Care Homes Owned by Capital Care Group in Shropshire

mum has settled into Portland House really well after a prolonged hospital stay. The staff are always friendly and I couldn't ask for a better team to look after her, all of the residents always look comfortable and well cared for, the food looks lovely and the home has a lovely relaxed family atmosphere. we can visit whenever we want to and are always made to feel welcome. Very kind and caring team. Thankyou.

Outstanding care from the professional, dedicated and compassionate team at Portland House. Mum was cared for and respected as a unique lady at Portland, where her individual needs and wishes were met with kindness. Throughout the four and a half years the consideration and professionalism of all members of the Portland team helped so much to reassure Mum herself, Dad (who is now a resident himself) and myself and brother. Thank you to Portland, the wonderful manager, nurses, carers, housekeepers, chefs, maintenance team and wider community including the responsive medical practice next door. May I especially mention the sensitive care and support we all appreciated at the time of Mum' s passing.

My friend was so very well cared for, and I would highly recommend Hillcrest to anyone.

Brilliant care - thoughtful caring staff. Very efficient and kind.My mum and dad have had excellent care at Portland and I am happy to recommend the home. The staff are always responsive to any concerns that I have an alert me to any issues very quickly

Having looked at other nursing homes for suitability for my mother's care, Hillcrest Manor stood out as clean, friendly and well run. I decided, after a visit to look at the facilities offered, to move my mother to Hillcrest Manor. The staff have always been extremely friendly but professional. Any queries were dealt with immediately. My daughter works in the NHS and visits nursing/care homes as part of her work as a nurse. She visited with me, and her comments were that she has never been in a cleaner nursing/care home. She was impressed. Well done! The activities for the residents are wonderful too.

Also, as a family, they make us all very welcome and explain everything to us with Dad's care.

As a visitor, I feel included with all aspects of the home.

The staff are always friendly and not too busy to have a chat about my mother. We've been notified if she has been taken ill and updated about her condition. Nice friendly atmosphere with the home not being too big or impersonal.

My mother was on the end of life pathway, and the care and support provided to both my mother and the family was excellent. We only ever experienced kindness and compassion from all staff in every department - the manager and administrator were also incredibly helpful in guiding us through the continuing health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.

My mother was in Portland House from April 2019 until her death in December 2025 (aged 104). She received excellent nursing care, especially in the last 2 years, in which the necrotic condition of her foot required constant monitoring and skilful dressing to prevent it from spreading. She was bedridden for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.

Thank you all for your commitment and care.

An absolutely fantastic all-round experience. All staff, housekeeping through to management, always professional and very welcoming. Mum's clothes, bedding and room always spotless. Plenty of activires going on and great visits from local nursery children, animals and musicians. End of life care was phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.

The Manager is very approachable and instils confidence.

When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.

I have nothing but praise for the care and love that all the staff at Hillcrest showed to my mum. Not only were they lovely with mum, but the nurses were always there for me too when I found dealing with dementia too much to bear. A fair few times I ended up crying in their office while they listened with understanding and no judgement at all. In fact, all the staff had taken time to get to know mum well and were kindness personified, particularly in the last few difficult weeks. She passed in her own, beautiful room with French doors looking out over the gardens and on to the impressive Shropshire hills beyond. Quite simply, I could have wished for nothing more.

Hillcrest is homely, warm and welcoming. Staff generally interact well with residents. Made to feel a part of the home. Has made life better for all.

Social areas are attractively decorated and arranged, and used for an interesting range of activities. I only wish he didn't need to be here!

Unfortunately dad was only there for 5 days but the care for dad was exceptional

My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful to them for the care.

A heartfelt thank you to all at Portland House the their patience and commitment.