Care Home Owned by Redwood Health Care in Warwickshire

The communication with the family members was excellent, with us receiving regular updates and a genuine willingness to listen to any concerns. Overall, I am very grateful for the care and compassion shown towards my aunties, gave us a great peace of mind that she was in the right hands up until her passing hours.

were perfect. A very caring home. Fully recommend.

and knowledgeable. If I have to ask any further questions when I'm not there, I send an email to the manager, which is always responded to very quickly. I do find mum's room quite soul-destroying and lacking in a little comfort, but we can change that ourselves by bringing in furnishings. However, with mum's dementia progressing she does not recognise many items from home, but she still needs to be comfortable.

and respect.
The home was cleaned to a very high standard and the food was cooked by a trained chef and was fantastic.
When mum was in her final days they were great. Lots of advice, we could visit whenever we asked, even in the early hours of the morning. Thank you Willow Tree from the bottom of my heart
You all made a very difficult time very bearable.

to socialise and join in with activities - exercises, singing, crafts etc. Nothing was too much trouble for the carers and nurses. She was always supervised in the day and checked/repositioned throughout the night to prevent bed sores. They kept her clean and comfortable with frequent showers or bed baths, clean clothes every day, and her clothes all hung up so neatly. Mum's room was clean, pleasant and welcoming.
She loved the food. The carers are all so kind and affectionate. Nurses very professional and attentive. They consulted with me about every aspect of Mum's care and helped me with complicated medical forms. They supported me personally when mum was at the end of her life.

find out what was going on. His drinks table was on the opposite side of the room along with his call bell, he's not mobile so can't get up and reach what he needs if it is far away. When I got to him he looked so relieved that we were there saying he had been calling out but no one was coming! When I found a staff member I asked them what was going on. They apologised and told me they had only just started their shift which was fair enough I got there a little after 7pm. I asked when he had been changed she told me 6am then 9:45am and nothing again since. There is so much more to write in there but I am limited to 1000 characters. On this night they told me it was 2 carers to 22 residents.

Thank you, all.

this one.

time. Thanks for all you do.