Care Homes Owned by Sandwell Community Caring Trust in West Midlands

My Mom moved into Allerton Court in May of this year, understandably she was very apprehensive and to be honest so was I. I had carefully selected Allerton Court and was aware that it was excellent care home, it was clean and well maintained and every one that I spoke to was lovely. However, it was still a leap of faith because it was such a big change for Mom.
It was immediately apparent that the level of care was second to none, the staff were friendly and welcoming and immediately put my mom at ease. The staff take the time to ensure that the individual care for each resident is of the highest standard.
The professionalism shines through, the staff are always ready to discuss any queries you may have and always put mom's welfare and happiness at the center of what they do.

The attention to detail in relation to mom's health and medical needs has astonished me they are so thorough and keep me updated on every aspect of my mom's care.

Nothing was ever too much trouble for the staff working with my grandad during his stay at Allerton Court. It took a lot for grandad to come to terms with moving into a home and they put him at ease immediately (as did they with the rest of the family).
They made reasonable adjustments to suit his needs and ensure he was comfortable and happy. More impressed they listened to his wishes and feelings and incorporated them into his care planning consistently.
Grandad has since moved on from this provision but they have continued to support with anything needed to make sure Grandad is happy and safe and for this we are so grateful. Two members of staff in particular have gone above and beyond their job description and we are so grateful for all of the support and compassion shown.
I just wished other placements had staff with their level of person-centred empathetic care and respect .

Thank you for being so helpful and caring.

Care staff excellent.
Management uncaring.
No connection between the management and the clients.
Staff seemed unhappy when management arrived in the client day room.
No connection between management and visitors.
Overall aloofness to everyone.
Care staff brilliant.

Previous management really good.