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Care Home Owned by Oak Tree Care Group in North Lincolnshire

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Oak Tree Care Group in North Lincolnshire

Only the locations & reviews in North Lincolnshire for Oak Tree Care Group are showing below.

View the details of all 15 locations (with 613 reviews) owned by Oak Tree Care Group

Oak Tree Care Group Locations in North Lincolnshire (1)

 - Browse 1 Care Home owned by Oak Tree Care Group in North Lincolnshire
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The Valleys Care Home
Harpham Close, Scunthorpe DN16 3AG 
9.5 41 reviews
The Valleys Care Home, Scunthorpe, North Lincolnshire
"The Valleys always go above and beyond to ensure that the residents are well cared for. The food is excellent. My nana is a vegetarian,…"   Read all 41 reviews
  • from £1,300 / week
  • 84 Rooms
Location Type Care Home

The Valleys is a purpose-built residential care home with an adjoining Day Care Centre, set within the Lakeside and Timberland community in Scunthorpe, North Lincolnshire - a well-connected and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Oak Tree Care Group Reviews in North Lincolnshire (41)

8.9

Oak Tree Care Group has a Group Review Score of 8.9 (8.932) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Oak Tree Care Group must have a Review Score.

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Review of

The Valleys Care Home

from Martyn D (Grandson of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Valleys always go above and beyond to ensure that the residents are well cared for. The food is excellent. My nana is a vegetarian, however they always make sure she gets a varied menu. Even the chef has been up to see her to discuss new ideas for her. The staff are very friendly and are always
happy to help and give amazing care. Finally the activities are great too with live music happiny regurly.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you so much for taking the time to leave The Valleys a review. We are pleased you are happy with your Nana's care and your kind words and feedback has been shared with the team. Thank you!
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Review of

The Valleys Care Home

from John F (Son-in-law of Resident) published on 19 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in The Valleys since 4th February, she has had the best care possible from all the staff. They have shown so much considerations, care and love. Nothing has been too much trouble for anyone. We have been kept up to date about everything from day one. No complaints at all.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeWe are delighted to hear you are happy with the care provided to your loved one at The Valleys! Thank you for taking the time to leave us such a wonderful review.
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Review of

The Valleys Care Home

from E H (Friend of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here take a lot of beating. The facilities are excellent and the lovel of care outstanding. They take into account both resident and visitors.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to leave such a positive review. Relatives and friends of residents are also part of The Valleys family, we are so pleased you have a positive experience whilst visiting the home.
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Review of

The Valleys Care Home

from H M (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Valleys Care Home is beautiful, run to a high standard, spotless, tidy and always something exciting going on. Carers and staff are awsome, never had a complaint in the three years, nothing is to much trouble. Wonderful home!
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeWe are delighted to hear you are happy with the care provided to your loved one at The Valleys! Thank you for taking the time to leave us such a wonderful review. At The Valleys we aim to ensure the atmosphere is always happy and of course, care delivered is of the optimum standard.
I have shared your kind words with the team.
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Review of

The Valleys Care Home

from Diane L (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The valleys was my mum's home for 8 months, she loved every minute, the love , care , support everyone gave her and not only her they were all there for me too. Your support has been a HUGE source of strength for me . All staff are amazing
THANK YOU FROM THE BOTTOM OF MY HEART
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you so much Diane for taking the time to leave us a review. Mum was a huge part of the home and is missed dearly. I have cascaded your lovely words to the team. Thank you again, please do keep in touch.
Alice
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Review of

The Valleys Care Home

from K T (Respite Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been a very good one, the staff are so very helpful and friendly, always have time for you. They helped my with my physio exercises and have been helpful. The room was very well equiped and clean, even the cleaning staff are very polite. The choice of food on the menu was great and
all tasted very nice. The overall experience has been very good. Thank you.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to leave a lovely review. We are pleased you are on your way to recovery. I have cascaded your kind words to the teams across the home. We wish you all the best for the future.
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Review of

The Valleys Care Home

from A B (Sister of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and brother in law are both here and are very happy, very well cared for. Staff go above and beyond very clean, and food excellent (good choices).
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for your lovely feedback and for taking the time to leave us a review. I will ensure this is cascaded across to the team, we work hard to ensure all of our residents receive person-centred care and their stay is as comfortable as possible.
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Review of

The Valleys Care Home

from Carol C (Wife of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic, top notch. My husband has come on leaps and bounds since being at The Valleys. All the carers have looked after my husband really well and also me. Management as well, they have been there for us every step of the way.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to write a review for your husband's stay at The Valleys Carol. Your feedback is greatly appreciated by us all at the home. We strive to ensure all of our residents receive person-centred care and ensure their stay with us is as comfortable as possible.
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Review of

The Valleys Care Home

from Sheila S (Sister of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home is excellent for my sister as she is happy, content and safe. She seems to get on with all the staff and residents and mixes in well. The food is excellent, as she was very skinny when she came in, but has put weight on. I am quite happy with her living here.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for your lovely review Sheila. Our team are proud to provide excellent care, I will ensure your feedback is cascaded across the team.
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Review of

The Valleys Care Home

from K S (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team should be applauded. Thank you for the compassionate way in which my dad was treated during the almost 2 years he was at the home. I witnessed many acts of kindness, not only towards him but other residents whilst I visited. All I can say is 'care' home is definitely the right term to
use for The Valleys.
Reply from Tyler McCullagh, Regional Manager at The Valleys Care HomeThank you for your kind words.
Im very sorry for the loss of your dad. It means a lot to hear that he was treated with compassion during his time at The Valleys, and that you were able to see the care and kindness the team show to residents every day.
Ill make sure your comments are shared with the team they will really appreciate them.
Thank you again for taking the time to leave a review.
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Review of

The Valleys Care Home

from Joanne M (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum & dad (passed away in October) have been in The Valleys for 3 years. The home, management, and staff have been amazing. Very supportive, caring, and always approachable. I can honesrtly nor thank them all enough for everything they have done for my mum and Dad.
Very thankful for all they have
done and continue to do for Mum.
Reply from Tyler McCullagh, Regional Manager at The Valleys Care HomeThank you for taking the time to leave such a kind review.
Im very sorry to hear about the loss of your dad. Its lovely to hear that both your mum and dad have been well cared for during their time at The Valleys, and that the team have been supportive to you and your family over the past few years.
Your comments will mean a lot to the staff and management team, and Ill be sure to pass them on.
Thank you again for your kind words and for placing your trust in the team at The Valleys.
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Review of

The Valleys Care Home

from A N (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, carers and management team at The Valleys go above and beyond. Long after I return home abroad, I will remember the many moments of care, kindness and connections I have experienced with you all - and of course in the way you have cared for my mum. Thank you from the bottom of my heart
for everything. I have huge admiration and appreciation for all that you do and I am touched to recognise the difference you make to the well being of our older folk, meaningful work indeed!
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you so much for your kind words, this is greatly appreciated and has been shared with the teams.
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Review of

The Valleys Care Home

from J F (Partner of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all residents are able to choose what they prefer daily. All visitors are made very welcome and are able to visit at any time.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeHello - we wanted to thank you for the lovely review you have left us. We are so glad that you think so highly of The Valleys, as our team works really hard every day to deliver high quality care for all our residents. We will always go 'above and beyond' if required and if there is anything you need in the future please do not hesitate to contact me.
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Review of

The Valleys Care Home

from W O (Partner of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeHello Thank you so much for taking the time to leave us such a lovely review. It's great to know that our staff welcome you so well - we pride ourselves on being a warm and inclusive home for everyone. For our part, it is lovely to have you visit and please don't hesitate to contact me if there is anything more we can do for you, to make your visits even more special and enjoyable.
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Review of

The Valleys Care Home

from James D (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care
home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeThe Valleys always strives to give the best care possible to all its residents, so it is therefore very disappointing to read this review. We are very sorry that our resident’s son, James, was unhappy with the care that we gave his Mum whilst she was with us.

However, we do not recognise his description of the care given or indeed the attitude of the home. We feel the review is inaccurate on many levels and gives a completely false impression of what actually occurred in the home and of the treatment and care given to his mother during her stay with us.

We would like to take this opportunity to address specific points:
The reviewer states “My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly.”
Factually we can confirm that this resident’s weight did not decrease during their stay at the home. This resident came to reside at the care home as requested by the family, and 3 show arounds of the home were conducted prior to admission.
The reviewer states “Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care home.”
We can confirm the nature of the people we care for does mean they are at high risk of falls and all appropriate steps are taken to minimise risk and injury. We ensure that all external healthcare professionals are involved, and we can confirm that factually this was the case for this resident.
The hospital contacted the care home when this resident was ready for discharge and asked if she could return to The Valleys but stated that she now required a 1:1 care regime. The Valleys Care home is not able to facilitate 1:1 placements, and this is when an alternative care home was explored for this resident.
The reviewer states “She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.”
A full internal investigation was carried out by the care home and shared with the local authority Safeguarding team with no further actions recommended by the Safeguarding Team on reviewing the report. The assertions by the reviewer are factually inaccurate.

We always welcome feedback; however, it is our opinion that this review is neither balanced nor factually accurate. We are always more than happy to discuss the care we give with any family and would be happy to do so in this case, if James would like to get back in touch with us.
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Review of

The Valleys Care Home

from Tony D (Husband of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way.
The catering department is excellent and my wife
really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch.
The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc.
The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way.
The Reception Staff are always very welcoming and smiling and seem to know who everyone is
The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare
So all in all I am very satisfied with the Valleys
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Review of

The Valleys Care Home

from Marisha F (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
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Review of

The Valleys Care Home

from Denise P (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
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Review of

The Valleys Care Home

from Mary D (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of
the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
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Review of

The Valleys Care Home

from Colin H (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.
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