Care Homes Owned by Creative Support Ltd in Cumbria

for my aunt and for us as a family. We were all treat with utmost respect and the interactions with my aunt from the first introductions were amazing.

My aunt is happy and well cared for, she looks the best she has in some time. She is encouraged to join in activities and seeing the daily photos of her wonderful smile and having fun is so reassuring for us as a family. She loves having her hair styled and being pampered like she deserves.

The Laurels team always encourage family activities and visits and we are made to feel so welcome whatever day or time we visit.

All the residents appear happy every time we visit and it's a wonderful warm homely environment.

in her final days.

Some even came to the funeral.

Highly recommended if you are making the difficult decision to place a loved one in care.

Excellent care home.

was so caring and an assessment of Dad's care needs was quickly organised. I remember thinking "thank goodness I've found this home, it sounds just perfect". Everyone who worked in the home was so caring, helpful and friendly. Dad settled in very quickly and made new friends. He loved the food, the activities and was happy and content. The food and homemade cake served is of great quality. Unlike some other care homes they don't have a food budget per head, the staffing level is a high ratio to each resident. Higher than many of the corporate-owned care homes. If you are looking for a care home this one is highly recommended.

and has taken part in everything that is going on.
The home looks lovely and because it is small, it does not feel like an institution. Her room is suitable for her needs. The food is very good and it is reassuring to see into the kitchen where the chef is chopping vegetables.
The staff are friendly and helpful, from the carers to the people who clean and do the laundry right to Senior Management. There is an intelligent approach to any difficulties.
Ma is now 96 and shows no sign of going. She is having the time of her life.

and smiles. The last time I visited a recording of Frank Sinatra singing 'Save the last dance for Me' was playing. What a wonderful way to promote mood-lifting and enjoyment. My friend is relaxed and comfortable, enjoying the interaction with both staff and residents. The food is excellent with a wide variety of choices. An invitation to share a 'Welcome Afternoon Tea' came on the second day which was very special. The Manager took time out to chat with us. The cakes and scones were all made in their kitchen. Thank you for making this huge transition for my friend easier from her own home to yours.

for at all times with dignity and respect.
Mum has a fantastic room of a high standard, the food that is offered by their own chef is all homemade and of an excellent standard.
The home is kept spotlessly clean at all times and the entertainment is second to none. My mam has a better social life than me and enjoys dancing, bingo, knitting, regular visiting singers, puppet theatre, etc. I particularly like how entertainment is organised in line with the calendar, my mum tells everyone she is living in a hotel.
Best care home ever my mum has a fantastic quality of life. Thank you.

raves about the food, exercise classes, activities, cleanliness of the place and of course her beautiful room. She participates in most things and retires to her room to read when she feels like it. The staff are all wonderful and all get on well. Yesterday she was taken out for a walk and enjoyed it. If I could move in myself I would.

home for her and ourselves. She is literally thriving. The staff are an absolute blessing. They keep us updated on Mum and make us so welcome every time we visit. The food looks delicious, the home itself is immaculate I really can't fault it. There is always something happening to keep the residents engaged and happy. They have so many activities that include everyone. The staff are second to none and we will be forever grateful to them all. The management, the carers, the cleaners and even the kitchen staff treat my mum with respect and warmth. She absolutely loves it there and we couldn't be happier. I don't usually write reviews but I felt the need to write this. Thank you guys.

at The Laurels went above and beyond to provide expert support and liaison with social services and healthcare providers and were always there for my dad when he needed help. I will be forever grateful to the staff at The Laurels for making sure my dad could contact me despite the fact that I was overseas and for enabling me to see him in a caring environment during his last few weeks.

the residents occupied and entertained. The food is also excellent. As a family we are always made to feel welcome when we visit and we are very reassured that our mother is being well cared for. A big thank you to all the staff at The Laurels.

for the taste of the elderly and the entertainment offered. We have found a heaven for our dear husband and father and are very grateful to The Laurels for looking after him with so much kindness and compassion.

she given a warm welcome but the family as a whole too, we were given afternoon tea but Mam decided she would go and have a game of bingo with the other residents, what a great start. From then on she has settled in so very well, the team are very good, the food is all freshly made and there are plenty of activities going on which she joined in with from the first day, bingo, dancing, singing you name it. As a family we can now relax and not worry as much about her as we know she is safe and well cared for. The managers and all the staff are so caring and they cannot do enough for their residents, well done to you all.

her brothers and sisters-in-law can now relax knowing that she is safe and being so well cared for. The managers and all the staff are so caring and cannot do enough for their residents.
We cannot thank them enough.

that she found with her new 'family' because that is what The Laurels is it is a family.
The staff are exemplary. Their level of support and caring is outstanding. Nothing is too much trouble and the fun they have with the residents warms your heart to see. My aunty has spent many pleasant hours singing, exercising, and crafts, the list is endless. We don't mention the lovely freshly baked cream scones, all calorie-free of course.
I will never forget the love and support I was shown when my aunty passed away.
If you are looking for a place for your relative then you should give The Laurels a call. You won't be disappointed.

was beautiful, the activities so interesting and the staff just simply amazing.
Mum’s health deteriorated and she passed away peacefully on the 3rd of August surrounded by her children. The week leading up to her death had been very hard as she was distressed. The staff were absolutely amazing. As well as looking after our mum they gave us, her family so much support. They fed us through the night, gave us cakes during the day, held our hands for comfort and continued to look after Mum, chatting to her even though she had become unresponsive.
As a family, we want to say thank you to the Laurels. We could not have asked for a better place for our Mum to end her very long life of 97 years.

facilities that enabled us to be with Mum 24/7. We had a room and full use of all facilities. We were fed, watered and given love and support in abundance. The staff would find time in their day to sit with us and Mum, some even attending on their time off. Having to leave out extended family when Mum died was difficult, but we will be forever grateful that there are such selfless people in the world. Thank you is never enough, but we do as a family thank you all. You will always be, for me, angels without wings.

the amazing staff, since moving into the Laurels, has put all of my fears to rest. The Laurels care home is precisely that, a home from home where my mother has been taken in as if she is one of the family. That family feeling even extends to me and my siblings whenever we visit, with nothing being too much trouble for the cheerful and friendly staff, who all should be rightly proud of themselves. I would like to pass on my heartfelt thanks to all the management and staff at the Laurels for making a difficult time in our family's life so much easier. Thank you all.

worried…. Hindsight is a wonderful thing! The staff are truly amazing, from cleaners to the manager, they take their time when talking to mum and other residents, treating them with respect, asking about their lives, families, past holidays and travels - taking a genuine interest and it shows. The food is well presented and we’re assured by Mum it ‘tastes lovely, just like homemade’, she also tells us that staff are always on hand, day and night. We’ve had some hiccups, but the staff have been so understanding. Three of us live many miles from Carlisle, so social media has been a wonderful way to keep track of Mum's activities in the home and now we’ve been included in a WhatsApp group! How great is that?