Oak Tree Care Group in Nottinghamshire | 5 Care Homes

Review of
Kingsthorpe View Care Home
from Veronica J (Sister of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

When I visit, the staff are always accommodating and provide me with refreshments. The support my brother receives from staff gives me comfort knowing he is being looked after in a more than adequate way. Also, I am supported and reassured by them when my brother is upset or distressed. There is a generally

good atmosphere and never feel unwelcome.

Reply from Fiona Gilbert, Home Manager at Kingsthorpe View Care Home

Many thanks for your positive feedback Veronica, it is very much appreciated by myself and the team here at Kingsthorpe View.

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Review of
Strawberry Fields
from D G (Son of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My mother has recently passed away after nearly three years in Strawberry Fields Carehome in Newark. We would like to pass on our sincere thanks to all the staff there for the care she received. It was a great comfort to us to know how well she was looked after for the whole time. We were also extremely

touched with the care and compassion shown by everyone at the home in her last few days. It provided a dignity which was a great comfort to our family. With our most sincere thanks.

Reply from Sarah Johnson, Manager at Strawberry Fields

Many thanks for your kind words, we pride ourselves as a team in the care provided at Strawberry Fields. It has been an honor and privilege to care for your Mum and you as a family.

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Review of
The Hazelford Residential Home
from T C (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

Massive thanks to the care home manager for taking time to "understand" my mum and her complex needs. Nothing is too much trouble for him and he has gone above and beyond. I am truly thankful and he is an amazing ambassador for your company.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thankyou so much for your positive comments and for ensuring all our hard work does not go unrecognised.

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Review of
Red Oaks Care Community
from Judith W (Sister of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Overall my visits are good, there are days when my sister is troubled and upset but the staff and the management are always on hand in an instant to deal with all issues. I have no concerns about my sisters care her room is always clean and tidy, her laundry always clean and neat in her drawers, she

always looks clean and cared for, she herself is usually very happy and talkative which mean that I'm happy too. The care staff are all so polite and obliging, and the managers are very helpful and always greet you with a welcome. No activities as yet.

Reply from Wendy Porter, Manager at Red Oaks Care Community

Judith thank you for you lovely comments, Its so nice seeing your sisters smile each morning. As of July we have a lovely new activities gentleman who has been a real hit with all the residents.

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Review of
Red Oaks Care Community
from Mervyn M (Sister of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy the care my sister getting, if I had to go in a care home I would choose the Red Oaks.

Reply from Wendy Porter, Manager at Red Oaks Care Community

Thank you so much for your kind words its. We are so happy to be able to look after your sister

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Review of
Kingsthorpe View Care Home
from Ann Z (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident for 3 years. During the time she was at Kingsthorpe View she was very well cared for by the carers, some of them excelled in the care given to Mum, they looked upon us as family. She passed away last month but during her end-of-life days, the comfort and care we received, from

all the staff and management, made it a time of love and more bearable. It is a lovely, clean and well-run nursing home.

Reply from Fiona Gilbert, Manager at Kingsthorpe View Care Home

Thank you Ann for your lovely review. I am glad your Mum's last weeks and days were made more bearable for you, your family and Mum. Your Mum is sadly missed by the team here at Kingsthorpe View.

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Review of
The Hazelford Residential Home
from P H (Wife of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Firstly, I would like to thank all the staff for making the VE Day celebrations so special for both the residents and relatives. The decorations, afternoon tea and staff involvement made it so memorable.
From the first day my husband went into Hazelford, every effort has been made to get to know him

and his needs by the manager and all his staff, which has made Hazelford feel like his home.
They also appreciate how difficult the decision is to place a loved one into care. They are always so approachable and reassuring, and the kindness and support have been invaluable.
We will always be grateful to the manager and his dedicated staff for looking after my husband and for welcoming and involving the family. We have never been able to find the care and compassion any other than 'above and beyond', thank you.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

It is wonderful to see that from admission to this review being completed that all areas of care have improved in your opinion. We will; ensure that we keep up the hard work.

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Review of
Red Oaks Care Community
from Linsey S (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Amazing staff and so kind. Love the manager always there is need to talk.

Reply from Wendy Porter, Manager at Red Oaks Care Community

Thank you so much for your kind words its so lovely having your wonderful Auntie living with us. My door is always open to help and support when needed.

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Review of
Kingsthorpe View Care Home
from A D (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Kingsthorpe View Care Home for 6 + years, She has dementia. She is happy nearly all of the time, and the carers and staff treat her with dignity, love and respect. They accommodate all of her needs. If I have any concerns, worries or questions, the manager and staff are always available

and willing to help.
In the last few months, the home has been beautifully decorated, including the rooms, which are very bright and airy. I am always happy and content with the care my mum is getting, and I am happy in the knowledge that she is safe and has her needs met.

Reply from Fiona Gilbert, Manager at Kingsthorpe View Care Home

Thank you for this lovely review, I will ensure the whole Team read it. It makes such a difference to the Team when we receive a boost like this. Thank you again.

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Review of
The Hazelford Residential Home
from K R (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Manager is understanding and always available for any questions you may have, senior care team members very knowledgeable about loved ones, and the care team there is nothing that is to much, the whole staff go above and beyond to make sure his needs are met, my dad is very happy here, extremely well

cared for
Treated with dignity and respect, Care is very person centred and evident when you see the team with them,
It feels like home from home and an extended family
Home is a happy place full of smiles despite how hard the pressure is at times
Also the staff that never get mentioned such as the admin, chef and maintenance they all get involved if and where needed
Thank you and keep up good work

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

This response has made my day and has helped me to identify that all our hard work is paying off. Please know that we will continue to work 100% of the time to improve on the care all residents…read more

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Review of
The Hazelford Residential Home
from C L (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report

Overall Experience

I honestly can't thank Hazelford enough. My dad has now been in Hazelford for 2 months and is thriving. The care I see my dad receive is fantastic, the cleanliness of the home is really good. My dad is always smiling now.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

We appreciate the positive feedback and we will continue to strive for improvement in the areas highlighted.

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Review of
The Hazelford Residential Home
from P C (Wife of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

The home could do with a complete overhaul but the carers and staff do very good.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thanks for the positive comments in regards to the staff. I am in the process of trying to make improvements to the home. This will be a slow process but please continue to monitor.

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Review of
The Hazelford Residential Home
from W L (Son-in-law of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Care home is excellent and the staff always go above and beyond couldnt ask for more especially from the manager he gos out his way to make reaidents and familys feel welcome brilliant service couldnt ask for more

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thankyou for your kind words. I am glad you are happy with the service we are giving your father in law.

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Review of
The Troc
from Jackie A (Daughter-in-law of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My farther in law is in there he does not look happy everyone is just sitting there half of them are asleep. All they care about is money and the price to stay there is expensive they hold on to his bank card like it's there's if we want to take him out at the weekend we can't because there is no management

there to give him his card or any money so he can go shopping or go out for the day. He used to be clean shaven now he is growing a beard and he says he no longer wants to stay there. Had a meeting recently with his social worker at the troc well that went bad we wanted to talk about him all that wanted to talk about was money just show's all they care about not them it's getting there hands on the money please don't let a family member go there we did what a BIG mistake

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Review of
The Hazelford Residential Home
from R S (Granddaughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

Under the circumstances that my grandad was placed into the home, the staff and the manager couldn't have been more supportive and helpful. The manager remained in frequent contact throughout the initial process of moving my grandad and advised us as to what he thought was best but ultimately allowed

us to make the decision that was fit for my family and my grandad as an individual. We were shown a variety of different rooms to pick from and allowed to bring some of his personal items from home to make him feel more comfortable. The manager has been very persistent regarding my grandad's medications and the appointments he needs. The staff are always friendly and this home suits my grandad's needs and his personality well.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thankyou for your kind words. Your grandad is a pleasure to look after and we will continue to go the extra mile to ensure that all his needs are met.

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Review of
Kingsthorpe View Care Home
from M N (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Kingsthorpe View are amazing and an asset to the care home. They go above and beyond to help my dad and myself. Past few months have been very difficult with losing my mother to cancer and my dad coming to Kingsthorpe with dementia. I would really like if my dad could stay here as the care

provided is fantastic and out of this world.

Reply from Fiona Gilbert, Manager at Kingsthorpe View Care Home

Thank you so much for your lovely review, I will ensure this is shared with Team KTV.

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Review of
The Hazelford Residential Home
from E S (Granddaughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report

Overall Experience

Staff all really friendly, facilities well kept and feels welcoming and trustworthy, lovely setting and the staff make it a wonderful home. A little TLC to the building would be beneficial but overall a really good experience.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thank you for your kind words. We are looking to upgrade the decor and we hope in the future this will be reflective of our long-term plan.

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Review of
Strawberry Fields
from Alan B (Husband of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Brilliant staff In all ways, couldn't be more helpful they show great compassion the facilities are always clean and comfortable. The staff are always on hand to give help and advice it is so good to know my wife is so well looked after.

Reply from Sarah Johnson, Manager at Strawberry Fields

Thank you for the wonderful review. Team Strawberry are honored to care for your wife and you are both part of the Strawberry Family.

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Review of
The Hazelford Residential Home
from J S (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

When meeting staff & management they were friendly & helpful & the ethos of management was everything I wanted for my dad. The home is in need of some updating but the care is what is important to me as I have worked in the care sector myself.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thankyou for your kind words and I am in the process of updating all areas of the home. I appreciate your response.

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Review of
The Hazelford Residential Home
from Rebecca R (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

My father has only recently moved to Hazleford and we have all been blown away by what a positive experience it has been. The staff and manager are simply brilliant, working so hard and showing real genuine kindness - not a skill that can be faked. Even the maintenance man introduced himself to me and

had a chat - I was made to feel so welcome. The fact that family are welcome any time is so reassuring.
The building is old, but lovely and most importantly clean and fresh smelling. His room is great, and he is loving the food - I don't know if all care homes give 2 choices for lunch, but I was quite envious !
Overall, the team at Hazleford have taken what was a difficult stress filled situation for us, and made it positive. Thank you

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Thankyou for your kind word and for taking the time to complete a review. Your review has brought tears to my eyes and I will be sure to pass on your positive feedback on to my staff.

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Care Homes Owned by Oak Tree Care Group in Nottinghamshire

Oak Tree Care Group Locations in Nottinghamshire (5)

Oak Tree Care Group Reviews in Nottinghamshire (188)

Kingsthorpe View Care Home

Strawberry Fields

The Hazelford Residential Home

Red Oaks Care Community

Red Oaks Care Community

Kingsthorpe View Care Home

The Hazelford Residential Home

Red Oaks Care Community

Kingsthorpe View Care Home

The Hazelford Residential Home

The Hazelford Residential Home

The Hazelford Residential Home

The Hazelford Residential Home

The Troc

The Hazelford Residential Home

Kingsthorpe View Care Home

The Hazelford Residential Home

Strawberry Fields

The Hazelford Residential Home

The Hazelford Residential Home

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