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Care Homes Owned by Horizon Healthcare Homes Ltd in West Yorkshire

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Horizon Healthcare Homes Ltd Locations in West Yorkshire (9)

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9 Care Homes owned by Horizon Healthcare Homes Ltd in West Yorkshire

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Ferndale Lodge
Hurst Knowle, Almondbury, Huddersfield HD5 8TQ

8 Rooms

  • Younger Adult Care
  • Permanent Care
  • Learning Disability Care
  • Mental Health Care

Horizon Healthcare Homes Ltd Reviews in West Yorkshire (2)

Reviews posted for members of Horizon Healthcare Homes Ltd.

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Review of Hampton House from Jas K (Mother of Resident) published on 26 September 2022 Submitted via Website
Overall Experience
My son resided at Hampton House for 4 years.
My son came home with regular bruising, 1 bruising incident was so bad we had to call the police.
When I complained to the Manager I got an email saying s***s going to hit the fan. (Clearly, the email wasn't meant for me).
On another occasion, my son's money tin at the home was tampered with. Hampton House had to call the police to investigate their staff.
Very unprofessional staff confrontational. On one occasion after me phoning the home to see how my son was during covid they hadn't put the receiver down properly and a lot of inappropriate language was heard.
One worker confronted us saying we couldn't sing a certain song to our son.

Not a place to leave your vulnerable loved ones.

Reply from Elsie Howes, Office Administrator at Hampton House

Hampton House welcomes feedback of all kinds and has always been transparent in dealing with any issues as and when they are raised. All of the concerns referred to in this review have been shared with the appropriate bodies including regulators and safeguarding teams, and have been satisfactorily...  

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Review of Fixby Lodge from Irene M (Mother of Resident) published on 4 May 2020 Submitted via Website
Overall Experience

We love this home for our relative, they love it and all the staff. Now during lockdown, the staff keep us updated on what is going on with pictures from our relative, we could not wish for better, thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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