Care Homes Owned by Master Palm Properties Ltd

This home was recently investigated by the CQC and Social Services for neglect of residents, the home wants closing down it is a disgrace and the manager is totally useless.

I would recommend this care home.

The manager didn't seem to be aware what was going on.

She loves the food and staff, plus they got her walking again. The only issue is no shower room but this is being installed so overall very good. Thank you, Hadfield staff.

Thank you so much for everything you have done and continue to do!

My brother stayed here from November till September, he tried many care homes before and never settled, until he got to Springfield House. The staff are absolutely wonderful and caring people. It is like one big family. They provide a great service for each person's needs. Very welcoming to relatives. Always able to call and ask about your loved ones. Rooms are nice, food was also good for residents. My brother had the best treatment, care and dignity and right up to his last breath staff were there for him. Thank you.

My dad spent five weeks in another Oldham care home before moving into Hadfield House just over two weeks ago. The other care home rang and asked us to collect Dad because they couldn't care for him. The manager and her team at Hadfield House, knowing the behaviours my dad was displaying (he is ten years into having dementia), agreed to take Dad in. What a difference two weeks makes. He has regained his sparkle and was actually laughing when we visited today. I cannot thank the manager and the team enough for the amazing care they are giving Dad - it was lovely to see my mum properly smile today for the first time in months.

In the years my mother has been a resident at Hadfield House she has been treated with care, concern and, above all, dignity. Today she passed away, aged 93, in the room that she had come to call home and with the kindness and consideration of everyone around her. The manager and staff are, in the eyes of our family, the real 'unsung heroes.'

The house is clean and tidy. The grounds are well maintained presenting overall a good picture of tranquillity including an outdoor area which is pleasant in nice weather. Entertainment is frequent and all the residents enjoy themselves in their own ways. I have read the official report on Hadfield House and although the conclusion was that `improvement is required` the matters raised at the time of the report are not evident now in my opinion. To conclude, I'm happy that my sis resides here and gives me no reason to worry at all.

This home operates the 6 step programme which was a wonderful way to give my relative some control back as she moved through the final stage of life, as you can imagine it was a very distressing time to lose a loved one. But the staff made it possible to be there every step of the way and they went out of their way to ensure we were cared for too.

After 14 months dealing with this care home my opinions have changed to not being satisfied. Needs bringing into the 21st century!!!!!!! Would not recommend until certain criteria has been achieved and the residents put first at all times and many procedures updated.