Care Home Owned by Redwood Health Care in Staffordshire

It's great to receive such nice comments, thank you for taking the time to let us know how you feel. In regards to the cuppa you are more than welcome. See you soon, from myself and the team.

Thank you for your kind words, It is nice to see that you appreciate what we strive to do at High Lodge Care Home. We always want our residents to feel at home when in our care. Nan has settled in lovely and made lots of friends and that is what it is all about. Thank you, once again from myself and the team.

Thank you so much for your compliment received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern.

Thank you for your lovely comments. We strive to provide a friendly, caring home where all our residents feel safe and comfortable. A Home from Home.

Thank you for your kind words; we are so pleased you are happy with the care received at High Lodge. That you for taking the time to share your thoughts. Many Thanks

Thank you so much for your compliments received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern

Thank you so much for your kind and thoughtful words. Myself and the team are very pleased you and your mom are happy with the service we provide. It is always a hard, difficult decision to make when choosing a New care home where you feel your mother will settle, be taken care of and fingers crossed she can make some new friends. After all you want is for her to be happy, feel safe, comfortable and be herself. This is Her Home at the end of the day, we just support her. Peace of mind goes a very long way. Once again, Thank you from Myself and the team here at High Lodge Care Home.

Thank you Louise for your kind words. It means so much to the team here at High Lodge Care Home that you feel this way. I know this was a very hard decision for you to make for your husband. The fact you took the time to leave this comment says it all. Rest assured we will continue to provide all the support he needs. It is our pleasure. Thanks again from all the team.

Thank you for this really heartfelt review from myself and the team. It is not an easy decision to make in the beginning as this is not what anyone wants. We all want to grow old in the safety of our own homes with family around us so when that decision is made you have to feel that you have sought the best care possible and from what you say "you have". We strive in providing a service that caters for the individual, by involving the family/relatives and service user to achieve the very best outcome for them. We have a person-centred approach offering the individual privacy dignity and respect at all times while allowing them the freedom to express themselves. We want them to feel safe and cared for as well as part of a larger social group. "Living their best life". So when we receive a review such as yours, it feels like we are doing things right - after all this is "their home". The fact that you wouldn't hesitate in recommending us to others says it all. Once again. Thank you.

It was fantastic to read your review, and we are all very pleased as a team that you and your family member are happy with High Lodge Care Home.
It is such an important and very hard decision to make when choosing a home for your loved ones and for you to say that you found this "Gem" says it all.
As a home, we strive to provide a 5-star service remembering that this is not our home but the residents home and we are here to support and protect them, treating them with privacy, dignity and respect at all times while encouraging them to remain as independent as they can.
We operate an open and transparent culture, and always listen to suggestions to improve our service.
This is also great for other people to read who find themselves in the situation when trying to find that special home. Thank you once again for taking the time to leave this review, it means so much to the whole team to know we are doing things right for the good of our resident's health and well being.