Care Homes Owned by Ivonbrook Properties - Mr & Mrs A Wright

Generally, the staff are patient and attentive to the needs of my wife and she feels that she is safe and being well looked after. Health issues were promptly noticed and acted upon. We appreciate how visits are facilitated as often as possible and arrangements agreed.

My mother fell in her own home and suffered injuries to herself. She was taken to hospital alone in the height of the COVID pandemic, no visitors allowed. Weeks later, I was advised that she would be transferred to Ivonbrook Care Home. Arrangements were made for myself and my sister to be outside the care home, so that we could see Mum on her arrival, and talk to her from a distance. I was impressed at the first meeting with personnel at Ivonbrook, who showed compassion in the situation and management are very supportive. Pandemic visiting restrictions were enforced to protect staff and residents, so visitors were not allowed inside at those times, therefore it was difficult to assess facilities initially. However, we were fully informed of Mum’s needs, health and well-being. Visiting singers were allowed to perform outside the patio doors. Residents are involved in activities, board games and painting, great ways to socialise and get to know others.

We admire the efforts Ivonbrook plans in providing interest and entertainment for all the residents.

My Mum has lived in Ivonbrook since September 2017. She has dementia so moving in for her was a very traumatic experience. However, I can not thank all the staff at the home enough for how they handled Mum and the general situation of her changing circumstances. The decision to split the home into different areas, according to the resident's needs, was a good move. Mum has settled well into her new surrounding and I believe that she is getting excellent care from the manager and the rest of the team. One positive characteristic to note about this Home is that the staff are amazingly consistent, with many working there for several years. My Mum has formed a special bond with one of the carers, who truly understands Mum's needs. They keep us up to date and informed and have managed the pandemic very well.

She settled in very well. She is looked after extremely well by the friendly and caring staff. Whenever I call or phone every member of staff is friendly and approachable. They always know who my mother is and if they don't know how she is they will find someone who has given her breakfast or what she has eaten and how she is doing healthwise.

I would highly recommend Darley Hall. There is a lovely, homely atmosphere and the staff are obviously happy which comes out in the care they take with the residents.

They have an open policy so we came and went whenever we wished and my dad came to the home to see my mum every day and they offered him lunch which was great as they kept an eye on him as well as my mum.

Both of my parents have passed away now and the end of life care was superb. It was great that my mum could stay there until the end and not have to go into hospital and again the staff were brilliant.