Capital Care Group in Warwickshire | 1 Care Home

Review of
Town Thorns Care Home
from Pete T (Nephew of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My auntie was admitted to Town Thorns in early 2025 at the age of 86 suffering from severe malnutrition. After an attempted suicide over 30 years ago, she had a damaged throat and could not eat solid foods at all. She had been in supported accommodation for many years with poor care packages and I had

never seen her manage to eat more than yoghurt and custard, even with the support of care staff in the previous homes. The care at Town Thorns has been exceptional. She has gained weight, and at the Christmas meal I went to, the cooks had prepared a full Christmas dinner in a form that she could eat. I have not seen her manage to eat a meal like this in over 20 years! She also has changed from being depressed and anxious into a confident and happy person who engages with the full range of activities provided by the home. Town Thorns has literally transformed her life for the better. Every member of staff was welcoming and friendly and have made her life a happy one. Thank you

Reply from Michelle Sides, Regional Manager at Town Thorns Care HomePeter, thank you so much for your positive feedback. The team will really appreciate this. Your aunt has truly made Town Thorns her home and engages in life here every day, thriving in every way. She really enjoys helping the team with some kitchen duties. We are thrilled at the enormous improvement your aunt has made and that is down to the dedication and care of the team here at Town Thorns. Thank you also for joining our Christmas relatives lunch, it brough so much joy to your aunt. Thank you again.

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Review of
Town Thorns Care Home
from Karen B (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

From the moment my mother was met at the door, it was clear this home was truly special. Every member of staff knew her by name and treated her with genuine respect, dignity and kindness. The care she received was always gentle, compassionate and person-centred. As my mother's health declined, the level

of care and professionalism never faltered. Shew as supported with tenderness and dignity to the end. During this difficult time, that same compassion was extended to me. I was met with empathy, patience and understanding. The staff go above and beyond, not just in their work but in the humanity they show every day. I cannot thank them enough for the care they gave my mother and for the kindness they showed me.

Reply from Michelle Sides, Regional Manager at Town Thorns Care HomeThank you Karen for your very kind words. I know the team will really appreciate this. It was an honour to support both you and your mum during this time, especially knowing the distance involved for yourself. We pride ourselves on really delivering care with compassion and kindness. The team enjoyed all the chocolates too!. Thank you for the kindness you showed to our fellow resident having dinner with them at such a difficult time. Thank you again.

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Review of
Town Thorns Care Home
from Michael B (Friend of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

Helpful reception staff who took me to the room of my colleague. As he was having a shower, I was invited to make myself a coffee.

Reply from Debbie Dale, Registered Manager at Town Thorns Care HomeThank you for taking the time to submit a review. we want everyone to feel at home here at Town Thorns.

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Review of
Town Thorns Care Home
from Barbara B (Wife of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband was in Town Thorns from March 6th until he passed away on May 22nd. In that short time, he was looked after so well, everyone played their part in his care from the cleaner, cook, care staff, nursing staff, doctors and office staff. No care home can run efficiently unless all staff work together

and Town Thorns do just that. The care and support to my husband and myself and family was excellent from beginning to end.

Reply from Debbie Dale, Care Home Manager at Town Thorns Care HomeThank you for such a lovely review, we pride ourselves on providing the best possible care to our residents and their families, both myself and the team really appreciate your comments.

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Review of
Town Thorns Care Home
from Debbie O (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

My dad moved into Town thorns in March 2025 and was a resident until he passed away in may 2025. The care he recieved was absolutely perfect. Every carer and nurse were absolutely exceptional with my dad. He had dementia and alsheimers and other health issues and his needs were always met with such

kindness, patience and care. As a family we would highly recommend anyone to put a loved one into town thorns as a resident. We were supported through dads journey completely by all staff they are exceptional. I personally cannot thank you all enough. I know dad was very happy during his time with you so a massive thank you to everyone

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for taking time to submit such a heart felt review we sincerely appreciate your kind words, it is really important to us that we look after our residents but it's also important for us to take care of the families as well.

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Review of
Town Thorns Care Home
from Connie M (Sister of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My brother is cared for with dignity and compassion. The staff are very professional and always keep me informed regarding my brother's needs. Over the many years he has been at Town Thorns we have never had any concerns, in fact his health and wellbeing have improved. We are very happy with his care.

Reply from Debbie Dale, Care Home Manager at Town Thorns Care HomeThank you for taking time to submit your review, we love having your brother with us he is such a character and loves joining in the activities, we are hoping to get him out on the canal boat in the Spring!

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Review of
Town Thorns Care Home
from Dawn C (Friend of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

We visited Town Thorns on 9th January 2025 to visit a long-standing family friend. What a lovely, friendly place. From the word go we were very happy that our friend was living in such beautiful surroundings. The receptionist on duty was lovely to us, as were all the staff that we met during our visit.

We had our minds put at ease knowing that she is being really cared for and is not just a number.
The hospital staff, including the nurses (where she was previously) could really learn some lessons from the staff at Town Thorns Care Centre. Thank you for your kindness, humour and professionalism, it is appreciated. God bless you all.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeWe really appreciate your kind comments. We want our home to be a 'home from home' and our families and friends to feel comforted that their loved ones are being cared for.

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Review of
Town Thorns Care Home
from Helen L (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My parents have been living in Town Thorns Care Home for two years. They were able to move in together at very short notice, both with very different needs. Every effort has been made for them to stay together in the same unit which is very important to them both and for us as a family.
Their needs

are regularly assessed, addressed and communicated to myself. The atmosphere in their house is very relaxed and informal and care staff are always efficient to react to requests.
My parents are very settled in Town Thorns and I would recommend considering it for your loved ones.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for your lovely words, we are so pleased to have you all in our Town Thorns family.

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Review of
Town Thorns Care Home
from Jane R (Resident) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Weekends boring, nothing to do. No entertainment. No drinks in reception area, all locked up. No wet room in ensuite room.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for taking the time to leave us a review. I'm surprised you find the weekends boring, you attended our evening event just last Saturday. We have spoken to you about the drinks for relatives in reception, they were reinstated a while ago. Regarding your bathroom, all of our ensuite bathrooms are wet rooms, one of our maintenance team will check everything is OK with yours.

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Review of
Town Thorns Care Home
from Debbie S (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident since before COVID. Town Thorns were one of the first to set up safe and secure working environments to keep everyone well, the staff did an amazing job. Thanks to all of the lovely, caring, attentive staff, Mum continues to enjoy the community, the friendly, family, fun

atmosphere at Town Thorns. The residents' needs are met and nothing is too much trouble. They take time to find out what all the residents are interested in, their favourite foods and drinks and offer a wide range of fun and exciting activities. Never a dull moment. Lovely accommodation and roomy day rooms, lots of space and such a lovely rural setting. Wonderful wildlife, nature and planted gardens to relax in and spend time with friends. Always greeted by the friendly, helpful staff. So glad we were recommended Town Thorns for Mum. We were unable to give Mum the level of care that she needed and we are so grateful she really enjoys living life at Town Thorns.

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Review of
Town Thorns Care Home
from Elizabeth M (Sister of Resident) published on 2 September 2024 Submitted via Website • Report

Overall Experience

My brother has been a resident for about four months. From the beginning the staff have asked about and listened to my brother's care needs and preferences giving client-led support and providing the best possible care for him. In addition they have supported me and kept me informed of changes to his

care needs. The staff are always patient, kind and courteous. The doctor's surgery attached to the care home have also given excellent support. I am so glad we found Town Thorns!

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for your lovely words, we're so glad your brother has settled and is happy with us.

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Review of
Town Thorns Care Home
from H W (Niece of Resident) published on 20 June 2024 Submitted via Postal Card • Report

Overall Experience

I am very impressed with the care and passion all the staff at Town Thorns have. The activities they have give the residents a lovely time. The food always looks so appetising and plentiful.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you, we really appreciate your positive review.

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Review of
Town Thorns Care Home
from Ann H (Wife of Resident) published on 4 June 2024 Submitted via Website • Report

Overall Experience

My husband has been a resident of Jackson House for just over a year. The care he is receiving is second to none.
Although I would rather he was at home with me, I know I could not possibly give him the same unstinting attention he gets from the wonderful staff that care for him.
The garden, courtyard

and communal rooms are all lovely and quite hotel-like. The admin staff and catering staff all appear to be as aware of the residents as any of the care workers. I think the ethos that drives the training and service is commendable.

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Review of
Town Thorns Care Home
from Hugh W (Son of Resident) published on 4 June 2024 Submitted via Website • Report

Overall Experience

Thoroughly professional throughout the review period. Medical supervision and intervention of the highest order. Dietary catered for, mental stimulus provided through outings, weekly guest entertainers and in-house activities.

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Review of
Town Thorns Care Home
from Suzi C (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report

Overall Experience

My dad has been at Town Thorns for nearly 18 months and I can’t fault the care he receives. He is really happy and settled and I think this is down to the staff, they are amazing, and nothing is too much trouble. The facilities are brilliant, and there is always entertainment and activities. Dad wasn’t

that keen initially but he now loves taking part in cooking, crafting, gardening and trips out. The grounds are beautiful, Dad loves to look out at the old house or go for a walk down to the pond. Inside the rooms and communal areas are lovely and always kept very clean. So glad we moved Dad here.

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Review of
Town Thorns Care Home
from Ian M (Son of Resident) published on 4 June 2024 Submitted via Website • Report

Overall Experience

My family and I have been really impressed with the care and attention my Mum has received in the last 6 months since being placed there for further assessment by the NHS following a period in hospital recovering from a fractured pelvis, complicated by sudden worsening of her dementia. Since being in

Town Thorns, she has really improved from what was a difficult period in her life. Her overall health and eating have improved immensely and she looks a lot more like her old self. The regular and differing, activities stimulate her and she has really settled in well, taking part in those that interest her. All the staff have been really nice and easy to communicate with. The buildings and facilities are modern, spotlessly clean and odour-free (something that, sadly, cannot be said of some other homes that we reviewed before her permanent placement was confirmed). In a nutshell, we are completely happy and would definitely recommend Town Thorn’s as a care home.

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Review of
Town Thorns Care Home
from Brian A (Friend of Resident) published on 29 May 2024 Submitted via Postal Card • Report

Overall Experience

Wonderful on the terrace.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeMany thanks for your review, I'm glad you are enjoying the benefits of the recently built Terrace Garden on the first floor.

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Review of
Town Thorns Care Home
from Clive B (Son of Resident) published on 5 April 2024 Submitted via Website • Report

Overall Experience

It is coming up to four years since my mother moved to Town Thorns Residential Care Home and we are very satisfied with the overall level of care that she continues to receive.
Following a major refurbishment, the facilities are very good with numerous events organised throughout the week to stimulate

and entertain the residents.
My mother is happy and speaks highly of all of the staff who look after her, who are ably and enthusiastically led by the management team.
I would be happy to recommend Town Thorns to anyone considering residential care for their loved ones.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for your kind words, we love having your mother with us, you are all part of our Town Thorns family.

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Review of
Town Thorns Care Home
from Angela G (Wife of Resident) published on 28 February 2024 Submitted via Website • Report

Overall Experience

My husband was a resident here for 7 months and has since passed away.
He had a terminal brain tumour meaning he could not walk, feed himself or toilet himself. He was totally reliant on staff to keep him safe and cared for. If They had a duty of care for him that was neglected.
He was wrongly placed

by management on the Dementia ward. He did not have Dementia.
On this ward, he was abused, bullied and threatened by 2 other male residents daily. They would come into his room many times a day and throughout the night to urinate on him by standing over him, he lay in bed helpless. Urinating on him, his bedding, on the soft chairs around his bed in the bathroom, hide in his bathroom, threaten to punch him in the face, put their fists in his face, steal his possessions and frighten him. I caught them on lots of occasions.
I had to call the Police to report the horrific abuse and demand he was moved to another appropriate ward which he was but I had to involve the Police in order to do so.
So bad.

Reply from Anna Burke, Marketing Manager at Town Thorns Care HomeThank you for taking the time to write this review. We’re very sorry for your loss. We jointly decided to put him in the dementia unit as this has the highest staff-resident ratio and it was thought his needs warranted this level of care, and additionally it had availability of a large room which we agreed would be a good option. Upon investigation, we found one incidence of a fellow resident, on a short respite stay and confused with dementia, who had accidentally wandered into his room and urinated. This was addressed immediately with a carer staying with your husband overnight to help him feel settled, and then he was moved to a different unit the following morning. The police did attend, but were satisfied he was being well looked-after and correct procedures had been followed. Your husband was well-liked by staff at Town Thorns who did everything they could to support him through his illness. The care home manager would be happy to meet with you to discuss further.

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Review of
Town Thorns Care Home
from D C (Sister of Resident) published on 21 February 2024 Submitted via Postal Card • Report

Overall Experience

My brother spent the last two months of his life at Town Thorns. He was happy and safe there until his death, just before Christmas from dementia. His family and myself were extremely impressed with the facilities, cleanliness and treatment that he received. We were also treated with care and support

from the staff. We would highly recommend Town Thorns to anyone who needs care for a relative.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care HomeThank you for your kind review, I am so pleased you were able to make the most of the remaining time with your brother.

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Care Home Owned by Capital Care Group in Warwickshire

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Capital Care Group Reviews in Warwickshire (48)

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