Care Homes Owned by Redwood Health Care in Worcestershire

professional and warming
A special thank you to Ray who greeted dad on his first admission and took great care of his shaving and personal care - especially with the shaving off that moustache, and the cook, Julie's sister, cheffy as we called her for the delicious goodies she gave us especially as being sooo busy preparing for all the residents.
Once again a huge thank you to all
Best wishes Anita, Penny and Noel

nursing home to anyone and can't thank them enough!

is very happy there and has not had a bad word to say about any of them, quite the contrary.
The kindness and patience of the carers is outstanding.
He isn't left lying or sitting around in his room and participates in most activities. Someone needs to take him there so he is always looked after in that respect.
I have had occasion to speak to management a couple of times and they always make the time and reassure me if there have been any problems, not with the care, but my own anxieties about my husband.
The earlier review that was not complimentary about Brookdale, makes me wonder if they were talking about another nursing home.

have time for you and the care , and we do know the difference, is absolutely first class .
The communication is excellent and they are always easily contactable. We get regular updates, she gets constant stimulation ie:- exercise classes, activities, music etc and she is more relaxed and free of anxiety in this lovely place .
Thanks to everyone who works so hard to make a difficult situation feel a lot easier to deal with.

constant changes were made and care provided to better my Dad's comfort, quality of life and safety.
After a brief spell back home, this was to be a permanent arrangement shortly after, which was made so much easier by it already feeling so homely. He's provided with lovely food, has some of the very best care and nothing is ever overlooked in terms of constantly making further improvements tailored to each individuals needs.
The lovely atmosphere is really instilled from the manager down to her team and all combined means it would be the only option we would consider for our loved one.

Their response was above and beyond, they flew into action and he was admitted as soon as I could get him there. I even had a call from the manager who was off duty offering help to get him there.
The standard of care my husband has received since has been faultless. He is settled now (which is no mean feat) due to the care of every member of staff. There are no visiting times, I can visit day or night unannounced, which for me, speaks volumes.
It's a difficult and sad time, when the day comes that your loved one needs full time nursing care, but I am so happy he is where he is and is so well cared for.
Thank you all so much.

severe dementia are left wondering the corridors on their own, smashing up other peoples belongings & attacking visitors! I could mention the vile language that comes from the mouths of the staff. Or I could mention that certain staff feel its appropriate to offer relates their phone number for inappropriate reasons (I will let u join the dots) & when told I was married Said "your husband doesn't have to know!" Even Staff have advised us to remove our loved ones from here! This home is smoke and mirrors! Avoid at all costs! Social services are aware and investigations are being made! Our loved one is now safe with us at home!

House

weekly entertainment and recently day trips out. Would highly recommend

on we still know we made the right call. staff are friendly and always happy to help/ listen or deal with any issues.
There are activities to meet everyone's needs from gentle fitness classes / singers / animal man and lots of crafty things .
Food is lovely,and freshly cooked everyday and residents are always given a choice so no one ever goes hungry.
A lot of improvement have been done in the home in the last 12 mths and they are freshly decorating rooms .
They welcome communication and your voice is heard. Holding regular family meetings.
The manager has been amazing, always making sure we know what's going on and easy to contact if any issues arise.

The nurses and carers are amazing, very friendly, and have built a strong rapport, both with my stepdad and us as a family. The home is currently undergoing refurbishment and my stepdad has had his room completely redecorated and a new laminate floor. His room is homely and comfortable with a lovely view of the garden. There are various activities and entertainment arranged for most days which my stepdad is encouraged to join in with, as well as days out to local venues. The food is home cooked and there is a good variety. Alternative meal options are offered when necessary. We are very happy with the standard of care and would recommend Brookdale Nursing Home without hesitation.

move to Welland House, her health and general well being vastly improved and she began to enjoy her life again, due to the medical and general care that she received. She was treated respectfully by excellent, caring staff and management. Her room was great and there were always activities / entertainment provided which she really enjoyed. The food provided was superb and the whole place was very clean. We were allowed to visit whenever we wanted and were always made to feel welcome by the staff. Even right at the end of mums life, the care she received was exceptional. I would recommend Welland House Care Centre to anyone

sleep being well looked after by nurses and staff. We were well informed when we weren't at her side and we are happy Mum spent her final two months at Welland Care Centre.

checked on my friend while I was there and offered me a drink and were very responsive to my questions. Didn't see a manager but seems like a well-run home.

and the cleanliness of the home, it really does feel homely and warm. I would definitely recommend.

due to the good care they took looking after our relative.

at Welland. In particular, I would like to thank the manager, who is always up-to-date with details of my cousin's condition without needing to go and check. She was a superstar at keeping me informed/advised.

I would also like to thank the nurse I dealt with most often. Despite being very busy she would always take time to talk to me on the phone or in person if needed. Thank you all, again.