloe King

Job Title: Activities Assistant Joined: 2024

Chloe aims to keep our activities program person-centred and meaningful for our residents. She always puts the individual first, listens carefully to learn who each resident is & establishes what makes them happy

Reena

Reena Ruparelia

Job Title: Head Housekeeper Joined: 2023

Reena likes nothing more than to see the home sparklingly clean and maintaining the exceptional facilities to the highest standard, alongside her team of housekeepers. Whilst going about her work, she always finds time to stop and spend time with our wonderful residents and show them that fabulous smile.

Jasleen

Jasleen Kau

Job Title: Part time Receptionist Joined: 2025

Jasleen brings her dedication and warmth to her role. With a compassionate heart and a knack for organisation, she ensures that visitors feel welcomed and supported from the moment they step through the door. Whether it's assisting residents' families, coordinating appointments or managing inquiries, Jasleen approaches her duties with professionalism and care. Her presence at the reception desk not only facilitates smooth operations but also fosters a sense of comfort and assurance for both residents and their loved ones.

Barry

Barry Lockwood

Job Title: Resident Ambassador Joined: 2023

My name is Barry, and I am one of the Resident Ambassadors at Watermead Rose Care and Nursing Home. I used to be the Deputy Warden at St. Mary's Church. I used to enjoy amateur dramatics and was a member of The Falcon Players for many years at Stamford Hall Theatre in Leicester. I really enjoy living here at Watermead Rose and can still enjoy my hobbies of poetry, piano music and supporting Leicester City FC. I feel respected and listened to. The Care staff are always ready and willing to help. The whole home is beautifully decorated. The rooms are very generous and comfortable. The cuisine is excellent. Everyone is welcome here, and it has been lovely to become friends with the other residents and the staff. Christina is great and arranges lots of activities; there is always something going on. I really enjoy the quizzes. Watermead Rose should be at the top of the list for anyone looking. Please come and say hello when you are visiting.

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