Redwood Health Care in Worcestershire | 2 Care Homes

Review of
Brookdale Nursing Home
from Hilary L (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

I cannot praise Brookdale nursing home enough. The staff have gone above and beyond to make mum as a new resident welcome after she had spent 13 long weeks in hospital. Nothing is ever too much trouble and attention to detail has been amazing. The staff are all so friendly. I would recommend Brookdale

nursing home to anyone and can't thank them enough!

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

Thank you for your lovely review - It is so kind of you to comment that our staff have gone above and beyond your expectations. We welcome you and your family to our little family.

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Review of
Brookdale Nursing Home
from Kay L (Wife of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My husband is now into his 5th week of permanent care, after having 2 periods of respite care.
We have tried other care homes which are purpose built and have all the mod cons but the care was appalling. (Or lack of!!)
The carers are absolutely brilliant with him and I cannot fault the care. He himself

is very happy there and has not had a bad word to say about any of them, quite the contrary.
The kindness and patience of the carers is outstanding.
He isn't left lying or sitting around in his room and participates in most activities. Someone needs to take him there so he is always looked after in that respect.
I have had occasion to speak to management a couple of times and they always make the time and reassure me if there have been any problems, not with the care, but my own anxieties about my husband.
The earlier review that was not complimentary about Brookdale, makes me wonder if they were talking about another nursing home.

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

We are really pleased that your husband has settled so well and It is a pleasure to have you both join our little family. Moving a loved one into permanent care is always a really hard decision but seeing you looking so much more relaxed and enjoying your time together should help you realise that the decision was the right one.

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Review of
Brookdale Nursing Home
from Andrew R (Son of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

I would like to say how very happy we are with the care our Mum is receiving at Brookdale .
She has Dementia and her needs have become intensive but the help and care we have received has been , without exaggeration, a real life saver .
The staff and management are all very welcoming, they always

have time for you and the care , and we do know the difference, is absolutely first class .
The communication is excellent and they are always easily contactable. We get regular updates, she gets constant stimulation ie:- exercise classes, activities, music etc and she is more relaxed and free of anxiety in this lovely place .
Thanks to everyone who works so hard to make a difficult situation feel a lot easier to deal with.

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Review of
Brookdale Nursing Home
from Helen E (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

It was a very difficult family decision for my Dad to enter a nursing home, however when we looked around Brookdale we were taken in by the warmth of the staff and you could feel the passion and understanding from the manager.
Initially whilst in for respite, he was treated with exemplary care, ensuring

constant changes were made and care provided to better my Dad's comfort, quality of life and safety.
After a brief spell back home, this was to be a permanent arrangement shortly after, which was made so much easier by it already feeling so homely. He's provided with lovely food, has some of the very best care and nothing is ever overlooked in terms of constantly making further improvements tailored to each individuals needs.
The lovely atmosphere is really instilled from the manager down to her team and all combined means it would be the only option we would consider for our loved one.

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

Thank you for such a kind review - we understand how difficult this decision can be and will always do our best to make people feel comfortable and that it is a home from home.

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Review of
Brookdale Nursing Home
from Janet M (Wife of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

Previously my husbands time was respite at Brookdale Nursing Home, he is now a permanent resident due to a significant down turn in his condition.
It was a bank holiday weekend, when I realised I could no longer care properly for him on my own, I didn't know which way to turn so I phoned Brookdale.

Their response was above and beyond, they flew into action and he was admitted as soon as I could get him there. I even had a call from the manager who was off duty offering help to get him there.
The standard of care my husband has received since has been faultless. He is settled now (which is no mean feat) due to the care of every member of staff. There are no visiting times, I can visit day or night unannounced, which for me, speaks volumes.
It's a difficult and sad time, when the day comes that your loved one needs full time nursing care, but I am so happy he is where he is and is so well cared for.
Thank you all so much.

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

Thank you for your lovely words, they are much appreciated. No-one ever plans to live in a care home but when it is needed we do our best to be there for the resident and the family and always encourage people to treat Brookdale like their own home, coma and go as you please and bring pets, children and definitely babies as our ladies faces light up at the sight of a baby.

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Review of
Brookdale Nursing Home
from J E (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

Where do I start! I could start by telling u that my family member was injured by a member of staff with a drinks trolley that shattered her hip. I could start by saying the residents spend 90% of the time in their rooms or beds unless there's entertainment on. I could start by saying that clients with

severe dementia are left wondering the corridors on their own, smashing up other peoples belongings & attacking visitors! I could mention the vile language that comes from the mouths of the staff. Or I could mention that certain staff feel its appropriate to offer relates their phone number for inappropriate reasons (I will let u join the dots) & when told I was married Said "your husband doesn't have to know!" Even Staff have advised us to remove our loved ones from here! This home is smoke and mirrors! Avoid at all costs! Social services are aware and investigations are being made! Our loved one is now safe with us at home!

Reply from Donna Hales, Nursing manager at Brookdale Nursing Home

I am so glad that Mom has settled well at home with her daughter as that was the only place she really wanted to be. I am unable to comment further regarding your allegations as this information can only be shared with next of kin not family friends.

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Review of
Welland House Care Centre
from Margaret B (Sister of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

My sister spent 3yearsat Welland the care she received was amazing lov and kindness by theHome Manager and all the staff at all times I can't thank them all enough for their service at all times Everytime I visited I was welcomed by the staff and phone calls always dealt with at any time Well done Welland

House

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Review of
Brookdale Nursing Home
from K B (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

Brookdale is a lovely care home. All the staff are very caring, polite and professional at all times. My mom has been here nearly 3 years and has been made very welcome from the start. A very homely place. One staff member in particular has gone over and above to ensure all residents are kept busy with

weekly entertainment and recently day trips out. Would highly recommend

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

Thank you so much for your kind words - getting to know your mom and your family has been a pleasure for all of the team.

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Review of
Brookdale Nursing Home
from J B (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Trying to find the right home for your loved ones is a daunting task, so many care homes around but so many horror stories out there. We did a lot of research and viewed a lot of homes, Brookdale stood out from others due to its friendly down to earth staff and the home from home feel. Over 12 mths

on we still know we made the right call. staff are friendly and always happy to help/ listen or deal with any issues.
There are activities to meet everyone's needs from gentle fitness classes / singers / animal man and lots of crafty things .
Food is lovely,and freshly cooked everyday and residents are always given a choice so no one ever goes hungry.
A lot of improvement have been done in the home in the last 12 mths and they are freshly decorating rooms .
They welcome communication and your voice is heard. Holding regular family meetings.
The manager has been amazing, always making sure we know what's going on and easy to contact if any issues arise.

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Review of
Brookdale Nursing Home
from Lucy Anne B (Stepdaughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My dear stepdad has been a resident since July 2024, initially for respite but ultimately as a permanent resident. From the very beginning he was made welcome, his needs were met and he soon settled in to his new environment. They have continued to monitor is ongoing care needs and adjust this accordingly.

The nurses and carers are amazing, very friendly, and have built a strong rapport, both with my stepdad and us as a family. The home is currently undergoing refurbishment and my stepdad has had his room completely redecorated and a new laminate floor. His room is homely and comfortable with a lovely view of the garden. There are various activities and entertainment arranged for most days which my stepdad is encouraged to join in with, as well as days out to local venues. The food is home cooked and there is a good variety. Alternative meal options are offered when necessary. We are very happy with the standard of care and would recommend Brookdale Nursing Home without hesitation.

Reply from Angela Butler, Nursing manager at Brookdale Nursing Home

Thank you for your kind words - It is lovely to see how much your Stepdad enjoys his trips out as well as activities in the home.

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Review of
Welland House Care Centre
from Phil J (Son of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

Welland House Care Centre looked after my mother at the end of her life and I could not have asked for better. Mum had been living at home with the assistance of family and carers but her general health had begun to deteriorate and had reached the point where 24 hour care was required. Following her

move to Welland House, her health and general well being vastly improved and she began to enjoy her life again, due to the medical and general care that she received. She was treated respectfully by excellent, caring staff and management. Her room was great and there were always activities / entertainment provided which she really enjoyed. The food provided was superb and the whole place was very clean. We were allowed to visit whenever we wanted and were always made to feel welcome by the staff. Even right at the end of mums life, the care she received was exceptional. I would recommend Welland House Care Centre to anyone

Reply from Sharon Green, Home Manager at Welland House Care Centre

It was a pleasure to look after your Mother and see her enjoy the short time she had at Welland. Thank you to you and the family for such lovely words.

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Review of
Welland House Care Centre
from Wendy S (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

My mother came to Welland Care Home in a frail condition. The staff made her feel comfortable and happy. She began to take an interest in her surroundings and problems such as lymphedema in her legs greatly improved. Sadly due to her frailty she passed away in January but she passed peacefully in her

sleep being well looked after by nurses and staff. We were well informed when we weren't at her side and we are happy Mum spent her final two months at Welland Care Centre.

Reply from Sharon Green, Home Manager at Welland House Care Centre

Thank you for those kind words. It was a pleasure to care for your mother.

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Review of
Welland House Care Centre
from David N (Brother of Resident) published on 3 February 2025 Submitted via Postal Card • Report

Overall Experience

We have been visiting our bother here for the last six weeks, while he has stayed at Welland House. We have always been made to feel welcome. We are satisfied that our bother has been well cared for here. Lovely, friendly staff, always polite and helpful.

Reply from Sharon Green, Home Manager at Welland House Care Centre

Thank you for your review, it was a pleasure to assist your brother in his time in care and assist him to move closer to his family and friends. We wish him and family all the best.

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Review of
Brookdale Nursing Home
from P S (Friend of Resident) published on 11 March 2024 Submitted via Postal Card • Report

Overall Experience

First visit to my friend, the staff were very friendly. The building certainly needs improvement as regards decorating, both regards rooms and outside. Was surprised to see the use of frozen vegetables and tinned cocktail fruit. my friend's room was clean and tidy and she seems very happy. The staff

checked on my friend while I was there and offered me a drink and were very responsive to my questions. Didn't see a manager but seems like a well-run home.

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Review of
Brookdale Nursing Home
from Rebecca M (Stepdaughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report

Overall Experience

Staff and management are always helpful and friendly.
Food looks appetising and fresh.
Homely feel.

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Review of
Brookdale Nursing Home
from E B (Stepdaughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report

Overall Experience

Staff are always so welcoming and seem to have a good relationship with my stepfather.
Any questions are answered by the manager who is always available.
Food seems to be well varied and enjoyed by the residents and can be flexible which is great.
I am very pleased with the care my stepfather receives

and the cleanliness of the home, it really does feel homely and warm. I would definitely recommend.

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Review of
Brookdale Nursing Home
from J P (Wife of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

Cannot fault the staff and the care my husband has received since April 2023. Such a friendly, caring team. The home itself is a true home from home. Excellent freshly prepared meals, as well as always making sure my husband's room is clean. What a well-run care home. Thank you for all you do.

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Review of
Brookdale Nursing Home
from S P (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report

Overall Experience

The staff are wonderful and caring. The building and some rooms are in need of decoration and are not luxurious at all, but for 'end of life' care the most important part is the staff and they rate very highly. I would use this nursing home if a similar situation arose. I was pleased with our choice,

due to the good care they took looking after our relative.

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Review of
Welland House Care Centre
from T B (Cousin of Resident) published on 1 November 2023 Submitted via Website • Report

Overall Experience

Thank you very much to the team at Welland House Care Centre who looked after my cousin in the last year of his life. Everybody I met was so helpful and kind. My cousin had a range of difficult health conditions that required nursing care in his last days; these were carefully and competently managed

at Welland. In particular, I would like to thank the manager, who is always up-to-date with details of my cousin's condition without needing to go and check. She was a superstar at keeping me informed/advised.

I would also like to thank the nurse I dealt with most often. Despite being very busy she would always take time to talk to me on the phone or in person if needed. Thank you all, again.

Reply from Huw James, Managing Director at Welland House Care Centre

Thank you for your review. We value all feedback, as this helps us to improve the service we provide. We appreciate your positive comments regarding our home, Home Manager and team, who work hard to deliver high standards of quality care. We will pass on your feedback to the team.

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Review of
Brookdale Nursing Home
from Janet H (Sister of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

If you’re looking for a placement for a loved one this is a very good option. The staff certainly seem very committed and show care, warmth and humour appropriately. They took my brother and his wife in an emergency situation. We feel fortunate that they are somewhere being so well cared for.

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Care Homes Owned by Redwood Health Care in Worcestershire

Redwood Health Care Locations in Worcestershire (2)

Redwood Health Care Reviews in Worcestershire (39)

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Brookdale Nursing Home

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Brookdale Nursing Home

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Brookdale Nursing Home

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Brookdale Nursing Home

Welland House Care Centre

Welland House Care Centre

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Brookdale Nursing Home

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Brookdale Nursing Home

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