Care Homes Owned by English Care Ltd

now for 2 years, and the excellent care she receives never fails; every possible need is taken care of in a warm and caring manner. The staff and management cannot do enough. The personal care mum receives with regard to her dignity, nourishment, activity, feeling of security, warmth, the list is endless, and is second to none. Mother stays at Bowbrook 3 times a week and occasionally for longer respite care. She thoroughly enjoys her time there, coming home chuckling, saying what a lovely time she's had and how kind they are. The continuity of staff is commendable. Mother loves to see all the familiar faces. We feel so blessed to have found Bowbrook for our mother. Thank you all at Bowbrook House.

and inform the family with the outcome. I am very happy that my mother is so contented and cared for.

nursing wing, where the care she has received over 6 weeks following a spell in hospital has got her able to be mobile and independent again and move into an independent living flat. Both those sides of the care home are exceptionally managed and we are very happy with the whole environment - the caring staff, the facilities, the quality (and quantity) of the meals, and the flexibility to tailor the care package around the individual.

in their field and I had complete confidence that Mum was looked after well and any changes in her condition were recognised and treated (this is no longer the case).
In terms of individual attention, Lady Forester allows residents to have their own furniture. In Mum's case she was also given a bowl of chopped fresh fruit each day, which she ate throughout the day (this is proving very difficult to organise at her new home!).
The majority of care staff treated Mum very well (there was just one isolated incident, to my knowledge, when a member of staff was grumpy with Mum, and this is why I gave a 4 rating rather than 5 for care/support, treated with dignity and staff.

and sat in armchairs. I was pleased to note on my second visit at the same time of day that this was the case. My only concern was that on several occasions call bells were rung but left unanswered for five minutes or more. I cannot comment on activities, safety or value for money.

brilliant in Dad's final days supporting us as well as ensuring Dad was comfortable paying attention to every detail.

to Lady Forester Nursing Home in an extremely poorly state having spent three weeks in hospital... not eating, not drinking and unable to walk. His recovery has been miraculous and I can’t speak highly enough of the care provided. The staff go above and beyond to ensure residents are taken care of with a level of attentiveness that truly sets them apart. The food is great which is so important and makes lunchtime a delight. What truly stands out though is the care, friendliness and compassion exhibited by every member of staff, nothing is too much trouble. My father was adamant he didn’t want to go into a nursing home but he loves it, great peace of mind for his family. Thank you all.

we see around him and he clearly trusts and respects them too. The public areas are clean and bright and, in combination with the kindness of the staff towards us all as a family, it is a welcoming and positive environment.

unacceptable. Equipment needs assessing. TV remote missing, radiator broken, bed kept breaking. Food not on the whole suitable for ageing people. No or very little stimulating activities or conversation with residents. On the whole for the cost, very, very disappointing.

has been fantastic and the food is delicious. I’ve learned to love milkshakes as I have gone off tea and coffee.

regulators and the general public. The staff understand him and his “activity” is to be allowed to wander safely around, seeing smiling friendly staff all day (and night), he isn’t capable of participating in detailed activities but is supported to observe or participate on his terms.

The night staff are so tolerant and allow him to “help” them by wheeling the trolley around when up, giving him a sense of purpose. Activities are not all about playing bingo or crafts, activities should be about giving a resident a sense of purpose, a sense of being a valued member of a community. His advanced dementia means I can no longer care for him but the lovely staff do this with a sense of humour and kindness.

Arrangements to visit were adapted to ensure families could see their loved ones.
Mum is comfortable and well looked after. She is a strong character and has clear views about her care. Staff are available to discuss any issues we have. Sensitivity is shown to any needs or wishes. This has ensured that Mum has been able to develop warm relationships with chosen staff members. An essential part of feeling “at home”.

was met, communication and attention to detail was clearly paramount to fulfill her care. Activities were encouraged with Mum taking up knitting after fifty years, this brought a tear to my eye seeing the Mum I remember doing what she once loved. The highest standard of cleanliness was obvious, immaculate in every sense but lived in. The daily menu was varied, nutritious and delicious- nothing was too much trouble. Knowing that Mum was safe, cared for and happy within Lady Forester Community Nursing Home is everything I could ask for; it is outstanding.

and the home itself are always scrupulously clean and there is absolutely no “nursing home” smell when you open the door. Because of her problems, inability to read, retain a plot when watching the television, to use her hands, it is difficult to find ways of stimulating her, the nursing home has made it their business to find out what stimulates her and have provided her with the means to access the type of program on the television and iPad that gives her pleasure.
The nursing home is at least two hours drive from where I live, sometimes a lot more, so once or twice I have thought about moving her nearer to me but no other homes I have looked that matches up in any way to Lady Forester.