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8.8 Group Review Score (the average from all locations with a review score)
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English Care Ltd Locations (2)

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English Care Ltd Reviews (31)

8.8

English Care Ltd has a Group Review Score of 8.8 (8.845) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to English Care Ltd must have a Review Score.

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Review of

Bowbrook House

from Melanie B (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I instantly fell in love with Bowbrook House and knew it was the perfect place for our elderly Mother, who suffers from dementia. As soon as the door opened, we were greeted with the most friendly staff and an overwhelming feeling of warmth and hominess. Mother has been with Bowbrook House
now for 2 years, and the excellent care she receives never fails; every possible need is taken care of in a warm and caring manner. The staff and management cannot do enough. The personal care mum receives with regard to her dignity, nourishment, activity, feeling of security, warmth, the list is endless, and is second to none. Mother stays at Bowbrook 3 times a week and occasionally for longer respite care. She thoroughly enjoys her time there, coming home chuckling, saying what a lovely time she's had and how kind they are. The continuity of staff is commendable. Mother loves to see all the familiar faces. We feel so blessed to have found Bowbrook for our mother. Thank you all at Bowbrook House.
Reply from Katie Pugh, Administrator at Bowbrook HouseThank you for such a lovely review. Our staff are elated to hear that you are more than satisfied with the care towards your mother. They all work extremely hard, and hearing positive comments like this makes it all worthwhile. Reviews like this allow all of our dedicated staff to feel their efforts and endeavours are truly noticed. Once again, thank you
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Review of

Bowbrook House

from L D (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since September 202 and prior to this a day resident.
The care and kindness she has received has been excellent in every way. She has a lot of stimulation and is always treated with great respect. Her health needs are attended to quickly and the home contact the GP promptly
and inform the family with the outcome. I am very happy that my mother is so contented and cared for.
Reply from Mae Bordy, Administrator at Bowbrook HouseThank you so much for your lovely review. We're so happy to hear that your mum feels content and well cared for. It's lovely to know that you feel reassured and happy with the care and support she's receiving. We always want our residents and their families to feel like part of the family here, so your words really mean a lot to us.
With warmest regards,
Mae
Bowbrook House
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Review of

Lady Forester Nursing Home

from M D (Husband of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Requested use of nursing home facilities to weigh wife who has Huntington's disease. Facilities were available by friendly staff whose help was greatly appreciated.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeThank you for the feedback, we are happy that you continue to use the facilities to ensure your wife's needs can be met.
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Review of

Lady Forester Nursing Home

from David G (Son of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have dealt with The Lady Forester twice - first a few years ago during covid when our terminally ill father came out of hospital. The care he received and how that difficult time was managed by The Lady Forester we will be forever grateful for. And now our mother is a resident - initially in the
nursing wing, where the care she has received over 6 weeks following a spell in hospital has got her able to be mobile and independent again and move into an independent living flat. Both those sides of the care home are exceptionally managed and we are very happy with the whole environment - the caring staff, the facilities, the quality (and quantity) of the meals, and the flexibility to tailor the care package around the individual.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeThank you so much for your kind words and thoughtful feedback. We are deeply moved to hear how much our care meant to both your father and your mother during such significant times in your family's life. At The Lady Forester, our team is dedicated to providing the highest quality of care, and, knowing that your father's care during such a challenging time left a lasting impression truly means the world to us. It's also wonderful to hear about your mother's progress and how our staff and facilities helped her regain her independence. Your recognition of the care in both the nursing wing and independent living is a great encouragement to our team, and we're proud that you are happy with the environment, the meals, and the flexibility of our care services. We will be sure to share your feedback with the entire team, as it is words like yours that inspire us to continue to do our very best.
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Review of

Lady Forester Nursing Home

from L G (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care, enabling my mother-in-law to recover from a hospital stay and move into assisted living accommodation on-site.
All staff are friendly, caring and helpful.
The meals are exceptionally good value, tasty and nutritious and very much a highlight of the day!
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for submitting this exceptional feedback. We value your input and we are happy to hear that our services provided to your loved one meet your expectations. We are also delighted that your loved one has worked very hard to re-enable and to be able to live in the independent living facility. Success stories like this are amazing for our staff to read and we are very grateful to receive them, once again thank you.
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Review of

Lady Forester Nursing Home

from S C (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has moved from Lady Foresters to a new luxury care home (she wanted to visit shops).
The new nursing home may look luxurious but the nursing care and the individual attention are nowhere near the standard at Lady Forester. I cannot fault the care from the nurses at Lady Forester. They were experts
in their field and I had complete confidence that Mum was looked after well and any changes in her condition were recognised and treated (this is no longer the case).
In terms of individual attention, Lady Forester allows residents to have their own furniture. In Mum's case she was also given a bowl of chopped fresh fruit each day, which she ate throughout the day (this is proving very difficult to organise at her new home!).
The majority of care staff treated Mum very well (there was just one isolated incident, to my knowledge, when a member of staff was grumpy with Mum, and this is why I gave a 4 rating rather than 5 for care/support, treated with dignity and staff.
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Review of

Lady Forester Nursing Home

from Jacqui S (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are efficient, caring, friendly, happy and always willing to help. It's a very calming and happy environment and we felt that Dad was in very safe hands. Dad very much enjoyed his stay here. Highly recommended.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeThank you for such a lovely review. Our staff are elated to hear that you are more than satisfied with the care towards your father. They all work extremely hard, and hearing positive comments like this makes it all worthwhile. Reviews like this allow all of our dedicated staff to feel their efforts and endeavours are truly noticed. Once again, thank you.
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Review of

Lady Forester Nursing Home

from T W (Friend of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited a friend in Lady Forester Nursing Home twice in the past month. He appeared to be happily settled and speaks highly of the staff and food. On my first visit, all the residents appeared to be confined to their beds when I thought in the early afternoon residents should have been dressed
and sat in armchairs. I was pleased to note on my second visit at the same time of day that this was the case. My only concern was that on several occasions call bells were rung but left unanswered for five minutes or more. I cannot comment on activities, safety or value for money.
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Review of

Bowbrook House

from Samantha W (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not fault the care and support my Dad received from everyone at Bowbrook House. The home is welcoming and has a friendly family atmosphere. The care is person-centred with the care team reviewing Dad regularly to ensure they met his changing needs. All the team from carers to the owner were
brilliant in Dad's final days supporting us as well as ensuring Dad was comfortable paying attention to every detail.
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Review of

Lady Forester Nursing Home

from W K (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and professionalism of the staff in Lady Forester is absolutely second to none. The atmosphere is loving and very homely. My mother's care was absolutely first-class. And I have to say that my late husband passed away here in 2018 and he could not have had better, loving treatment.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeThank you for this very generous review. We enjoyed providing the care required, and, we are elated to hear such positive comments. Once again thank you.
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Review of

Lady Forester Nursing Home

from K B (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Lady Forester Nursing Home retirement apartments when he was 86 years old and was very happy there for five years. Over that time, he increasingly purchased more care from them which worked really well, meeting his daily needs. Last year he was unwell and hospitalised, returning
to Lady Forester Nursing Home in an extremely poorly state having spent three weeks in hospital... not eating, not drinking and unable to walk. His recovery has been miraculous and I can’t speak highly enough of the care provided. The staff go above and beyond to ensure residents are taken care of with a level of attentiveness that truly sets them apart. The food is great which is so important and makes lunchtime a delight. What truly stands out though is the care, friendliness and compassion exhibited by every member of staff, nothing is too much trouble. My father was adamant he didn’t want to go into a nursing home but he loves it, great peace of mind for his family. Thank you all.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeAfter reading this review, we are delighted to hear such positive comments. Our team will be overjoyed hearing that their support has gone above and beyond. We thank you for this review and we will certainly inform the staff of this fantastic news.
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Review of

Lady Forester Nursing Home

from E G (Relative of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family has found the services at Lady Forester faultless. As my father's health has changed, the team has responded quickly to adapt to fast-changing needs; they demonstrate that their care and commitment to my father's individual needs are paramount. My father's dignity is observed by all the staff
we see around him and he clearly trusts and respects them too. The public areas are clean and bright and, in combination with the kindness of the staff towards us all as a family, it is a welcoming and positive environment.
Reply from Keith Baggaley, Deputy Manager at Lady Forester Nursing HomeThank you, from all of our team, for your generous review. Our team always works hard to meet the needs of all those who use our service. We are very happy that you feel the expectations have been positive. Once again, thank you.
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Review of

Lady Forester Nursing Home

from D H (Friend of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I visited my friend nearly every day for the 2 months or so that she was resident in Lady Forester for nursing care following a fall. The staff on the whole especially the Philippino staff were caring. There were however a couple of incidents of disrespect by English staff shown that we both felt were
unacceptable. Equipment needs assessing. TV remote missing, radiator broken, bed kept breaking. Food not on the whole suitable for ageing people. No or very little stimulating activities or conversation with residents. On the whole for the cost, very, very disappointing.
Reply from David English, Director at Lady Forester Nursing HomeThank you for your review, we are sorry we did not meet your expectations. We welcome feedback, be it negative or positive, to use as a learning opportunity. I have completed a full investigation into your concerns.
The incident of disrespect, from staff occurred in the first week your friend was with us. Both your friend and relatives confirmed they were happy the incident had been dealt with. They were very complimentary about our service and extended the stay.
The maintenance issues were dealt with within 48 hours of reporting, by our full-time maintenance operative.
We have varied menus with a choice at each meal and cater for people with varied diets.
We provide daily group activities 7 days a week. Your friend was asked each day to participate but refused. She had daily activity time, with conversations about the local villages and how she used to like cruises.
The cost we charge for respite nursing care is comparable, if not lower than other homes in the area.
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Review of

Lady Forester Nursing Home

from J M (Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and I landed here from the hospital everyone has been very helpful and cheerful, everyone does everything to make everything easier for me, I’m comfortable and warm I’m happy, I’ve come not being able to walk and now I can do this without help. Not having to press my bell anymore. The care
has been fantastic and the food is delicious. I’ve learned to love milkshakes as I have gone off tea and coffee.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeWe are glad to hear you had such a positive experience, and, excellent news on your rehabilitation. Thank you for your generous feedback.
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Review of

Lady Forester Nursing Home

from Alida E (Respite Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have been treated with more love and care. Everything was excellent. I was here for 3 weeks recovering from a broken hip and arm.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for your kind words, I will pass your comments on to the staff. Many thanks.
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Review of

Lady Forester Nursing Home

from C B (Wife of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband returned happily to the Lady Forester Nursing Home having had respite in February. His dementia is such that he has a very short attention span and wanders around day and most nights too! He is very happy and settled. I know that often the thorny issue of “activities” comes up regularly with
regulators and the general public. The staff understand him and his “activity” is to be allowed to wander safely around, seeing smiling friendly staff all day (and night), he isn’t capable of participating in detailed activities but is supported to observe or participate on his terms.


The night staff are so tolerant and allow him to “help” them by wheeling the trolley around when up, giving him a sense of purpose. Activities are not all about playing bingo or crafts, activities should be about giving a resident a sense of purpose, a sense of being a valued member of a community. His advanced dementia means I can no longer care for him but the lovely staff do this with a sense of humour and kindness.

Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for such lovely comments, we always strive to provide the best support and care for all our residents. I will pass on your kind comments to the staff. Thank you.
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Review of

Lady Forester Nursing Home

from Karen L (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff members, who have been looking after my mother with her respite care, I'm so glad she's spent her recovery with you. She has had the best care I could have wished for. Everyone has been outstanding with kindness, caring, and compassion and looked after her so well.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for your kind review, we always strive to provide the best care and support for our residents. I will pass on your kind comments to our staff, thank you.
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Review of

Lady Forester Nursing Home

from Sally B (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Lady Forester Nursing Home for over three years now. This period has covered the Covid pandemic with all the challenges that presented for the home and family. Throughout, the care offered has been exemplary. We have been informed of mum’s welfare and communication is very effective.
Arrangements to visit were adapted to ensure families could see their loved ones.
Mum is comfortable and well looked after. She is a strong character and has clear views about her care. Staff are available to discuss any issues we have. Sensitivity is shown to any needs or wishes. This has ensured that Mum has been able to develop warm relationships with chosen staff members. An essential part of feeling “at home”.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for your kind review. We always strive to provide a high level of care and support. I will pass on your comments to our staff, thank you very much.
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Review of

Lady Forester Nursing Home

from Elizabeth V (Daughter of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, understanding, kind, calm and caring is my experience of staff at The Lady Forester Community Nursing Home. Having reached a crisis point with my Mother who has dementia, arrangements were made within days for her to move into the home. Following a thorough assessment, Mum's every need
was met, communication and attention to detail was clearly paramount to fulfill her care. Activities were encouraged with Mum taking up knitting after fifty years, this brought a tear to my eye seeing the Mum I remember doing what she once loved. The highest standard of cleanliness was obvious, immaculate in every sense but lived in. The daily menu was varied, nutritious and delicious- nothing was too much trouble. Knowing that Mum was safe, cared for and happy within Lady Forester Community Nursing Home is everything I could ask for; it is outstanding.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for your generous review. We strive to meet the needs of anyone who enters or uses our services. It was a pleasure to provide support for your mother. We will pass on your lovely review to all the staff.
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Review of

Lady Forester Nursing Home

from G W (Sister of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Lady Forester Nursing Home for 11 years plus she is not easy to care for as she has multiple problems. The management is excellent, I can’t fault the care she has, apart from the facilities being excellent I can see genuine affection from the staff for my sister. Both my sister
and the home itself are always scrupulously clean and there is absolutely no “nursing home” smell when you open the door. Because of her problems, inability to read, retain a plot when watching the television, to use her hands, it is difficult to find ways of stimulating her, the nursing home has made it their business to find out what stimulates her and have provided her with the means to access the type of program on the television and iPad that gives her pleasure.
The nursing home is at least two hours drive from where I live, sometimes a lot more, so once or twice I have thought about moving her nearer to me but no other homes I have looked that matches up in any way to Lady Forester.
Reply from Katie Pugh, Administrator at Lady Forester Nursing HomeThank you for your lovely review. We are thrilled to hear that our services provided exceed their expectations. We ensure that each individual we care for has their needs met holistically. Your generous review will be greatly received by our staff.
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Awards / Recognitions (0)

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Frequently Asked Questions about English Care Ltd

Costs for care homes owned by English Care Ltd

Average costs per week for care homes owned by English Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by English Care Ltd, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,100
Residential Dementia Care £1,100
Nursing Care £1,604
Nursing Dementia Care £1,604
All Care Types £1,352
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does English Care Ltd own?

English Care Ltd own 2 Care Homes.

Which English Care Ltd Care Homes have the highest review score?

Lady Forester Nursing Home & Bowbrook House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact English Care Ltd to verify any information. View our terms and conditions.