from Gary F (Son of Resident) published on 4 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The home is excellent but what really makes Rosegarth standout are the staff, they are exceptional in dealing with not only my mother but all the residents they care for. Always up for a laugh and a joke but take their jobs very seriously.
Family are encouraged to stay for meals to help make it more
family focused where possible.
The staff had my mother in tears for her birthday staff and management looked after her and spoilt her rotten which was fantastic.
As for food, well there is nothing I can say about that except there is plenty of it and its all home cooked and tastes great.
They also do other activities, last week there was a barbeque for all the residents and to see their faces light up being outside in the summer sun was amazing and just the sort of thing I have come to expect from them all.
The room my mother is in is large with an ensuite bathroom where she can take care of her self when able but the staff are always on hand should she need assistance
from Tracey M (Friend of Resident) published on 21 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The Willows is situated in the lovely village of Burton Fleming. I visit my friend on a regular basis and have always found the management and staff very friendly and helpful. I am always made welcome and nothing is too much trouble. I can have meals with my friend anytime which is nice. The residents
always look clean and tidy and are interacted with, by the staff, well. The manager has an open-door policy and is always available for a chat. I know if I had any concerns that they would be dealt with promptly as the manager welcomes concerns to make the home a better place for the residents to live in.
Reply from Isabell Bowman, Manager at The WillowsThank you for taking the time to write a review. We are very pleased that you feel this way and will continue to make The Willows a warm and welcoming environment.
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