Care Homes Owned by Capital Care Group in Shropshire

health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.

for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.

she has been at Portland her interest in life has improved immensely.
All the staff are polite and friendly, they always smile and nothing is too much trouble. There appears to be a high ratio of staff to residents. I am impressed with the quality of entertainment offered. The planned events usually happen! There is always something going on plus the outside entertainers have been excellent. There are always 2 choices for lunch and portions are good sized plus a glass of wine if wanted!
The building is welcoming, warm and clean. The manager is delightful, kind and supportive to the whole family.
Thank you all for your commitment and care.

phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.

professional as one would expect and carers and support staff very attentive and friendly.
I find it reassuring to know that the home mostly employs its own team of staff rather than relying on agency staff thereby ensuring there are always familiar faces around.
It is also reassuring to know that there is an open door policy for visitors. There is a regular and varied programme of weekly activities.
The Manager is very approachable and instils confidence.

are clean and well-maintained, and his room is kept tidy. Nurses treat him with dignity and respect, regularly engaging with him as he has full capacity. This means a lot to us, as he is a proud and private gentleman who has never experienced serious illness before.
When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.

with understanding and no judgement at all. In fact, all the staff had taken time to get to know mum well and were kindness personified, particularly in the last few difficult weeks. She passed in her own, beautiful room with French doors looking out over the gardens and on to the impressive Shropshire hills beyond. Quite simply, I could have wished for nothing more.

decorated and arranged, and used for an interesting range of activities. I only wish he didn't need to be here!

dad was only there for 5 days but the care for dad was exceptional

to them for the care.

their patience and commitment.

team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.

that if I have to go in a home, Hillcrest is for me. Superb, well done.

trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here

so.