- 8 Rooms
Younger Adult Care
Permanent Care
- Residential Care
- Mental Health Care
Care Homes Owned by Horizon Healthcare Homes Ltd
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Horizon Healthcare Homes Ltd Locations (9)
- 8 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 8 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 8 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 10 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 12 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 6 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 10 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 8 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- Mental Health Care
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Horizon Healthcare Homes Ltd Reviews (2)
Reviews posted for members of Horizon Healthcare Homes Ltd
Review of
Hampton House
from Jas K (Mother of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My son resided at Hampton House for 4 years.
My son came home with regular bruising, 1 bruising incident was so bad we had to call the police.
When I complained to the Manager I got an email saying s***s going to hit the fan. (Clearly, the email wasn't meant for me).
On another occasion, my son's
My son came home with regular bruising, 1 bruising incident was so bad we had to call the police.
When I complained to the Manager I got an email saying s***s going to hit the fan. (Clearly, the email wasn't meant for me).
On another occasion, my son's
money tin at the home was tampered with. Hampton House had to call the police to investigate their staff.
Very unprofessional staff confrontational. On one occasion after me phoning the home to see how my son was during covid they hadn't put the receiver down properly and a lot of inappropriate language was heard.
One worker confronted us saying we couldn't sing a certain song to our son.
Not a place to leave your vulnerable loved ones.
Very unprofessional staff confrontational. On one occasion after me phoning the home to see how my son was during covid they hadn't put the receiver down properly and a lot of inappropriate language was heard.
One worker confronted us saying we couldn't sing a certain song to our son.
Not a place to leave your vulnerable loved ones.
Reply from Elsie Howes, Office Administrator at Hampton HouseHampton House welcomes feedback of all kinds and has always been transparent in dealing with any issues as and when they are raised. All of the concerns referred to in this review have been shared with the appropriate bodies including regulators and safeguarding teams, and have been satisfactorily concluded. There are robust quality assurance systems that continuously monitor the quality of service provision, which include matters relating to keeping people safe and helping people to live their lives as they choose. This is further verified by external quality assurance measures implemented by regulators and commissioners. In general, relationships with relatives and professionals are very positive, as evidenced by the recent satisfaction questionnaire results which yielded 100% positivity. The home offers excellent quality person-centred care and support to vulnerable adults and continually strives to facilitate outstanding outcomes for the people that we support.
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Review of
Fixby Lodge
from Irene M (Mother of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We love this home for our relative, they love it and all the staff. Now during lockdown, the staff keep us updated on what is going on with pictures from our relative, we could not wish for better, thank you.
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Awards / Recognitions (0)
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How many Care Homes does Horizon Healthcare Homes Ltd own?
Horizon Healthcare Homes Ltd own 9 Care Homes.
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