Care Homes Owned by Select Healthcare in West Midlands

Very Pleased after just 3 months .

My Second time at royal park after breaking my other ankle and i was previously here in 2023 with the same issue when the hospital said i needed to go to a step down bed to recover they asked me where I'd like to go and without a doubt i said royal park the staff are friendly and all care for you and have a laugh and joke there is always somthing going on in the lounge and as for the food is 10 out of 10

I would especially recommend royal park to anyone who needs the care services they provide and the physiotherapy team are the best they push you to your limit but you have a good laugh and joke along the way

My step brother has been a resident for 2 years . I was a bit worried at first about him going into a home , but royal park have been amazing with him . He goes out often with Activities coordinators, he's clean , he's always well fed , his room is always clean and tidy and he's so happy . All the carers are like his family. He's made a lot of friends . The communication is great too. Always letting me no what's happening and if he needs anything etc. Love getting pictures of things he's been doing too. I cannot fault the home or any of the staff x thankyou for everything guys . Much appreciated x

Staff lie against you even when you try your hardest to be civil, restrictions on calls they say you can visit any time yet now doors are locked many a time, having to pass there all hours a night, gates always still open. The manager emailing you all hours after work. If you report them to the government safeguarding they turn on you more. Was told I can't ask questions about my son. Please, from my heart, do not leave your loved ones here. If I had the pages to say all I really would.

My wife was sent to Royal Park after being discharged from the hospital after suffering a severe stroke in July 2024. I cannot praise the staff enough they treated her with the utmost respect and dignity and they were always happy to share a joke with her. Physios and therapists were excellent in the treatment they gave her and always willing to engage with them even though she sometimes refused to cooperate with them. She enjoyed all the activities especially karaoke singing along in her own way to an English male singer/songwriter's songs. I must mention my wife's birthday, after receiving a phone call on the morning of her birthday for an invite to lunch with her I was met with a private side room decorated with banners and balloons and we enjoyed a great meal together. I will never forget the staff and wish them all the very best in the future.

I had an operation on my back in May 2024. After 6 weeks I was sent to Royal Park for Physiotherapy. Suffering from OCD as well so I was so happy the room was very clean and nice. The staff was so helpful, and kind and had a good laugh as I think they were just being kind laughing at my dad's jokes. My stay here was nice considering my ordeal with my condition was very tough to deal with mentally and physically staff helped in every aspect. BBQs in summer, karaoke, days out to the shopping centre, and fitness classes were great fun. I am now back home missing everyone. Physiotherapy was exceptional, I was happy with my care, enjoyed the events, they fed me well at lunch.

My brother is a human being, though a difficult one! Manager was not warming at all!

My dad was at Royal Park for around 4 months following a severe stroke that took his left side. When he arrived he couldn't get out of bed and do anything for himself. Following 4 months of intense physio and care from the staff, he managed to walk out un aided. He is now back home adjusting to a new way of life we didn't think would be possible. Cannot thank the staff at Royal Park enough for the help and support they gave my dad.

Everyone we met gave excellent care and were very caring to us all and it was a great comfort.

Have recently just been discharged from Royal Park after being there for 5 months, I cannot thank all the staff and physios that helped me enough from the time I got there until I left. I went in with an autoimmune disease that had left me unable to use my arms and had stopped me from walking but with the help from the physios, I walked out there unaided when I was discharged last week. Would definitely give Royal Park 5 stars and recommend them to anyone. Thank you Royal Park for all your patience and help.

The staff at Royal Park have obvious affection and care for the residents and show it often. They are always welcoming and obliging and clearly make the best interests of the residents their priority.

Completely undignified, degrading and upsetting for patients. Unclear why the hospital can use bedpans and her new care home can get her on the toilet on day one despite her left-sided paralysis post-stroke, yet, you as a rehab centre cannot. I look forward to a response and what policy/excuse you will hide behind. Avoid at all costs.

I have very serious concerns regarding what goes on and the lack of care my poor dad is receiving. If by the end of the day they have not contacted me as requested you returned my calls, I will be going to the newspapers and central news to tell my story and share the photos and also central news. I visit my dad every day. It is only because my mum passed away from cancer 2 days ago that I have had a day off. Never again will I not check on my dad as I was doing. The quicker he is out of there the better.

My aunt moved into Royal Park in March 2020. She soon settled in and is content in her forever home. She has complex specialist needs that the management and carers understand and respond to and I am very happy with the care and attention that they provide for her. All at Royal Park are friendly and helpful when approached especially the front of house and the manager of the home who always take any queries and concerns seriously and respond quickly. During the pandemic, Royal Park did everything they could to limit the impact on all people both residents, staff and visitors which is a testimony to how they care for all the people at the home. Royal Park is always clean, tidy and organised within its day to daycare, even when they are having building work done, the staff are always around and attentive. Any appointments needed outside of the home are always communicated in advance, well-organised and carers provided if needed. My aunt is happy at Royal Park that says it all.

Kind and hard-working staff. The manager, Admin, and Receptionist make you feel very welcome. The home is spotless. Maintenance is also great and will take care of any issues you have concerning your room. The home Is also on the ball with getting contractors out if any issues arise and if further works are required.

When my husband was first admitted to Royal Park from hospital quite some time ago, this was a new experience for both of us. I especially was concerned how he might settle in. I should not have worried at all as everything was better than both of us could have possibly imagined. The management and staff were so welcoming and as time as gone by we look upon them as part of our family. On the occasions that my husband is not well he is always treated with great care and dignity of which he is so appreciative. He may not be able to join in all the activities but is usually included somehow. The staff help him to Skype me on his pad everyday, that is a great comfort to both of us. I thank everyone there for their care and respect they give my husband and the peace of mind they give to me and our family.

Royal Park has been a life-changing experience for my father. When he arrived there 12-months ago, he could not walk and was not talking or eating. Within 4-months, I saw a miracle that my father was again, something I did not think I would see again. His appearance and appetite were back, and he was positively engaging with staff and other service users. The staff respected my fathers religious beliefs and took him to the temple every week once he was able to do so. 12-months on, and Father is back home. I cannot thank the staff and management at Royal Park enough for all the care and support that my father and I have received. Excellent provision.

Our son has been very well cared for and has received excellent treatment.