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Care Home Owned by Select Healthcare in Kent

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Only the locations & reviews in Kent for Select Healthcare are showing below.

View the details of all 21 locations (with 62 reviews) owned by Select Healthcare

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Select Healthcare Locations in Kent (1)

 - Browse 1 Care Home owned by Select Healthcare in Kent
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Riverlea House
105b/107 Lower Road, River, Dover CT17 0QY 
9.7 19 reviews
Riverlea House, Dover, Kent
"Riverlea is a wonderful home. It's light and airy and very clean, it doesn't smell. The carers and cleaners are absolutely brilliant. So…"   Read all 19 reviews
  • 44 Rooms
Location Type Care Home

Staff at Riverlea House aim to provide a service which enables residents to live safely and securely so they come to regard Riverlea House as their own home. Care staff strive to enhance resident ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Select Healthcare Reviews in Kent (19)

Reviews posted for members of Select Healthcare

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Review of

Riverlea House

from David B (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is looked after very well, she needs lots of help which she gets. The food is always presented well - with lots of choices. Staff are very friendly - always willing to help always polite. Very good choice of care - when looking for a home.
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Review of

Riverlea House

from B W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home in which our mother is a resident is overall very good. (Our mother has Dementia) The reason I haven't given it 5 stars is that, although our mother can he difficult, our gripe is with her hearing aids. At times when we visit, she hasn't got them in, and times like when I went to visit
her yesterday, she did have them in, but they weren't switched on. Another small gripe is that some of her clothes go missing only for us to see other residents wearing them, even though her name and room number is inside the garments/shoes.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you very much for your feedback and for bringing these concerns to light. We have invested in sensory training and 1-1 training sessions for the hearing aids, as some are not clear and different to generic aids often in use. We, of course, can not force anyone to wear an aid, but are committed to finding a non-distressing way to manage this area. Our laundry team are dedicated to resolving any mishaps, and we will be investing in clear, sewn in name tags to prevent the spread of ink / deforming numbers in a dignified manner to prevent re-occurrence of missing items.
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Review of

Riverlea House

from Philippa H (Mother of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverlea is a wonderful home. It's light and airy and very clean, it doesn't smell. The carers and cleaners are absolutely brilliant. So caring. They have regular activities and most importantly they don't treat our elderly as children. They treat them as their elderly parent - they have a small bar
called the Drunken Duck and if somebody wants a glass of wine or beer they can have it. My mum doesn't have dementia, but the home is mixed and everybody gets used to it and help each other. Best care home I could have hoped for - and I saw a few before I decided this was best. Mum loves it and I know staff are loving mum as she's a feisty old bird that will give them a run for money. I'm saving up for a room - it's really good.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your lovely review. I have passed your comments on to our team and will continue to strive to provide the highest level of care and support. We also look forward to supporting you in the future.
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Review of

Riverlea House

from A C (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are what really makes Riverlea House. Super helpful, caring, patient, interested and professional at all times. We have been very impressed with and grateful for the help we have had in transitioning Mum to residential care, they have been with us every step of the way, nothing has been too
much trouble. Even to the extent of accommodating Mum with her particular likes and dislikes, e.g. brown bread, fresh fruit etc! Riverlea House is in a lovely location, nestled in the very picturesque village of River with a garden backing onto the River Dour. I cannot recommend it highly enough.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for this wonderful feedback. Nothing is too much trouble, it's honestly a pleasure.
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Review of

Riverlea House

from Trevor W (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that ever since my mum arrived at Riverlea she has gone strength to strength, the staff are amazing, and they treat my mother with upmost respect, if I was to go into a care home I would pick Riverlea .
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your kind words. I have passed them on to the team. We would also be happy to have you with us!
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Review of

Riverlea House

from J C (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly.
A professional involved in
our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.
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Review of

Riverlea House

from M W (Son of Resident) assisted by family/friend published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured
that my Mother is treated well and with dignity.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your review, your kind words are very much appreciated.
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Review of

Riverlea House

from B H (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your review. We do have a lovely staff team. I am glad this comes across to others.
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Review of

Riverlea House

from M C (Resident) assisted by family/friend published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the amount of choice at mealtimes has been reduced, the quality of food has improved.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.
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Review of

Riverlea House

from G M (Daughter-in-law of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are
well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.
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Review of

Riverlea House

from N C (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in well, after a few months of initial adjustment!
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the
family are unable to assist on the day.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.
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Review of

Riverlea House

from Eric H (Brother of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions,
as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your review. It is always very much appreciated. I will pass your comments on to the team.
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Review of

Riverlea House

from U V (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you so much for your lovely review. You are more than welcome, any time.
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Review of

Riverlea House

from J S (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the
afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you very much for your kind words. It is appreciated by all.
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Review of

Riverlea House

from K F (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for a while now and has been treated with love, respect, and care.
All the staff have been so lovely to Mum, I cannot thank them enough.
Friendly, caring, lovely people. Thank you.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you very much for your kind review. Mum is absolutely wonderful and it's always a pleasure.
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Review of

Riverlea House

from K B (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Riverlea for almost 2 years.
Since her arrival, she has always seemed settled when we visit.
The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'.
A recent medical issue has been handled sensitively and with the local GP/hospital. We have been
kept up to date with what's happening.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your kind words, it means a lot and will be fed back to the team in our team meetings.
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Review of

Riverlea House

from A B (Son-in-law of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Riverlea for over 2 years and settled in well, the staff are really kind and caring.
When we visit they always let us know what is going on with Mum's care.
She is cautious and always clean and well-fed.
The little things like the availability of the hairdresser and someone
doing her nails is really good as well.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you for your lovely review. It is very much appreciated and it is an absolute pleasure.
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Review of

Riverlea House

from Lynda P (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a safe and caring environment which feels like a home from home for the residents. The rooms and communal areas are clean and fresh with good seating and bright and attractive decorations that reflect the seasons. The staff and manager understand my mother and are always respectful
and responsive to her needs which have been challenging on occasions. They welcome visitors and are obviously invested in supporting the wider family by providing personalised care for residents.
I would highly recommend a visit if you are looking for a residential placement for a family member.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you very much for your lovely feedback. It is an absolute pleasure looking after your mum.
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Review of

Riverlea House

from D F (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated
with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.
Reply from Natalie Lamoon, Registered Manager at Riverlea HouseThank you so so much for your kind words. It is very much appreciated.
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