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Care Homes Owned by Capital Care Group in Shropshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Capital Care Group in Shropshire

Only the locations & reviews in Shropshire for Capital Care Group are showing below.

View the details of all 9 locations (with 569 reviews) owned by Capital Care Group

Capital Care Group Locations in Shropshire (2)

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2 Care Homes owned by Capital Care Group in Shropshire
Hillcrest Manor Nursing Home

Reabrook, Minsterley, Shrewsbury SY5 0DL 

9.9 57 reviews
"I have nothing but praise for the care and love that all the staff at Hillcrest showed to my mum. Not only were they lovely with mum, but…"   Read all 57 reviews
Location Type Care Home

Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire. The skilled staff team delivers caring services to individuals… Read more about Hillcrest Manor Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 43 Rooms
  • from £1,500 / week
Portland House

25 Belvidere Road, Shrewsbury SY2 5LS 

9.7 53 reviews
"My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was…"   Read all 53 reviews
Location Type Care Home

Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions. The home has recently… Read more about Portland House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Eating Disorders
  • Acquired Brain Injury
  • 33 Rooms
  • from £1,200 / week

Capital Care Group Reviews in Shropshire (110)

9.6

Capital Care Group has a Group Review Score of 9.6 (9.629) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Capital Care Group must have a Review Score.

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Review of

Hillcrest Manor Nursing Home

from Deborah S (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care and love that all the staff at Hillcrest showed to my mum. Not only were they lovely with mum, but the nurses were always there for me too when I found dealing with dementia too much to bear. A fair few times I ended up crying in their office while they listened
with understanding and no judgement at all. In fact, all the staff had taken time to get to know mum well and were kindness personified, particularly in the last few difficult weeks. She passed in her own, beautiful room with French doors looking out over the gardens and on to the impressive Shropshire hills beyond. Quite simply, I could have wished for nothing more.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for such a lovely review. Your mum was a wonderful lady who was a pleasure to know, and we miss her hugely. I am so pleased everything worked out and you were able to feel supported by the staff - we aim to help residents and families in any way we can. Thank you again.
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Review of

Hillcrest Manor Nursing Home

from Sally M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hillcrest is homely, warm and welcoming. Staff generally interact well with residents. Made to feel a part of the home. Has made life better for all.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you Sally for your positive review! We aim to be a home from home as much as possible, and treat all of our resident's with the respect they all deserve.
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Review of

Hillcrest Manor Nursing Home

from S E (Wife of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very positive experience every day - from cheerful and helpful receptionists to friendly and informed staff who have made a great effort to ensure my husband's health and social needs are met. His room is pleasant and well equipped, and he looks forward to nicely served food.
Social areas are attractively
decorated and arranged, and used for an interesting range of activities. I only wish he didn't need to be here!
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for taking the time to write such a lovely review! We aim to make our home a "home from home" by doing our best for families and residents. I am pleased you find visiting a positive experience, and I will pass on your comments to the chef, and other heads of department. Thank you again, it means a lot to us.
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Review of

Hillcrest Manor Nursing Home

from Pauline J (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into hillcrest after a few weeks in hospital .
His transfer was a little traumatic which was due to the hospital waiting for a ambulance,
When arriving at hillcrest the staff were absolutely wonderful very attentive and very pleasant reasuring dad he was in safe hands
Unfortunately
dad was only there for 5 days but the care for dad was exceptional
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for your positive review of our home. We really care about our residents, and realise that they are often feeling exhausted and confused when they arrive here, and need to feel reassured. It was a privilege to look after your dad. Thank you again.
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Review of

Portland House

from Margaret R (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful
to them for the care.
Reply from Denise Jones, Manager at Portland HouseThank you for your very kind words, it was to care for her and she is very much missed
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Review of

Portland House

from K S (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care.
A heartfelt thank you to all at Portland House the
their patience and commitment.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, it was a pleasure to care for dad
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Review of

Portland House

from Linda T (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
Reply from Denise Jones, Manager at Portland HouseThank you for your kind words. It was a pleasure to care for mum
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Review of

Portland House

from Ken D (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management
team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
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Review of

Hillcrest Manor Nursing Home

from Dennis W (Friend of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a journey on an awful country road, the pure delight when you see Hillcrest in its own surroundings is a complete joy. The manor oozes joy straight away from the moment you walk through the door. The home is absolutely superb, with staff to match.
I will be 85 in October and have told my family
that if I have to go in a home, Hillcrest is for me. Superb, well done.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for such a glowing and articulate review! I will pass on your praise to the staff, who as you know, work hard to make sure our home is a pleasant place to be. It is always a pleasure to see our visitors and residents feeling relaxed and settled, in what we aim is a home from home.
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Review of

Portland House

from S B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
Reply from Kelly Jones, Administrator at Portland HouseThank you very much for your kind words, it is a pleasure to care for mum
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Review of

Hillcrest Manor Nursing Home

from J R (Power of Attorney of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a resident and have Power of Attorney for the resident.
My friend has been a resident since November 2024. Our experience of Hillcrest Manor has been very good in all aspects of care.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for your positive review, and thank you for being so supportive of our lovely home. It is always good to see the friends and family of our residents when they visit. We have an "open door policy" here, and are pleased to discuss any worries friends and families may have about any aspects of care. Thank you again for taking the time to review us.
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Review of

Hillcrest Manor Nursing Home

from M K (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the kindness with which my two friends are looked after. There as so many activities that they can join in with when they want to. It is expensive, as all care homes are, but I can't think of anything that needs improving.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for your kind review. We aim to offer professional, kind and knowledgeable care to all of our residents, and as you have stated, this includes our fabulous activities team! We are always learning and trying to improve, but thank you once again for your positive words.
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Review of

Portland House

from L W (Granddaughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no
trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
Reply from Kelly Jones, Administrator at Portland HouseThank you for your kind words, it was a pleasure to care for grand dad
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Review of

Portland House

from A C (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do
so.
Reply from Denise Jones, Manager at Portland HouseThank you for your kind words. We are always here for care and support
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Review of

Portland House

from Martin J (Son of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for
clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
Reply from Denise Jones, Manager at Portland HouseThank you very much for the fabulous review and kind words. Mum and the whole family will be missed.
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Review of

Hillcrest Manor Nursing Home

from S M (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are warm and friendly. Both to residents and family. Nothing is too much trouble. Having been through a journey of stress and encountering indifferent attitudes, the staff at Hillcrest Manor Nursing Home have shown empathy and real care. Always keen to answer questions and if they are
not sure they will find out. Dad is treated with dignity and respect.
Reply from Fiona Glover, Office Manager at Hillcrest Manor Nursing HomeMany thanks for taking the time to write this lovely review. We are always happy to know that family feel we are looking after not only our resident but the family as well. Moving locations can be a difficult experience for all and we always do our best to make the transaction as smooth as possible for all concerned.
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Review of

Hillcrest Manor Nursing Home

from C J (Husband of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beloved wife has been a resident of Hillcrest Manor Nursing Home for some months now and I feel it is time for me to express my deep gratitude for all the wonderful care and support she has received. Her dementia is fairly advanced now and I cannot fault the level of care and attention all the staff
provide for her. They are friendly and approachable and always so willing to answer my concerns or just talk about how she is. Nothing seems too much trouble and there is always time for them to do their best and show kindness in meeting her needs. I always feel welcome when visiting and am always offered to share a meal if I am there at lunchtime. It does feel like everyone is happy to be part of the team and always do their best under the excellent leadership.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you so much for your glowing review, it means so much to us! It must be so difficult seeing your partner become a shadow of her former self because of this debilitating disease. All staff understand how cherished our residents are by their families, and how important it is for us all to work together as a team, therefore making life as good as possible for all.
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Review of

Hillcrest Manor Nursing Home

from P E (Son of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful location and great staff, couldn't ask for a better place for my mother. Very clean and tidy and always so welcoming. I would highly recommend this place to anyone, always look forward to visiting here.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for your lovely review. I am so happy that you look forward to visiting us, to see your mother. I will pass on your kind comments.
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Review of

Hillcrest Manor Nursing Home

from David C (Partner of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this to express my deepest gratitude to all of the staff for the love and care they have given my partner over the last five years and for the kindness and support they have always shown to me.
At the onset of COVID-19, I was fortunate in being permitted to become a volunteer so that I
was able to continue being with her daily and remained in that role for two and a half years. For that privilege, I will be eternally grateful.
Because of that close contact, I can attest to the extremely high standards that are achieved in all aspects of the care provided and the wonderful atmosphere and staff interaction with residents now so dominant in the Nursing Home.
Thank you all.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing HomeThank you for your heartfelt review. To us, the partners and close family members are an extension of our residents, and so we try to work together as a team, ensuring that everyone feels cared for. We do miss your daily visits, and anyone would be hard pressed to find a more caring and dedicated partner. Please visit us when you can, you are always welcome.
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Review of

Portland House

from M J (Sister of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
Reply from Denise Jones, Manager at Portland HouseThank you very much for your kind words, this is very much appreciated.
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Awards / Recognitions (0)

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