Select Healthcare in Kent | 3 Care Homes

Review of
Riverlea House
from B W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

The care home in which our mother is a resident is overall very good. (Our mother has Dementia) The reason I haven't given it 5 stars is that, although our mother can he difficult, our gripe is with her hearing aids. At times when we visit, she hasn't got them in, and times like when I went to visit

her yesterday, she did have them in, but they weren't switched on. Another small gripe is that some of her clothes go missing only for us to see other residents wearing them, even though her name and room number is inside the garments/shoes.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your feedback and for bringing these concerns to light. We have invested in sensory training and 1-1 training sessions for the hearing aids, as some are not clear and different to generic aids often in use. We, of course, can not force anyone to wear an aid, but are committed to finding a non-distressing way to manage this area. Our laundry team are dedicated to resolving any mishaps, and we will be investing in clear, sewn in name tags to prevent the spread of ink / deforming numbers in a dignified manner to prevent re-occurrence of missing items.

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Review of
Riverlea House
from Philippa H (Mother of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Riverlea is a wonderful home. It's light and airy and very clean, it doesn't smell. The carers and cleaners are absolutely brilliant. So caring. They have regular activities and most importantly they don't treat our elderly as children. They treat them as their elderly parent - they have a small bar

called the Drunken Duck and if somebody wants a glass of wine or beer they can have it. My mum doesn't have dementia, but the home is mixed and everybody gets used to it and help each other. Best care home I could have hoped for - and I saw a few before I decided this was best. Mum loves it and I know staff are loving mum as she's a feisty old bird that will give them a run for money. I'm saving up for a room - it's really good.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. I have passed your comments on to our team and will continue to strive to provide the highest level of care and support. We also look forward to supporting you in the future.

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Review of
Riverlea House
from A C (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

The staff are what really makes Riverlea House. Super helpful, caring, patient, interested and professional at all times. We have been very impressed with and grateful for the help we have had in transitioning Mum to residential care, they have been with us every step of the way, nothing has been too

much trouble. Even to the extent of accommodating Mum with her particular likes and dislikes, e.g. brown bread, fresh fruit etc! Riverlea House is in a lovely location, nestled in the very picturesque village of River with a garden backing onto the River Dour. I cannot recommend it highly enough.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for this wonderful feedback. Nothing is too much trouble, it's honestly a pleasure.

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Review of
Riverlea House
from Trevor W (Son of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I feel that ever since my mum arrived at Riverlea she has gone strength to strength, the staff are amazing, and they treat my mother with upmost respect, if I was to go into a care home I would pick Riverlea .

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your kind words. I have passed them on to the team. We would also be happy to have you with us!

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Review of
Wantsum Lodge
from Debbie G (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

I was a senior carer at Wantsum Lodge from May 2008 until June 2022 when I retired, so this was always going to be my first and only choice as my mum's home when she became unable to care for herself due to worsening dementia. I have always felt that Wantsum was my 2nd home and I'm glad to say that

mum soon felt the same. All of the staff are warm and friendly, and the care is second to none. There is always so much going on - music, dancing, singing, art, visits to interesting places. This spring they had baby ducks hatch in the home and mum got to gently hold one. Mum loved the food but best of all she loved the carers. We could visit at any time and were always involved in decisions regarding mum's care. Sadly my mum has just passed away and the Wantsum family have shared in our grief and are supporting us at this very difficult time. I cannot recommend Wantsum Lodge highly enough for their care, support and love, for both their residents and their families. A truly 5 star home.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for those kind words, It has been an honour and pleasure caring for mum, she is missed deeply by us all.

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Review of
Wantsum Lodge
from Sue A (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

From the moment Mum was assessed at home before moving to Wantsum, I knew we were in safe hands. On the day we arrived, we were met by staff and we were welcomed into the Wantsum family. Every aspect is exceptional - everywhere is clean and looked after, the food is delicious, the activities are varied

and appealing - from bingo, craft, sinagalongs with live music to following duck eggs as they hatch, watching the ducklings grow. There is always a happy, fun atmosphere with residents and visitors included.The staff respect the family's wishes and involved us in decisions about all aspects of Mum's care. Every member of staff goes out of their way to provide the best care - the carers, cleaning, catering, management and maintenance. It is incredible that so wonderful people are assembled in one place. We could not have wished for better care for Mum.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for those kind words, it has been an absolute pleasure getting to know you all and especially looking after mum who was unique and a strong character who will be sadly missed by us all.

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Review of
Ramsgate Care Centre
from N Z (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

After looking into care homes for my mum I stumbled across this wonderful place.
Mum has been here since April 25 and settled in so much better than I could have ever expected.
The staff that work here are kind, caring and compassionate always happy to talk to mum when needed or have a laugh with

her.
Her room is lovely and I've been invited to join in with activities if visiting at the time.
Offered a cuppa if the tea trolleys doing the rounds.
It's as near to home as you could find in a care setting.
Thank you for everything you do for mum! Keep up the great work.

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Review of
Riverlea House
from J C (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly.
A professional involved in

our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.

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Review of
Wantsum Lodge
from D M (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

Mum was welcomed into the Wantsum family 2 years ago. She was always treated like a treasured family member and on my visits I was made so welcome. All of the staff were exceptionally caring. I could phone and ask about anything and my requests were always met with "no problem". Living at the other

end of the country, it was incredibly reassuring to know that she was being looked after so well and that she was happy.

Reply from Tracey Clements, Manager at Wantsum Lodge

Thank you for your kind words it is very much appreciated. It was an absolute pleasure looking after mum for the two years she was with us.

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Review of
Wantsum Lodge
from Maria K (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

I feel it's a very warm and friendly home, and my mum is enjoying living with the other residents, and the staff are helpful, and any problems that I feel need addressing you can speak to the manager anytime, her door is always open, also my mum has made some nice friends within the home, which is lovely.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you very much for your kind words and review. It is very much appreciated and it is an absolute pleasure.

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Review of
Riverlea House
from M W (Son of Resident) assisted by family/friend published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured

that my Mother is treated well and with dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review, your kind words are very much appreciated.

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Review of
Riverlea House
from B H (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. We do have a lovely staff team. I am glad this comes across to others.

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Review of
Riverlea House
from M C (Resident) assisted by family/friend published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

Since the amount of choice at mealtimes has been reduced, the quality of food has improved.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.

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Review of
Riverlea House
from G M (Daughter-in-law of Resident) published on 14 January 2025 Submitted via Postal Card • Report

Overall Experience

When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are

well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.

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Review of
Riverlea House
from N C (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report

Overall Experience

Mum has settled in well, after a few months of initial adjustment!
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the

family are unable to assist on the day.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.

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Review of
Riverlea House
from Eric H (Brother of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions,

as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. It is always very much appreciated. I will pass your comments on to the team.

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Review of
Wantsum Lodge
from Brenda R (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

Residents are well looked after, the home is spotlessly clean, the staff are lovely. The manager takes any comments on board and the families of residents are listened to. The residents are entertained. I'm very happy that my mum is in Wantsum Lodge.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for your kind words, it's a pleasure to look after mum

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Review of
Riverlea House
from U V (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report

Overall Experience

What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your lovely review. You are more than welcome, any time.

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Review of
Riverlea House
from J S (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report

Overall Experience

Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the

afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is appreciated by all.

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Review of
Wantsum Lodge
from Rachel M (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

My mother has been at Wantsum Lodge now for nearly 5 years. The staff are amazing, the most caring, kind and compassionate people I have ever met. They welcome family and friends of loved ones and nothing is too much trouble. I am happy I can contact them at any time with concerns that may arise.
The

activities never cease to amaze me, from balloon tennis to Guinea pig petting. Live music, pottery, painting and always a party atmosphere. The food is fantastic with a lovely dining area. I would highly recommend Wantsum Lodge my mother is extremely happy there and I am comforted to know she is receiving the best care.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for your kind words. It is very much appreciated and it is an absolute pleasure.

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Care Homes Owned by Select Healthcare in Kent

Select Healthcare Locations in Kent (3)

Select Healthcare Reviews in Kent (26)

Reviews posted for members of Select Healthcare

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Wantsum Lodge

Wantsum Lodge

Ramsgate Care Centre

Riverlea House

Wantsum Lodge

Wantsum Lodge

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Wantsum Lodge

Riverlea House

Riverlea House

Wantsum Lodge

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