Care Homes Owned by Sefton New Directions Ltd in Merseyside

Amazing place that looked after my Mum magnificently when she was discharged from hospital. Really exemplary care - she cried when she left. The food, the staff, the overall care. Can't praise them highly enough!

My dad recently spent a week at Chase Heys Residential and Respite Service. The staff are so friendly and welcoming, they did a great job in helping him rehabilitate, especially the occupational therapists, who came to his apartment to make sure everything was safe for him to return home. They gave him lots of encouragement to become more mobile, we would definitely recommend Chase Heys.

My elderly mother spent a short time at Chase Heys Residential and Respite Service after a hip fracture. The genuine care shown by all the staff was exceptional. Nothing was too much trouble. My mother's room was welcoming and homely. She said the food was lovely. I was always made to feel welcome and involved whenever I visited.

I stayed in Chase Heys for almost 4 weeks in March this year, after being discharged from the hospital. The care I got was second to none. When I went there I could only walk about 5 steps, with a Zimmer. I was told I would soon be walking, albeit with a rollator. The physio team was very good, and firm but ready to give you a hug if you needed one. The carers were very kind and helpful, nothing was too much trouble. The laundry was collected and returned the same day. The food was good, just what you would eat at home. I had a lovely room, dual aspect, with a TV. I have absolutely no complaints, and would recommend Chase Heys to anybody who is offered a place there.

Has new management taken over? On a recent visit to my elderly friend, I was shocked by one key staff member, who complained to me quite openly and volubly in public, about my friend who has vision and hearing problems. She made it clear that my friend's needs were irritating to her. As I'm not next of kin, I was shocked she would be so indiscreet, it left me with a bad impression of the staff and concerned for my friend. Also, my friend is not the type to complain but I could see she was unhappy in there. I'm sure there must be good people working there but that was not my impression during both my visits.

I've looked after a few elderly family members over the last 15 plus years and Chase Heys was always the preferred care facility for respite care. I was always happy with the care and the facilities, and the majority of those who went there were very happy with their stay. I can't say the same for my friend and I would no longer recommend it to anyone.