Review from Jas K (Mother of Resident) published on 26 September 2022
Submitted via Website • Report
Overall Experience1.0 out of 5
My son resided at Hampton House for 4 years.
My son came home with regular bruising, 1 bruising incident was so bad we had to call the police.
When I complained to the Manager I got an email saying s***s going to hit the fan. (Clearly, the email wasn't meant for me).
On another occasion, my son's
money tin at the home was tampered with. Hampton House had to call the police to investigate their staff.
Very unprofessional staff confrontational. On one occasion after me phoning the home to see how my son was during covid they hadn't put the receiver down properly and a lot of inappropriate language was heard.
One worker confronted us saying we couldn't sing a certain song to our son.
Not a place to leave your vulnerable loved ones.
Reply from Elsie Howes, Office Administrator at Hampton House
Hampton House welcomes feedback of all kinds and has always been transparent in dealing with any issues as and when they are raised. All of the concerns referred to in this review have been shared…read more
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Hampton House registered for?
Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hampton House have?
There are 12 Single Rooms.
How far is Hampton House to the centre of Huddersfield?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton House to verify any information. View our terms and conditions. Hampton House has an Basic Service - more info.