Care Home Owned by Capital Care Group in Warwickshire

Thank you for such a lovely review, we pride ourselves on providing the best possible care to our residents and their families, both myself and the team really appreciate your comments.

Thank you for taking time to submit such a heart felt review we sincerely appreciate your kind words, it is really important to us that we look after our residents but it's also important for us to take care of the families as well.

Thank you for taking time to submit your review, we love having your brother with us he is such a character and loves joining in the activities, we are hoping to get him out on the canal boat in the Spring!

We really appreciate your kind comments. We want our home to be a 'home from home' and our families and friends to feel comforted that their loved ones are being cared for.

Thank you for your lovely words, we are so pleased to have you all in our Town Thorns family.

Thank you for your lovely words, we're so glad your brother has settled and is happy with us.

Thank you for your kind words, we love having your mother with us, you are all part of our Town Thorns family.

Thank you for taking the time to write this review. We’re very sorry for your loss. We jointly decided to put him in the dementia unit as this has the highest staff-resident ratio and it was thought his needs warranted this level of care, and additionally it had availability of a large room which we agreed would be a good option. Upon investigation, we found one incidence of a fellow resident, on a short respite stay and confused with dementia, who had accidentally wandered into his room and urinated. This was addressed immediately with a carer staying with your husband overnight to help him feel settled, and then he was moved to a different unit the following morning. The police did attend, but were satisfied he was being well looked-after and correct procedures had been followed. Your husband was well-liked by staff at Town Thorns who did everything they could to support him through his illness. The care home manager would be happy to meet with you to discuss further.

Thank you for your kind review, I am so pleased you were able to make the most of the remaining time with your brother.

Thank you for taking the time to post this review. We’ve looked into your mum’s situation and whilst I can confirm that it’s not possible to install a cordless phone for all the residents to use, your mother has both a mobile phone and an ipad so there are a couple of options for contacting her. Our IT department have looked into any possible internet issues at the home, and have found this to be working well so this shouldn’t affect contact between yourself and your mother.
Please be assured that we take great care of your mother, and working with her family locally, ensure all of her needs are met and that she is happy.

Thank you for your kind words. It's lovely to hear that we are getting it right and that your mum is happy and settled with us.

Thank you for your review and we’re sorry you feel that the experience at Town Thorns is less than it could be.

Your relative first came to Town Thorns following a hospital discharge and the first 3 weeks were spent assessing the level of care needed. Until this had been completed, we’re unable to confirm fees, hence the delay in providing this information to you.

Our care and other team members are committed to providing the best care to our residents and our Wellbeing and Activities co-ordinators provide a wide range of group and 1:1 activities so there is usually plenty for residents to do. Town Thorns don’t have in-house physiotherapists so this, along with hearing tests and wheelchairs is referred to external contractors which can, unfortunately, take a long time.

Apologies that the access passes are delayed, we will raise this with our facilities team.

We would like to investigate the other points raised so would be grateful if you could contact us.