- 55 Rooms
Older Person Care
Permanent Care
Respite Care
- Mental Health Care
Care Homes Owned by Croft Care Group
8.4
Group Review Score
(the average from all locations with a review score)
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Croft Care Group Locations (2)
- 68 Rooms
Older Person Care
Permanent Care
Respite Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Mental Health Care
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Croft Care Group Reviews (32)
8.4
Croft Care Group has a Group Review Score of 8.4 (8.426) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Croft Care Group must have a Review Score.
Review of
Croftlands
from Wendy K (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Absolutely fantastic care home for my mum. I can't recommend enough. The staff go over and beyond in showing care and empathy to each and every resident. They treat mum with dignity, compassion in a fun and caring way. My mum has advanced stage Alzheimer's and doesn't know family and very little else.
Knowing mum is so very well looked after in the most horrendous of circumstances is a blessing and relief for us as a family. Every staff member we have met have all been friendly, non judgemental and super helpful. The food always looks amazing, home made and the events they put on for the residents are regular and so well organised - again, with super home cooked bakes ect. Thank you to all the staff at Croftlands!
Reply from Jo-anne Parker, Group Administrator at CroftlandsThank you for your lovely review. I have passed your comments onto Nicola, the manager so she can share it with her team.
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Review of
Holme House
from Neil W (Son of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In early February 2025, I was advised by Social Services & the NHS that my father needed 24x7 nursing care. That came as an absolute shock, over the following weeks I was racked with guilt and felt extremely saddened that my father now required that level of support. Approx. 8 weeks ago, my father became
a resident at Holme House, and from the first minute he arrived the experience for him has been brilliant, he is really happy to be living there. His contentment, and the service we receive as a family, has allayed all my guilt, sadness, and other concerns.
The facilities at Holme House are excellent, clean, aesthetically pleasing and practical. The team at Holme House are absolutely amazing, from the senior management right through to the care staff. I am in awe at the culture, the care, and love they show in everything they do. The way they engage with the residents, always with smiles, is absolutely out of this world.
Outstanding, surpassing all expectations. Highly recommended.
The facilities at Holme House are excellent, clean, aesthetically pleasing and practical. The team at Holme House are absolutely amazing, from the senior management right through to the care staff. I am in awe at the culture, the care, and love they show in everything they do. The way they engage with the residents, always with smiles, is absolutely out of this world.
Outstanding, surpassing all expectations. Highly recommended.
Reply from Dean Cadwallader, Manager at Holme HouseThank you for taking the time to leave such a heart warming and heart felt review. Its our honour to care for your father and the whole family. The whole team will be pleased to see such lovely feedback.
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Review of
Holme House
from Paul R (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum spent the last 2 and a quarter years at Holme House. I cannot speak highly enough of the management and staff at this nursing home. My mum was highly demanding - complaining if any wish was not complied with immediately! And could be abusive. But Holme House coped; did more than coped. And at
the end, when my mum was hospitalized, the manager and assistant manager made 2 trips to the hospital on their own time - one to take my mum's mobile so that I could speak to her - and once on a Saturday to see how she was progressing (the day she passed away). Definitely 'above and beyond the call of duty'. I'll keep in touch with them - I regard them as friends.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your amazing review. I passed it on to the manager and his team who were thrilled to have such lovely feedback.
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Review of
Holme House
from Debbie H (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Holme House is excellent, the staff are all very friendly and welcoming.
They take excellent care of my dad, I know he is well looked after.
The senior staff are also excellent.
If anyone reading this is looking to place a loved one into a care home I would 100% recommend Holme House.
They take excellent care of my dad, I know he is well looked after.
The senior staff are also excellent.
If anyone reading this is looking to place a loved one into a care home I would 100% recommend Holme House.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your lovely review. The manager has shared it with the team.
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Review of
Croftlands
from S B (Son of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was in Croftlands for his final days and the staff were very caring and attentive towards him. We couldn't have asked for more. My mum is now residing there and we know she will get the care she needs.
Reply from James Creegan, Director of Care at CroftlandsMy deepest condolences on the loss of your father. I will pass on your kind words to the Manager and her team.
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Review of
Holme House
from Vanessa C (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager, nurses, office and all care staff are kind and caring. Mum is happy and well cared for. I can't thank them enough for her care both day and night. She is a different person now and very happy. She enjoys the activities very much. I highly recommend Holme House as a wonderful home.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThe manager has asked me to thank you for your lovely review. He will share it with the team.
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Review of
Croftlands
from Gill T (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad spent his final three months in Croftlands, he was well looked after, he loved the food and never faulted the care.
We cannot thank the caring staff enough for caring for Dad and their kind words towards us and for caring so much when Dad passed.
We cannot thank the caring staff enough for caring for Dad and their kind words towards us and for caring so much when Dad passed.
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Review of
Croftlands
from Ann L (Wife of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My family and I plus our dog have visited daily since 22 December. We have been treated with the utmost kindness by everyone, this has helped us deal with a very difficult and distressing time. We have felt that we still had control which doesn’t always happen when a relative is cared for elsewhere.
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Review of
Croftlands
from A T (Granddaughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad was in Croftlands.
It is a great care home, which I would recommend to other families for a dementia unit.
The food is great, and they even made a cake for his birthday.
The staff are all lovely and very helpful.
Up until his last days, the staff were very attentive, and as a family we
It is a great care home, which I would recommend to other families for a dementia unit.
The food is great, and they even made a cake for his birthday.
The staff are all lovely and very helpful.
Up until his last days, the staff were very attentive, and as a family we
are very grateful to Croftlands.
Reply from Rachel Beech, Registered Manager at CroftlandsThank you for your kind comments, we are glad to hear you felt your Grandfather has been very well looked after and that the food is great. We are happy to hear that you were always made to feel welcome. We will ensure your kind review is passed onto the staff team at Croftlands.
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Review of
Croftlands
from Hollie T (Granddaughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad was in here from December 2023, the food was very good and there were always people around if needed. We were always made to feel welcome and could make drinks whenever. The staff were great and he was looked after very well over the time he spent here.
Reply from Rachel Beech, Registered Manager at CroftlandsThank you for your lovely comments and it was our pleasure to care for your grandad. We are glad you found the staff very helpful and lovely. We will ensure your lovely review is passed on to the staff team at Croftlands.
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Review of
Croftlands
from Mike N (Friend of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My elderly next-door neighbour and friend of many years had become increasingly isolated and frail as a result of his health issues in recent years and became too ill to be able to cope living alone at home.
He had spent some time at Croftlands a couple of years previously whilst recuperating following
He had spent some time at Croftlands a couple of years previously whilst recuperating following
a stroke. His care then (including during the covid period ) had been excellent so he was insistent that he would like to become a permanent resident at Croftlands when he accepted that he needed care on an ongoing basis. He has now been back at Croftlands for several months. His general health has improved greatly during this time and he has a very pleasant room with his own things and television in there and he is extremely happy and settled and well cared for by all of the staff. He particularly enjoys his food and is always very complimentary about the choice and quality of food that he receives. He tells me that he is very content to be spending the rest of his days at Croftlands.
Reply from Rachel Beech, Registered Manager at CroftlandsThank you Mike for your positive review, we are very pleased to hear that we have supported your friend to improve his general health and that he is very happy residing in our care home. I will ensure I pass on your lovely comments to the well-deserved staff team.
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Review of
Croftlands
from Christine H (Sister of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I went, with my husband, to visit my brother today. The staff were very caring and gentle with the residents. They took time to talk to them and to ask them what they wanted.
The home was spotless and despite many patients being incontinent did not smell at all. My brother was happy and cheerful,
The home was spotless and despite many patients being incontinent did not smell at all. My brother was happy and cheerful,
he was dressed nicely and his hair was clean and combed.
Whilst there I went into his room which, like the lounge, smelt clean and fresh.
His wet room and toilet was well scrubbed and was obviously used regularly. I was impressed!
I couldn't ask for more.
He does not eat his dinner or his tea but loves breakfast. So to keep his weight stable he has a breakfast in the morning and a breakfast in the evening. An excellent solution.
I would recommend Croftlands to anyone who has to put their loved one into a home.
Whilst there I went into his room which, like the lounge, smelt clean and fresh.
His wet room and toilet was well scrubbed and was obviously used regularly. I was impressed!
I couldn't ask for more.
He does not eat his dinner or his tea but loves breakfast. So to keep his weight stable he has a breakfast in the morning and a breakfast in the evening. An excellent solution.
I would recommend Croftlands to anyone who has to put their loved one into a home.
Reply from Rachel Beech, Registered Manager at CroftlandsThank you for your very kind review, we are really pleased to hear that you would recommend our care home to everyone and that the staff have come up with an excellent solution to support your brother, I will pass this lovely review on to the well-deserved staff team.
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Review of
Holme House
from Clive B (Son of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding team that have a genuine care for my mother, the team are all very welcoming and have my mother's interest as a first priority, there are activities every day that keep my mother stimulated and very happy in the home.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your kind words. The manager will pass on your comments to his team.
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Review of
Holme House
from Lisa B (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepdad has been placed here from hospital and we couldn’t be happier. He has only been here since Saturday and I have seen such an improvement. The staff are so welcoming and can’t do enough to help and ease our concerns. They are so caring and it’s great to see such happy staff. Such a clean, welcoming
home where nothing is too much bother. Highly recommended.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your lovely review. The manager is sharing your comments with his team.
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Review of
Croftlands
from C P (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum moved to Croftlands after weeks in hospital (her previous residential home told us they could no longer meet her needs). Mum's dementia made her frightened and vulnerable - a situation that quickly escalated in hospital. We were concerned whether Mum would settle into Croftlands - the 4th change
in less than 12 months. Our fears were unfounded almost immediately. Mum settled in quickly and thrived. From initially spending most of her time in her room (a legacy from hospital her previous residential placement), she responded well to encouragement to join other residents in the communal areas. We visit a number of times per week, and always find her sitting in these areas, and see her joining in with activities. The staff are kind, compassionate and patient to all residents equally. They have put a smile back on Mum's face - a joy to see. It is hard to experience a loved one with dementia, but we love visiting Croftlands. An amazing place full of wonderful staff.
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Review of
Croftlands
from A H (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum recently had a fall and broke her hip. She spent 4 weeks in a different care home before she was moved to Croftlands. Within that 4 weeks she stopped eating, was very distressed, was falling out of her bed on a daily basis due to no bed guards being used, was dehydrated as she couldn't reach
any fluids and her personal hygiene needs were not being met. This was very upsetting for the family so we agreed that she needed to be moved. Croftlands offered us the reassurance that they would look after our mum with dignity and respect and 3 weeks in we are so pleased with the change in our mum. She's no longer distressed, she's eating and drinking again, she now has bed guards so is no longer falling on the floor and she looks happy and comfortable. Although it is early days and there has been a few teething problems. Once discussed with the staff any issues are quickly addressed and resolved. The whole team are welcoming and kind and I wouldn't hesitate to recommend this home.
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Review of
Holme House
from J K (Son of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Pleased to see Mum happily enjoying a game of 'eye spy' along with other residents and all staff present.
The atmosphere in the lounge was joyful.
Mum looked well dressed and she had recently visited the hair salon.
The atmosphere in the lounge was joyful.
Mum looked well dressed and she had recently visited the hair salon.
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Review of
Holme House
from Jackie I (Wife of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband went to Holme House for a respite stay and the staff were wonderful with him. He has lots of difficulties but nothing was too much trouble. He enjoyed his time there and I wouldn’t hesitate to use Holme House again.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your lovely review. The manager will share with his team.
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Review of
Holme House
from Joanne M (Niece of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle has been at Holme House for 12 months, he settled in really well, and not long after my auntie followed and they're both really happy. The staff are all friendly and can't do enough for the residents. The activities provided are fantastic and the activities staff go above and beyond for the
residents. I myself haven't been there at mealtimes but my uncle says the meals are faultless. The manager is fantastic, very helpful, approachable, welcoming and friendly. Me and my family are happy that both Auntie and Uncle are really happy being there. Thank you to all.
Reply from Jo-anne Parker, Group Administrator at Holme HouseThank you for your review. I have passed it on to the manager and his team.
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Review of
Holme House
from Catherine G (Sister of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been a resident of this care home for approximately 18 months. I bless the day she was admitted there. I live quite a distance away, but I am confident she is being well cared for, and this gives me peace of mind. The wonderful caring team, all patients and residents are looked after.
All are clean, and the food is good.
Weekly activities, music and television are available for residents to participate in. My sister has a lovely, decorated, bright room surrounded by her personal belongings.
Thank you all so very much.
Weekly activities, music and television are available for residents to participate in. My sister has a lovely, decorated, bright room surrounded by her personal belongings.
Thank you all so very much.
Reply from Jo-anne, Group Administrator at Holme HouseThank you for your heartwarming review. I have shared this with the manager and his team.
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Frequently Asked Questions about Croft Care Group
How many Care Homes does Croft Care Group own?
Croft Care Group own 2 Care Homes.
Which Croft Care Group Care Homes have the highest review score?
Holme House & Croftlands have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Care Group to verify any information. View our terms and conditions.