Care Homes Owned by Capital Care Group in Staffordshire

Thank you so very much for your review of Chesford Grange. The staff pride themselves in delivering the best care in a clean and comfortable environment and they will be delighted to see that their efforts do not go unnoticed. Your Aunt enjoys the company of others and is a pleasure to care for. Many of the staff have grown fond of her and they look forward to spending time with her. She is an amazing woman and we are privileged to have her here with us. Read less

Thank you so much for taking the time to let us know what you think of our service, especially considering the emotional rollercoaster you as a family have been on. It has been an absolute pleasure to care for your dad and he is truly missed especially by the staff who have known him for the longest time. His passing touched us all but the memories we have made will live on in each and every one of us. On behalf of all of the staff at Chesford, I wish you all the very best and want you to know that your support has always been very much appreciated. Read less

Thank you so very much for your review. We know how difficult the last few weeks have been for you and yet you have still taken the time to let us know about your experience here at Chesford Grange. Your Brother was such a lovely man and he won the hearts of so many of the staff. It was a pleasure to care for him and a privilege to to be part of his final farewell. In addition to visiting your Brother, who you went above and beyond for, you have become a source of kindness, generosity, support and friendship for so many. I personally want to thank you for giving up your time so freely to become an integral part of our community. You have been a huge support for me and the Deputy Manager and have helped us immensely to achieve our goal to turn Chesford around to create a safe, supportive, caring and homely space for everyone to enjoy. As our journey continues, we know that you will remain by our side to encourage and support us and for that we are truly grateful. Read less

Thank you so much for your kind and encouraging feedback. We always want to do the best for everyone living at Chesford Grange and your mum is no exception. Despite her own challenges, she can be so caring and protective of others. It is clear to see that you are a close family and we like to think that we have become part of your extended family. Many of the staff have formed a bond with your mum and enjoy spending time with her. The staff feedback to me that you are a very approachable family and this enables us to work together for the benefit of your mum. We really appreciate everything you do to support us and value your feedback. Read less

Thank you so very much for taking the time to write a review, especially as you had already expressed your gratitude in a heartfelt 'thank you' card and the beautiful flowers that are still being admired and enjoyed everyday by all that pass through reception. Not only is it so important that the staff know that the care they provide makes a positive difference but also for anyone looking to place a loved one here at Chesford Grange, it gives them invaluable insight. The staff still speak of your dad fondly and especially in relation to his debonair appearance and gentlemanly conduct. Although our paths crossed but briefly in comparison to the lifetime you have spent with your dad, our loss weighs heavy as we say goodbye to someone we became fond of and of course this includes you as his family who have been so supportive and insightful. Read less

I think its fair to say that all staff would consider it a pleasure to care for your dad who is a perfect gentleman. I am pleased that you are happy thus far with the service provided at Chesford Grange. You mention that you feel so welcome when visiting which is really good to hear because all staff from reception through to housekeeping and everyone in-between strives to do their best to create a warm and friendly atmosphere throughout the home. I am very proud of the team not just because they work hard but also because they are dedicated to the residents that they genuinely care about and want to do their best for. Thank you so much for providing me your feedback; it really does make a difference especially for the staff who will be bursting with pride when they read it. Read less

Thank you so much for taking the time to provide feedback about how we cared for your mum, especially at what must be an emotional time for you and your family. From day one I believe we have worked together to do the very best for your mum who was a pleasure to care for and who is missed especially by those who sat with her during the last days of her life. It is so uplifting for the staff to receive such positive feedback and that in itself enables them to continue to care for the residents living at Chesford Grange in the knowledge that they are appreciated. Thank you for putting your trust in us to care for your mum; your patience, understanding and support made a huge difference. Our best wishes go to you and your family as you start the next chapter with all of the great memories of your mum that you have built up over the years and in the knowledge that she left this world knowing that she was valued, loved and cared for. Read less

Thank you so much for taking the time to share your experience of Chesford Grange with us; it certainly brought joyful tears to our eyes when we read it. Your mum is an absolute pleasure to care for and does seem to have settled in very well. Working in partnership with residents and their loved ones is definitely the key to success in terms of delivering good care. I have to say that you have been supportive of us from day one. The staff have mentioned that you always thank them on every visit for what they do for your mum and I know this because you always thank me too each time we meet. This has such a powerful impact on us all and it reminded me of the duty of care I have to my staff team as well as the Residents in my care. Since meeting you I have been inspired to show my gratitude to staff more openly and frequently and I am grateful to you for reminding me of the importance of this. Read less

Thank you so much for you feedback of the service here at Chesford Grange. It is both reassuring and rewarding to know that we are making a positive difference to those we care for. In relation specifically to your mum, she is a pleasure to care for and in addition, she gives so much back to the home in her role as a resident representative. When we ask your mum what makes her happy, she says there are 2 things; her devoted family and living at Chesford Grange. Read less