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Care Home Owned by Oak Tree Care Group in North Lincolnshire

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Oak Tree Care Group in North Lincolnshire

Only the locations & reviews in North Lincolnshire for Oak Tree Care Group are showing below.

View the details of all 15 locations (with 538 reviews) owned by Oak Tree Care Group

Oak Tree Care Group Locations in North Lincolnshire (1)

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1 Care Home owned by Oak Tree Care Group in North Lincolnshire
The Valleys Care Home

Harpham Close, Scunthorpe DN16 3AG 

7.5 29 reviews
"All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all…"   Read all 29 reviews
Location Type Care Home
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Mental Health
  • 84 Rooms

Oak Tree Care Group Reviews in North Lincolnshire (29)

8.7

Oak Tree Care Group has a Group Review Score of 8.7 (8.741) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Oak Tree Care Group must have a Review Score.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Oak Tree Care Group
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Review of

The Valleys Care Home

from J F (Partner of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all residents are able to choose what they prefer daily. All visitors are made very welcome and are able to visit at any time.
Reply from Alice Pawson, Home Manager at The Valleys Care Home
Hello - we wanted to thank you for the lovely review you have left us. We are so glad that you think so highly of The Valleys, as our team works really hard every day to deliver high quality care for…read more
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Review of

The Valleys Care Home

from W O (Partner of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.
Reply from Alice Pawson, Home Manager at The Valleys Care Home
Hello Thank you so much for taking the time to leave us such a lovely review. It's great to know that our staff welcome you so well - we pride ourselves on being a warm and inclusive home for…read more
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Review of

The Valleys Care Home

from James D (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care
home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.
Reply from Alice Pawson, Home Manager at The Valleys Care Home
The Valleys always strives to give the best care possible to all its residents, so it is therefore very disappointing to read this review. We are very sorry that our resident’s son, James, was unhappy…read more
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Review of

The Valleys Care Home

from Tony D (Husband of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way.
The catering department is excellent and my wife
really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch.
The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc.
The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way.
The Reception Staff are always very welcoming and smiling and seem to know who everyone is
The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare
So all in all I am very satisfied with the Valleys
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Review of

The Valleys Care Home

from Marisha F (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
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Review of

The Valleys Care Home

from Denise P (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
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Review of

The Valleys Care Home

from Mary D (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of
the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
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Review of

The Valleys Care Home

from Colin H (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.
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Review of

The Valleys Care Home

from Kerry C (Granddaughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at The Valleys is fantastic. My nan has been there for 2-years now. She's happy and looked after amazingly. Also just found my great auntie at The Valleys. We didn't know she was there as we haven't seen her for 10-years. My dad has dementia, and sooner or later, he will need to go into The
Valleys also.
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Review of

The Valleys Care Home

from Peter S (Husband of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is beautifully looked after at The Valleys Care home. All the staff are competent and caring. My family and I put our trust in the organisation and are right to do so. It is however difficult to be completely objective at present in some areas due to limited access due to Covid-19.
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Review of

The Valleys Care Home

from G C (Son of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were excellent, I have no issues. All good.
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Review of

The Valleys Care Home

from Kay B (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my mother everyone is so friendly, they all make time to speak to you. The standard of care is second to none. They always inform me of any changes in my mother's condition, it puts my mind at ease knowing she's well cared for. Laundry could be better.
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Review of

The Valleys Care Home

from David B (Son-in-law of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you enter the premises you are greeted with friendly smiles and a warm welcome. The staff and care workers are first class. I have total confidence that our loved one is being lovingly cared for. Only one concern, the laundry should improve.
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Review of

The Valleys Care Home

from Joan L (Wife of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is that everybody I have come in contact with are very caring for both my husband (respite) and myself. When I am in need of respite, they can find a room within days - this helps me enormously.
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Review of

The Valleys Care Home

from P B (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff have been excellent and have looked after Mum very well. Most of them have built up a rapport with Mum and enjoy having a laugh with her. The care home has kept us informed if Mum has been under the weather or has had any other difficulties or doctor's appointments etc. Any queries we
have raised with the care home have been addressed and resolved effectively and efficiently.
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Review of

The Valleys Care Home

from D D (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience so far has been positive regarding the care received for my mother. Any requests have always been acted upon quickly. The cleanliness and nutrition of the care home is to an excellent standard. The staff have always been accommodating and friendly. The only area I would like to see improvement
on is returning clothes to the correct resident, although I do appreciate this can be difficult. When I have raised this it has always been rectified. Mum has hair and nails done and staff take her out.
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Review of

The Valleys Care Home

from Pamela Janine W (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father came into The Valleys with vascular dementia and was upstairs at first, I must admit it was a bit scary up there but the staff reassured you and put you at ease. The Valley is very professional and I couldn't fault them, they are very attentive and put the parents needs first and foremost
and nothing is a problem for them. They are very caring and have a positive approach to the patient, it can be difficult for them as we all well know, but as my dad is now bedridden and downstairs in the Brimby unit, the staff are still loyal, caring and nothing is a problem to help the patient, they should get paid more for what they do. Thank you.
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Review of

The Valleys Care Home

from Sandra S (Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff are extremely helpful and friendly as are the manager and her office staff. I feel I am very happy and safe at The Valleys Care Home.
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Review of

The Valleys Care Home

from Susan J (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that The Valleys Care Home extremely caring, polite and pleasant not only to my father but to all the residents and their families. The service is an enormous help to us, I cannot praise them enough.
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Review of

The Valleys Care Home

from Gordon G (Husband of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is excellent.
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