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Care Homes Owned by Capital Care Group in Shropshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Capital Care Group in Shropshire

Only the locations & reviews in Shropshire for Capital Care Group are showing below.

View the details of all 9 locations (with 627 reviews) owned by Capital Care Group

Capital Care Group Locations in Shropshire (2)

 - Browse 2 Care Homes owned by Capital Care Group in Shropshire
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Hillcrest Manor Nursing Home
Reabrook, Minsterley, Shrewsbury SY5 0DL 
9.8 60 reviews
Hillcrest Manor Nursing Home, Shrewsbury, Shropshire
"Having looked at other nursing homes for suitability for my mother's care, Hillcrest Manor stood out as clean, friendly and well run. I…"   Read all 60 reviews
  • from £1,500 / week
  • 43 Rooms
Location Type Care Home

Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire. The ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Portland House
25 Belvidere Road, Shrewsbury SY2 5LS 
9.8 59 reviews
Portland House, Shrewsbury, Shropshire
"Brilliant care - thoughtful caring staff. Very efficient and kind.My mum and dad have had excellent care at Portland and I am happy to…"   Read all 59 reviews
  • from £1,250 / week
  • 33 Rooms
Location Type Care Home

Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Learning Disability Care

Capital Care Group Reviews in Shropshire (119)

9.7

Capital Care Group has a Group Review Score of 9.7 (9.720) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Capital Care Group must have a Review Score.

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Review of

Hillcrest Manor Nursing Home

from J R (Friend of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was so very well cared for, and I would highly recommend Hillcrest to anyone.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for your lovely review. We aim to care for our residents to the best of our experienced staff's ability. As you know we are updating our rooms at the moment, and have almost finished building the extension, so we are aiming to go from strength to strength
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Review of

Portland House

from Bill D (Son of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care - thoughtful caring staff. Very efficient and kind.My mum and dad have had excellent care at Portland and I am happy to recommend the home. The staff are always responsive to any concerns that I have an alert me to any issues very quickly
Reply from Denise Jones, Manager at Portland HouseThank you for your kind review, it is a pleasure to care for both mum and dad
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Review of

Hillcrest Manor Nursing Home

from Nicolette B (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at other nursing homes for suitability for my mother's care, Hillcrest Manor stood out as clean, friendly and well run. I decided, after a visit to look at the facilities offered, to move my mother to Hillcrest Manor. The staff have always been extremely friendly but professional. Any
queries were dealt with immediately. My daughter works in the NHS and visits nursing/care homes as part of her work as a nurse. She visited with me, and her comments were that she has never been in a cleaner nursing/care home. She was impressed. Well done! The activities for the residents are wonderful too.
Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing HomeDear Nicolette,
Thank you so much for taking the time to write this lovely review for Hillcrest Manor. We are so pleased that you are happy with your choice, as we understand this is a very emotive subject and a difficult decision. I will happily share your comments with our Housekeeping Team who do work extremely hard to ensure high standards of cleanliness throughout the home. We also endeavour to offer an interesting variety of activities to appeal to all our residents, so are delighted that you have mentioned these too in your positive review.
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Review of

Hillcrest Manor Nursing Home

from Janet G (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Hillcrest Manor this month.
Dad is very happy here. All the staff are very helpful, and nothing is too much trouble. They are all kind and caring.
Also, as a family, they make us all very welcome and explain everything to us with Dad's care.
Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing HomeDear Jan,
We aim to provide holistic, person-centred care for not only your Dad (our resident) but for you and your family. Thank you for taking the time to review the team at Hillcrest Manor, it means a lot to us all that you are happy with his transition from hospital and the ongoing care we provide.
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Review of

Hillcrest Manor Nursing Home

from Sandra P (Wife of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As we enter the building, members of staff greet us with help and support.
The rooms are clean and tidy at all times.
As a visitor, I feel included with all aspects of the home.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for leaving a kind review about our home. All of the staff work hard to ensure the home runs smoothly and I am very pleased that as a visitor, you feel included too. Please do ask our chef if there are any specific meals, you think your loved one would like, we are always open to suggestions. Thank you once again for taking the time to leave a review.
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Review of

Portland House

from Jill H (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and not too busy to have a chat about my mother. We've been notified if she has been taken ill and updated about her condition. Nice friendly atmosphere with the home not being too big or impersonal.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, it is a pleasure to care for mum
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Review of

Portland House

from G P (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was on the end of life pathway, and the care and support provided to both my mother and the family was excellent. We only ever experienced kindness and compassion from all staff in every department - the manager and administrator were also incredibly helpful in guiding us through the continuing
health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, these are very much appreciated. Mum is truly missed
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Review of

Portland House

from Yvonne M (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Portland House from April 2019 until her death in December 2025 (aged 104). She received excellent nursing care, especially in the last 2 years, in which the necrotic condition of her foot required constant monitoring and skilful dressing to prevent it from spreading. She was bedridden
for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.
Reply from Denise Jones, Manager at Portland HouseThank you very much for such kind words, it was a pleasure to care for mum and she is very much missed at Portland
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Review of

Portland House

from Teresa Y (Sister of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my sister arrived at Portland House, almost a year ago, she has been treated with courtesy and kindness. She is well settled and enjoys the numerous cups of tea! The staff always treats her with dignity and understand her needs. They have time to chat and listen to her. During the time
she has been at Portland her interest in life has improved immensely.
All the staff are polite and friendly, they always smile and nothing is too much trouble. There appears to be a high ratio of staff to residents. I am impressed with the quality of entertainment offered. The planned events usually happen! There is always something going on plus the outside entertainers have been excellent. There are always 2 choices for lunch and portions are good sized plus a glass of wine if wanted!
The building is welcoming, warm and clean. The manager is delightful, kind and supportive to the whole family.
Thank you all for your commitment and care.
Reply from Denise Jones, Manager at Portland HouseThank you for such kind words. It is a pleasure to care for her.
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Review of

Portland House

from Louise K (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely fantastic all-round experience. All staff, housekeeping through to management, always professional and very welcoming. Mum's clothes, bedding and room always spotless. Plenty of activires going on and great visits from local nursery children, animals and musicians. End of life care was
phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.
Reply from Denise Jones, Manager at Portland HouseThank you for your very kind words. It was pleasure to care for mum and she is highly missed
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Review of

Portland House

from David P (Son of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff helped manage the transition from hospital to Nursing Home in a sensitive and supportive manner and have always been open and approachable.
Any concerns have been listened to and taken seriously.
The home itself is warm, welcoming, spotlessly clean and well maintained.
Nursing staff are very
professional as one would expect and carers and support staff very attentive and friendly.
I find it reassuring to know that the home mostly employs its own team of staff rather than relying on agency staff thereby ensuring there are always familiar faces around.
It is also reassuring to know that there is an open door policy for visitors. There is a regular and varied programme of weekly activities.
The Manager is very approachable and instils confidence.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, it is very much appreaciated
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Review of

Portland House

from Jo H (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Portland House since June 2025 following a stroke. The care he receives is excellent, and every member of staff is caring and considerate. Although he is mostly bedbound, they always encourage him to sit in a chair and make an effort to lift his spirits.
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are clean and well-maintained, and his room is kept tidy. Nurses treat him with dignity and respect, regularly engaging with him as he has full capacity. This means a lot to us, as he is a proud and private gentleman who has never experienced serious illness before.
When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.
Reply from Denise Jones, Manager at Portland HouseThank you very much, your words are very much appreciated, it is a pleasure to care for dad
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Review of

Hillcrest Manor Nursing Home

from Deborah S (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care and love that all the staff at Hillcrest showed to my mum. Not only were they lovely with mum, but the nurses were always there for me too when I found dealing with dementia too much to bear. A fair few times I ended up crying in their office while they listened
with understanding and no judgement at all. In fact, all the staff had taken time to get to know mum well and were kindness personified, particularly in the last few difficult weeks. She passed in her own, beautiful room with French doors looking out over the gardens and on to the impressive Shropshire hills beyond. Quite simply, I could have wished for nothing more.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for such a lovely review. Your mum was a wonderful lady who was a pleasure to know, and we miss her hugely. I am so pleased everything worked out and you were able to feel supported by the staff - we aim to help residents and families in any way we can. Thank you again.
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Review of

Hillcrest Manor Nursing Home

from Sally M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hillcrest is homely, warm and welcoming. Staff generally interact well with residents. Made to feel a part of the home. Has made life better for all.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you Sally for your positive review! We aim to be a home from home as much as possible, and treat all of our resident's with the respect they all deserve.
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Review of

Hillcrest Manor Nursing Home

from S E (Wife of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very positive experience every day - from cheerful and helpful receptionists to friendly and informed staff who have made a great effort to ensure my husband's health and social needs are met. His room is pleasant and well equipped, and he looks forward to nicely served food.
Social areas are attractively
decorated and arranged, and used for an interesting range of activities. I only wish he didn't need to be here!
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for taking the time to write such a lovely review! We aim to make our home a "home from home" by doing our best for families and residents. I am pleased you find visiting a positive experience, and I will pass on your comments to the chef, and other heads of department. Thank you again, it means a lot to us.
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Review of

Hillcrest Manor Nursing Home

from Pauline J (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into hillcrest after a few weeks in hospital .
His transfer was a little traumatic which was due to the hospital waiting for a ambulance,
When arriving at hillcrest the staff were absolutely wonderful very attentive and very pleasant reasuring dad he was in safe hands
Unfortunately
dad was only there for 5 days but the care for dad was exceptional
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for your positive review of our home. We really care about our residents, and realise that they are often feeling exhausted and confused when they arrive here, and need to feel reassured. It was a privilege to look after your dad. Thank you again.
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Review of

Portland House

from Margaret R (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful
to them for the care.
Reply from Denise Jones, Manager at Portland HouseThank you for your very kind words, it was to care for her and she is very much missed
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Review of

Portland House

from K S (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care.
A heartfelt thank you to all at Portland House the
their patience and commitment.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, it was a pleasure to care for dad
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Review of

Portland House

from Linda T (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
Reply from Denise Jones, Manager at Portland HouseThank you for your kind words. It was a pleasure to care for mum
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Review of

Portland House

from Ken D (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management
team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
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Awards / Recognitions (1)

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