Care Homes Owned by Hollybank Trust in West Yorkshire

Such a caring thing to do. They are all brilliant!!!

Following the unfortunate flooding of Rowan Court last year, it has now been completely refurbished with extra money spent to provide excellent facilities. The new manager has worked tirelessly to ensure these ends. Moreover, he communicates extremely well with us as parents, demonstrates great determination to achieve the best for all residents. He listens and acts upon every issue which we raise. He is keen to ensure that all residents have a wide variety of experiences and activities. Our son has always been well cared for and all staff are very professional and caring. We feel that he is loved at Rowan Court and has never been happier. We thoroughly recommend Rowan Court.

This review is based on the time that the new manager has been in post at Rowan Court Holmfirth. My daughter is a resident at Rowan Court. The operation of the home has improved significantly since the new manager started there. The quality of care is consistent, I check daily and the ratio of trained staff to residents is sufficient to provide the necessary complex care for the residents. Since the activities coordinator has been in post a selection of enrichment activities is being offered, giving residents variety and stimulation. This makes for a great quality of life for the residents and a professional, well-led and happy environment for the staff to work in. I am conscious that this is work in progress and all are working hard to keep this status quo. As a parent I am delighted by the way Rowan Court is operating right now and would highly recommend it to anyone who is looking at a residential facility for a loved one.

My daughter is 31 and has lived in this amazing home for 11 years. She has fantastic care and a wonderful quality of life. Staff are professional and well trained. I am fully involved and my daughter has so many opportunities for enrichment activities that give her joy and variety. I have a great relationship with staff and management. This is a centre of excellence and your family member will be safe and happy here. There is provision for Physio, Occupational Therapy and SALT onsite plus a hydrotherapy pool.

Hollybank Trust is letting its service users down. There are serious safeguarding concerns, staff falling asleep on the job. The Adult respite service has let the adults and their families down and now they are closing the service and leaving vulnerable adults with no care. They are now going to focus on children's respite. Please be very careful when considering Hollybank Trust. What was once a good provider is no longer.