Care Homes Owned by Midplant Ltd in Merseyside

I came to visit my friend who is a resident at Promenade. It truly is a fantastic place with wonderful staff who look after the residents with compassion and dignity. The care provided is second to none and staff are very knowledgeable about each and every resident. It fills us with confidence that our loved one is being so well looked after and has the opportunities to be independent while still being kept safe. Can't recommend Promenade Care home enough! Thank you to all the staff who take such care with our loved ones!

My Nana has been a resident of Promenade Care Home since January 2026. The care that she receives is world-class! The staff are not just "doing their jobs"...they TRULY care about each and every resident, always with a cheerful greeting, a kind word and respectful care. My Nana loves her Carers, and enjoys the many activities! The food is delicious & nutritious, and the facility is spotlessly clean!

Our mum has been a resident at the care home since January 2021. Although there have been a few ups and downs, which are a natural part of life, they have always been dealt with smoothly, quickly, and without causing any distress to Mum.

The staff and management treat her with so much love, care, and compassion that we could not ask for a better team of people to look after her. We are incredibly grateful for everything they do and would highly recommend this care home to anyone looking for outstanding care for a loved one.

The staff at the care home all work hard and nothing is too much trouble. They help with what ever they can. My mum has settled well into the care home with the help of the staff. There is always things going on within the home. So a big thank you to all the staff

The home is very good at being interactive with the residents always addressing mobility/dexterity issues, being encouraging, helping people to try a task or join in something, giving residents a more satisfying day.

My mum has lived at The Promenade Care Home since May 2025. During this time her health has been steadily declining and I have found all of the staff to be professional understanding and caring and they have developed a good rapport with my mum. Communication from senior members of the team has been excellent keeping me in touch. I would highly recommend The Promenade Care Home.

Our family will be eternally grateful to ALL staff for their dedication, care and compassion, not only when caring for my sister but all residents.

I highly recommend the Promenade.

Due to a lack of staff, not enough to do. My sister was promised to get her nails done and shower. Only went out once in two weeks.

My mum is happy here and that's what matters to me. She is treated with dignity and respect. Her clothes are well-laundered, although there can be a problem with them getting lost in the system. I believe they are trying hard to resolve this.

I have been very impressed with the care and understanding provided by the Promenade Care Home since my friend became a resident in March 2024. Plenty of entertainment including bingo; quizzes; singers and even trips out. My friend also enjoys the food, of which there is plenty of choice at both lunch and dinner. Since being diagnosed with Alzheimer's disease, she has been prescribed medication which hopefully will slow down the process. I hope I do not have to move her to an EMI home.

I couldn’t rate this home any higher! From the manager right down to cleaners! Everyone bent over backwards and it is a home from home! Visiting is open door policy and you can help yourself to a brew! It’s so warm and welcoming. My father-in-law is blind and any potential hazards were considered and dealt with. My mother-in-law had a recent fall and again so much professionalism and effort was put into her comfort it was so thoughtful. Unfortunately this was a respite stay and I was overruled and as a family and they were moved south. I was really saddened as I am pretty sure you won’t find better. Totally recommend a look round. Honest, friendly and wonderful staff. Lovely homely atmosphere!

Mum's very well taken care of, and she is loved by the staff and management. The staff are all lovely and go the extra mile. Mum always looks clean and is always in her clothes. This home is beautiful and is always clean. The manager is amazing, and the admin lady is always helping me if I'm stuck on anything. Love this home and the staff.

Over the last two years, I have been treated with respect when visiting my mother, who has always looked clean and tidy. She is happy and settled here, and the staff love her. I am very happy with all her care.

Dad has settled into the home well, his room is tiny but he is getting used to it. Ideally, if a larger room was available it would be nice to think he would have the first opportunity to move when available. I take him food as he is not keen on the food provided but I am happy to take meals for him so he eats well. He is cared for very well, I feel happier that he has 24-hour support and the team is amazing. He gets upset about his clothes as they are not ironed when coming back and some of his clothes are worn by other people even though I put name labels on all of them. He has always looked after himself so seeing him in clothes un-ironed is sad. My mum is in another care home and her clothes are well looked after.

Such a caring home; they could not do enough for my uncle and me. I live 300 miles away, and they were like a second family; they could not do enough for him. The room and food were excellent, but the true quality was the staff. despite all the challenges of Covid, they looked after all the residents like their own. That extra smile, chat and moment of caring were great and much appreciated. They even offered me a room to stay in near him when he was so ill. I would recommend this home to anyone.

The staff are always helpful, friendly and easy to talk to. They offer refreshments and always listen to residents and their needs. Always clean, tidy and well maintained. Always observe Covid practices. On the phone, polite, courteous and knowledgeable.

Mum moved into the Promenade several weeks ago. The staff there are simply marvelous dealing with mum's needs with such care and attention and at all times making her feel safe and special. The Promenade is a fantastic place with a really nice atmosphere. In my experience the staff are friendly, special people doing such an important job quite brilliantly. Thank you so much!

Review is good because of Covid. So we are unable to give a proper review. The staff are marvellous and obviously very caring.

Do agree it is great. However due to Covid unable to give a detailed review but the staff have been very accommodating during this pandemic.