Crosscrown Ltd in Warwickshire | 6 Care Homes

Review of
Granville House
from Charlotte R (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My mother has been at Granville House for 8 months and I have only positive things to say. The atmosphere is friendly, peaceful and calm. The staff seem genuinely to care about the experience of the residents. The manageress is approachable and very quick to respond to questions and concerns. I will

never forget the kindness and understanding shown to me by the Operations Director when I first approached Cross Crown at a very vulnerable and distressing time in our family's lives. We were looking at several care homes at the time, but the way she dealt with us on the phone played a huge part in helping us to make our decision about where to go. The other huge factor helping this decision was the incredibly friendly and kind carer who showed me round the care home on our first visit. My mother loves her room and the view from her window. There was a wonderful BBQ organised in August which was enjoyed by residents, staff and family alike. Choosing here was the best decision we made!

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Review of
The Elms
from Louise H (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The Elms care home is a home away from home. Because there are not too many residents, it has a real family feel. The manager and her team treat dad with kindness, patience and compassion. He is well cared for and treated as if he is their family and this is down to the ethos that the manager creates

there. We are so happy with the care and support the home provides. They are always accommodating and we feel reassured that dad is being looked after while we aren't with him. We would always recommend The Elms. Thank you so much to the manager and the team.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you so much for your lovely review of The Elms Residential Home. We are pleased your Dad is happy there and with the care in which he receives xx

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Review of
The Chimneys
from Rhys D (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been a resident for 2 weeks (hospital recovery). A number of residents have passoned on & there are some new carers. Entertainment has been great & the fact that visitors dogs are present on occassions is fun, I am delighted to visit Chimneys - all present are my friends.

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Review of
The Chimneys
from Clare P (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

What a lovely summer mum has had at The Chimneys, from the summer garden party, trips to the pub for lunch, enjoying the beautiful gardens which have been entered into a competition, to all the usual entertainers and singers who come in regularly which mum really enjoys as she loves music. The food

at Chimneys is home cooked and always a choice with delicious puddings. Mum is always spotlessly clean , with matching or colour coordinated clothes on. This is such an amazing care home with staff who are dedicated to making sure the residents are healthy and most importantly happy. I highly recommend The Chimneys, mum has been here over a year and loves it. Thanks to the manager, one member of staff in particular and team for everything they do. We really appreciate it x

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for such a lovely review of The Chimneys Residential Home. We are so pleased to hear your mum is enjoying her stay at The Chimneys xx

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Review of
Clifton Court
from Lara N (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

Dad was admitted following a stroke. He did not want to go into a nursing home and unfortunately he did not engage with any of the activities - despite lots of gentle encouragement from staff. As a family we were very happy with the care provided - the carers were friendly, the food was good, although

the portions were too big when served in his room. My only criticism would be about facilities (which the home can do nothing about sadly!) such as the shower was upstairs and the room was quite small. Would recommend.

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Review of
Lilbourne Court Nursing Home
from C O (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident with you from July 2024 to March 2025. The care she received was fantastic. (FANTASTIC) She came to you from hospital following a fall and had never wanted to live in a home, but she was no longer safe at home. Lilbourne was perfect as the staff were friendly, professional,

the environment was modern and bright. I can't recommend it highly enough and that's saying something as I'm a health professional. Special thanks to two particular staff members.

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Review of
The Elms
from Christine P (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at The Elms for almost 6 years now. She has had a very difficult time with her health and can sometimes be very challenging to look after. The staff are, without exception, very Kind, compassionate and caring with mum. They are also very supportive of me and my family and

go the extra mile to help mum and keep her comfortable. The home is clean and well staffed and the food served is of good quality and nutritious. Mum is very settled and happy and I wouldn't hesitate to recommend this excellent care home.

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Review of
The Elms
from S G (Granddaughter of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

My Grandad is very happy at The Elms. He is very well looked after. He enjoys the home cooking and the care he receives from all the staff is excellent.
If anything arises they are quick to get the issue investigated and resolved as quickly as possible by medical professionals. The communication is

excellent the manager keeps me informed and updates me regularly. He recently said to the manager "thank you very much, I am very happy and are well looked after". It is a wonderful home and would highly recommend.

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Review of
Granville House
from D T (Friend of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

A group of 6 people visiting a friend who had just become a resident, we were welcomed by very helpful staff. They found a room for us all to meet privately and even gave us drinks. The staff were courteous and caring for our friend and us, facilitating one of our group who was a wheelchair user. Our

friend expressed how happy she is. The home was pleasant, clean and the added art works made a pleasing environment which our friend obviously enjoyed.

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Review of
The Elms
from E J (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

The Elms is a wonderful home from home, with a welcoming and supportive atmosphere. The staff are well-trained, showing the utmost kindness, care and consideration for the residents. The manager is very approachable, hands-on and maintains the high standards. All delicious meals are home cooked and

tailored to individual needs and tastes with a good choice on the menu. I know that my parent is in the best hands.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you so much for your lovely review of The Elms, we are most pleased to read that the manager and her team have such a considerate and caring approach. xx

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Review of
Lilbourne Court Nursing Home
from Mandy G (Wife of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

My Husband lived at Lilbourne for 5 years until he passed in March 2025, he was very well cared for, happy and supported, the staff are amazing, friendly, helpful and caring.
I am so glad I chose this nursing home and would recommend to everyone

Reply from Jindy Hayer, Operations Director at Lilbourne Court Nursing Home

Thank you for your lovely review of Lilbourne Court Nursing Home. We've loved caring for your husband over the past five years, and we miss him dearly. Thank you for choosing us at Crosscrown Ltd xx

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Review of
Woodville House
from Steve C (Son of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

Dad's birthday was the best ever. HE grinned all afternoon like a Cheshire Cat that definately had the cream. After lunch entertainment was provided by a lovely singer doing post war songs kept everybodies spirits up till a fabulous birthday cake appeared. After a bit of a sign song out popped a couple

of special constables who always make a fuss of dad to help with the cake. Some of dad's friends also joined him along with myself. A great say for a grand old man. Many thanks, grand do!

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Review of
Woodville House
from Steve S (Son of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My Dad has been a resident at Woodville House for over 3 years. During that time his care has been excellent. Dad always remarks on how good the food is and how good the staff treat him.
A big thank you to the entire team. You have gone above and beyond our expectations.
As a family we can relax

in the knowledge that Dad is in safe hands.

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Review of
Lilbourne Court Nursing Home
from T K (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My dad was admitted for what turned out to be end-of-life care. I cannot praise the carers and staff enough for their love, care, support and attention to detail. It really did feel like we were surrounded by an extended family. We were all made very welcome, and the staff helped to facilitate a peaceful

end of Dad's life surrounded by family and love. I have been a nurse for 40 years, and I can't fault the care of my dad in any way. Nothing was too much for them. They made an extremely hard time bearable, and I will always reflect on this with a smile. Thanks to the manager and your lovely staff.

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Review of
Clifton Court
from Mark N (Son of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Dad came here as a fast track from hospital. It was the last thing we expected or where he thought he would end up. The staff in the care home have been fantastic with him and he has settled in straight away.

Reply from Jindy Hayer, Operations Director at Clifton Court

Thank you for your kind words of Clifton Court. We are so pleased to hear your Dad has settled in well.

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Review of
Woodville House
from Diane J (Daughter-in-law of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Our journey with Woodville started July 2023, when we had to make the difficult decision to place my mother-in-law into the care of Woodville. It was and still is the best decision we made for her and she agrees also. I cannot say enough about the care Mom receives from the staff. Because we do not

live in the area, they always keep us informed about how she is doing, we receive pictures of some of the many activities that they have going on and I have even joined in. Mom celebrated her 101st Birthday in October, the staff arranged a wonderful Birthday celebration for her, she even had a visit with "Elvis" and 2 local community police officers and The Mayor of Rugby dropped in. Thank you to ALL staff, for taking such good care of Mom and for making Woodville not just a house but a home for her.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your lovely review of Woodville House.

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Review of
Clifton Court
from William L (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

Sadly, having experienced or been involved with more than one care and or nursing home recently, I have seen the good, the okay and the bad. Clifton Court is certainly one of the best ones I have experienced. It's clean, it's warm, it's in good condition and the food is proper, freshly prepared and

a good quality. Looking after people like my mother who needed 24-hour full nursing care is challenging for anyone and I can honestly say that every single person here did their best to accommodate her needs. Always friendly, always warm and caring. There were challenging times, but I can honestly say that the quality of care, the nursing and the management, was from the heart.

Reply from Jindy Hayer, Operations Director at Clifton Court

Thank you for your lovely review of Clifton Court Nursing Home.

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Review of
The Chimneys
from P H (Wife of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

The Chimneys Care Home management is excellent. It's well-ran and hands-on. It has a lovely, friendly atmosphere and staff are welcoming. The care is excellent and they are respectful to the residents. They have activities and singing which is very good. My husband needs a special diet, which is well-managed

and food is brilliant. They try to make the same food as the other residents, so he feels the same as everyone else. Housekeeping is great, it's kept really clean, washing is lovely and clean and ironed. It's lovely, can't praise them enough.

Reply from Jindy Hayer, Operations Director at The Chimneys

Such an amazing review of The Chimneys, the manager and team will be most pleased to read your kind words.

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Review of
The Chimneys
from Susan B (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report

Overall Experience

Well - where to start! The Chimneys is a fabulous place! Mum loves it there and we call the staff her second family - all so kind, caring and friendly - nothing too much trouble and they treat the residents like family. The food is fantastic and the entertainment outstanding. They also look after visitors

and made a lovely cake for Dad's 94th birthday - so lovely!

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you so much for very kind words of The Chimneys Residential Home.

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Review of
The Chimneys
from Derek B (Son-in-law of Resident) published on 13 January 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are so friendly, polite and part of the extended family. They not only care for the residents but family members as well. Nothing is too much trouble. Entertainment activities are excellent. Food is fantastic.

Reply from Jindy Hayer, Operations Director at The Chimneys

Such an amazing review of The Chimneys. The manager and team will be most pleased to read your kind words.

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Care Homes Owned by Crosscrown Ltd in Warwickshire

Crosscrown Ltd Locations in Warwickshire (6)

Crosscrown Ltd Reviews in Warwickshire (163)

Granville House

The Elms

The Chimneys

The Chimneys

Clifton Court

Lilbourne Court Nursing Home

The Elms

The Elms

Granville House

The Elms

Lilbourne Court Nursing Home

Woodville House

Woodville House

Lilbourne Court Nursing Home

Clifton Court

Woodville House

Clifton Court

The Chimneys

The Chimneys

The Chimneys

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