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Care Home Owned by Institute of Our Lady of Mercy in Derbyshire

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  • Care Home Owned by Institute of Our Lady of Mercy in Derbyshire

Only the locations & reviews in Derbyshire for Institute of Our Lady of Mercy are showing below.

View the details of all 2 locations (with 12 reviews) owned by Institute of Our Lady of Mercy

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Institute of Our Lady of Mercy Locations in Derbyshire (1)

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1 Care Home owned by Institute of Our Lady of Mercy in Derbyshire
Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

310 Highfields Park Drive, Broadway, Derby DE22 1JX 

12 reviews
  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 50 Rooms

Institute of Our Lady of Mercy Reviews in Derbyshire (12)

Reviews posted for members of Institute of Our Lady of Mercy

Overall Experience
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Reviewer Connection to Institute of Our Lady of Mercy
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Rosemary S (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been under the care of everyone at the Mercy Care Centre for the last five years. From admission to her death last month, we, as a family, have been treated with great sympathy, support, kindness and compassion. Her admission was efficient at very little notice. She soon settled into her
new routine. The care needs were assessed and instantly met. As her situation varied her care needs were always met with great kindness and love. I can't fault the care home in any way. I would have no hesitation in recommending them to any other family who find themselves in a similar situation. I thank all the staff for making the time we had with our mother enjoyable and safe through some difficult times. Bless you all.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Abbie S (Granddaughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Grandmother had a fall at this care home in November 2021. This fall resulted in a 5-month hospital admission and a broken back. NHS 111 was called not 999. Paramedics reported she was left alone on the floor for at least 7 hours before they arrived. Paramedics raised safeguarding concerns and I
raised safeguarding concerns. There was a police investigation including a member of staff being interviewed under Police Caution. Grandmother's toenails were never cut but we were told they were. Her handbag was lost and has never been found. Daily my nan cried, her mental health and mobility rapidly declined. She verbally said that she was being hurt physically. The family was reassured it was her just dementia. This was totally out of character for our Nan who has never said this before, despite being in a variety of different care settings. A 5-month hospital admission, safeguarding investigation, police investigation, and our Gran's massive decline in her physical and Mental Health here.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from M B (Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommended by a friend, they said I would be alright there. I have been here since September 2016 I am very happy here. The staff and grounds are very good.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Sue A (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family, my brother, sister and myself have had a very stressful year. My mother sadly passed away leaving us to care for our father (who has vascular dementia). It became more and more difficult to care for our father at home. Unfortunately, Dad needed 24/7 care and Beaumont House did not have any
vacancies, therefore he went to another home for a period of time. Beaumont House advised us of a room vacancy in December and we decide to move Dad. How glad we are we made that decision. The staff are brilliant, very caring. They care for our Dad brilliantly with dignity. The care he receives helps us to cope with a very difficult situation.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from B C (Husband of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Physically the home is clean and well appointed. As well as the communal lounges there are other rooms and small areas for visitors and residents to have privacy. Tea and coffee are always available and offered and the atmosphere is very welcoming. The staff are very aware of resident's individual likes
and dislikes and do their best to cater for them.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Craig M (Son of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff always available to assist residents.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from S W (Friend of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home spotlessly clean, residents are always well cared for and given lots of entertainment and care.
The staff are always welcoming and polite. The gardens are all well maintained, a pleasant view for residents and somewhere to sit in summer.
Residents can have hair and beauty
treatment which makes a difference to their well being.
A wonderful home for those who need care.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Hilary H (Daughter of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the care home for over 12 months. The care she has received has been excellent. The staff are dedicated and very respectful. My mum is well cared for, clean and tidy. I wouldn't hesitate to recommend the home to others.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Ann M (Niece of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been very well cared for in all of her needs. The staff are extremely caring and nothing is too much trouble to make her as comfortable and happy.
The management keeps me informed of all her medical needs and ensures her well-being. If there is a concern, they do not hesitate to call for
a doctor.
The activities and trips are well subsidised. The entertainment in-house is very frequent and varied to suit all the residents.
I have no hesitation in recommending this home.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Martin B (Son of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly as are the management. Residents and visitors are treated with respect and all the team members are very courteous. Too cold to go outdoors at present but this facility is available in better weather and this varies the environment for the residents. On all areas where I have not
scored excellent, I have done so because there is always room for improvement no matter how small that might be.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Elizabeth M (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A calm, friendly environment with caring and understanding staff.
Staff work hard but always have time to support residents and relatives. Overall, a gentle and caring ethos.
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Review of

Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

from Anne W (Daughter of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are kind and caring. My mum has been a resident for four years and I am overly happy with the care she receives. The accommodation is hygienic, clean and always smells nice. She is very happy with her surroundings. She loved the fireworks on 5th November 2016. Thank you Beaumont House for her
care.
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Awards / Recognitions (0)

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