Care Homes Owned by Capital Care Group in West Midlands

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are delighted to hear that the welcoming atmosphere of our home and the kindness and compassion of our staff have helped your dad settle in so well.

It means a great deal to us to know that you feel confident approaching our management team with any concerns, and that you trust us to support your dad in his forever home. Providing a safe, caring and comfortable environment is at the heart of everything we do.

We truly appreciate your kind words, and we're honoured that you feel it's a pleasure to visit your dad here. Thank you for placing your trust in us.

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for taking the time to share your experience. It truly means a lot to all of us to hear that your father felt comfortable, cared for, and respected during his time at Evedale Care Home. We are honoured to have been able to support him and your whole family, through those final months. Our holistic approach means we strive to care not only for our residents' needs but also to offer guidance, reassurance, and support to their families as a whole.

Your kind words will be shared with the whole team, and I know they will be greatly appreciated. It's our privilege to provide compassionate care to residents and their families alike, and we are so glad we could do that for you.

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for your thoughtful and generous words. We are truly touched by your feedback and so pleased to know that our care and support made a difference to both your brother and yourself during such a difficult time.

Our entire team - from nursing and care staff to our ancillary colleagues - take great pride in providing compassionate, person-centred care, and your recognition means a great deal to us all. We will be sure to share your comments with everyone involved.

Your kind acknowledgment of our leadership and Directors is also deeply appreciated. It was our privilege to care for your brother and to offer you comfort and support throughout his stay.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much for your kind and heartfelt words. It was truly our privilege to care for your Nani over the past two years. She was a special part of our Anville Court family, and she will be dearly missed by all of us. Were so glad to hear that you felt supported and comforted during such a difficult time. Your message means a great deal to our entire team from carers and nurses to domestic staff and reception and we will be sure to share it with everyone. Sending our love and deepest condolences to you and your family. Thank you again for taking the time to share this it really does mean the world to us.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much for your kind and thoughtful words. We are truly grateful that you took the time to share your experience. It was a privilege to care for your brother and to support you and your family during such a meaningful time. We're so pleased to hear that you felt welcomed and supported, and that our team's efforts made a difference. Your feedback means a great deal to all of us. We will be sure to pass your message on to the entire team-it will mean so much to them.

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for taking the time to leave such a kind review of Evedale Care Home. We are delighted to hear that your father-in-law has settled in well and that you have noticed the care, kindness and companionship shown by our team.It's lovely to know you are pleased with the refurbishment, the spacious ensuite room, and the high standards of cleanliness. We're also glad you enjoyed the Elvis tribute - our team works hard to provide engaging activities and entertainment that residents and families can enjoy together.Your comments about the positive atmosphere and leadership mean a great deal to us. We are committed to making Evedale Care Home a welcoming, happy place for all residents, families, and visitors.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThat's truly wonderful to hear. It must be such a weight off your shoulders knowing she's not only safe, but also genuinely happy and cared for. The fact that your own experiences with the staff match what she's saying really speaks volumes. I'm really glad you have that peace of mind.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you very much for your feedback. We're pleased to hear that you're generally enjoying life here and that our kitchen staff have been able to adapt the menu to your preferences - it's important to us that everyone feels comfortable and well-catered for. We're also glad you find most of our carers supportive and skilled, especially with personal care. We appreciate your honesty regarding being addressed across the room and your concerns about a couple of staff members coming across as too bossy. We'll take this on board and will follow up with the team to ensure all interactions remain respectful and person-centred. It's great to know you find GP access convenient - we aim to make healthcare as accessible and stress-free as possible. Please don't hesitate to raise any further concerns with us directly - your comfort and dignity remain our top priorities.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mom felt comfortable and well cared for during her visit. It's always our goal to create a warm, welcoming environment where every resident feels seen and valued.We're glad she enjoyed her lunch (especially the pudding!), and well be sure to pass on your compliments to the team. Moments like seeing her smile are exactly why we do what we do.Thank you again for taking the time to share your experience.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much or your review and we are extremely happy that your cousins end of life care was of what it should have been. I will feed back to the Team.

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for your kind and thoughtful words. We are truly grateful that you took the time to share your experience on behalf of your mum. It means a great deal to the whole Evedale team to know that we were able to provide care, comfort, and support during such an important and sensitive time.We're especially pleased to hear that your loved one was treated with dignity and respect, and that our team helped create a calm yet uplifting atmosphere. Our staff work hard to build genuine relationships with residents and their families, and your feedback reassures us that this approach makes a real difference.Your thanks will be passed on to the team

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you for sharing such kind words during what we know is a very emotional time. We're so sorry for your loss and truly appreciate you taking the time to reflect on your dad's stay with us.It's heartening to hear that our team were able to bring moments of connection, warmth, and even humour during his time here. We strive to treat every resident with the respect, dignity, and companionship they deserve, and we're glad this came through in your experience. We're also grateful you felt supported and informed - we understand how important that is for families, especially during difficult moments. Your feedback will be shared with the whole team, and we're sure they'll be touched by your words.

Reply from Carolyn Peacock, Home Manager at Evedale Care HomeThank you so much for your kind and thoughtful words. We are truly sorry for your loss and offer our deepest condolences to you and your family.It means a great deal to us that your father's final days were spent in comfort and dignity, surrounded by care and compassion. We are especially grateful that our team could be there for you all during such a difficult time. Your appreciation will be shared with the staff, whose kindness clearly made a lasting impression.Supporting families as well as our residents is at the heart of what we do, and we're honoured to have been part of your father's journey. Thank you again for taking the time to share your experience - it is both humbling and deeply appreciated.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much for this review it means a lot that the End of Life care received was everything you wised it to be. Take care.

Reply from Kelly Richardson, Home Manager at Anville Court Care HomeThank you so much for your review - I shall feed this back to the team.